Sixt rent a car Reviews

1.3 Rating 106 Reviews
8 %
of reviewers recommend Sixt rent a car
1.3
Based on 106 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week

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Sixt rent a car 1 star review on 1st May 2024
Angry
Sixt rent a car 1 star review on 1st May 2024
Angry
Sixt rent a car 1 star review on 27th April 2024
Chris
Sixt rent a car 1 star review on 27th April 2024
Chris
Sixt rent a car 1 star review on 7th March 2024
Anonymous
Sixt rent a car 1 star review on 26th January 2024
Anonymous
Sixt rent a car 1 star review on 3rd November 2023
Anonymous
5
Anonymous
Anonymous  // 01/01/2019
Scamp deducts money from the bank account after being fined for nothing
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Posted 3 months ago
SAVE YOURSELF DO NOT EVER RENT FROM SIXT EVER EVER. We rented in Italy, we had a major blow out with the tire. This was a brand new car with 600 miles. I understand things like this happen, but it was the aftermath that Sixt could care less. We were on the side of the road for over 3 hours and Sixt never helped us. Since we were in Italy and don't speak Italian, we could not communicate with roadside assistance. We ended up calling the person who rented the car to us and she just said to call the roadside number. Luckily we have relatives in Italy and my cousin called the roadside assistance 10 times and no one ever came. My cousin called a friend who saved us. What if you don't have relatives that speak the language. When we returned the car we were told we did not have to pay for the rental. That would have been very good customer service. Well, when we came back to the states, I was charged, I send many many emails and made phone calls for 5 months and they took some money off but were not good to their word. I had to email the CEO and they could care less. Do not do business with a company that does not have your best interest. They would have had to pay a lot more if we were killed. I will tell everyone to never rent from them. They will NOT save you on the side of the road if you are stuck, beware.
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Posted 4 months ago
OUTRIGHT FRAUDULENT - ILLEGALLY DOUBLE CHARGED. I booked a rental car from Austria Innsbruck Airport Sixt for ONE DAY RENTAL. I picked up the car on 5 December at around 2pm. I dropped off the key at the drop off box on 6 December at around 11am, told the counter staff (stood a few meters away from the drop off box) that I had dropped off the key and asked him a separate question. Subsequently I received an invoice saying my drop off date was 7 December hence they charged me TWO DAYS RENTAL + LATE RETURN FEE. Emailed customer services to ask for refund of the overcharged amount, and provided evidence including my train ticket to another city on 6 December at 12:17pm, hotel stay in that other city on 6 December, as well as my conversation with the counter staff also on 6 December at around 11am. EVERYTHING IGNORED. I will be filing a dispute with credit card company and also looking to file official complaint with relevant UK/EU authorities. This is not even grey area - it is simply illegal to scam customers like this.
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Posted 4 months ago
Terrible experience in Houston. They rented myself and another person a car at closing. Were rude to say the least. Then we both went to put luggage in cars and the lot attendant had left early and we had no way to get out of the garage. We were stuck! 90 minutes on hold with the pathetic customer service got us nothing but a waste of time. Had to rent from another company, Avis. Left car in lot dropped keys in drop box. Next day got bill for a 1 day rental! Absolute nightmare! Stay away from this place at all costs.
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Posted 4 months ago
Do not expect the car type you have booked. And if your unhappy and want refund as this is not what you wanted. Good luck they will refuse all refund. They tucked on extra charges on the pick up. They were rude and unhelpful. Worst customers service I've ever gotten. Absolutely scammers. Never believe what the phone services says they will tell you lies to get you to book and once booked they say that they never said or agreed to anything
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Posted 4 months ago
I have rented from SIXT in the past 15 years with delight, always available for the upsells/upgrades proposed by the staff at SIXT Portugal and my last was again a pleasure to deal with the local team and upgraded my rental when really didn’t need it! I was going to a meeting and did not had the time to check the all car with a magnified glass, trusted the SIXT employee and agreed to a small tyer cut in the paper work and agree to it because paid fully insurance for the rental as always do to avoid any issues. On my return of the car from a 3 day business the car exterior was dirty and a small dent of less than 2cm with no paint or scratch on the boot lid was the detected by the SIXT employee, the dent would not be so visible if the car was clean without the road dirty, what made everything very suspicious was the way the employee of SIXT went for it give me the impression that he knew what he was looking for to cash on I never seen in my 30 years of renting cars such a profoundly Inspection to a car and last week I have received a debit to my card of £450.90 for a damaged that was not 100% done by myself and would not be visible if the car was clean like the day it was given to me! I have disputed that with SIXT but they don’t care at all, so the question is why pay full inclusive insurance and still get charge for damages you haven’t cause, my recommendation to everyone is DON’T RENT with SIXT PORTUGAL, they are scammers and that’s how I truly feel from this experience and even if it was done during my rental how can they charge you £450 for 2 cm dent that is removed with suction tool for less than £100 from the main dealer according to expert. I found this fraudulent activity by SIXT Portugal and from other reviews this seems to be the modus operandi of this franchisee of SIXT. Funny part is that on the 11/10/2023 when I return my car more people encounter similar problems as it can been seen in the reviews.
