SimplyCook Reviews

Name: SimplyCook
Rating: 1.93

1.9 Rating 76 Reviews

24 %

of reviewers recommend SimplyCook

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1.9

Based on 76 reviews

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Delivery Methods	Postal Service
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Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“YOU SAID YOU HAD STOPPED TAKING MONEY OUT OF MY BANK. I NEVER HAVE YOU PERMISSION TO SET UP A DIRECT DEBIT OR SUBSCRIPTION. YOU TOLD ME ITS CANCELLED AND NOW I HAVE CHECKED AND YOU NEVER STOPPED THE DIRECT DEBIT. HOW DARE YOU? YOU STOP IT? YOU REFUND IT? OR I WILL TAKE ACTION WITH THE SMALL CLAIMS COURT AGAINST YOU. I WILL CONTACT TRADING STANDERS IN THE MORNING. SCAMMERS”

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Posted 3 weeks ago

“I cant get this subscription cancelled 18 months on. Its a nightmare. I didn’t know when I signed up it was a subscription…. Now they have put info up to say its a subscription… they’re scammers. Don’t go with them. Plus theres a limited amount of recipes”

Helpful Report

Posted 1 month ago

“Awful company. Cancelled over a month ago and they charged me today saying they would refund half! I haven't received or requested a second box so how on earth can I return what I don't have for a full refund. To make matters worse, I even cancelled my old bank card so goodness knows how they have taken money. SCAMMERS, STAY CLEAR!”

SimplyCook 1 star review on 8th October 2024

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Posted 2 months ago

“We have used simply cook for about 12 months now. I enjoy ordering and trying new recipes as well as some i've tried before that have became favourites .The instructions are clear and the hints and tips handy. We have no complaints whatsoever about Simply cook.”

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Posted 2 months ago

“Why did you take my money wen I did not order anything or set up direct debit.this is a fraud behavior that needs to stop.i am not happy at all”

Helpful Report

Posted 3 months ago

“Would have put 0 star but wasn’t able to do it. Be aware that if you accept to try SimplyCook for free once, this company keeps your bank details and debit your account even if you don’t order anything. Awful way of scamming people. To avoid!”

Helpful Report

Posted 3 months ago

“It is impossible to cancel the subscription. Avoid this company, they are scammers! They say if you want to cancel it, just email them, and they will sort it out, but unfortunately, they just ignore it and keep charging you!”

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Posted 3 months ago

“I cancelled the subscription because I kept getting spicy meals, I don't like spicy food!!, however this is the second time I cancelled it twice and they still keep sending them.”

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Posted 3 months ago

“I have just read all these reviews from unhappy customers. I don't see Simply Cook as they do. I have had two boxes so far and they have been excellent. I have just cancelled the subscription because I live alone and do not cook enough to get through a monthly delivery. When I have used what I have already I will certainly order some more. My only criticism is that the little spice pots ARE difficult to open (especially with arthritic hands) but that is my only complaint. Heather Mallinson”

Helpful Report

Posted 4 months ago

“Previous posts have baffled me. I have stopped and restarted my subscription to suit my needs. I have never been charged incorrectly. I have spoken to the customer services team without any problem too. I have been using these kits for a number of years and will continue to do so.”

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Posted 4 months ago

“Another person who found it difficult to cancel. Ended up being charged more. Now getting spammed with emails every few days. Truly awful company. AVOID!!!!!!”

Helpful Report

Posted 4 months ago

“Yes, this company is scamming people into signing up for a "free trial" with cancellation anytime, they continue to debit my card although I have no access to my online account (it was never set up by them) to cancel. The products are very mediocre at best, prefer to cook from scratch myself, more than worth the effort.”

Helpful Report

Posted 5 months ago

“Once you give your bank details make it hard to cancel. No phone number to contact so have to have to email only to get no reply. The bank can't stop the payments as it's not a direct debit. Sneaky sneaky tactics”

Helpful Report

Posted 5 months ago

“This company is a joke like lots of other complaints I have tried to cancel the subscription. With my app on my bank online won't let me do it. I have sent 4 emails regarding cancellation and have not had a reply. I have just had to sit on the phone for half hour so my bank can put a merchant block on the account. Terrible service.”

Helpful Report

Posted 5 months ago

“A complete fraud. I did not order this. I didn't sign up to this, but have been debited £11.78 anyway. I have no idea how to cancel.”

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Posted 5 months ago

“Brilliant! Their recipes never fail to disappoint. Just made a recipe and it’s so tasty. I’ve made about 36 recipes now and I’ve only rated one of them as average, the rest were 4snd 5’s. This is a really good way of trying new cusines without having to buy multiple seasoning jars that often go to waste. I fully recommend.”

Helpful Report

Posted 5 months ago

“Pots difficult to open so used a knife and contents messy. Some salty, some tasteless. Chicken Saag- will stick with Aldis jar and spice mix, less hassle and great taste.”

Helpful Report

Posted 5 months ago

“I completed an order from look fantastic and as a thank you got offered a “free trial box” from SimplyCook. At no point was it clear I was then signing up to a subscription. They took £11.78 out of my bank and I couldn’t see a direct debit set up on my bank or in my subscriptions, so was unable to cancel it myself. Once I highlighted it to their customer service they let me know they have cancelled it for me and were apologetic, which was nice. I’m sure the spices are nice. However, completely deceitful service.”

Helpful Report

Posted 6 months ago

“I was so disgusted by the fact this company tried to fraudulently set me up into paying for their subscription through a deceptive ‘free trial’ of one box. I signed up through PureGym. Simply Cook took my debit details, and advertised I would receive a ‘free trail of 1 box’ with NO mention of a subscription service. Once I realised I was misled into paying the £9.99 monthly subscription free, I went to cancel the free trial but they don’t allow you to do this until AFTER the 7 day free trial has ended. By which time they would have already taken full payment from your debit card. I threatened them via email and said I would make a formal complaint with my bank if they did not cancel my free trail immediately. Why would you not allow a customer to cancel a free trial and make them wait until it has ended and they have been charged the full price before they have the option to cancel! DISGUSTING. FRAUDULENT AND RIDICULOUS. This company should be taken of the market. To add insult to injury, the pots are half empty and one of them arrived leaking.”

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Posted 6 months ago

“I don't understand the bad reviews the products are fantastic and they make it absolutely clear that you are subscribing when you sign up”

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Posted 6 months ago

SimplyCook is rated 1.9 based on 76 reviews