“Shutters are great except that 1 was scratched before install. The person said they had tried to paint it but it didn't blend so they would order a new one. Never heard from Simply Shutters again. We have called and no one has returned our call”
“We have been having issues with the shutters staying in the closed position due to the side tensions screws not being able to be tightened and just spin in place. Suggestions?”
“Short version: I got what I expected, considering the price. Detailed version: That is not a dig by any means, it is just fact.The product is decent, considering the price. If I used the company I normally use the price would be considerably higher. However, the quality would be no match. You offer no customization and the way you corrected one of the issues was amateur. The installers installed, nothing more. Wherever they drilled, as an example, the shavings were left, at every opening, etc etc. They left tubes of caulk and the gun in the middle of the floor when they left. It appeared they needed to get out as fast as possible to get to the next job. Would I use you again? Yes, if I were on a tight budget. Please don’t take this response as complaining. It is not. Just fact, from my perspective. The issue is that if anyone I know looking for shutters ask me how I liked your company, I would give the same answer. That could either help or hurt. I understand you are a growing company and your pricing is great but, I think you need to step it up a notch, particularly on installation. In my opinion, I think if they would have taken another 15 minutes to pay attention to final clean up and to an issue that became apparent literally the first time we used the door my rating would have gone from acceptable to good.”
“The price point is where I was sold. The time it took the shutters to come in was very lengthy and a little too long. The installation crew was nice however they marked up walls but a little paint fixed that issue. If the company continues to use low prices I would use them again as the other issues are minor.”
“Would have liked to have the shutters in my two bathrooms framed in because there’s a large gap between the shutter and window casing and it looks ugly.”
“Sales rep didn’t take the time to properly detail the order which led to some confusion on the installation. The original installers did not have the proper resources or direction to complete the installation. The follow up installer worked hard to satisfy our expectations. The shutter quality is very good. Overall we are happy with the product and would purchase again but with better written specs on the job.”
