Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

smarTours Reviews

4.4 Rating 1,658 Reviews
86 %
of reviewers recommend smarTours
Company Reviews Product Reviews
1,785
 Metrics Info
4.4
Based on 1,658 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Read smarTours Reviews

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

Write Your review

Tell us how smarTours made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Geli
Unverified Reviewer
“It would have been a fabulous trip if we had a tour guide who wanted to be there and acted like he liked us/”
Helpful Report
Posted 5 months ago
Huo C
Unverified Reviewer
“We have been the customer of Smartours for many years with last trip was Amazing Thailand in April 2023. We enjoyed every trip we took with SmarTours especially the last trip of Amazing Thailand. The tour guides were so friendly and help to assist us to book a hotel to stay one more day when we found out that our flight was one day later than the final tour day.”
Helpful Report
Posted 7 months ago
Thank you for your wonderful review!
Posted 7 months ago
Laura
Unverified Reviewer
“I hate my tour to South Africa, big group with lots of handicapped people. I don’t have any problem but it really slow people who has no walking problems, they should have 2 groups one for people with problems walking and another one for people who can walk fast.”
Helpful Report
Posted 10 months ago
Hi Laura! Thank you for your feedback. We have a range of tours with everything from leisurely activity and pacing levels like our cruises, to more advanced where you can expect to be hiking and constantly on the move. You can see what each tour is categorized as in the "what to expect" section of each tour before booking. We do happily welcome individuals that are both able bodied and need some assistance provided they can manage on their own or with the help of their travel partner. We believe everyone should have access to amazing destinations! Thank you for traveling with us and we hope you have wonderful adventures ahead!
Posted 10 months ago
Cynthia R
Verified Buyer
“Nicholas Patti was an amazing guide. He is Argentinian and was incredibly helpful in Buenos Aires, as well as on the cruise. The tour was first-rate: ship, food, environment. A bit of a physical workout; whether walking a few kilometers up a 40% incline to see penguin rookery, snow-shoeing around an island to see seals, or even getting in and out of a kayak without help. This trip is not for people with mobility issues. Hurtigruten provides a waterproof jacket and rubber boots; they are a first-class operation. The scenery is amazing. Drake Passage is quite the force of Nature. Even as a seasoned traveler I was overwhelmed by the landscape and fauna. A MUST-DO trip.”
smarTours 5 star review on 18th January 2023
Helpful Report
Posted 1 year ago
Wow! What a superb review Cynthia. Thanks for sharing!
Posted 1 year ago
Peter K
Verified Buyer
“Once in a lifetime opportunity to visit and enjoy the African game reserves and the many other attractions. Very congenial group, great accommodations and guides. Very much recommended.”
Helpful Report
Posted 1 year ago
We are delighted to hear this. Thank you for joining us!
Posted 1 year ago
Jasmin N
Unverified Reviewer
“This was a great and amazing cruise tour especially all that you see with the days of the tour. Our hotel, Hotel Electra Palace in Athens was great and had amazing view of the Acropolis from the 8th floor restaurant. It was great. We truly had a great time especially having our tour director, Gina Agelopoulou, who was so amazing, attentive and very hospitable. She made our trip so amazing and so memorable. Thank you Gina. I would highly recommend this cruise tour to anyone. You will truly enjoy it. I would di it again. Thank you Smartours. Already booked our next tour to Turkey, can’t wait.”
Helpful Report
Posted 1 year ago
Jasmin N
Verified Buyer
“"This was a great and amazing cruise tour especially all that you see with the days of the tour. Our hotel, Hotel Electra Palace in Athens was great and had amazing view of the Acropolis from the 8th floor restaurant. It was great. We truly had a great time especially having our tour director, Gina Agelopoulou, who was so amazing, attentive and very hospitable. She made our trip so amazing and so memorable. Thank you Gina. I would highly recommend this cruise tour to anyone. You will truly enjoy it. I would do it again. Thank you Smartours.”
smarTours 5 star review on 28th December 2022
Helpful Report
Posted 1 year ago
Wow! Thank you for your wonderful review Jasmin! We look forward to having you travel with us again!
Posted 1 year ago
Wyvinia V
Verified Buyer
“It was a very good tour, frim the tour director Gina who was so organized, the hotel with good location and service, same with Cylestyal Crystal,service was very good and cabin is clean and neat. Shows are very good too. It was a very nice experience seeing some of the wonders of the world. I’ve been using Smartours whenever I have the opportunity to see places. One if my nieces started to use Smartours, just took the Iceland tour in November and will take the Croatia,Slovenia tour in May and Turkey tour in November 2023.”
Helpful Report
Posted 1 year ago
So happy to hear this! Thank you for joining us and we look forward to hosting you on your next trip!
Posted 1 year ago
Paula F
Verified Buyer
“I loved the Women-Only Iceland trip with SmarTours. The tour was well-paced, the hotels were excellent, and the Tour Guide was fantastic. The included meals were delicious and there was plenty of opportunity to get out on our own if we wanted to see the sights. I saw so many beautiful places, glaciers, mountains, waterfalls, beaches, lava fields, hot springs, but no Northern Lights! Oh well - I have a good excuse to return. Thank you SmarTours for a fantastic trip.”
Helpful Report
Posted 1 year ago
Thank you Paula! It was a pleasure to host you in Iceland!
Posted 1 year ago
Howard G
Verified Buyer
