SimplyCook Reviews

Name: SimplyCook
Rating: 1.85

1.9 Rating 104 Reviews

21 %

of reviewers recommend SimplyCook

Company Reviews

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Metrics

1.9

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat

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SimplyCook 1 star review on 8th October 2024

Rachael

SimplyCook 2 star review on 15th March 2024

Lynne

SimplyCook 1 star review on 27th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Subscribed without my permission after having the £1 trial box. It’s taken 3 months to get them to cancel it (they don’t give you an online account so you can’t cancel yourself). They are now ignoring my requests for a refund.”

Helpful Report

Posted 1 year ago

“I have all the herbs and spices in my kitchen Only tried it because it was a gift voucher, now they have taken 10 pounds from my account without any notice or any communication. Scam if you ask me. I'm going to see how "SIMPLE" it is to get my refund.”

Helpful Report

Posted 1 year ago

“I wish I read the reviews before I ordered the £1 trial. I now think this company is dodgy. They took £1 from both myself and a friend and we’ve never received our orders. Imagine they must be doing this to thousands of people. Imagine the money they’re raking in without shipping our orders. Definitely steer clear of them.”

Helpful Report

Posted 1 year ago

“Free gift is rubbish. You are really signing up to subscribe. They will send more after free gift and charge. I don’t know if the product is good or not but would never order off anyone who tries to con you.”

Helpful Report

Posted 1 year ago

“They charged me after I cancelled and waited the second I got paid to charge me, don’t even bother buying the meals for the free trial. Very scammy and deceptive service”

Helpful Report

Posted 1 year ago

“I specified non spicy and two out of the 4 recipes contained chilli how exactly is that non spicy”

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Posted 1 year ago

“Same as everyone else here”

Helpful Report

Posted 1 year ago

“Don't have to add anything just read the rest of reviews.”

Helpful Report

Posted 1 year ago

“SimplyCook asks people to pay £1 for delivery to get a free sample, and then once the payment has been processed they tell you that the box is on the way and that you have now committed to regular deliveries with SimplyCook just sending random stuff if you don't order anything. And when cancelling the regular delivery SimplyCook then tells you that the initial offer to try a box is not anymore available.”

Helpful Report

Posted 1 year ago

“I ordered a sample box online and decided not to subscribe. I did not set up an account login as it was simply a single order. Subsequently I was bombarded with marketing emails without having subscribed - I managed to get these stopped. Less than 1 month later my credit was charged as if I had subscribed. I had to write to hello@simplycook.com and demand a refund and the deletion of my credit card details. I also managed to get logged on to an account set up in my name by following a "Forgotten password" dialogue and cancelled all future deliveries. I am very unhappy with, what I consider to be, the underhanded sales and marketing practices of Simply Cook.”

Helpful Report

Posted 2 years ago

“Scammers. Do not sign up.”

Helpful Report

Posted 2 years ago

“Same as everyone else who had reviewed- I wished I had seen these before signing up for the £1 free trial. Their app and website are designed BADLY (deliberately?) to not include tracking of your orders, no way to see your subscriptions, but super easy to click what to add to your next boxes, which is extremely confusing (by design I guess) that you can’t know if you’ve ordered the free trial, or like I did- added repeated order because there isn’t any confirmation on app/ website or email. I only realized when my card was charged £.9.99, I blocked it immediately and wrote an email to Simply Cook. They replied and told me what I have done- and said I can keep the second box with 50% refund. Or that I can return the box via Royal Mail which I’ll have to pay postage. I don’t think they are scammers but their website and app design really need to be improved and more user friendly or else it’s hard to think it’s not done deliberately to get people charged for service they didn’t want. Very disappointing and frustrating experience. Will not continue.”

Helpful Report

Posted 2 years ago

“They have fraudulent practices as I received an unauthorised charge for a box without having subscribed to one or even picking a subscription let alone recipes. I've tried getting in touch with them and they have not responded to my email either. I will now have to contact my bank to decline any charges from this company in the future.”

Helpful Report

Posted 2 years ago

“Signed up for a free box, just seen today they are trying to take £12 when i know i cancelled the membership. Even have proof i've cancelled. I'll get the money back from my credit card company, but wow what thieving tw*ts they are.”

Helpful Report

Posted 2 years ago

“I am disgusted. Simply Cook send fresh produce including meat via royal mail. My box has not arrived after 3 days and I was told to wait 3-5 WORKING days for delivery from date of dispatch. This is disgusting. Would you leave a packet of chicken in a box for 5 days then cook and eat it?... I will be throwing the whole lot in the bin. And most certainly won't use you again”

Helpful Report

Posted 2 years ago

“Difficult to cancel after starting the trial. You have to wait seven days after which you forget. No reminder the next box is coming. Very scammy simply explained”

Helpful Report

Posted 2 years ago

“Total scammers!!!!! Be warned!!! Can’t get in touch with them!!! Called my bank .. they can’t stopped them. I never authorised them .. it was a promotional thing on my gym app. Just pay postage for £1 and get a box free. After that they keep taking money from my account. Please stay away from this company!!! I’m so angry!!”

Helpful Report

Posted 3 years ago

“Difficult to cancel after starting trial. You have to wait seven days after which you forget. No reminder the next box is coming. Very scammy.”

Helpful Report

Posted 3 years ago

“Would give it no stars... Never signed up for this and now they are trying to charge £10.99”

Helpful Report

Posted 3 years ago

“I received a box. Basically just some sauces. Not impressed. Also, I read stuff to check for any hidden subscriptions and I have no idea how I missed this one. It all seemed a bit underhanded. I honestly think the only way they make money is through this sneaky subcription which I think is pathetic.”

Helpful Report

Posted 3 years ago

SimplyCook is rated 1.9 based on 104 reviews