Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,702 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,702 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price and service. Will visit again.”

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Posted 4 years ago

“Great trouble free service”

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Posted 4 years ago

“Fantastic price for Skechers trainers and free postage was a bonus. They arrived 2 days after ordering and were well packaged. I can recommend highly and would use them again.”

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Posted 4 years ago

“Unfortunately these expensive boots lasted a few days and worn 3 times before I noticed the insoles have perished top 2 layers crumbled away. Returns process for faulty goods is the worst I have ever experienced, website directs you to whatsapp who directed me to fill an online form which was broken and doesnt send, then told to email with photos which I did clearly showing the faults asking for a returns label. Instead I get an email back saying theyve contacted the supplier and will be in touch shortly. Excuse me but my contract is with you, you're legally responsible to take back faulty goods and refund, it us up to you to contact your supplier after. Please read the online reviews yourself and you will see this company tries their best to avoid refunds.”

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Posted 4 years ago

Dear David, Thank you for the review and I am sorry to hear you are displeased, if I may, I would briefly like to explain the process we undertook in resolving this for you. When you initially contacted us, we did request you submit the official form for reporting any issues so we could investigate the matter for you. Unfortunately, there was a technical issue with the form so we requested the images be emailed directly to us. Once we received the images, we raised this directly with the supplier to see if the matter could be resolved without inconveniencing you further to send the boots back to us. We were in no way trying to be difficult or neglect our responsibility towards you, we just wanted to resolve the matter for you as efficiently as possible. I am pleased the matter has now been resolved for you and we have issued you with a refund without needing the boots to be returned back to us. I do hope you are satisfied with the outcome and once again I am sorry if you found the process difficult, this was not out intention. Kindest Regards, Sonal.

Posted 4 years ago

“Order not received.”

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Posted 4 years ago

Dear Pauline, Thank you for the review and I am sorry to hear this. I have checked the tracking information with Royal Mail and this has been marked as delivered. We have since raised this with them and issued you with a full refund as you did not receive your order. I am sincerely sorry for any inconvenience caused and please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 4 years ago

“I ordered size 10, when arrived the box and packaging was 10 but to my surprise the shoes were 9. What else can I say.”

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Posted 4 years ago

Dear Raymond, Thank you for the review and I am genuinely sorry that the wrong sized shoe was inside the box. Our dedicated dispatch team is very thorough in quality checking items before we send them out but it appears this one has somehow slipped passed us. I can confirm we have since received the return and have issued you with a refund. Please accept my sincerest apologies for the inconvenience caused and I sincerely hope this does not discourage you from shopping with us again. Kindest Regards, Sonal.

Posted 4 years ago

“Nice shoe fast fast deliver”

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Posted 4 years ago

“Hello I like the Roamer shoes I was looking for WALKAIR which are also a very comfortable shoe. Shuperb are brilliant I received my order 3 days after placing my order very good company will use again. John”

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Posted 4 years ago

“Great prices, delivered on time 😀👍”

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Posted 4 years ago

“amazing price for these sandals,! look good and so comfortable .will definitely use shuperb again , delivery was free and came within 2days .excellent all round sevice.”

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Posted 4 years ago

“I have had these shoes before and they lasted me for years so I can vouch for their quality.The service I received from Shuperb was as its name.Ordering was easy and delivery was very good.Thankyou very much,I will certainly be buying from you again”

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Posted 4 years ago

“Brilliant! Products exactly met my expectations and delivery from on line order to mail box was very fast. Thanks.”

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Posted 4 years ago

“Easy to follow website. Good prices.”

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Posted 4 years ago

“Stylush & comfortable & affordable”

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Posted 4 years ago

“Still waiting for refund. The shoes I received in exchange are very comfortable, would definitely recommend the shoes.”

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Posted 4 years ago

Dear Lucinda, Thank you for the review and I am pleased the replacement pair were suitable. I can confirm your initial order has now been refunded for you. We do appreciate your patience and please do let us know if you require any further assistance. Kindest Regards, Sonal.

Posted 4 years ago

“5* really pleased with product quality and price, and very prompt delivery.”

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Posted 4 years ago

“These Rieker shoes were so comfortable and supportive, I ordered a second pair in a different colour. They were also much less expensive than purchasing from a shoe shop.”

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Posted 4 years ago

“Absolutely love the look and comfort of my earth spirit sandals. Shuperb offered a fab price and a great delivery service”

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Posted 4 years ago

“Brilliant delivery - they said 1-2 working days but my delivery arrived the very next day and on a Saturday too! Really impressed by this! Thanks to Shuperb”

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Posted 4 years ago

“Five outof five. Great boots, made my sons birhtday! Great quality and arrived in one day!”

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Posted 4 years ago

Shuperb is rated 4.7 based on 17,702 reviews