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Posted 5 months ago
Dishonest and anti-consumer behaviour We damaged the car on tight Italian roads and immediately reported what we'd done. To avoid the damage excess limit in our contract, Sixt falselsy said we'd had multiple accidents so they could bill us multiple times. They charged us more than 3,800 Euros. Avoid them at all costs.
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Posted 5 months ago
If you want a car that works, don't rent here. First off there are times where they flat out just don't answer the phone in the evenings. I tried four about 4 hours one night, 5 Separate calls before I gave up. Hold times were said to be 10-15min each time. The whole time listening to their horrible hold music about how amazing they are. If you have trouble with you car (like I am now) good luck, be prepared to drive a long distance to get a new one. Im not sure if the car is even going to make the 78mi drive. Oh and on pick up the car had no wiper fluid, so they obviously don't check the car fluids before sending them out again. The staff at the locations are decent, but everything else customerservice wise is horrendous. If there is even a slight chance you might need to contact them, look somewhere else.
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Posted 5 months ago
Allow me to start by saying I am very displeased with my experience from renting cars through IAH airport in Houston Texas. I have had numerous go arounds and bad experiences that have been nothing less than problematic. I recently rented a car from Sixt who i did not prefer to rent from, however suppliers choice assigned me the company. I was very hesitant to rent from Sixt at the suppliers suggestion, based on the poor reviews that I had previously researched. Sixt held a $200 deposit on my American Express credit card on 10/25. They released the deposit on 10/30 and on the same day they sent me a seperate email stating claims damage. Furthermore, during pick up the Sixt representative was constantly trying to shove toll passes down my throat even after I told him i would only be traveling on the I10 which does not require toll fees. I also had a reservation for a uhaul that I drove the majority of my stay in Houston. For the most part ,the car had been parked as I had to move large furniture that wouldnt fit in a smaller vehicle. In addition I've had a handicap plaque card for the past four years which allows more space when parking. Furthermore i have a clean driving record of over 35 years. Getting to the meat and potatoes. I arrived to IAH a little after 4pm to depart on my 5:30pm flight. Sixt did not email me until over 13 hours after I dropped off the rental car that there was damage to the rim. Damage should have been evident sooner than 12 hours later. When i called to speak to a claims representative, she adamantly stated "If I don't provide pictures I don't have a case". Luckily I took pictures of the vehicle at drop off since I had a similar experience at this same airport with Hertz car rental earlier this year when they attempted to charge me $300 claiming I did not return the fob and that was later reversed upon them discovering it was their own employees fault that the fob had been misplaced. Please do your research before you rent from these car companies at IAH airport. Be very weary at IAH. The rental car companies will try to scam you. They will finesse you if they think they can. If you don't want to take my word for it, read Sixt rental car reviews on any website just like i did. DO NOT FALL FOR THE HYPE. Take heed to everyones experience and save yourself the trouble. Even if the rate is cheaper, it's a set up. That is exactly how they got me. They lower the rate to lure you in and then they attempt to scam you in the end with false excessive charges. My American Express credit card company is already on board to help investigate these false allegations.I have also filed a complaint with the BBB and the state attorney generals office. I will continue to spread my Sixt nightmare experience via word of mouth and wherever possible on the web until I am satisfied that this matter has been resolved. Sixt rental car is demanding I pay $601 within one week to satisfy this false claim. I wish I knew of a class action law suit that I could participate in. In the meantime this may end up being a small claims/civil matter because i will not be bullied into paying for something that I did not do.
Sixt rent a car 1 star review on 3rd November 2023
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Posted 6 months ago
Waited almost 1 year to get a refund and I’m still waiting. Every reply from the so called customer service tells me to wait another 7 days. Bunch of jokers
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Posted 6 months ago
This outfit is TOTAL SCAM. They tell you the class of car you already paid for isn’t available and that the only available class is one up and youll have to pay the rate difference. They got you cuz what are ya gonna do? And they know this. Agent was lucky he didn’t get his teeth kicked in because he thought the whole thing was entertaining. Run from this car rental SCAM
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Posted 6 months ago
My bill paid booking.com £700 my total bill £1900. No damage just charges! Do t touch with a barge pole.
