Sixt rent a car Reviews

1.3 Rating 106 Reviews
8 %
of reviewers recommend Sixt rent a car
1.3
Based on 106 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week

Write Your review

Tell us how Sixt rent a car made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Sixt rent a car 1 star review on 1st May 2024
Angry
Sixt rent a car 1 star review on 1st May 2024
Angry
Sixt rent a car 1 star review on 27th April 2024
Chris
Sixt rent a car 1 star review on 27th April 2024
Chris
Sixt rent a car 1 star review on 7th March 2024
Anonymous
Sixt rent a car 1 star review on 26th January 2024
Anonymous
Sixt rent a car 1 star review on 3rd November 2023
Anonymous
5
Anonymous
Anonymous  // 01/01/2019
Completely unethical company. extorted damage charges from me that I did not cause and could not address because they failed to give me a full pre rental damage report before leaving the property. charges for repair inflated, add-on's like value depreciation and admin fees added, but worst off they refused to give me a claims manager (in authority) name and direct contact to deal with. They hide behind their processes. Not to mention they charged me a cancellation fee because they were unable to change a reservation after a flight was cancelled, so I had to cancel and make a new reservation at a cost of an additional $100.. don't use them, they are completely unethical.
Helpful Report
Posted 10 months ago
Long story short; I would not ever recommend SIXT to anyone. I read the reviews online before making the decision to go with the lesser-known car rental company for my trip to CO. Most of the reviews were saying things such as not getting the car you picked, being downgraded without a discount, and the worst, trying to communicate with a human is impossible due to their automated system which is not helpful. Regardless of all of this, I decided to go with SIXT and give them an honest chance. That was a mistake. My first issue with the company is its software systems and operations as a whole. I booked a Jeep Grand Cherokee at the beginning of April, while I won't disclose amounts, I will say it was not a small purchase. I knew there was an opportunity that I wouldn't be put in a Jeep Grand Cherokee and that was confirmed 2 days prior to my trip to CO when they downgraded me to a Chevy Blazer which I was fine with if it was the car they were to put me in. However, upon arriving in CO and selecting the exact make and model of the rental, both a Jeep Grand Cherokee or a Chevy Blazer were available and they tried to get me to go with a Toyota Highlander. I voiced my displeasure with the agent at which he kept saying it was the same as Hertz and Avis. The altercation with the agent led to him declining to service me. After he declined our service for which I had prepaid a month in advance, I did go to Hertz where they were able to put me in a Jeep Grand Cherokee. There are a couple of things that really bug me regarding this situation. 1.) The agent claims you don't get the car you requested on the app to due availability (first come first serve)... I booked this rental a month ago, is that not a priority? 2.) If you aren't able to put a customer in their requested rental, communicate that with them, and if you aren't able to put them in that replacement car, COMMUNICATE THAT TO THEM! Especially because the customer is probably traveling and it would be helpful. I was duped two times by this company, saying they were going to put me in these cars and they straight up lied. Never. Ever will I recommend this company to ANYONE. To add insult to injury, they called the day after, unknowing that they didn't lend me a vehicle and the lady on the phone didn't even want to hear my story. At this point, I truly don't know what to do
Helpful Report
Posted 1 year ago
Price quoted, then charged double, cleaning windows, tyres, yet no one asked us to wash the car for them before returning, didn't get the car requested, returned early asked for customer survey before sending the shocking invoice and charges shown on card bill. Premium location, what is that, Alicante!! don't hire from a city centre? airport? railway station? you pay extra, will never use them again, despite 30 photos of the car on return looking as hired, still charged to wash the windscreen!! rip off. avoid will do a card claim under section 75
Helpful Report
Posted 1 year ago
For the first time, I didn’t take full coverage for renting a car for only 2 days. I didn’t drive except from the airport to my residence and back. When I returned to Sixt, the employee immediately went to a specific spot under the front of the car where some damage was visible. It was clear to me that this damage was already there. I certainly didn’t do this. This company is not worth renting cars at all. Do not rent with Sixt !
Helpful Report
Posted 1 year ago
The most expensive Rent a Wreck I ever have paid for! Not worth the money!
Helpful Report
Posted 1 year ago
Absolutely disgraceful company! Scammers and liars. Worst experience ever AND they charged me for damage i didn’t do. And the guys at the Glasgow airport service center were doing some shady stuff. Making you sign for a Tesla, saying their system was down, and dodgy stuff. Watch out and stay away from them
Helpful Report
Posted 1 year ago
Scam company. Surprised they haven’t been sued and ran out of business yet. They charged my debit card $180, 3 months after renting a car and paying them all the services.
Helpful Report
Posted 1 year ago
