Sixt rent a car Reviews

Name: Sixt rent a car
Rating: 1.20

1.2 Rating 174 Reviews

5 %

of reviewers recommend Sixt rent a car

Company Reviews

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Metrics

1.2

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sixt rent a car 1 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a rental with this company maybe 90 days before I pick the car in Atlanta when I got there I was told I could not have the card that I booked 90 days ago which was a BMW they were trying to give me other cars even though they had several BMW sedans on the lot the experience was very depressing and horrible I felt that they played a bait and switch Roll On Me and I would never ever refer this company or rent from this company again and they trying to give me 20% off my next rental when they should be giving me 20% or 30% refund back because I didn't get the rental that I actually rented when it was sitting right there in my face never again”

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Posted 1 year ago

“This car rental service charged a $50 "administrative fee" for a late toll payment. I paid toll authorities the fee of two dollars 6 days after passing the toll. Upon returning the car, the attendant was aware I had had an outstanding toll balance and could've informed me I should pay authorities within two days of crossing the toll point to avoid the $50 toll from authorities, and the double-billing scheme "administrative fee" of $50 charged by Sixt. Through multiple email exchanges with Sixt Customer Service, I learned that the $50 "administrative fee" did not settling an outstanding late toll penalty. This information was not at all made transparent to me from Sixt. I feel it's good practice to be aware of and speak out against any business practice that administers double billing schemes such as I've described, and deceives customers with these tactics. Avoid using Sixt Car Rental services at all costs.”

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Posted 1 year ago

“Scammers is right. The business model of this company requires it to aggressively pursue claims for compensation against drivers for normal wear and tear, even if they are not responsible. The last two times I have rented at LAX in 2024, I have been falsely accused of scratching the car or damaging a wheel. I know that I did not cause any damage because of where I was with the rental car. The scam works like this -- they don't offer you a listing of pre-existing damage when you rent (they offer to send the contract by email and you won't get it until you have left the lot). Then, when their goofy attendants fail to spot damage because it is dark, the car is dirty, or they simply aren't paying attention, the next poor sucker who rents the car gets blamed. Sixt claims it is up to the renter to inspect for damage. I did inspect for damage, and I did not see the wheel scratches because they could be easily overlooked in the poor lighting in the Sixt facility. The bottom line is that these guys are operating a scam that involves blaming people for damage to their cars that they did not originally catch. They then refuse to discuss it and claim that it was your responsibility to check for damage, etc. On this car with the wheel damage, I saw records showing that the car had rear end damage already (which could have involved the rear wheel) and that the passenger side wheels also had scratches. I asked Sixt for copies of the pictures of the damage to the passenger side wheels because I wanted to compare it to the scratches on the wheel that they were blaming me for and, guess what, Sixt refused to turn them over. Fishy? You tell me. By the way, I am honest. I have damaged rental cars in the past and I step up and admit it. I also have rental card rental insurance through my credit card, so I'm not out a dime and my auto insurance rates won't go up. Nevertheless, I am a person of integrity. When I know that I am being treated unfairly or am the victim of a scam, I stand on principle.”

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Posted 1 year ago

“Not really need to say much more. This company is really bad. Stay away or you will regret. Scamers.”

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Posted 1 year ago

“The reserved car at Denver airport, a compact SUV (Toyota RAV4), was not available. I was offered a minivan instead, which was unacceptable to me. The only car left was a Toyota Highlander, a 3-row family SUV, too big for my needs to drive on narrow mountain roads. I had no choice but to take it. When I got to the car, it was a heavily damaged one, with many scratches and dents. It was dirty inside and already had 32,000 miles on it. It should never have been rented out. During my trip, a warning came on that the RCTW and BSM was no longer working. It was due to the rear damage on the bumper that pushed sensors out of alignment. When I called SIXT, I was offended (by a heavily-Chinese-accented CR) to take a 7-hour ride back to Denver to exchange the car, which was unacceptable to me. I was left with no choice but to continue driving the unsafe car. I have rented many cars in the past, this has been the worst experience ever. I will post this feedback on review websites to warn off other potential SIXT renters.”

