Sixt rent a car Reviews

Name: Sixt rent a car
Rating: 1.19

1.2 Rating 179 Reviews

4 %

of reviewers recommend Sixt rent a car

Company Reviews

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1.2

Based on 179 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sixt rent a car 1 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of Damage Scam! Take PICS before and after!!! My fault for not taking pictures of before and after – and trusting a rental car company (won’t make mistake again). Upon return I was notified there were scratches on the driver door and passenger door – they were at the seam and there was no way I caused the damage. I did some research and learned that on February 26, 2025, the United States District Court for the Southern District of Florida preliminarily approved a settlement in the case Philippe Calderon, et al. v. Sixt Rent A Car, LLC, Case No. 0:19-cv-62408-AHS, for claims related to Sixt’s billing and credit reporting practices. The lawsuit alleged that Sixt Rent A Car improperly charged customers vehicle damage related charges and, in some instances, reported those charges to credit agencies without sufficient investigation or notice, potentially harming consumers’ credit profiles.”

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Posted 2 days ago

“Car rental scam... Avoid Sixt. I have taken the car from Munich Ostbahhof office, there were scratces all around the car and the guy said it is written. I did not take extra photos. On my return, there was nobody to receive the car so I left it there. Then 1 day later they sent me an email saying there is a 10cm scratch. I went to them asking them to show me the scratch and they said they rented the car. Now they ask 1100euros for the repair and when I said I did not make any accident or scratch, they said I could go to court. Very unprofessional and never will use them again”

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Posted 5 days ago

“Sixt tried to illegally charge me over £1200 for damage that was already on the car before I picked it up. I was not informed about the attempted charge and only found out by chance. If it weren’t for my photos and videos taken when I received the car, they would have simply taken the money. The claim was eventually waived, but the process was very stressful. Based on this experience, I do not recommend using this company. I advise everyone to take detailed photos and videos of the car when renting.””

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Posted 2 weeks ago

“Do not rent from Sixt in Dublin! We picked up the rental car at the Dublin Airport parking garage at 10:30pm. The garage was poorly lit, making inspection difficult. The vehicle was parked between other vehicles - this prevented us from viewing the side of the vehicle from more than a few feet away. As instructed, we walked around the vehicle and took photos of any visible imperfections. Though we took photos of minor scrapes and dents, no significant damage was apparent at the time. Two days later, while parked in good daylight and from a distance and slightly below the vehicle, we noticed a large gouge on the lower body panel beneath the driver’s side door (the right side of the vehicle in the UK). The damage was only visible when standing a significant distance from the car under bright light. Knowing we had not caused this damage, we immediately contacted Sixt customer service to report it. The representative told us a note would be made on our rental file. We also sent them photos of the damage for their records. Sixt responded stating that they had no record of this damage prior to our rental and that we would be held responsible. We asked whether they systematically take photos of all parts of all vehicles at check-in/check-out. We were told that photos are only taken if damage is noted by staff, and unfortunately, no such record existed in our case. We were also told that someone would follow up with us to discuss the matter further, but no follow-up ever occurred. Due to our early flight home, we returned the vehicle to the same garage without interacting with any Sixt staff. We took photos and dropped off the key as normal. Later that morning, we received a message from Sixt acknowledging the vehicle return and stating boldly that “No new damages were detected.” This led us to believe they had recognized the damage was pre-existing. Two weeks later, and without any further communication or documentation, we were charged $1,177.60 for damage to the vehicle. Sixt claimed the damage was discovered during a more detailed inspection. Apparently, they get two weeks, good lighting, and a trained professional to look at the vehicle. While they could not prove that we caused the damage, we could not prove that we didn't. Sixt does not take systematic photo documentation of all vehicles from all angles at pick-up and drop-off (as most rental companies do.) They only save photos of damages. This means renters are wholly responsible for proving they didn’t create the damage, placing unreasonable burden on renters who experience sub-optimal conditions for inspections (low light, tight space) and who are not professional vehicle inspectors. Rent from anyone else!”

