“Made an order and paid £6 for 48hr delivery. It’s now been 10 days since I made my order and every single message I’ve sent trying to chase my order or get a postage refund has been ignored despite them posting repeatedly on their Instagram story daily. Absolutely disgusted with the customer service, I completely understand having delays but refusing to talk to customers and reimburse them when the product didn’t arrive even remotely in the time frame is just shocking! I won’t be ordering from them again.”
“I have made a few orders with sisi and seb. My first two orders were fine. In my Fourth order a peice from a toy was missing when I contacted them, they said they would refund me 10%. For a toy that does work because its missing a piece is a bit cheeky.. it would have been £1.20 off. I declined and asked about the returns policy. To which after a few emails they said don't worry and refunded me the money.
My third order is still to be delivered, I ordered it over a week ago, when I enquired they told me that some of what I ordered was out of stock..did I want a refund ooorr? no apology or offer of reconciliation.”
“I ordered a paddling pool months ago. I have not received it and I’m told I will not get a refund as I put in the wrong post code . I don’t believe I did. I have checked this and there is no such address for post code they give . I would never buy from this company again .”
“I ordered a meri meri chandelier for my friend and when it arrived the box was completely broken and looked a complete mess ! I contacted Sisi and Seb and asked for another box but was told they didn’t have any and on receipt of pictures of the damage gave me 15% back but on further inspection the chandelier had definitely been opened before and had been damaged and flattened so I could no longer use it at all . Such a shame as I have got some of there beautiful mice but will definitely not be ordering anything online again 😞😞”
“I ordered a few gifts with wrapping from this company to be delivered to my little sister for my birthday with their 48 hour hermes delivery service. The order wasn't delivered for a week, I emailed them about it to see where the delivery was, I didn't get a reply, instead I received a notification saying there was an order on the way. I've just found out the parcel arrived with no gift wrapping and with completely the wrong order, three items that I did not buy and my original order no where to be seen. A very confused sister who got three gifts that were not for her age. Poor customer service.”
“My daughter absolutely loves her dress and hair bands. I'm happy because they fit perfectly and don't hurt her behind the ears as many others do. And she looks cute!”
“From the gorgeous clothes to the personal, handwritten notes from Carley that came tucked into our parcels, there’s nothing not to love about Sisi & Seb. My 3 year old daughter has been absolutely thrilled with the Louise Misha purchases I’ve made so far and I will certainly be a loyal customer going forward. Thank you!”
“Beautiful quality clothes, that you won’t find on the high street.
Really cute baby clothes in very cool colours and wonderful summer dresses for girls.”
“It was a pleasure shopping from your beautiful site - so many cute pieces for my little girl. Can’t wait to shop with you again and see what other amazing companies you are going to represent next! ❤️”
“I just love your little company! You can see how much hard work, effort and thought that has gone into all of this. I love the fact that you have sourced all your lovely pieces from various designers, all fabulous by the way. Its fantastic that you have soo many beautiful things for girls and boys!!
I follow you on Instagram and I just love the photoraphy and of course your little models...particularly Sisi...what a little star she is😍
I love watching your story on there too. Your website is great...the format is super and very attractive..not forgetting to mention that its so easy to use. You have done so brilliantly well so far already..truly fabulous...you're certianly going places with this whole concept..well done you Sisi&Seb👌🏼”
“Fantastic fashionable quirky girls clothes,I have 6 granddaughters,& have been delighted with my purchases,they love them too.
The pyjamas have been a great success,so comfortable,can’t get them of them to wash.
Great personable service,love the website. All in all a fabulous brand. X”
“I loved shopping with Sisi and Seb and will definitely be back again! The clothes were beautiful, well packaged and arrived quickly. Very happy customer! Thank you!”
