Slay Queen Hair Reviews

2.5 Rating 372 Reviews
33 %
of reviewers recommend Slay Queen Hair
2.5
Based on 372 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
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Paid a lot more for the hair than it was worth. Waited over 2 weeks for hair to actually arrive to the UK. Was informed by a Parcel Force that I had to pay a fee in order for the package to get delivered. Spent almost just as much on delivery than I did on the hair. In the end it esdbt worth it. Emailed SLAY queen to complain got no reply. SLAY Queen you've lost a customer. Never again !!
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Posted 6 years ago
customer service did not respond to my issue
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Posted 6 years ago
They never replied to my questions about location. Never got a tracking number. When the hair came back it felt cheap and synthetic... so I’m not sure if this is 100% real virgin Brazilian hair ... because my last order was a lot more thicker, didn’t feel like plastic and the order came within two weeks of ordering online.
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Posted 6 years ago
It sheds like crazy so my hair is so thin right now I can’t wear it down and it not even really curly and I got curly hair I’m so disappointed but I learned my lesson I’m not going to sly queen hair any more
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Posted 6 years ago
The hair is very thin. I had to purchase more hair to try and make the hair look full. I ordered straight Peruvian but the hair did not feel like Peruvian and it was not true to the lengths I ordered, (16",18",18" with a 14" Frontal). I won't be ordering hair from queen slay anymore or recommending queen slay hair to anyone. I did like the mesh of the frontal, that was the only good thing about the hair. I just installed the hair so I'm not sure about shedding as yet or tangles. The hair does not take heat well AT ALL it's the most difficult hair to flat iron.
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Posted 6 years ago
Hair gets tangled easily
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Posted 6 years ago
Just don't like look like some beauty supply hair
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Posted 6 years ago
Can you submit a more detailed review ma'am. all hair looks the same you can't tell synthetic hair is synthetic by looking at it you would have to feel to know the difference.
Posted 6 years ago
The hair is bad quality. Lots of shedding and grey hairs. Horrible customer service. You email and call and no one gets back to you. Never ordering from them again. The reviews they got isn't real because if they were I wouldn't be so disappointed with my purchase.
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Posted 6 years ago
Ma'am all the reviews are real including yours. What texture hair did you have and what did you put in the hair to keep it moisturize ?
Posted 6 years ago
the website was easy to use, my payment went through fine. but the customer service is HORRIBLE. after about 3-4 days of purchasing my hair i tried to contact someone about tracking my package. No response. after 5 days of purchasing my hair i tried to contact someone again. no response. finally 6 days after the purchase i received my hair. i purchased 3 bundles of the peruvian body wave, when i first felt the hair, it didnt feel as soft/silky as other hair that ive purchased but i still tried it out any way. i am now about two weeks into my sew in and the shedding is so crazy, & its getting tangled. i am very disappointed. will not be purchasing again. (yes, i washed the hair before my install)
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Posted 6 years ago
What are you putting in your hair to keep it moisturize & are you braiding it up at night ? which shampoo and conditioner do you use ? all these things are factors of proper care. Don't use a wig brush to brush the hair it causes the hair to shed excessively.
Posted 6 years ago
Not good quality hair
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Posted 6 years ago
Which hair did you order ?
Posted 6 years ago
I purchased hair from this company back in December of 2016, which included a closure. I never received the Closure. I even contacted them online to large a complaint, but never heard back from them. Now I am consulting an attorney.
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Posted 7 years ago
hair not good feels dry it's not virgin hair price reflects quality but at least my Oder came fast
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Posted 7 years ago
So I recently made a purchase to only find that I had been refunded due to what I purchased no longer being available...this made me upset for the simple fact that it was advertised on their website as a 3 bundle deal w/ a closure for $150.99 I feel as if I should have been given that deal because it was advertised on the website at that price! The order went through and everything. It isn't my fault that the website wasn't updated. With that being said I will never order hair from this company again. To me that is a very poor way to conduct business.
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Posted 7 years ago
My hair was pretty good but I put my order in Dec 30th and didn't receive it until Jan 20 :/ I was so disappointed in the customer service and communication that I would not recommend them to anyone.
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Posted 7 years ago
My hair was pretty good but I put my order in Dec 30th and didn't receive it until Jan 20 :/ I was so disappointed in the customer service and communication that I would not recommend them to anyone.
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Posted 7 years ago
The communication was poor. I was expecting the item to be shipped within 3 days. Instead my order was placed December 17 and I did not have confirmation that the order was being shipped until after December 26. The quality of the hair appears to be very good ( I haven't worn it as yet). The price point was very good and I would probably;y order again. I'm going to assume the issue was with shipping during the holiday season. Maybe next time I will order on an ordinary week and see what happens. The worst part was contacting the office during the business hours via phone only to continually get a recording asking me to contact the office during business hours. That was poor.
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(Paid) - Posted 7 years ago
I ordered 3 bundles of the Burmese Exotic curly and i also paid for a clip-in service that was listed. When my bundles arrived they didn't have the clips attached and i was later told that that was because that service wasn't available. If the service was not available then it shouldn't have been listed on the website and i shouldn't have been charged for it. I told one of the representatives about the problem and he offered me a coupon/discount to use on the website, which i never received!
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(Paid) - Posted 7 years ago
I ordered hair there and now I need a closure and I don't see where I can just buy a closure .
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Posted 7 years ago
I ordered three bundles and the quality was very poor and when I tried to contact the company and tell them of the situation I did not receive a response to resolve the issue I have worked in the hair industry for 10 years and it was a disappointment when I obtained the hair after hearing so many great things threw the shade room
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(Paid) - Posted 7 years ago
I purchased 3 bundles and a frontal. I never recieved the frontal I only recieved the 3 bundles. I paid for it too be shipped here fast and it wasn't, they didn't refund me for the money that I paid for quick shipping.
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() - Posted 7 years ago
Slay Queen Hair is rated 2.5 based on 372 reviews