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Posted 2 weeks ago

“I rented a Volvo XC40 from Sixt Rent A Car from October 10–13, 2025, and returned it in perfect condition. No one at the return desk mentioned any issues, and I received no inspection report or photos at drop-off. Weeks later, I got a letter from Sixt’s claims department demanding $566 for supposed damage they say occurred during my rental. They provided photos of the vehicle but no time-stamped proof the damage happened while I had it, and no pre-rental photos showing the car’s condition when I picked it up. There is simply no evidence connecting me to this damage. After researching Sixt, I discovered thousands of similar complaints from other renters across the U.S. and Europe — all describing nearly identical experiences: post-rental “damage” claims, missing pre-rental documentation, and aggressive collection attempts. This appears to be a widespread and deceptive business practice, not an isolated error. I have filed complaints with the Better Business Bureau, the Nevada and Florida Attorneys General, the Oregon Department of Justice, and the Federal Trade Commission. Consumers deserve transparency and honesty, not post-rental surprises backed by unverified photos. If you rent from Sixt, take extensive photos and video before and after, and keep every record. Better yet, rent from a company with an honest reputation.”

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Posted 3 weeks ago

“We rented a car from SIXT at Houston one day prior to an event for which we took a flight and travelled to Houston. We waited for 1.5 hrs to get a car. They gave a car which was low on oil. We missed half the event we were at Houston for when we presented at SIXT rental. The manager - Lesley was rude and unhelpful. Said we have to stand in another long line before they could help us which resulted in us missing the event that we travelled for . A huge waste of our time, money and vacation. Please do not rent a car from SIXT”

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Posted 2 months ago

“DON'T RENT FROM SIXT UNLESS YOU WANT TO RECEIVE A CLAIM FOR DAMAGE DAYS, WEEKS AND I'VE READ EVEN MONTHS AFTER YOU RETURN THE CAR. Should be zero star review. I've been a customer for over a decade, never had an issue but just recently became a victim of their damage claim scam. Read the complaints on the Better Business Bureaus website. You'll wonder how are they getting away with this. All complaints on there are legit. SIXT answered all of them and I'll guess they close around 90% of them. It's clear here that SIXT uses this to increase profits while stealing from their customers and ruining their credit if they refuse to pay for the bogus claims. I read where people that got the extra insurance through SIXT and they still sent them a claim for damage. If you received a claim and you know you aren't responsible for the damage, you MUST file a claim on BBB.com. Here's what happened to me and I'll try to make it short. Returned my rental, did a walk around, no issues. SIXT employee did a walk around and I'll assume didn't find anything because only hours later I received an email stating the rental contract was now closed, balance owed was $0.00 and I will receive my security deposit 3 to 10 business days. Security deposits are to cover damage so it was telling that I was getting that back meaning they found no damage. Over four days later they sent me an invoice for $980.50 for a scratch on a bumper and told me I must pay it. The pics they sent were blurry which is something I read in nearly every complaint. You really can't make out the damage, it's hard to see. With today's camera quality, this is also telling. There's something shady going on there. These days cameras are always clear. If you refuse to pay the claim, SIXT tells you right up front, they'll send the outstanding balance to collections so again, if you care about your credit, they are really holding you hostage and I'm sure people fold and pay it knowing they aren't responsible for it. That's what gets me. SIXT is literally stealing from their own customers. If you receive a claim for damage, make sure you file a complaint BBB.com. There was a class action lawsuit recently that SIXT lost and paid out over $11 million due to bogus claims. Hard to believe they're at it again. Guess the profits gained are worth stealing from their customers. Companies like this will eventually fail and go out of business. I did file a claim with the BBB and two days later received a reply from SIXT that the claim was closed and I owe nothing. SCAM for sure. If I didn't file a claim, I think I would have been forced to pay or have them ruin my credit through collections if I refused to pay since I certain I didn't cause the damage. Really sad to treat customers like that, especially loyal customers like myself who WAS a customer for over a decade but the last rental was the last time I'll ever rent from them. I used to highly recommend them now I'll highly advise to stay away from this fraudulent company. I feel the amount of people I know rented a vehicle from SIXT because of my recommendations plus my owns rentals was good business for SIXT. Now, because of this one incident with me, they will lose a good number of customers.”

