smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.43

4.4 Rating 1,658 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,658 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 21st April 2024

714

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first trip with SmarTours, but fourth for my parents, whom I went with. I had a great time in Peru and felt like I got to see everything I wanted to with this tour. Our guide, Enrique, was excellent in showing us the sites, giving us the history, and explaining how it all shapes Peruvian culture today. There were some bumps on the road with train issues and flight cancellations, but Enrique and SmarTours took care of us and found alternate passage at no expense to us. In the case of the flight cancellation, the airport was shut down, so SmartTours arranged an alternate flight out of a different city, chartered a bus to get us there, and booked hotel rooms in that city. They even arranged a box dinner for the trip. Other than the sudden long bus ride, the itinerary was barely affected. I don't know what we would have done if we were on our own, so I'm grateful that Smartours took care of us. My main complaint, is that Lima and the Nazca extension had other people guiding us, and they were not as good as Enrique. Our Lima guide was fine, but I feel we were practically left on our own for Nazca. Transport was arranged, and things went smoothly, but it felt like we were just told be ready at a certain time and someone would pick us up. For most of the trip, our guide helped us with check-in and made sure there were no problems, but for the Nazca extension, we didn't have anyone. Nothing went wrong, but it was a contrast to the rest of the trip. However, otherwise the trip was great and I'll be considering Smartours for future trips.”