“Very misleading company who provide horrible products and have an appalling returns policy with non-customer service should the product ( which I had to do) be returned.
The product images online are very misleading. The quality of the product I received was not a $100-looking product but one that should have cost $30 maximimum if not less.
Smallables customer service failed to address or assist or reply with any help to my emails but chose to stonewall at arms length with a scripted vague unhelpful repetitive reply ….basically I’m lumbered with a wasteful shoddy product I do not want and sending back is a charge costing more than the product itself.
Smallables have no real returns policy… basically if you pay for the product you have to keep it as the cost of return exceeds the cost of the actual product, therefore the returns policy is misleading, dishonest, unacceptable and …a scam.
I gave Smallables every opportunity to reply and rectify the problem (as most viable Brands that ship internationally provide a discounted rate of return or free returns ) however they prefer to ‘take the money and run’ for short term gain rather then nurture consumers who will allow them to grow their Brand and Business for long term success.
I value and definitely support small businesses but Smallables should become Minuscule’s or better still Invisible’s based on this experience.
Reputation and reviews are everything in a very competitive online marketplace.
Thanks for reading.”
“Unfortunately I should have listened to these reviews. Their customer service is horrendous. I have never experienced anything like this with other foreign retailers. I purchased 1 item which was too large and have spent so much time and energy trying to return it. I am literally out half the amount i spent on the item on just the shipping and return fees! $$$! They simply refuse to take the return once the package got to their warehouse and sent it back! Mindblowingly ridiculous. Save your $$$ and spend it elsewhere. Disreputable and dishonest.”
“I placed an order for my granddaughters on November 29th for Christmas, they charged my credit card immediately for the order, over$650,I did not recieve the merchandise as of December 16th, so I contacted the company. They responded that they canceled my order due to the Christmas rush, and would not be able to fulfill the order, one week before Christmas! Such bad business practice, I will not order from them again.”
“shitty experience. Bought a few clothes but found out only after a few hours that one of the products had a price drop by $12. Asked why it happened and requested a price match but customer service just said price changes with time and stock and they cannot do anything with the price of the order that's been made!!”
“The absolute worst!!!!!!! First off all my order took months to receive. They didn't notify me that it was on back order. I had to notify them to inquire where my order was to find this out. I received a damaged item costing close to $1,400. I immediately contacted the company to see about having the item replaced. I heard back initially with an apology and then nothing from them to resolve the situation. I emailed again and no response. Finally I had to dispute the order through my credit card company. Buyer beware, stay away”
“Beautifull clothing but be aware! If you have a complaint they don't do anyting! I bought a Claris Virot bag (original price 560,-) in sale but still paid 343,42. Worn it 1 day, my knit from Sessun (245,-) was completely ruined due to rubbing off on my knit. Stains allover the knit. Explenation is that suede can rubb-of (but the strap did as well so the coloring is done correctly). I'm already in contact with them for over 6 week but nothing is happening, only stories that people are on holiday. I don't care, I'm customer of Smallable and they should solve it. It's not difficult to build a webstore with beautifull brands, it's difficult to keep your customers happy! Smallable is not succeeding. I would buy somewhere else where customer IS indeed king!”
“Terrible. DO not purchase anything from them. It is not a WYSIWYG. Product cheap not like image. When you return the product for the refund they say they can’t locate the return despite proof and no refund. Save yourself. Buyer beware”
“HORRIBLE I’m so mad. Avoid this company please, I wish I did. So I payed and ordered 4 items got only 3, do they care? Nah. I emailed 10 times with no reply, on instagram they keep sending the same automatic messages. It’s been more than a week and I guess I have to accept being bamboozled”
“I wish I could give this company zero stars. Absolutely horrible and confusing user interface where you don't even know the order went through. The customer service was the worst.”
“I was charged 4 times by this company, given no receipt but only shipped one item. I reached out to the company multiple times asking for the charges to be reversed with no success. When I made a public social media post asking for a refund and calling them out, I was told someone would get in touch. ( that was over a week and half ago ) I have now canceled my cards and reported fraudulent activity.”
“Terrible service!!!
They failed to leave any notification to say they attempted to deliver my item. (Nobody knocked, as I was home) so apparently with one attempt they sent my item back which is now out of stock.
Just awful service!!!”
“We spend half of the day picking up different items. After filling all payment forms and entering 3d secure information nothing happened. While we were contacting our bank to make sure we will not be charged, the shopping bag became empty. They deleted all items we've been spending time to pick. Terrible user experience. But after we read all reviews on this website we feel lucky we were unable to proceed.”
“Horrible horrible service!
Charge duties!
Late deliveries!
No response to emails and phone calls!
Don’t provide return labels!
Horrible experience!
Don’t recommend anyone ordering there!!”
“THEY CHARGED YOU CUSTOMS FEES AND DO NOT LET YOU KNOW BEFORE.
THEY SHOULD CHARGE THE CUSTOM FEE AT THE TIME OF CHECKOUT
I would like to be refunded
for the customs fees I paid on my order.
The price indicated during check out for your order does not include customs fees.
If custom fees are imposed on your order when it arrives in its destination country, Smallable will refund you these fees.
Please send us proof of the amount paid and we will happily refund you these fees immediately.”
“Don’t buy from this shop! Terrible customer service! I placed and paid my order on the 9th august. On the 20th I sent the customer service via web page an email, they replied later that the items had been delivered on the 22th which did not happen. When informed they asked for some documents (including id card and a hand written letter) in order to proceed to the refund. I promptly sent the documents on the 26 th august and never got an answer from them!! This is totally unacceptable!”