We did a physical walk around the car before taking the vehicle out of the garage. We went to and from the wedding destination. Parked away from almost all the cars at the wedding venue. No physical damage at all when we returned the vehicle to Sky Harbor (PHX). When taking our suitcases out of the car, we found a pair of glasses which had been left from the previous renter. I also did another physical walk around the car with the SIXT return rep, and let him know about the glasses in the car. My wife handed them to him. We get home and I received an email from SIXT stating that there was a dent and other damage on the car. We then proceeded to to let them know about the glasses we found, and that we had done physical walk-arounds with the SIXT return rep; basically letting that they know that they don't do thorough clean outs of their vehicles, and also caught them LYING about the damages to the vehicle. This business and these people are terrible and should never be trusted. They will try and charge you for anything and everything they can on the back end. Oh...and if you try to cancel, they will try and charge you one and a half times what your original charge was in the first place. Also, watch the charges on your credit card after they send you a note, stating that they will.not be making any further insurance inquiries. They will try and charge you for that as well. We fought and won on that as well. They're deceitful, dishonest, and are extremely unaccountable. LIARS! Do not rent from them!
Helpful Report
Posted 1 year ago
Only bad ratings for them
Helpful Report
Posted 1 year ago
Terrible service. Overcharged by almost 25% and invented ridiculous charges after we followed the contract to the letter. I’m leaving reviews everywhere I can in hopes that they don’t scam others and go out of business. Don’t use them. Whatever discount they offer isn’t worth it.
Helpful Report
Posted 1 year ago
Stole 800 euros from me. Rented the cheapest 40 euro option for one day and returned it on time. Return inspection was passed with no problems. Later they withdrew 800 euros on my card for excess on a bogus insurance. No notice, no paperwork, no receipt or email. Total scammers. Stay away.
Helpful Report
Posted 1 year ago
Refused car reserved; Unfriendly counter person; lack of concern from Sixt; overcharged on rental
Helpful Report
Posted 1 year ago
I rented a car from Sixt for $211 for six days. At the time I rented it, they did not tell me they were sending a text saying that I should inspect the car for damage before leaving their facility. When I read the text at home, it included a list of damages already on the car. I had the feeling I was being set-up for a false claim, which is exactly what happened. Two days after returning the car, Sixt sent pictures of additional damage including two scratches (down to the primer). I found it strange that two similar scratches occurred on opposite sides. Evidently, they listed the prior damage, didn’t tell me to inspect the car, and then - as predicted - they found additional damage on the returned car for which I am liable. I checked their reviews on line and many reflected this premeditated attempt at cheating customers. Some people lost quite a bit of money, and many reviews were rated the minimum stars. 124 reviews on Jabber averaged 1.3 stars 1,757 reviews on Trust Pilot averaged 1.3 stars 60 Reviews on Reviews .10 averaged 1.5 stars
Helpful Report
Posted 1 year ago
For everyone who does not know or have heard of Sixt car rentals, let me provide you with a similitude. Sixt is the Spirit Airlines in the rental car space, ok. It starts with the horrible customer service a traveler 1st encounters with an employee and then list stretches on. DO NOT RENT!!!
Helpful Report
Posted 1 year ago
If I could give -5 stars I would. Said I had damaged vehicle when I returned with no damage. Had my wife’s name as second driver and somehow they said she was the main driver. Got a letter from collections. Please DONT use this scam car rental company. Just look at other reviews if you don’t believe me. Good luck!
Helpful Report
Posted 1 year ago
AVOID SIXT KAHULUI AIRPORT MAUI ***********************************Hi reserved a car six weeks paid upfront over $2100 given free upgrade fuel and additional driver due 40 days as car reserved not available and other car badly damaged . Dominic M said no fees to pay then 28 days Into contract tried to modify I did not sign as fraudulent and now have written to Sixt Maui and my credit card provider to claim $898 back very unprofessional company after 24 times to Maui !! AVOID these scammers !!!!
Helpful Report
Posted 1 year ago
DO NOT RENT FROM THIS COMPANY! Research the online reviews, this company has a long history of making FALSE DAMAGE CLAIMS!!!!!! I rented a car from Tampa Florida to Dallas Texas. I went to the airport to pick up the car. The lady at the airport processed the rental on the computer and said nothing to me about walking the car to make note of prior damages. I was instructed to go to the garage where someone handed me keys and said there is your vehicle. The rental agreement wasn't even emailed to me until I left the airport and I didn't even look at it until I arrived at my destination. Days after I returned the car I received an email stating that there was damage to car in the tune of $903.34! I am a great driver and this damage DID NOT take place!!! The prior damage on the rental agreement was very vaguely described and coincidently is what I am being charged for. Because I have no pictures of the car there is no way to dispute these FALSE allegations and claims and I am stuck paying this. Plus, getting a hold of a human to speak with is not easy. DO NOT RENT FROM THIS COMPANY!
Helpful Report
Posted 1 year ago
Avoid Sixt at all costs They are trying to charge me €600 for damage which was already present on the vehicle on collection. Thank goodness I had photographed the car on collection and can prove I was not responsible.
Helpful Report
Posted 1 year ago
Do not be VICTIM. "Sixt mean Sick!" If you rent a car from them,you're gonna headache.We rent a car from Sixt-UK for 20 days.After we had returned a car,They had a bill to charges us more about 755.75 GBP. This was a real terrible rental company in the world.
Sixt rent a car 1 star review on 29th July 2022
Helpful Report
Posted 1 year ago
They nail you after you pand with your credit card and signed. Be adware. They debit money from your credit card afterwards. Do not hire there.
Helpful Report
Posted 1 year ago
Sixt rent a car is rated 1.3 based on 106 reviews