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Posted 1 year ago

“Do NOT rent from this company!!! I went against my better judgement after seeing these reviews and thought these were just disgruntled customers. These 1 star reviews are an accurate representation of this company. You are taking a big risk booking with them and giving them your credit card information. I was charged over $3000 for a mechanical breakdown after 3 hours of use. We got a manual car because my husband drives a manual truck at home. He has been driving manual cars for 2 decades without issue. It is not safe to rent a manual car from them because people drive them poorly, they don't service them and they are a ticking time bomb. We did not smell burning clutch when using it and when we tried to use it the following day, the clutch was fully depressed as if the clutch cable snapped. We called their roadside assistance and they got a 3rd party mechanic to tow it. The mechanic that picked it up said the cable appears to be broken and it was from wear and tear. He said it was not our fault. We talked to the SixT fleet employee regarding a replacement car while the 3rd party was towing the car and he said "We will give you an automatic car so you don't burn out another clutch". The fleet employee hasn't even looked at the car yet!! I smell SCAM. Instead of the 3rd party mechanic writing a report of the issue, SixT insisted on picking up the car themselves and reviewing the damage. Complete conflict of interest. They charged our credit card for the tow and "damage" before even giving us a receipt. We had to ask for it after the fact. They wrote on the report "burnt clutch". How can they prove this clutch was not already damaged before we picked it up. I asked for service logs of the car and they refused to provide me with them. It is clear that Sixt does not properly service their cars. When we picked up the car from the airport, we noticed a lot of additional exterior damage that was not logged on the pick up report. I was concerned so I took a video and asked an employee if this was enough proof incase they tried to charge us. The employee said "don't worry about it". I didn't even think they would charge us for a break down. We are currently disputing the charge with our Mastercard and will charge back. There is a class action lawsuit active against them. I will be joining that as well. I hope this review saves some innocent people from these con artists.”

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Posted 1 year ago

“Beware! Stay away from this car rental company! I had the most horrible experience with this company—they are nothing short of thieves and scammers. The car I rented was in terrible condition, and they charged me outrageous hidden fees that were never mentioned upfront. It’s clear that they are only interested in squeezing every last penny out of their customers. I strongly urge everyone to avoid this company at all costs. You’ll be doing yourself a huge favor by staying as far away from them as possible. Don’t fall into their trap!”

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Posted 1 year ago

“Rented a vehicle in Poland at Warsaw airport. Paid for and expected a compact luxury vehicle, but none available, so we accepted a larger, far less luxurious vehicle which had preexisting damages. Upon return of the rental no one present to inspect vehicle, but lo and behold after returning to the U.S. we received notification of over $500 in charges for scratches on the vehicle that we had nothing to do with. The only positive aspect of this transaction has been that their customer service did respond to my questioning the charge. They’ve done nothing to reverse the charge, but to their credit they did respond. Will never do business with Sixt again, in this country or elsewhere.”

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Posted 1 year ago

“Returned a car to West Palm Beach location, employee told me I was all set and I'd receive an email statement and I then received an email claiming rim damage that I did not cause. When disputed they said there's nothing to be done and they were pursuing a claim. Do not use this company.”

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Posted 1 year ago

“I was one of the thousands of airline passengers impacted by the Crowd Strike software update that triggered a global IT outage, beginning July 19, 2024. My July 21st flight was cancelled three hours before departure and re-booking options through the airline were not able to get me home in time for work on Monday. Greyhound buses were sold out so my only option was to rent a car. As expected, rental car options were limited. What was not expected was the price gouging by the rental car companies, including SIXT, with outrageous One Way-Fees. SIXT charged (and taxed @25%) a $700 One-Way Fee! I had my rental car for approximately 12 hours and paid $1601. You really know how to take advantage of desperate travelers. Shame on you. I contacted SIXT customer service and they basically said "too bad". I submitted a PRICE GOUGING complaint to the Minnesota Attorney General.”

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Posted 1 year ago

“Car supplied was defective (loose trim, not obvious until moving). On returning the car before the end of the rental agreement for reassurance. I was assured by Sixt that I would not be charged for the defects. I have just had £500 deducted from my credit card. A formal complaint was ignored. This is how Sixt make money out of you. Avoid at all costs and get your own excess insurance just in case.”

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Posted 1 year ago

“Disgraceful! Disgraceful!! When we picked up the vehicle the agent on the desk insisted us to take the full cover, we decided not to as we were only staying for 2 days and driving inside the city, keeping it on a closed parking. She was quite pushy but we thanked her and said we were experienced drivers and we looked after our cars. When we asked her to accompanied us to us where the vehicle was parked and inspect for damages she said she was busy and gave us a list of existing scratches and damages which were just listed and not marked on any diagram as it is customary to do so. The damages came with a QR code which was not working but she said it was alright. Once we arrived to the vehicle we noticed how badly washed it was and that it had several scratches to the windshield and several mild dentures throughout. Hence we got back to complain and were told there were no other vehicles in our range unless we wanted to pay an upgrade. As this negligent attitude put us off, we took a video of the state of the car and left. This morning as we returned the car, there was no one to receive it was early Sunday morning, so we dropped the keys in the mailbox available. We just received an email saying the car has a whole new series of damages, just a list, no photos, and to await for the bill. I do feel bad as we use Sixt through our corporate deal quite often, and it’s the first time in many years we have received such horrible client service and such a dubious email from the company. Avoid at all costs, there are other companies available for much cheaper rentals. We just called the customer service and they say that there is literally no human being we can talk to in order to raise a formal complaint and we will get our bill emailed with the required repairs to the vehicle. For me this sounds like a SCAM.”

