Sixt rent a car Reviews

Name: Sixt rent a car
Rating: 1.20

1.2 Rating 169 Reviews

5 %

of reviewers recommend Sixt rent a car

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1.2

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Sixt rent a car 1 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sixt in most countries is fine. But in Norway they are running a racket. I got charged > 13000 NOK (> 1200 €) for some scratches that were visible only with a magnifying glass, and that were likely already there when I rented the car. The car had scratches all over, although Sixt had documentation of all the others, but magically not the ones they decided to attribute to me. I had bought insurance from Sixt, but that magically did not cover anything. In Norway one expects honesty and one lets down one’s guard; Sixt in Norway takes advantage of that. DON’T EVER RENT FROM SIXT IN NORWAY!!”

Sixt rent a car 1 star review on 19th July 2025

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Posted 2 weeks ago

“DO NOT RENT FROM THEM This was the worst rental experience. Customer service is non-existent and nobody cares about responding to any emails or calls you reach out with. They will steal your money citing obscure Terms and Conditions and will keep charging your card even months after the rental period is over.”

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Posted 3 weeks ago

“We had a very bad experience with Sixt Ireland, which almost ruined our family vacation. We rented a car online, paid with a debit card, and all looked good—until we tried to pick up the car, where a month-long ordeal began. The guys at the local Sixt office in Dublin City Centre refused to hand us our reserved and already prepaid car. The reason was that we did not have a “real” (physical) credit card present—only a physical debit card and my usual Apple Pay (with which I pay for pretty much everything, everywhere). This has never been a problem anywhere else in my 40+ years. We tried to find a compromise (like paying a deposit, adding extra insurance, negotiating, etc.), but nothing could sway the two employees. At least we were promised a refund. And they lied to us—claiming that no other car rental company in Ireland would give us a car (more on that later!). Interestingly enough, it got worse from here. Much worse, in fact. We left completely deflated and angry, and my daughter was very upset. We were all angry—not only about not getting the reserved car and our holiday possibly being ruined—but also about how cold and heartless the Sixt employees treated us. I work with people all day professionally, and I would have presented my own personal credit card in such a situation to save a family from that kind of despair. Our holiday would have been completely ruined. We had bookings all across Ireland over the next 10 days and no option of getting there without a car. The only upside in this whole saga was that, despite their insistence that we wouldn’t be able to rent a car anywhere without a physical credit card, we did get a car just 15 minutes later from another rental company. They only required a deposit of €250, treated us like human beings, and our holiday was saved. But the story doesn’t end here—in fact, it got even more upsetting. After returning home, I noticed that we still hadn’t received a refund from Sixt. So I contacted their support. They insisted that I would not get a refund (contrary to what the local employees had said). Apparently, somewhere in the fine print, the credit card requirement was stated. Which is completely laughable—who reads 19 pages of fine print before booking? Especially for a prepaid car. We argued a bit. Things seemed to take a turn for the better (they didn’t!). They promised me a credit voucher for the full amount for a future rental, which I accepted. It wasn’t ideal—far from it, in fact—but I was so annoyed I settled for it. Fun thing is, they never followed through. Despite contacting them every 1–2 weeks for the voucher, they never replied. We just got ghosted, and I never heard back from them. They did not give us our prepaid car, they did not refund us our money. Just a very bad experience from start to finish.”

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Posted 1 month ago

“Terrible experience with Sixt Germany. Rented a car for just 2 days to drive to Austria — it had 2 pre-existing damages. One worsened during the trip, and I was charged the full repair cost. A week after returning the car, they sent another invoice for a new damage they "discovered" later. I requested a replacement car when the damage worsened — denied. No one at the rental office will talk to you, and my complaint was completely ignored. In total, they charged me €1600. Zero accountability, no customer support. Never renting from Sixt again. Rented in May 2025.”

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Posted 1 month ago

“2 days ago New While I’ve had positive experiences at other Sixt locations in the past, the ABQ Airport Sixt fell miserably short. After reserving a compact, I was “upgraded” to a Mini Cooper, as they did not have any economy/compact cars left on the lot. I’m not even sure why they would offer a Mini Cooper at an airport location, as everyone normally arrives with luggage and Mini Cooper’s trunk can barely accommodate one medium size suitcase. In a classic bait-and-switch, the desk then offered another “upgrade”, albeit for an additional $15/day. Rather than do the right thing and offer a free upgrade because they planned poorly and did not have the car I booked weeks ago, they resorted to quoting fine print of the agreement of what I “actually” booked. The attitude of the woman at the desk only made things worse, as I eventually elected to cancel the reservation altogether. Sixt just lost a previous loyal customer! Do yourself a favor and avoid Sixt and book through the other dozen rental car vendors at ABQ Airport.”

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Posted 3 months ago

“By far the worst experience I've ever had. Staff lie and contradict each other. Racist behavior towards my wife who is black...I'm Caucasian. You MUST purchase additional insurance with 46% tax...mandatory. Shut these crooks out once and spare customers being scammed.”

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Posted 3 months ago

“I had prepaid for the car and all the information was in the system and yet I waited a 45 minutes at the counter to get the paperwork. I then took the shuttle to a parking lot and a strip mall where nobody knew what the hell they were doing everybody was running around. Someone showed a set of keys for a BMW and I drove away. They never checked the car for cleanliness or tire pressure or any damage. During the rental, the tire pressure light came on and when I called customer service, they reported it as damage and then I got a claim for the damage. Yes, the price was the best car rental for 21 days but no, I will never do it again obviously, you get what you pay for. Stay away from this car rental company”

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Posted 4 months ago

“Don't. Just don't. The rental agent, Sofia, lied to us about the supplemental insurance we purchased, saying it covered more than it actually does, the pick up was chaotic and rushed, and caused us to miss seeing slight damage before we left the garage (I suspect Sofia may have actually caused it). The company came after us relentlessly for €123, and would not review or share garage camera footage. I have been a loyal SIXT customer across Europe for 15 years - no more.”

