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Skyline Taxis222111 Reviews

2.0 Rating 102 Reviews

24 %

of reviewers recommend Skyline Taxis222111

Company Reviews

2.0

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Skyline Taxis222111 1 star review on 2nd June 2022

Skyline Taxis222111 5 star review on 10th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered taxi got charged 2 pounds extra so I called to query this and operator said from Friday to Sunday is 2; pounds extra I asked why customers where not notified of this and she replied because we haven't notified any customers I replied do you not think customers have the right to know and all she could say was I can forward you to another controller. So customers beware it's 5.50 when you get in a taxi instead of the normal 3.50.how disgusting can't even let their customers know”

Posted 2 years ago

“Lucky to have given it 1 star. Shame can’t give it minus. Absolutely terrible - pre booked taxi and was extremely late. When asked to be put through to manager - the manager refused to speak to me. Was then told our return taxi would be on time but same thing happened and over 30mins late. Totally useless. Will not be using this company again!”

Posted 2 years ago

“Taxis always come 10- 20mins later than pre booked for”

Posted 2 years ago

“Appalling . Booked a cab 4 hours before I needed it to get to work. I know it was a Saturday night. Assigned a taxi then changed it because they had a better offer. Inferior service from an inferior taxi company.”

Posted 2 years ago

“Absolutely discusting service. Today skyline lost a long term customer. I ordered a taxi for my disabled mother and her medium dog today and am told by skyline that they are happy to take dogs and it’s not a problem. The taxi driver arrives opens the window and says I don’t take dogs then starts to drive off before we can speak. I call the company back up and I am transferred to a person who apologises and says she will get another taxi sent and will make sure the driver is aware we have a dog. The second driver arrives again opens the window and says I don’t take dogs and drives off before we can even open our mouths to respond. I call again and am passed through to this extremely rude woman who firstly does not apologise and is not empathetic in anyway, I proceed to tell them what we have just gone through and mention my mother’s disabled and has just had to walk out the house and down the yard twice. She laughs and says ‘what has your mothers disability got to do with anything’ and then proceeds to laugh when we ask for a discounted trip and advises, while laughing over the phone that we will need to pay full price and it’s not the company’s fault that the taxi drivers do not read their notes. Absolutely disgusting behaviour, if anyone in my workplace acted anywhere near how these two taxi drivers and women acted they would have been fired for gross misconduct. Probably not going to be the case with skyline. Never again shall I order from them and I recommend you don’t waste your time as it seems near on all of them have a rude and disgusting attitude.”

Posted 2 years ago

“Everything is wrong here , dirty cars, drivers who are not familiar with roads / destination. No sat nav in a lot of cases. Poor comprehension/ communication skills. Lack of care or concern in the office etc etc.”

Posted 2 years ago

“Terrible! No customer service, leave you sat on hold with very poor communication. I booked the night before and they still couldn't get it right!”

Posted 2 years ago

“AVOID AVOID AVOID!!!! Awful service. Driver called to say he had arrived, clearly hadn’t, I directed where he should be and waited….nothing turned up for 5-10 mins, Called driver, with just responses of ‘grunts’ and hung up. Called operator, who Said driver was there, again I explained…he wasn’t and again gave instructions to where we were (even though he had apparently just picked up from the exact same place 🙃…hmmm doubtful)! So from the time the driver told me he was here to collect (plus many phone calls to the driver ad the operator) after 25minutes we finally got in the car!! In total the car was 45minutes late! Awful service!!!!”

Posted 2 years ago

“Have been using skyline for a number of years and to be honest have never been disappointed until this evening. Booked a taxi to take me home from work. Was waiting outside the office before the time it was booked for and before it arrived. The driver was really rude, stated he had called me 3 times...why? Tried to explain that I can't have my phone on at work. He wasn't interested, then drove like Louis Hamilton at Silverstone. So not impressed. Think it's tiime to change the taxi company I use a minimum of 5 times a week, if not more”

Posted 2 years ago

“Useless The app is not connected to the drivers. Very late. Useless response with countless lies”

Posted 2 years ago

“Late arrival - disputed fee - and awful Customer service - BUYER BEWARE!!!”

Posted 2 years ago

“Saturday sent a car with no markings and no license plate. Was it licensed ? Booked a car Friday on the app to take me this morning for my train. But the app lost the booking. Called and told there’s be a car with me in 10 minutes.. 15 minutes later the driver calls to say he’s 15 minutes away. All in all, consistently terrible service and certainly not getting any further custom from me. Utterly amethyst.”

Posted 2 years ago

“Refund takes 48hrs...happy to take £56 then to tell me sorry no taxi is available please book again??? Shocking service will never use again”

Posted 2 years ago

“Pre-paid taxi, 2hr delay and no show……absolutely shocking!!”

Posted 2 years ago

“App price agreed was disputed by driver who then decided it was OK to keep us sat in taxi whilst he disputed the fee with his office then when asked to just take us home thought the best response was to tell us to get out of his car!! Called the office to complain and after waiting 15 minutes to talk to his controller Anna, she thought the best way to deal with this complaint was to accuse the customer of having a drink and to END the call. Reality check!, all customers who decide to not break the law and call a taxi are not so drunk that they can be considered irrelevant. I sincerely hope skyline values regular customers enough to make contact and resolve this issue. Ultimately, if they don't, there are enough other taxi firms that I can happily delete my skyline app for future use. Let's see what happens....”

Posted 2 years ago

“At 8:15pm July 3rd 2021 a taxi driver tried to drive me somewhere I dont even know. He then locked me in the car and demanding that i pay double. He tried to kidnap me. The company is a fraud, they kept saying money didnt go through but money 100% went through because the dumb skyline app gives you receipts.”

Posted 2 years ago

“Overcharged daughter. Also charged her £1.01 just for the privilege of being first time customer. Charged £6.31 for 1.1mile journey. Ignored emails and Facebook messages and eventually replied with.. She was charged correct fee! Well not according to your advertised charges. £3.70 first mile and £1.10 for any part of extra mile.”

Posted 2 years ago

“Rude drivers. Overcharging”

Posted 2 years ago

“I ordered a taxi as soon as I got in it without even moving the cost was already £1.60 and this was all because of the waiting time of me getting my shoes on! So my 5 minute journey cost me £6.40, ridiculous to charge me without even moving”

Posted 2 years ago

“Horrible cab service and horrid customer service. Same mileage but different charges to earn money. Don't use this cab service. I had to call thrice but not been helped. I had used them but my recent experience has made me to put full stop!”

Posted 3 years ago

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Skyline Taxis222111 is rated 2.0 based on 102 reviews