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Posted 1 year ago

“I rented from SIXT in June. I paid $471 for one week. A week after the car was returned they sent a bill for $723. I went to the company who said there was a monitor with all charges on the screen in front of me. That was not true. There was no monitor anywhere. I contacted my CC company to dispute and the BBB. I also discovered SIXT is being investigated for a class action lawsuit. Don’t bother with SIXT. You’ll spend the higher prices anyway. You might as well pay the higher prices upfront and deal with a more reputable company.”

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Posted 1 year ago

“I had a terrible experience with this car rental company. Despite initially having a positive view, their dishonest practices have lost them a customer. I needed to cancel a reservation due to a family emergency, as we needed a larger vehicle. The company assured me there would be no $100 cancellation fee. I confirmed this with both the company and Expedia. However, after canceling and renting a larger vehicle from another company, I was still charged the $100 fee. I explained the situation to them again, emphasizing the emergency and their prior assurance, but they still charged me. It wasn't about the money but about their integrity. This incident, especially given the circumstances, showed a lack of empathy and poor business practices. Despite a public response indicating they wanted to resolve the issue, my three attempts to contact them have gone unanswered. Their response was merely for show. As someone who frequently rents cars for work, I will no longer use or recommend this company. I hope the $100 was worth losing my business and the negative word of mouth. #poorbusinesspractices So many bad reviews and I’m disappointed in myself for not reading all the horrible reviews. I do business with those with good reviews and lesson learned. Don’t make the same mistake. Too many other options.”

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Posted 1 year ago

“I rented a car from SIXT in Bordeaux for 3 days. When I returned the car, before flying out, they told me to just leave the keys as the only staff member was helping someone else (big mistake on my end!). A few days later I received an email saying that upon review they found a 10cm scratch on the rear bumper, one that I am pretty sure I did not cause but sadly have no way to prove since I did not take pictures when dropping off the car. The infuriating part though is that from the pictures SIXT sent me you can tell it's an incredibly superficial "damage" and there is no way anyone in their right mind would charge 414 euros for, which they are of course doing. It's clear that they don't have an interest in maintaining a loyal customer pool and are simply out to get you. I would STAY AWAY from Sixt. Plenty of other car rental companies around!”

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Posted 1 year ago

“We only rented car for 1 day in Sixt Amsterdam Centraal, we had proove but they charged us for 10 days. Totally scam, don’t ever rent car in Sixt!”

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Posted 1 year ago

“DO NOT RENT FROM SIXT. They tried to tell us that the car we reserved is not available and pushed us into a more expensive car for a few hundred dollars more. It was either that or wait for hours with my family(wife and 3 kids) after international flight. They do this to all service members overseas-verified by multiple sources. WORST CAR RENTAL COMPANY EVER. DO NOT RENT FROM THEM!”

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Posted 1 year ago

“First car had bald tyres,second car was covered in Seabird dung.no employee present while car was inspected.no GPS,150 euro to rent one,wasn't accurate, no refund, got a phone sim from Tresco,tried to charge up to 830 euro for insurance we didn't need,blocked four thousand dollars Australian on the credit card, slow releasing it ,took over 900 of that. Never again.”

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Posted 1 year ago

“Horrible, cheaters company!! They don’t return the deposit!!! They play games saying that deposit comes in 2 working days and then they say 7-10 days and then when i follow up on 14th working day they say they don’t know anything from their side is released but the money are not coming …. Then they say “maybe you need to wait another 30 days” and then they say call to your bank!!! They are the worst company ever I was dealing with! People don’t rent from them if don’t want to be fooled”

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Posted 1 year ago

“we reserved and rented a car at the Stuttgart Airport. The agent tried to upgrade us to a bigger car, which is expected. I declined the upgrade and was charged for the upgrade anyway. I was able to get the charges reduced, but the customer service said this was a one-time only "break". Total scam at the airport! Don't use Sixt.”

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Posted 1 year ago

Sixt rent a car is rated 1.2 based on 174 reviews