“I returned the car to Glasgow City SixT after after having driven over 1000 kilometres. I had to park it in a car parking lift for them. I touched a wheel trim on the extremely tight turntable on the lift and they want to rip me off over £100. I will never use them again.”
“I am giving one star because less they don’t allow me to give less. Booked a rental car and never got one. Don’t book with Sixt. It may seem you spend less instead you spend more because you don’t get the service. Terrible experience never again”
“I reserved a car rental 3 weeks in advance and when I went to pick up rental the day of SIXT gave the rental to someone else leaving me without a car rental. 45 minutes later they found another replacement rental which wasn’t good. I drove that rental for 2 days and was called to BWI location to get another replacement. The replacement that I was given broke down on highway. The battery went completely dead. I was on highway with the state police behind for almost hour missing my business appointment. I will never rent from this place again. They was disrespectful to me on the phone stating that I had no reason to be mad.”
“Went to Kansas for my Grandmothers memorial and rented a vehicle for what should have been two days. However, we ended up in a whole blizzard where roads and the airports were shut down entirely. Instead of being cooperative or even just decent human beings, they charged me TWICE for what I paid in two days, for ONE additional day (because I literally couldn't drive on the roads) to return the car the following day. I will never rent a car from here nor do I recommend it for anyone else. Disgusting.”
“We will NEVER RENT FROM SIXT RENTAL AGAIN….. they contacted my husband and I 2 years later about an accident that we were supposed to have had in their car. We know that we did not have an accident not even a scratch to the car. All she could say is u signed off on it when u returned it. And so did they sign off as well.. My husband of course is big about his credit and he paid them but I will be having our lawyers look into this. One of their employees took the car and left us with the damages to pay. The damages were so minimal it was almost unbelievable to even recognize. But that got my husband to pay for who ever damaged that car and it’s sad we had to be the ones. PLEASE BE CAREFUL TAKE PICS AND VIDEOS.. this is a terrible place and poor customer service. DO NOT RENT FROM THEM”
“DO NOT USE! - This company is not good. I am going to leave this review on every site I can find. This was my first time using this Sixt for business travel. Never again. The booking part was fine. However, when my flight was severely delayed I tried to call into the branch location at the airport I was flying into. They were only open until 1am and I was scheduled to land at 1am. You CANNOT reach the local desk at the airport! I called the corporate number and got someone that spoke next to no English. Its one thing to use offshore customer service people its entirely another to have people that simply cannot speak English. She was zero help - I asked to speak to a manager or someone that could understand what I was saying - she WOULD NOT put a manager on the phone because she kept telling me 'I have satisfied your request' - that was not the case. She did not address the issue or provide any level of assistance. I asked for her name and ID number - she refused to give either one (this was after she refused to put a manager on the phone).
I hung up and called back. The next person was very polite and informative. HOWEVER, all the information he gave was incorrect. He took my flight information and told me they would notify the branch location and let them know I would be arriving late so someone would stay to help me. He also recommended that I check in with the mobile app so the car is ready. When I arrived at the airport. NOONE was there, no car was there and no one answered the phone at the corporate number.
Now I don't have a car, looking for a hotel at 2am and I am sure they cancelled my reservation and will have to deal with that in the morning.
USE AT YOUR OWN RISK”
“ZERO STARS. Absolute joke of a company, and branch. After waiting 45 minutes because there was just one staff member in the branch, they say they can't give me a car because the credit check they run with a 3rd party was negative, without giving me an explanation. I hire cars with other companies quite often and never had an issue before. Neither the guy at the counter nor customer services were able to help me and decided to cancel the booking, ruining my family's Christmas holidays.”
“What a lousy experience.
I requested a Toyota RAV4 online for same-day pickup at Hartsfield-Jackson Atlanta International. This was a last-minute travel emergency during Thanksgiving week. The initial charge for this multi-day rental was around $619. Sixt charged my card, which is important to remember because it suggested everything was settled before I arrived in Atlanta.
I arrived at the counter in Hartsfield at around 9 pm with my entire family in tow. That’s when the Sixt staff informed me they don’t generally accommodate same-day reservations. This would’ve been nice to know back when Sixt *took my money* for a same-day reservation. They also said they didn't even have a Toyota RAV4 in stock. Again, this information would’ve been helpful during the booking process.
The very cheerful woman at the counter said she would have to call her manager to see what she could do. She returned after disappearing for a bit and said she could accommodate us, but—ah!—wouldn’t you know it? The only available and realistically sized model is significantly more expensive than what I had initially requested. What are the odds?