“eGYPT WAS A WONDROUS TOUR. tHE SIGHTS WERE UNBELIEVABLE .THE TOUR GUIDE WAS INCREDIBLE WITH HIS KNOWLEDGE ORGANIZATION AND CARE FOR AL OF US SMART TOURS HIT A HOME RUN WITH THIS TOUR. IT COULD HAVE BEEN MY BEST TRIP.HOWARD GROSS”
Helpful Report
Posted 1 year ago
Thank you so much Howard!
Posted 1 year ago
Linda
Unverified Reviewer
“smartours are the best. this is my third time taking the africa with Victoria falls tour the guides are great, the safaris are outstanding..I have a zillion pictures of so many animals. the accommodations are first class. I especially love the Victoria Falls Safari Lodge...you must experience the Boma show and dinner..what fun. you will not be disappointed. maybe I'll see you in may.?.”
Helpful Report
Posted 1 year ago
Norma C
Verified Buyer
“I loved our Treasures of Portugal tour. I found our guide, Romina Novio, exceptional! Our hotels all were wonderful except for one in Coimbra. All optional tours were good value. Our group was great.”
Helpful Report
Posted 1 year ago
Thank you for your feedback Norma!
Posted 1 year ago
John B
Verified Buyer
“From start to finish, the tour went smoothly, with good communication between the tour leader and the travelers, events occurred on time, meals were good and activities were exactly as described.”
Helpful Report
Posted 1 year ago
Thank you John!
Posted 1 year ago
Gypsy D
Verified Buyer
“The tour to Costa Rica was very well planned out and executed. Our guide, Vinicio was knowledgeable, humorous and kept everything running smoothly and our driver, Wilmer, got us places some smaller vehicles would have had trouble going. Vinicio shared information regarding the country which provided us greater insight to the people and customs that we experienced. We met some delightful individuals and made some new friends we will keep in touch with. We are looking forward to our next smarTour trip.”
Helpful Report
Posted 1 year ago
Thank you for your wonderful review! We are delighted to hear that Vinicio and Wilmer were exceptional!
Posted 1 year ago
Michael Z
Verified Buyer
“Amelia Custodio, Tour guide Trip to Portugal, Oct 3-13, 2022 We want to extend our deep appreciation for our marvelous tour guide, Amelia Custodio, who led our recent trip to Portugal on Oct 3-13, 2022. Our tour to Portugal exceeded our expectations, thanks to Amelia who made this trip an unforgettable experience. She demonstrated leadership skills. Within the short time of our arrival,  Amelia established the rules which created a positive atmosphere and made everyone of the the group feel very welcome. To every site which was mentioned in the Smartours daily excursion, Amelia provided a thorough historical and cultural background of the site which enriched our knowledge and experience. She also emphasized the importance of being on time and requested that all members of the tour be punctual. She was extremely sensitive to the needs of each individual. For example, if someone didn’t feel well,  she offered to help. If someone had special dietary needs, Amelia made arrangements with the restaurant to satisfy the traveler’s dietary needs. Although, the group was heterogeneous in terms of age and ability, Amelia made everyone feel comfortable and motivated.”
smarTours 5 star review on 24th October 2022 smarTours 5 star review on 24th October 2022 smarTours 5 star review on 24th October 2022 smarTours 5 star review on 24th October 2022 smarTours 5 star review on 24th October 2022
Helpful Report
Posted 1 year ago
Kathleen N
Verified Buyer
“Dependable, well-planned, PETER and VINCENT!”
Helpful Report
Posted 1 year ago
Thank you Kathleen!
Posted 1 year ago
Rosalind F
Verified Buyer
“Outstanding tour. Stunning country, incredible guide, and very well planned. We experienced so much in such a short time. Big cities, small towns and villages. I used Facebook daily for the first time while traveling because I had to share the the exquisite sites. A trip to be remembered.”
Helpful Report
Posted 1 year ago
We love to hear this Rosalind! Thank you so much for traveling with us!
Posted 1 year ago
Jo R
Verified Buyer
“Jewels of the Adriatic tour was splendid, tour director Mirna made each day delightful for us. First snd last hotels were the best but all had their charm snd I enjoyed each one. The local guides are well chosen and informative. I have enjoyed each of the several SmarTours I have taken and refer friends too.”
Helpful Report
Posted 1 year ago
We are delighted to hear that you had such a wonderful trip Jo! Thank you for traveling with smarTours!
Posted 1 year ago
Kathy F
Verified Reviewer
“"Turkey trip was excellent! We always felt very safe and were extremely impressed with everyday life in Turkey! It was enhanced by the professionalism of our tour guide. The historical sites were amazing and the city of Troy truly exists! Hot air ballooning was not to be missed! Cappadocia was my favorite with the cave tunnels that have existed since about 2000 BC. From swimming in the Mediterranean in Antalya to the bazaars in Istanbul, trip was amazing!"”
smarTours 5 star review on 26th September 2022 smarTours 5 star review on 26th September 2022 smarTours 5 star review on 26th September 2022 smarTours 5 star review on 26th September 2022 smarTours 5 star review on 26th September 2022
Helpful Report
Posted 1 year ago
We are absolutely delighted to hear this Kathy! Thank you for sharing your feedback from your time in Turkey!
Posted 1 year ago
Charles K
Verified Buyer
“The Canadian Rockies tour was exceptional. What made it a success was our leader Glen, driver Kris and most importantly the tourist of the group. The tour was exceptional. You got to enjoy the exceptional spots we visited. Glen was exceptional with the history of the Rockies and of other area in Canada. Would recommend this tour to everyone.”
smarTours 5 star review on 23rd September 2022 smarTours 5 star review on 23rd September 2022 smarTours 5 star review on 23rd September 2022
Helpful Report
Posted 1 year ago
Thank you for sharing your review and photos with us Charles! It was such a pleasure to host you on our Canadian Rockies Adventure!
Posted 1 year ago
smarTours is rated 4.4 based on 1,658 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request