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Posted 2 months ago

“Sixt = Hidden Fees & Misleading Practices We booked at €207.94, with insurance and border crossing support it came to €351.76. Car was returned on time and in perfect condition. Shockingly, Sixt billed us €550 in total. 25% “premium location fee”: They say it’s “mandatory” so they don’t need to disclose it — extremely misleading. 900 km mileage limit: Never mentioned during booking, yet we were charged €108 for exceeding it. VAT applied on top of hidden fees. Sixt lures customers with competitive rates, then piles on hidden charges later. This feels like a scam, not a reputable rental service. ⚠️ Recommendation: Don’t rent from Sixt. They will find every way to rob you with hidden costs. Choose a more transparent company instead.”

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Posted 3 months ago

“Avoid! Very unethical company with rotten corporate values. Sixt Malaga scammed me for €450 with a pre-existing damageclaim for a scratch under the bumper. Reading all the customerreviews about worldwide bogus-damageclaims and hidden charges there is only one conclusion: fraudulent company that scams its customers worldwide. Disgusting!”

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Posted 3 months ago

“Worst experience of my life. I rented the car, and upon return it was inspected and no damage was found. 5 days later, they wrote to me that a scratch of about 6 cm was found on the front bumper... and a few days later, they asked me for 1320 pounds... you read that right, 1320 pounds for a scratch of about 6 cm that I don't even know if I made. All attempts to find a constructive dialogue were in vain. Today I paid because otherwise they would have taken the money from my credit card directly.. Never again with Sixt...”

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Posted 3 months ago

“Sixt in most countries is fine. But in Norway they are running a racket. I got charged > 13000 NOK (> 1200 €) for some scratches that were visible only with a magnifying glass, and that were likely already there when I rented the car. The car had scratches all over, although Sixt had documentation of all the others, but magically not the ones they decided to attribute to me. I had bought insurance from Sixt, but that magically did not cover anything. In Norway one expects honesty and one lets down one’s guard; Sixt in Norway takes advantage of that. DON’T EVER RENT FROM SIXT IN NORWAY!!”

Sixt rent a car 1 star review on 19th July 2025

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Posted 4 months ago

“DO NOT RENT FROM THEM This was the worst rental experience. Customer service is non-existent and nobody cares about responding to any emails or calls you reach out with. They will steal your money citing obscure Terms and Conditions and will keep charging your card even months after the rental period is over.”

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Posted 4 months ago

“We had a very bad experience with Sixt Ireland, which almost ruined our family vacation. We rented a car online, paid with a debit card, and all looked good—until we tried to pick up the car, where a month-long ordeal began. The guys at the local Sixt office in Dublin City Centre refused to hand us our reserved and already prepaid car. The reason was that we did not have a “real” (physical) credit card present—only a physical debit card and my usual Apple Pay (with which I pay for pretty much everything, everywhere). This has never been a problem anywhere else in my 40+ years. We tried to find a compromise (like paying a deposit, adding extra insurance, negotiating, etc.), but nothing could sway the two employees. At least we were promised a refund. And they lied to us—claiming that no other car rental company in Ireland would give us a car (more on that later!). Interestingly enough, it got worse from here. Much worse, in fact. We left completely deflated and angry, and my daughter was very upset. We were all angry—not only about not getting the reserved car and our holiday possibly being ruined—but also about how cold and heartless the Sixt employees treated us. I work with people all day professionally, and I would have presented my own personal credit card in such a situation to save a family from that kind of despair. Our holiday would have been completely ruined. We had bookings all across Ireland over the next 10 days and no option of getting there without a car. The only upside in this whole saga was that, despite their insistence that we wouldn’t be able to rent a car anywhere without a physical credit card, we did get a car just 15 minutes later from another rental company. They only required a deposit of €250, treated us like human beings, and our holiday was saved. But the story doesn’t end here—in fact, it got even more upsetting. After returning home, I noticed that we still hadn’t received a refund from Sixt. So I contacted their support. They insisted that I would not get a refund (contrary to what the local employees had said). Apparently, somewhere in the fine print, the credit card requirement was stated. Which is completely laughable—who reads 19 pages of fine print before booking? Especially for a prepaid car. We argued a bit. Things seemed to take a turn for the better (they didn’t!). They promised me a credit voucher for the full amount for a future rental, which I accepted. It wasn’t ideal—far from it, in fact—but I was so annoyed I settled for it. Fun thing is, they never followed through. Despite contacting them every 1–2 weeks for the voucher, they never replied. We just got ghosted, and I never heard back from them. They did not give us our prepaid car, they did not refund us our money. Just a very bad experience from start to finish.”