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Posted 4 months ago

“I sure wish 0 stars was an option. As an avid business traveler I thought I would give them a try and maybe save my client a few bucks. Those good intentions ended up costing me $100 bucks because I cancelled at the counter after dealing with a rude employee who wanted to change my rate to $165 dollars a day....the booking was for $40 a day. Had to go over to AVIS. I give SixT the blue ribbon award for the worst company I've delt with in years. Update....customer service said....sorry, no refund.”

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Posted 4 months ago

“I rented a Hyundai Santa Fe in November 2024. 3 days in, the battery died to no fault of my own. I have AAA; it was jumped, which did not work, and I was told it was a faulty battery. I reached out to Sixt customer service, who stated they had to tow the car and would replace it with another. This all happened without a problem. 3 months later, I received a property damage claim letter for $600. When I inquired about the damage I was told "there is and was no damage" but a tow fee as nothing was wrong with the battery in the 1st place. THIS COMPANY IS A SCAM. I am still waiting to see if they resolve this issue but even if they do, I will never use this company again and I do not recommend anyone use them either.”

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Posted 4 months ago

“Charged $4399.13 for underbody damaged after 3 weeks of returning the car. Nobody provided proof that the underside of the car was undamaged and in pristine condition.”

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Posted 5 months ago

“Inadvertently entered the wrong MONTH for my rental. Tried to cancel within a few hours of realizing the mistake and was charged $100 cancellation fee. Second time this company has done this and they frankly couldn’t care less. Read the reviews….a 1.4 rating. Buyer beware.”

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Posted 5 months ago

“I give Sixt rental car in Spain is one star, not recommend it at all. We rented a car from Sixt Spain for three days. Before driving it away, we took some photos of the car's scratches, but not all of them, as there were many small scratches across the vehicle. The rental office staff assured us that these minor scratches were considered normal wear and tear and that we didn’t need to worry. However, when we returned the car, the Sixt damage department arbitrarily circled two scratches and claimed they were our fault. Unfortunately, we didn’t take photos of all the scratches, but we do have one picture clearly showing the same spots they marked, proving that the damage was already there before we rented the car. Despite this, Sixt still charged me over a hundred dollars for a scratch that we did not cause.”

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Posted 5 months ago

“On a mission to charge you for damage. I collected my car at their Dublin compound and whilst i did not take photos, when i returned the car after 3 days, which for the bulk of the time was parked in a covered car park, they found a slight chip on the offside wing mirror which they accused me of causing. Their incompetence of not picking this damage up on the previous hires, is now at my cost and even though i hire from them about 6 times a year, they were adamant that the 100 euro charge remain. They may be great at the front desk and the hire experience cant be faulted, however their back office customer service is very poor and they have no concept of customer loyalty or value. I have already booked my next hire with one of their competitiors so bye bye SIXT, thats what 100 euros has cost you.”

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Posted 5 months ago

“While renting a car in the London area, we transversed a toll bridge. The tolls are charged by plate reader and the only way for us to receive the toll information was through the rental company. The toll was 2.50 pounds, and the rental company charged use 50.00 pounds for sending the notification of the toll. That is just plain excessive on their part. I will not rent from them in the future.”

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Posted 5 months ago

“I rented a car at Atlanta Hartsfield Airport. I took a video of the entire car since it had numerous scratches and paint damage. This car should not have been rented out. I returned the car eight days later and was told everything was good by the employee at the return lane. Two weeks later, I receive a bill for $275.00 claiming that I had damaged the passenger side mirror. I called customer service and told them about the video. I sent it to them at the email address provided. I even told them the time spot in the video showing the pre-existing damage to the mirror. I heard nothing back from them until today. Obviously, they ignored my email and the video as they are demanding payment. I tried calling the number and got no answer. I resent the email and video to them requesting that they response to me. I would not recommend renting a car from them. I have rented countless cars over the years and never had anything like this happen.”

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Posted 6 months ago

“I booked a Sixt rental for a trip to NYC. I now avoid Sixt at all costs. My flight to JFK was delayed, and no one answered when I tried to contact Sixt from their website to change my arrival time. As a result, they closed their counter at JFK before I arrived and left me stranded late at night. I ended up booking from Avis (office was still open, thankfully). Although I was unable to contact Sixt, they still charged me for the rental I never used. And they didnt respond to my follow up inquiries. Their customer support was overseas and sounded like a boiler room.”

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Posted 6 months ago

“We rented a car from London & drove to Glasgow via Lincoln & Yorkshire without incident. Stopped at Glasgow SixT city office & asked to park two levels below in multi storey car park. Scraped wheel trim on extremely narrow circle turn. Tiny scratch. They have ripped me of £140. I’ve since read many bad reviews about SixT UK. Beware. I’ll never use them again.”

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Posted 6 months ago

“I returned the car to Glasgow City SixT after after having driven over 1000 kilometres. I had to park it in a car parking lift for them. I touched a wheel trim on the extremely tight turntable on the lift and they want to rip me off over £100. I will never use them again.”

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Posted 6 months ago

“I am giving one star because less they don’t allow me to give less. Booked a rental car and never got one. Don’t book with Sixt. It may seem you spend less instead you spend more because you don’t get the service. Terrible experience never again”

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Posted 6 months ago

Sixt rent a car is rated 1.2 based on 169 reviews