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smarTours Reviews

4.4 Rating 1,658 Reviews

86 %

of reviewers recommend smarTours

Company Reviews

Product Reviews

4.4

Based on 1,658 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 13th April 2024

smarTours 5 star review on 13th April 2024

smarTours 5 star review on 8th April 2024

smarTours 5 star review on 7th April 2024

smarTours 4 star review on 1st April 2024

smarTours 5 star review on 16th March 2024

smarTours 5 star review on 16th March 2024

712

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a great trip to Peru with smartours. Our tour guide was wonderful with his knowledge, personality, organization and attention to details. Could not have asked for a better experience.”

Posted 1 year ago

So happy to hear! Thank you James!

Posted 1 year ago

“Smartours is the way to go! Everything is taken care of for you as you visit any country Smartours has to offer. My guide was great, she had abundant information for every spot we encounter!. Thanks Smartours for a great and most of all safe trip😁”

Posted 1 year ago

Thank you for your feedback, Teresa! We're so glad you enjoyed the trip and hope to see you again soon!

Posted 1 year ago

“Excellent service and exceptional customer experience”

Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“Extremely planned, full days, lots of exposure to culture. Great way to travel internationally and get a sampling of Culture and history.”

smarTours 5 star review on 5th June 2022

smarTours 5 star review on 5th June 2022

smarTours 5 star review on 5th June 2022

smarTours 5 star review on 5th June 2022

smarTours 5 star review on 5th June 2022

smarTours 5 star review on 5th June 2022

smarTours 5 star review on 5th June 2022

smarTours 5 star review on 5th June 2022

smarTours 5 star review on 5th June 2022

smarTours 5 star review on 5th June 2022

smarTours 5 star review on 5th June 2022

smarTours 5 star review on 5th June 2022

smarTours 5 star review on 5th June 2022

Posted 1 year ago

Wow! Thank you so much for sharing these gorgeous images with us from your trip! We are delighted to hear that you enjoyed your trip!

Posted 1 year ago

“Very enjoyable well done by tour guide all went very well.”

Posted 1 year ago

Happy to hear Fred! Thank you!

Posted 1 year ago

“It was well organized not too many people. Everyone was very nice mostly on time. The guide was excellent his name Mohhamed I recommend him greatly he was nice gave us lots of information very pleasant.”

Posted 1 year ago

We love to hear this! Thanks for joining us!

Posted 1 year ago

“I had a wonderful time on my recent trip to Greece. I was an independent party of one within the security of a friendly tour group, a winning combination. The trip was strenuous but both tour guides, GIna for the cruise and Andros for the road trip, were patient, understanding, knowledgeable, and helpful. Food and accommodations were excellent. We saw a lot of Greece. Other tours emphasized either the islands or the mainland. We did both and even managed to avoid huge crowds on the Acropolis. I would love to do the whole thing again. A few minor glitches aside, the complicated logistics were managed well. Both guides worked hard to meet the needs of the group. Thank you for an awesome experience.”

Posted 1 year ago

Hi Mary! Thank you for your wonderful review! If you wanted to do it all over again, we'd be happy to make that happen!

Posted 1 year ago

“We just returned from the tour Battlefields of WWI and WWII. It is an excellent tour. Our Tour Director, Thierry, was extremely knowledgeable on all the sites we visited. Also, all the local guides were excellent. The hotels were very nice, and the lunches and dinners provided were delicious. We had one slight problem at the beginning of the tour but after that, everything went like clockwork. All the included tours were very good. The countryside we drove through was beautiful and the visits to military cemeteries were very moving. This tour is a good value for the price. As far as Customer Service goes, we weren't sure if this was a definite departure date even three months prior when we made our final payment. We never received an email saying this was a definite departure. We were very happy when we finally received all our travel documents.”

Posted 1 year ago

Thank you for your review and feedback! It was a pleasure to host you!

Posted 1 year ago

“We returned from our tour toTurkey a week ago and were full of good memories about the country, Turkish people and beautiful scenery. Our local guide Aran was attentive to our needs, helped to navigate around multiple cities and provided sufficient information about the historic sites which we visited. We would recommend eliminating the lengthy trip to Ankara, as nothing was exciting to see there and add this day as free time in Istanbul. We absolutely did not have time in this fascinating city to visit the museums and places of our choice. We had a problem in Istanbul when ATM swallowed our card. Aran happened to be around and helped us to contact the bank and request that the card is canceled. we are grateful to him for his help.”

Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“Dear Smartours: I truly enjoyed the Treasures of Türkiye tour from May 4, 2022, through May 16, 2022, and I look forward to my next trip to Türkiye. All the hotels were fantastic as was the tour director (Aran) and the driver (Mehmet). Although I have a degree in history, I learned much and Aran brought Türkiye to life. The depth of Aran’s knowledge was evident when we started our tour at St. Sophia and he provided the history behind what led to building St. Sophia. The entire first day was the same: everywhere we went, Aran explained the history, answered our various questions, and the joy he had in sharing his knowledge was evident. After our first day on tour, I knew we were lucky to have Aran as our guide. Aran was patient, knowledgeable, humorous, and he was clearly proud to be Turkish. Even when things did not go according to plan or were challenging, Aran continued teaching, thinking on his feet, dealing with the challenges with humor, and making the best out of difficult situations. The two best examples of Aran’s professionalism and thinking on his feet: the House of Virgin Mary and crossing the Dardanelles. We arrived at the House of Virgin Mary concurrently with a group on pilgrimage. Aran worked with the situation and he was able to timely get our group through the home. We were scheduled to take a ferry across the Dardanelles; however, some of the tour group expressed concerns about crossing by ferry; therefore, he agreed to cross on the new bridge. However, the individuals who expressed concerns about a ferry crossing changed their minds and Aran quicky revised the schedule, again. Although the balloon ride at Cappadocia is not an “official” part of the tour, I am glad Smartours provided time to complete the balloon ride. It was one of the highlights of the trip. I look forward to my next trip to Türkiye and I hope to have Aran lead my next tour of Türkiye. Andrew”

smarTours 5 star review on 27th May 2022

Posted 1 year ago

Thank you so much for sharing your feedback, Andrew! We are so glad that you enjoyed the trip and that our tour director, Aran, exceeded all expectations! We hope to see you on another smarTours trip soon!