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Posted 5 months ago

“Terrible experience with Sixt Germany. Rented a car for just 2 days to drive to Austria — it had 2 pre-existing damages. One worsened during the trip, and I was charged the full repair cost. A week after returning the car, they sent another invoice for a new damage they "discovered" later. I requested a replacement car when the damage worsened — denied. No one at the rental office will talk to you, and my complaint was completely ignored. In total, they charged me €1600. Zero accountability, no customer support. Never renting from Sixt again. Rented in May 2025.”

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Posted 5 months ago

“2 days ago New While I’ve had positive experiences at other Sixt locations in the past, the ABQ Airport Sixt fell miserably short. After reserving a compact, I was “upgraded” to a Mini Cooper, as they did not have any economy/compact cars left on the lot. I’m not even sure why they would offer a Mini Cooper at an airport location, as everyone normally arrives with luggage and Mini Cooper’s trunk can barely accommodate one medium size suitcase. In a classic bait-and-switch, the desk then offered another “upgrade”, albeit for an additional $15/day. Rather than do the right thing and offer a free upgrade because they planned poorly and did not have the car I booked weeks ago, they resorted to quoting fine print of the agreement of what I “actually” booked. The attitude of the woman at the desk only made things worse, as I eventually elected to cancel the reservation altogether. Sixt just lost a previous loyal customer! Do yourself a favor and avoid Sixt and book through the other dozen rental car vendors at ABQ Airport.”

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Posted 7 months ago

“By far the worst experience I've ever had. Staff lie and contradict each other. Racist behavior towards my wife who is black...I'm Caucasian. You MUST purchase additional insurance with 46% tax...mandatory. Shut these crooks out once and spare customers being scammed.”

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Posted 7 months ago

“I had prepaid for the car and all the information was in the system and yet I waited a 45 minutes at the counter to get the paperwork. I then took the shuttle to a parking lot and a strip mall where nobody knew what the hell they were doing everybody was running around. Someone showed a set of keys for a BMW and I drove away. They never checked the car for cleanliness or tire pressure or any damage. During the rental, the tire pressure light came on and when I called customer service, they reported it as damage and then I got a claim for the damage. Yes, the price was the best car rental for 21 days but no, I will never do it again obviously, you get what you pay for. Stay away from this car rental company”

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Posted 8 months ago

“Don't. Just don't. The rental agent, Sofia, lied to us about the supplemental insurance we purchased, saying it covered more than it actually does, the pick up was chaotic and rushed, and caused us to miss seeing slight damage before we left the garage (I suspect Sofia may have actually caused it). The company came after us relentlessly for €123, and would not review or share garage camera footage. I have been a loyal SIXT customer across Europe for 15 years - no more.”

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Posted 8 months ago

“I sure wish 0 stars was an option. As an avid business traveler I thought I would give them a try and maybe save my client a few bucks. Those good intentions ended up costing me $100 bucks because I cancelled at the counter after dealing with a rude employee who wanted to change my rate to $165 dollars a day....the booking was for $40 a day. Had to go over to AVIS. I give SixT the blue ribbon award for the worst company I've delt with in years. Update....customer service said....sorry, no refund.”

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Posted 9 months ago

“I rented a Hyundai Santa Fe in November 2024. 3 days in, the battery died to no fault of my own. I have AAA; it was jumped, which did not work, and I was told it was a faulty battery. I reached out to Sixt customer service, who stated they had to tow the car and would replace it with another. This all happened without a problem. 3 months later, I received a property damage claim letter for $600. When I inquired about the damage I was told "there is and was no damage" but a tow fee as nothing was wrong with the battery in the 1st place. THIS COMPANY IS A SCAM. I am still waiting to see if they resolve this issue but even if they do, I will never use this company again and I do not recommend anyone use them either.”

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Posted 9 months ago

Sixt rent a car is rated 1.2 based on 179 reviews