SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.63

4.6 Rating 3,448 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy on line ordering, delivered promptly and a quality product that looks excellent when fitted”

Helpful Report

Posted 5 years ago

“Top service from these guys. Arrived within 3 days. Every single screw to do the job included. Well priced, well packaged and what a quality oak rail it is! I will recommend to everyone who asks where our new rail is from!!”

Helpful Report

Posted 5 years ago

“Item poorly packaged, screws falling out of packing. Very cheap screws supplied. A screw snapped off in the pole when fitting. No fitting instructions supplied. Late delivery. Email sent regarding late delivery, no reply received. Overall poor quality products with no customer service.”

Helpful Report

Posted 5 years ago

Hi Helen, Thank you for your comments. We welcome any feedback even if it is sometimes critical. We have taken the issue up with tuffnells, with how you received your parcel. We have however slightly changed our packaging procedure so there is another check in place prior to leaving us. The screws we supply are all stainless steel and CE marked. They are by no means cheap. All fitting instructions are listed on our website, but we have also started sending them as a PDF so customers do have the option to print at home. Your delivery was indeed one day late, which as a company shouldn't happen. So we are sorry for this. 99% of our products are leaving us within 2 or 3 working days. Due to stock levels this does occasionally alter depending on individual items. King regards SimpleHandrails.co.uk

Posted 5 years ago

“Great and fast service. The handrail was exactly what we wanted and came with suitable fixing kit.”

Helpful Report

Posted 6 years ago

“Great product. Ordered glass and simple system. Half way through installing and looks good. Took around 12 days from ordering to arriving due to bank holiday.”

SimpleHandrails.co.uk 4 star review on 27th August 2019

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Posted 6 years ago

“Well done simplehandrails.co.uk my goods were delivered on time and my customer was very pleased with the fitted end product one outside and one inside. Happy to recommend and fit the products again in the future.”

Helpful Report

Posted 6 years ago

“The order arrived promptly enough and the stainless steel parts were really well made. The oak handrails were a different matter; the machining seems to be done in two passes by a half circular machine bit which leaves the handrails looking like they are made from two halves. The surface of the handrails were quite rough in some places and the plastic inserts that join the steels to the handrails need a template to ensure that they fit in the middle of the oak handrail ends. Clearly there is a very poor level of quality control before sending out the handrails!”

SimpleHandrails.co.uk 3 star review on 27th August 2019

Helpful Report

Posted 6 years ago

“Order was straight forward. Order number given and I phoned for delivery date. Delivery was made between 9.00 am - 600 pm. It arrived at 11.00 am on the specified date.”

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Posted 6 years ago

“Very good products, easy to order and relatively quick delivery. Also looks great when installed on our patio.”

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Posted 6 years ago

“brilliant service, will definitely use again thankyou”

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Posted 6 years ago

“Having spent some time deciding where by buy my handrail from, I chose Simple Handrails because the prices were competitive and the quality of the handrails appeared to be very good. They provided more information about the grade of steel used than most other suppliers too, which enabled me to make an informed choice. They were very quick in making my handrail and dispatching it to me, and when it arrived I wasn't disappointed; It is superb in every way - heavy, beautifully made and the quality of the steel and the parts needed to fit it are all first class. So, I highly recommend this company for their products and their service.”

Helpful Report

Posted 6 years ago

“Well made, arrived promptly. One suggestion please, can you please supply a few extra screws for the brackets. They are so small that if you drop one it bounces out of sight!!”

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Posted 6 years ago

“Delivery was very prompt, and the company accommodated my miscalculation on size. Friendly and efficient. Thank you.”

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Posted 6 years ago

“Visited site and the handrail was made while I waited. Great product and a great service.”

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Posted 6 years ago

“Absolutely first class service, delivery on time and handrail is being fixed tomorrow. Protective foil securely fixed and entirely happy with result Dennis Adams”

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Posted 6 years ago

“WELL ORGANISED DESPATCHED NEXT DAY. DELIVERY DETAILS SUPPLIED BY E-MAIL. THE CORRECT ADDRESS AND POSTCODE WERE SUPPLIED BY ME BUT DELIVERY VAN HAD 2 FAILED ATTEMPTS AND IT WAS ONLY WHEN I PHONED THE DEPOT AND TOLD THEM THATT THE HOUSE WAS DIRECTLY OPPOSITE CASTLECARY HOTEL THAT DELIVERY WAS EFFECTED. HOWEVER WELL PLEASED WITH THE PRODUCT AND GOOD VALUE,NOW FITTED AND LOOKING JUST RIGHT.”

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Posted 6 years ago

“Product was 1st class , delivery was a bit late ,but very pleased overall”

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Posted 6 years ago

“Our handrail just finishes our stairs off thanks for a quick and easy ordering service and very prompt service fir delivery”

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Posted 6 years ago

“Friendly service”

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Posted 6 years ago

“Very good product. Quick delivery and easy to assemble. SS handrail looks very classy. Have recommend this company to our daughter.”

Helpful Report

Posted 6 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,448 reviews