Between the shameless upsell and random additional fees that were not clearly included in the original bill (an $85 “AP Concession Recovery Fee”? Really?), what was originally a $619 rental ballooned into $974. I should’ve stuck with Enterprise. Their process involves about 95% less snake oil.
I took a gamble to save about $100 and ended up losing roughly three times that amount.
Happy Thanksgiving, indeed.”
“I booked with Sixt several years ago and had no issues so I figured I would give them another try on a last minute booking. I suppose I should have checked reviews again since their company scam policy is well documented in the countless bad reviews online. So why would anyone rent a car from them? Low prices, but don't be fooled like me and so many others by the bait-and-switch scam the C-suite execs at Sixt have concocted. The scam is simple, "legal", and applies to every car rental. It leaves every one of their clients spending at least double what they would have if they rented with one of the other companies. FIRST: you reserve the car and pay what you think is the total cost of the rental. SECOND: when you pick up the car they require that you give them a credit card so they can charge a "rental deposit", which is large, and they assure you it will be fully refunded to your credit card when you return the car. I have heard that they often offer you a "free" upgrade vehicle but this was not my experience. THIRD: The reality of this scam sets in when you return the car. Later that day you receive an invoice for charges you thought you already paid including rental time, mileage, fees, taxes, and a premium vehicle charge if you were offered a "free" upgrade. This is all charged against the "rental deposit" you already paid, and in my case it was well above the total cost I already paid for the rental. FINALLY: you receive another email from them claiming that you are responsible for every nick or tiny ding on the paint. My brother warned me of his own experience with this as we were walking up to the car so we took 20 minutes to go over the whole car and document every little scratch in the paint on their app. Yet they still found a tiny scratch on the inside of the door that we missed. This "cost" is then charged against whatever remains of your "rental deposit". There may be some more layers to this as they are still constantly pestering me with emails trying to get me to contact my credit card's rental car insurance, but I have resigned from any further contact with them. It's too late for me. I accept that I have been duped by an unethical money grab business model and I don't plan on spending hours on the phone with my credit card or Sixt. I just figured I would spend that time writing a review to bring their scam further into the light so maybe others are able to avoid it. Maybe I will just short their stock (SIX2 (XETRA)) to get my money back since eventually they are going to run out of suckers and the company will go under.”
“BEWARE! Scammers!!
They are a scam and shake down for money. Rented a car at Dulles international, garage where we picked up the car was dark and not well lit, no attendant inspected the car with us; we walked around it and didn’t see any obvious damage to the car and took possession. Drove about 100 miles the few days we had it. Dropped it off at Reagan International, attended marked a 2 inch scratch on bumper and claimed we caused the damage and want $800 to repair. We did not cause that scratch but have no way of providing that it wasn’t there already.
We rent cars all the time all over the US and even Europe and never had to deal with something like this over a small scratch. They claim it’s their business model to provide cars in best condition- their business model is to lure you in with cheap prices for nice cars and then shake you down for lots of money with fraudulent claims!!”
“This company is an absolutely the worst company from which to rent a car. They rush you through the inspection process and when you do make a comment on a dent or a scratch, they say nothing to worry about it is less than 10 cm. The toll equipment did not work, as I received charges to my credit card after the return, this is after I had paid a per day charge to have the equipment. Upon, return they try and charge you for damage that was not there or somehow the small dent that was smaller than the 10 cm's became larger and is a problem. Do not rent from this company, they may appear to have good pricing , but be on the look out for additional charges and headaches after you return the vehicle”
“I recently rented from Sixt on my vacation and prepaid for a BMW X1 (a premium rental). When I arrived to pickup my rental, I was provided with a Jeep Renegade. While I protested at the obvious downgrade, the customer service agent at the rental facility stated that the Jeep was an equivalent car. Upon return from my vacation, I complained to Sixt customer service. At that time, they recognized that I was downgraded and offered me a 50$ discount that I could use in the next year. What a joke! I declined the offer as I would never rent from them again. Their moto should be: Pay for premium and we give you economy!”
“A horrible experience trying to pick up our rental during our vacation. We have used Enterprise for years and we use quite often for work. If you are the same… stay away from Sixt!!!”
“SCAM WARNING! Want to warn against renting a car from Sixt.
