Slay Queen Hair Reviews

Name: Slay Queen Hair
Rating: 2.51

2.5 Rating 372 Reviews

33 %

of reviewers recommend Slay Queen Hair

2.5

Based on 372 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

Write Your review

Tell us how Slay Queen Hair made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Slay Queen Hair 1 star review on 18th June 2020

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hair was reasonable for the price. I've personally experienced better hair. However, the customer service was worse than the quality of the hair. My first order was screwed up because I was sent only three of the six bundles I ordered, and then the three bundles I received were the wrong curl pattern. When I made my second order (this one), I told the customer service guy about my problem and if I could just get a refund, and he said he'll send out the rest of hair. Well, he never shipped it out until I called about two weeks later. :( Finally, I received my hair which was the correct curl pattern, so now I had three bundles of one type, one matching frontal, three bundles of another type that neither my mother nor I wanted. Therefore, I confronted him again, and that's when I was told that I was "lying." (really?) So I just left it alone, and dealt with what I had. The packaging kind of confused me because online, the hair I ordered was the Brazilian deep curly but the packages to the bundles said "water wave" and the matching frontal said "loose deep." The hair that didn't match the frontal also said "loose deep" (kinda aggravating). Now the quality of the hair was not all I expected it to be. It had a beautiful curl pattern, but the hair couldn't even straighten correctly. It didn't behave like true virgin hair.”

Helpful Report

(Paid) - Posted 7 years ago

“Not the best quality but for the price its fine. Hair tangles very bad after about 3 weeks even with care. I could not reuse my hair. I brought two different types of hair but have not used the Brazilian curly. I hope I have a better experience with these three bundles.”

Helpful Report

(Paid) - Posted 7 years ago

“The hair is good quality hair the customer service is not that good but the hair works for the price”

Helpful Report

(Paid) - Posted 7 years ago

“Hair Quality was very good overall but bundles were very very thin. Prices are good but it balances because you need about 4-5 bundles for a full head.”

Helpful Report

(Paid) - Posted 7 years ago

“Honestly I didn't think I will be buying hair again. I took very good care of the hair it sheds a lot and gets tangled very fast, not only that but it does not hold a curl.”

Helpful Report

(Paid) - Posted 7 years ago

“I wish the bundles had a little more hair ! Typically 3 bundles is enough for a leave out see in on my hair and the 3 bundles is not enough at all with this company”

Helpful Report

(Paid) - Posted 7 years ago

“I order from Black Friday sale y'all sent a email to communicate through Facebook sent a message about my order to change something know one never responded I also sent an email still no answer. Product was never change out as requested.”

Helpful Report

(Paid) - Posted 7 years ago

“The hair was decent but I didn't receive the lengths I requested. I ordered 1 22 and 2 24's. I received 2 22's and 1 24 instead.”

Helpful Report

(Paid) - Posted 7 years ago

“I live in London England and ordered from Slay Queen Hair as I had seen wonderful things on Instagram. I was disappointed when the hair arrived not with the amazing quality of the hair but the length sizes of my bundles. I ordered a 16" frontal and 16" 18" 20" bundles. When the hair arrived I received my correct frontal and 18" 20" bundle but I also received a 12" bundle marked as 16". I didn't bother to send it back or complain as I already had to pay so much in taxes on my end it would have cost more to try and correct the issue. I would order again in the hope I received the correct items. As I said the quality of the hair was amazing.”

Helpful Report

() - Posted 7 years ago

“Where do I begin?... well 1st off something went wrong with my order. Tried to get in touch with cx service but no one responded, consequently I had to end up canceling. I attempted to reorder using the same paypal account but fir whatever reason it would not allow me. Called PayPal and they advised me to call the vendor about the issue. I did. There was no resolve after one person tried to help me and then after that there was no response to my messages/email. Anyway because I was deperate to get that particular hair which it seemed only they had so I asked a friend to set up a paypal accoint in her name, Order the hair for me and I gave her the cash. It worked. Finally got the hair. It was beautiful. 4 bundles HOWEVER it matted and knotted up lile nobody's business. Sigh... all that trouble for somewhat disappointment smh.”

Helpful Report

(Refunded) - Posted 7 years ago

“The hair bundles are a nice size and good quality, but the frontal seemed to have synthetic mixed in it. I say this because, my beautician tried to straighten the frontal and some pieces would burn/melt.”

Helpful Report

(Paid) - Posted 7 years ago

“I would've given 5 stars for the quality of hair, however the shipping took almost 3 weeks and the quality of service was unprofessional”

Helpful Report

(Paid) - Posted 7 years ago

“The hair is superb. I love the hair. But the customer service is terrible. I have had over 3 incorrect orders, I've paid extra for express 2-day shipping for hair that did not arrive to me for well over a week and was promised to get refunded but never was, AND I have ordered the same type of hair 3 different times, and was sent a different type of hair every.single.time. Like I said the hair is dope but know that there's a good chance of you losing money or not getting the product you paid for when you make any purchases.”

Helpful Report

(Paid) - Posted 7 years ago

“At first it was really good hair, but I was later proven wrong. Although I was really pleased with the texture, it always got tangled. I would never purchase again.”

Helpful Report

(Paid) - Posted 7 years ago

New Hair Vendor & Owners thats the reason we sent out this review test please come shop with us again we are willing to give you 15% off

Posted 7 years ago

Slay Queen Hair is rated 2.5 based on 372 reviews