Posted 1 year ago

“Exceptional tour! Knowledgeable, friendly, and helpful tour guides.”

smarTours 5 star review on 21st May 2022

smarTours 5 star review on 21st May 2022

smarTours 5 star review on 21st May 2022

smarTours 5 star review on 21st May 2022

Posted 1 year ago

We're so glad to hear you had a great experience, Karen! Thanks for sharing your wonderful photos!

Posted 1 year ago

“Great trip, and tour guide, but only fair food.”

Posted 1 year ago

Glad to hear the trip and guide were great! Thank you for the feedback on the food - we are always looking for ways to improve.

Posted 1 year ago

“I enjoy my trip to Dubai. Please send me a broucher to my address for other trips. Thanks.”

Posted 1 year ago

Thank you Winston!

Posted 1 year ago

“Treasures of Portugal exceeded all my expectations. Diana Graca was our tour director. Every city was rich in heritage, history and its own quaint appeal. The people of Portugal were warm and helpful. The food was delicious. Taking the extension to Azores Islands was the highlight of the trip. If you are thinking about taking this trip, please consider the Azores extension. It was like a completely different vacation from the mainland. The variety of activities was a good representation of the country, and we tracked alot of steps each day. Our group was nice and cordial and always looked out for each other. I would return to Portugal again in a heart beat. Thank you for the wonderful memories.”

smarTours 5 star review on 18th May 2022

Posted 1 year ago

Hello Charrise! We are so glad to hear you had a wonderful experience! We hope to see you on another trip in the future!

Posted 1 year ago

“From the time we hit the ground in Portugal, everything was wonderful. Mina was a great tour guide, the itinerary was just right for us and we enjoyed the beautiful country and its people. BUT we did not get the proper preparation from Smart tours. The information we were sent said after checking in and before arrival in Portugal, we needed to fill out a Portugal locator form. NOT TRUE! this form is needed AT checkin and is very difficult to fill out on your phone at the airport! This was very stressful and added over an hour to our checkin because of the problems doing this form on your phone. We are thankful for the help of the airline personnel who helped us. Without them, we may not have made our flight! All this stress could have been avoided if Smart Tours had given us the correct information before we left out house!”

Posted 1 year ago

Thank you for your feedback, Joan! We’re very sorry for the frustration you experienced and have updated our documents based on the most up-to-date information we have. We appreciate your candid comments as we rely on travelers like you to continually improve the travel experiences we offer. We’re so happy to hear the rest of your tour in Portugal went well and that Mina was a wonderful tour director! We hope you’ll consider traveling with us again in the future!

Posted 1 year ago

“I've never joined an organized tour. But my wonderful experience has opened my eyes. The tour was packed with activities every day. Their accommodations were top-notch. The choice of restaurants and eating venues was impeccable. Tour guides were very educated and knowledgeable about practically all subjects on the tour. Most of all, connections, transfers and road trips from one town to another were seamlessly organized. All I had to do was show up. What a breeze!! Thank you smarTours and most especially to our very calm and organized tour director Claudia!”

Posted 1 year ago

Thank you for your feedback! It was a pleasure to host you!

Posted 1 year ago

“Just finished our second smarTours trip, this one to Ireland. It was fabulous. Previously we did the Thailand trip, which is an incredible value and an unforgettable trip. For both tours, the tour guides were outstanding! They really made the trips great. If you're looking for a relaxing vacation, these tours may not be for you. You're pretty much on the go the whole time. But it's so worth it and I wouldn't have missed a minute of it. Sleep when you get home. Already booked the next one: Vietnam and Cambodia.”

Posted 1 year ago

We are so excited to host you in Vietnam and Cambodia Jeff!

Posted 1 year ago

“SmarTours riverboat trip through the Netherlands during Tulip season was THE best! I’ve never been disappointed with the boats, guides, accommodations/meals, or destinations on SmarTours land or riverboat tours.”

smarTours 5 star review on 22nd April 2022

smarTours 5 star review on 22nd April 2022

smarTours 5 star review on 22nd April 2022

smarTours 5 star review on 22nd April 2022

smarTours 5 star review on 22nd April 2022

smarTours 5 star review on 22nd April 2022

Posted 1 year ago

We love to hear this! Thank you for sharing your photos!

Posted 1 year ago

“SmarTours takes care of transportations, tickets and many things. Everything is well organized”

Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“SmarTours gives consistent good value and excellent performance for its tours. The tour guides are always local and extremely knowledgeable. On all the tours I've taken the participants come away very happy with the experience. I plan to continue traveling with SmarTours.”

Posted 2 years ago

We are so happy to hear this! We look forward to hosting you again soon!

Posted 1 year ago

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smarTours is rated 4.4 based on 1,658 reviews