We rented a car in Croatia, Zadar. Everything was pre-booked and ready. We arrived in the middle of the night and were just going to pick up the car. She then said that there is an additional insurance of a total of 30 euros, which she was very clear about. I stood by and heard everything. When we then came home from our trip and received the invoice, it was a shock. She had drawn the sum of 30 euros seven times!! And then the VAT was not even included. So she had cheated us of 250 euros. Which ended up costing the car more than round-trip plane tickets for four people. My partner travels a lot with work and often rents a car, but has never experienced anything like this. Of course, we have appealed this but have been totally ignored by Sixt. They refuse to correct the error”
“The worst rental company I have dealt with in 20 years of renting cars in Europe. They left me stranded with an injured child 4 hours from the place we were staying at because they couldn't fix a flat tire and then sent me to Milan airport (4 hours away) to pick up replacement. To top it all off they then sent me a fine 3 months late by which point I had to pay 180euro instead of original 60eur amount and then also charged admin fee of 30eur on top. I disputed the admin fee and asked them to pay the difference in the fine amount since it has gone up due to their fault. They didn't answer for a few weeks and then referred my case to a debt collection agency so the admin charge went from 30eur to 180eur because eCollect created multiple bogus charges like researching my address (why did Sixt not provide them my contact details?), sending me multiple reminders (which they never did), estimating if I will pay etc. etc. Sixt have refused to help me with this and I have now opened a complaint against them with the European Car Rental Conciliation Service so hoping I will get my money back that way which is 180eur debt collectors fee plus overpayment on original traffic fine of 120eur so 400eur is what Sixt cost me due to their extreme level of incompetence.”
“My son rented a car from sixt car rental in Sky Harbor airport. When he got out of the car to get his luggage he noticed a black mark on the rear left fender. He drove from Phoenix to Tucson without stopping. There is no way he could have done it. When he got the car the agent didn’t do a walk around the car before he left the lot. So be aware they are trying to make him pay for the damage that he did not do. I don’t recommend this Sixt car rental.”
“I booked a rental with this company maybe 90 days before I pick the car in Atlanta when I got there I was told I could not have the card that I booked 90 days ago which was a BMW they were trying to give me other cars even though they had several BMW sedans on the lot the experience was very depressing and horrible I felt that they played a bait and switch Roll On Me and I would never ever refer this company or rent from this company again and they trying to give me 20% off my next rental when they should be giving me 20% or 30% refund back because I didn't get the rental that I actually rented when it was sitting right there in my face never again”
“This car rental service charged a $50 "administrative fee" for a late toll payment. I paid toll authorities the fee of two dollars 6 days after passing the toll. Upon returning the car, the attendant was aware I had had an outstanding toll balance and could've informed me I should pay authorities within two days of crossing the toll point to avoid the $50 toll from authorities, and the double-billing scheme "administrative fee" of $50 charged by Sixt. Through multiple email exchanges with Sixt Customer Service, I learned that the $50 "administrative fee" did not settling an outstanding late toll penalty. This information was not at all made transparent to me from Sixt.
I feel it's good practice to be aware of and speak out against any business practice that administers double billing schemes such as I've described, and deceives customers with these tactics. Avoid using Sixt Car Rental services at all costs.”
“Scammers is right. The business model of this company requires it to aggressively pursue claims for compensation against drivers for normal wear and tear, even if they are not responsible. The last two times I have rented at LAX in 2024, I have been falsely accused of scratching the car or damaging a wheel. I know that I did not cause any damage because of where I was with the rental car. The scam works like this -- they don't offer you a listing of pre-existing damage when you rent (they offer to send the contract by email and you won't get it until you have left the lot). Then, when their goofy attendants fail to spot damage because it is dark, the car is dirty, or they simply aren't paying attention, the next poor sucker who rents the car gets blamed. Sixt claims it is up to the renter to inspect for damage. I did inspect for damage, and I did not see the wheel scratches because they could be easily overlooked in the poor lighting in the Sixt facility. The bottom line is that these guys are operating a scam that involves blaming people for damage to their cars that they did not originally catch. They then refuse to discuss it and claim that it was your responsibility to check for damage, etc. On this car with the wheel damage, I saw records showing that the car had rear end damage already (which could have involved the rear wheel) and that the passenger side wheels also had scratches. I asked Sixt for copies of the pictures of the damage to the passenger side wheels because I wanted to compare it to the scratches on the wheel that they were blaming me for and, guess what, Sixt refused to turn them over. Fishy? You tell me. By the way, I am honest. I have damaged rental cars in the past and I step up and admit it. I also have rental card rental insurance through my credit card, so I'm not out a dime and my auto insurance rates won't go up. Nevertheless, I am a person of integrity. When I know that I am being treated unfairly or am the victim of a scam, I stand on principle.”
