smarTours Reviews

4.38 Rating 959 Reviews
84% of reviewers recommend smarTours

About smarTours: smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 40 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.



545 Eighth Ave. Suite 2250
New York, NY 10018

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This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
communication channels
Telephone, Email
queries resolved in
Under an hour
"Trip to Greece was very well organized but I would like to comment on certain issues:- 1) Trip to Santorini should have been at least for 10-12 hrs at the island . We got hardly 3-4 hrs at the Oía village which is world famous. 2) There should be provisions of Coffee machines in the Hotels . It was not there in most of the Hotels —- Hotel Royal Olympic in Athens is one example. Everything else was fine ."
Posted 3 weeks ago
"We visited several eastern European cities and also traveled through the countryside. I learned a lot about the history and culture of this part of the world. Our tour guide was very knowledgeable, attentive and responsible. The bus driver, was also an excellent driver."
Posted 3 weeks ago
"The tour was very busy and we saw a lot. There were quite a few dinners included which we liked. Our tour guide was ok but he did not post our itinerary in the hotels, nor did he see to it that we all knew what was going on. Sometimes we couldn't hear him in the bus. That was a little frustrating. But overall, the tour was "a lot of bang for the buck"."
Posted 1 month ago
"The tour guide was great. I enjoyed the stuff I saw. He picked great sites to take us to. I enjoyed the food. Did not like Jungle Vilas hotel. We passed so many better looking hotels it was hard to believe it was upscale. It seemed like we were the only guests and the hotel was way down a dusty road in the middle of nowhere. If I had wanted a safari I would have picked a different tour. Some of the places our guide took us to shop seemed a bit pricey. Yes, he was guaranteeing quality. But exploring on our own we found shops which displayed comparable reputation and goods at less expensive pricing. The so called farewell dinner was an absolute disaster. The selection of the restaurant and food was so bad we could have skipped it. In fact, that's the kind of dinner you take your guests to when you want to say "farewell, please don't come back again." If it wasn't for the guide, we'd be bad mouthing that part of the trip all over social media."
1 Helpful Report
Posted 3 months ago
"It was an excellent tour with great travel companion. Yoku, the travel manager, was the best."
1 Helpful Report
Posted 5 months ago
"I have taken many SmarTours throughout the yrs., and find it a very pleasing way to see the world."
1 Helpful Report
Posted 10 months ago
"The Antartica trip from November 4th was fantastic. The knowledge and experience of the tour guides from Hurtigruten on the Midnatsol was very enlightening to understand the life of the animals , the need to protect the environment and the history of Antartica. The service staff on the ship was extremely friendly, helpful and accommodated any special requirements.The attention to safety procedures while exploring nature gave a great sense of peace. The tour of Buenos Aires was also very interesting. I highly recommend this trip for people with interest in the environment and nature."
1 Helpful Report
Posted 10 months ago
smarTours is rated 4.38 based on 959 reviews