SimplyCook Reviews

Name: SimplyCook
Rating: 1.81

1.8 Rating 99 Reviews

20 %

of reviewers recommend SimplyCook

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1.8

Based on 99 reviews

Shipping & Delivery
Delivery Methods	Postal Service
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Communication Channels	Email

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SimplyCook 1 star review on 8th October 2024

Rachael

SimplyCook 2 star review on 15th March 2024

Lynne

SimplyCook 1 star review on 27th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“YOU SAID YOU HAD STOPPED TAKING MONEY OUT OF MY BANK. I NEVER HAVE YOU PERMISSION TO SET UP A DIRECT DEBIT OR SUBSCRIPTION. YOU TOLD ME ITS CANCELLED AND NOW I HAVE CHECKED AND YOU NEVER STOPPED THE DIRECT DEBIT. HOW DARE YOU? YOU STOP IT? YOU REFUND IT? OR I WILL TAKE ACTION WITH THE SMALL CLAIMS COURT AGAINST YOU. I WILL CONTACT TRADING STANDERS IN THE MORNING. SCAMMERS”

Helpful Report

Posted 7 months ago

“I cant get this subscription cancelled 18 months on. Its a nightmare. I didn’t know when I signed up it was a subscription…. Now they have put info up to say its a subscription… they’re scammers. Don’t go with them. Plus theres a limited amount of recipes”

Helpful Report

Posted 8 months ago

“Awful company. Cancelled over a month ago and they charged me today saying they would refund half! I haven't received or requested a second box so how on earth can I return what I don't have for a full refund. To make matters worse, I even cancelled my old bank card so goodness knows how they have taken money. SCAMMERS, STAY CLEAR!”

Helpful Report

Posted 8 months ago

“Why did you take my money wen I did not order anything or set up direct debit.this is a fraud behavior that needs to stop.i am not happy at all”

Helpful Report

Posted 9 months ago

“Would have put 0 star but wasn’t able to do it. Be aware that if you accept to try SimplyCook for free once, this company keeps your bank details and debit your account even if you don’t order anything. Awful way of scamming people. To avoid!”

Helpful Report

Posted 9 months ago

“It is impossible to cancel the subscription. Avoid this company, they are scammers! They say if you want to cancel it, just email them, and they will sort it out, but unfortunately, they just ignore it and keep charging you!”

Helpful Report

Posted 9 months ago

“I cancelled the subscription because I kept getting spicy meals, I don't like spicy food!!, however this is the second time I cancelled it twice and they still keep sending them.”

Helpful Report

Posted 9 months ago

“Another person who found it difficult to cancel. Ended up being charged more. Now getting spammed with emails every few days. Truly awful company. AVOID!!!!!!”

Helpful Report

Posted 10 months ago

“Yes, this company is scamming people into signing up for a "free trial" with cancellation anytime, they continue to debit my card although I have no access to my online account (it was never set up by them) to cancel. The products are very mediocre at best, prefer to cook from scratch myself, more than worth the effort.”

Helpful Report

Posted 11 months ago

“Once you give your bank details make it hard to cancel. No phone number to contact so have to have to email only to get no reply. The bank can't stop the payments as it's not a direct debit. Sneaky sneaky tactics”

Helpful Report

Posted 11 months ago

“This company is a joke like lots of other complaints I have tried to cancel the subscription. With my app on my bank online won't let me do it. I have sent 4 emails regarding cancellation and have not had a reply. I have just had to sit on the phone for half hour so my bank can put a merchant block on the account. Terrible service.”

Helpful Report

Posted 11 months ago

“A complete fraud. I did not order this. I didn't sign up to this, but have been debited £11.78 anyway. I have no idea how to cancel.”

Helpful Report

Posted 11 months ago

“Pots difficult to open so used a knife and contents messy. Some salty, some tasteless. Chicken Saag- will stick with Aldis jar and spice mix, less hassle and great taste.”

Helpful Report

Posted 11 months ago

“I completed an order from look fantastic and as a thank you got offered a “free trial box” from SimplyCook. At no point was it clear I was then signing up to a subscription. They took £11.78 out of my bank and I couldn’t see a direct debit set up on my bank or in my subscriptions, so was unable to cancel it myself. Once I highlighted it to their customer service they let me know they have cancelled it for me and were apologetic, which was nice. I’m sure the spices are nice. However, completely deceitful service.”

Helpful Report

Posted 1 year ago

“I was so disgusted by the fact this company tried to fraudulently set me up into paying for their subscription through a deceptive ‘free trial’ of one box. I signed up through PureGym. Simply Cook took my debit details, and advertised I would receive a ‘free trail of 1 box’ with NO mention of a subscription service. Once I realised I was misled into paying the £9.99 monthly subscription free, I went to cancel the free trial but they don’t allow you to do this until AFTER the 7 day free trial has ended. By which time they would have already taken full payment from your debit card. I threatened them via email and said I would make a formal complaint with my bank if they did not cancel my free trail immediately. Why would you not allow a customer to cancel a free trial and make them wait until it has ended and they have been charged the full price before they have the option to cancel! DISGUSTING. FRAUDULENT AND RIDICULOUS. This company should be taken of the market. To add insult to injury, the pots are half empty and one of them arrived leaking.”

Helpful Report

Posted 1 year ago

“I signed up for the first free box and have now discovered that they have taken another subscription from my bank account. Disgraceful. Do not use.”

Helpful Report

Posted 1 year ago

“Subscribed without my permission after having the £1 trial box. This is to inform about a debit amount of £11.78 from my bank account. This is a fraudulent act and needs to be reported as there was no permission for a direct debit. I had never subscribed to any plan or any order commitment. I had once opted for a £1 trial pack. I believe the refund will be made at the earliest, failing to which we would need to report this to the concerned authorities.”

Helpful Report

Posted 1 year ago

“Subscribed without my permission after having the £1 trial box. It’s taken 3 months to get them to cancel it (they don’t give you an online account so you can’t cancel yourself). They are now ignoring my requests for a refund.”

Helpful Report

Posted 1 year ago

“I have all the herbs and spices in my kitchen Only tried it because it was a gift voucher, now they have taken 10 pounds from my account without any notice or any communication. Scam if you ask me. I'm going to see how "SIMPLE" it is to get my refund.”

Helpful Report

Posted 1 year ago

“I wish I read the reviews before I ordered the £1 trial. I now think this company is dodgy. They took £1 from both myself and a friend and we’ve never received our orders. Imagine they must be doing this to thousands of people. Imagine the money they’re raking in without shipping our orders. Definitely steer clear of them.”

Helpful Report

Posted 1 year ago

SimplyCook is rated 1.8 based on 99 reviews