Simply for Strings Reviews

Name: Simply for Strings
Address: 78, Enoggera Terrace, 78, Enoggera Terrace, Red Hill
Rating: 4.87

4.9 Rating 487 Reviews

97 %

of reviewers recommend Simply for Strings

4.9

Based on 487 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0733683666

Email:

info@simplyforstrings.com.au

Location:

78, Enoggera Terrace,
78, Enoggera Terrace
Red Hill
4059

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Simply for Strings 5 star review on 7th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cello chair arrived by courier two weeks ago. The box it came in was damaged and had been taped up. I opened the box to find only the seat and backrest inside, no base or legs I took photos and emailed them to S for S I have had a couple of emails back. First email said the box was sent direct from supplier and that security footage showed the box left warehouse in good condition, it certainly wasn’t in good condition by the time we received the package. Next email said supplier would send out the missing bits and would email me when it was on its way. It’s been another week now and still don’t know when the bits will arrive I don’t know where the warehouse is in relation to the shop, but my AusPost app states the box was picked up from the same suburb as S for S ???? I like shopping at S for S and I’m confident I’ll eventually get the rest of the chair but feel it may have been better to drive the 110k and pick it up Here’s hoping for an outcome soon to give my back a rest on a proper cello chair Max”

Helpful Report

Posted 1 year ago

Hi Max, I am very sorry to hear that your experience with us has been less than positive this time around. We will be reaching out to the courier used to deliver your parcel to understand why it arrived to you in such poor condition, and why we were not notified that the package had been damaged and items lost. Regarding the replacement legs, we reached out on the 9th to let you know that the supplier (located in NSW) had dispatched a new set of legs, so they should reach you very soon. I apologise if this communication didn't reach you. Our warehouse is located on premises at Simply for Strings in Red Hill QLD. We want all of our customers to feel supported and heard when shopping with us, especially if something goes wrong. If you would like to discuss further, please feel free to reply to our email chain or give us a call. We are always here to help. Rhiannon @ SFS

Posted 1 year ago

“Very long delay in supply items.”

Helpful Report

Posted 3 years ago

Hi Pradip, we apologise for the delay you've experienced with your order. We're hoping as things continue to normalise across our supply chains that experiences like this will be minimised. We hope to help you again in a more timely manner soon! Kind regards, Simply for Strings team.

Posted 3 years ago

Simply for Strings is rated 4.9 based on 487 reviews