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Posted 6 months ago
Rented a car in Southampton. Brought it back in perfect condition. They claim there was damage to the driver side bonnet in an area that is impossible to have scratched and supposedly down to primer. 5-10cm!!!! They provided no proof of these damages to me after multiple requests. They have no live person to speak to about damages. I know for a fact I didn't damage the vehicle. They are now telling me they will be charging my card for £971.06 and there is nothing I can do about it to dispute it. Nobody I can talk to. They have not provided any proof of damages they are claiming. This is a completely fraudulent company scamming honest people. Stay away. You have been warned.
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Posted 6 months ago
I drove out of the car park after getting my keys. The car broke down outside the car park and they charged me for a gearbox replacement. This company is disgusting. The car already was not fit to drive. It was not even half a mile put the car park.
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Posted 6 months ago
Sixt is underhanded and they treat their customers with no respect. They are charging me for a supposed scratch on the paint of the car I returned. I sent them a video showing the condition of the car (obviously, no scratch), and the video was timestamped to the time I returned it. They take forever to reply and provide no proof of the alleged scratch. They charged over over a thousand dollars for damage that was not there when I left the car in their custody. To this day, I'm not sure there even is a scratch because they've provided no proof. Stay away from this business, the rental price is not what you'll end up paying. Ignore the stellar reviews they have on their own website, and go by the real reviews on Yelp and Tripadvisor, which they haven't had a change to manipulate. Not surprisingly, they're hovering around 1 star in those places.
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Posted 7 months ago
My wife and I had a terrible experience with this location. I rented a car from them and then returned it after hours before an early-morning flight. To ensure they knew it was coming back damage-free, I sent them an email confirming the time of my return and even took a video on my phone of me walking around the car and showing there were no scratches on the body. A few days after I got home, the company claimed there was a scratch that would cost over $1,000 to repair on the door. That was the cost of my entire rental! I sent them screenshots from the video showing that door with no damage. They still insisted on charging me. I sent them the video. Same thing. I asked them to look at footage from the garage to see who caused the damage. They refused. It didn't matter to them that I was a longtime customer. They said I was responsible for damage caused up to 4 hours after the location opened the next morning -- meaning I was on the hook for whatever they did with the car even though it was the day after I returned it to their own garage. Unbelievable. I will never rent with Sixt again. I can only hope this review prevents someone else from making the same mistake. Go elsewhere and rent with an honest business that treats its customers right!
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Posted 7 months ago
cuando rentas se acuerda un precio y despues cobran lo que les da la gana atracadores y delincuentes
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Posted 7 months ago
Do not trust this company they are complete con men. Took my money told me everything was good with the booking. When I got to Manchester Airport they refused to let me take the car as they couldn't do a background check on me as I was a British citizen who no longer lives in the UK and I am no longer on the electoral roll but still have a British driving licence. This is not made clear when booking or in the terms and conditions and I also feel you should not take a payment upfront before doing such checks. If I was on a foreign driving licence the man at the desk said I would have had no problems hiring the car and would have handed the keys over even though I'm the same person. Another company in Britain treating British people like second rate citizens in their own country. And they have now refused to give me my money back. Thus this is why I feel its a scam, as I believe you should do your checks which are fine if that's company policy before you take a clients money then when they fly to a country and leave them stranded and then you refuse to give them there money back. I run a restaurant I don't charge people for there food and drink upfront before giving it to them so why do you get to charge for a service you have not provided. Disgusting faceless company watch out everybody apparently I'm really not alone and This company is very ruthless and will try take your money and keep your deposits at every small chance they get.
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Posted 7 months ago
1 star only because I can't choose 0. DO NOT USE THIS COMPANY. Hire cost may look less than others, until you turn up to collect the car!. They will fleece your credit card. Book a car with them, turn up, they find grey areas to make you upgrade or add drivers . When you return the car, they find further existing damage and claim it against you, whilst old damage hasn't been fixed. You won't be able to stop them taking the claimed money as they have your credit card number and you signed a contract. We even tried blocking the payment direct with our credit card and they still took the money. Disgusting company and downright unlawful practices and damage claims. Don't use them. It will cost you in the long run
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Posted 7 months ago
Ive had regular car hire throughout europe for over 45 years and NEVER had this trouble before. We pre.ordered and rented two cars from sixt at hotel luna Albufeira. Everything was fine until the final invoice arrived 3 days after my return to the UK. One car invoice was fine, yhe second car invoice had a charge for almost €100 for fuel, despite us filling up the car and showing the full tank to Bruno, the advisor, almost 3 weeks later and 8 emails to both sixt portugal customer services (no replies whatsoever) and hotel luna desk, (1 reply, thanking me for the email) I have had no further replies or even acknowledgement of the problem. I am now having to contact my credit card company for some redress. Decent cars good initial service, but wait for the final invoice and start to fume... Avoid like the plague.
Sixt rent a car 1 star review on 31st August 2023
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Posted 8 months ago
Sixt rent a car is rated 1.3 based on 106 reviews