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smarTours Reviews

4.4 Rating 1,658 Reviews
86 %
of reviewers recommend smarTours
Company Reviews Product Reviews
1,782
 Metrics Info
4.4
Based on 1,658 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 13th April 2024
Dana K
smarTours 5 star review on 13th April 2024
Dana K
smarTours 5 star review on 8th April 2024
Michael C
smarTours 5 star review on 7th April 2024
Margi G
smarTours 4 star review on 1st April 2024
Shontay
smarTours 5 star review on 16th March 2024
Krista M
smarTours 5 star review on 16th March 2024
Krista M
712
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“The tour guide makes all the difference. Mohammed made the difference.”
Helpful Report
Posted 2 years ago
Thank you so much! We're happy to hear Mohammed was a great tour guide!
Posted 1 year ago
Carol I
Verified Buyer
“Wonderful experience! The perfect trip to educate oneself on the culture and natural beauty of 6 countries.”
Helpful Report
Posted 2 years ago
Thank you for sharing Carol!
Posted 1 year ago
I.E.
Verified Reviewer
“Even though United Airline was late in arriving in South Africa, making us miss our connecting flight and leaving us at the airport, the staff took us to hotel and caught the next flight out! Everything was spectacular!”
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Helpful Report
Posted 2 years ago
We love to hear this! Thank you for traveling with us!
Posted 1 year ago
Laurie S
Unverified Reviewer
“This was our third SmarTours adventure. They tend to detail at every turn. Competitive pricing, great hotels and transportation. Very knowledgeable Tour guides. Can’t wait for our next adventure.”
Helpful Report
Posted 2 years ago
We can't wait to host you again!
Posted 1 year ago
Dylan M
Verified Reviewer
“Incredible tour of Egypt. Our guide was so kind and knowledgeable and really made the experience unforgettable. I proposed to my girlfriend on day two of the tour in front of the pyramids and our guide helped make it a really special moment complete with photographer.”
smarTours 5 star review on 1st April 2022
Helpful Report
Posted 2 years ago
Dylan! Thanks SO much for sharing this incredible moment with smarTours! We wish you all the best on your new adventure!
Posted 1 year ago
Vicky C
Verified Reviewer
“Oh, Egypt, I have fallen in love with you! I I booked my first international tour with Smartours and just returned from the most amazing trip! Our Tour Director, Andrew was outstanding. His warm friendly demeanor, knowledge and sense of humor made for a great time. The tours were amazing, all but one hotel was very nice and the 3 day Alexandria extension was a must see!”
smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022
Helpful Report
Posted 2 years ago
We love these photos Vicky! Thanks so much for sharing them with us!
Posted 1 year ago
Diana P
Unverified Reviewer
“From the start, having economy- plus airline seats, to 4&5 Star hotels, small group size, & delightful tour guide (not to mention the overall cost) My Smartours trip to Portugal met & exceeded all my expectations !”
smarTours 5 star review on 29th March 2022
Helpful Report
Posted 2 years ago
We love this photo Diana! Thanks for sharing!
Posted 1 year ago
Anonymous
Unverified Reviewer
“Great tour at a very reasonable price. I highly recommend using them.”
Helpful Report
Posted 2 years ago
Thank you for your review!
Posted 1 year ago
Bridget C
Verified Buyer
“An amazing trip. We went to see the northern Lights and bathe in the Blue Lagoon. Both were beyond our expectations. The landscape in winter was spectacular. The guide, driver, hotel, and tours were wonderful. Highly recommend this trip.”
Helpful Report
Posted 2 years ago
William S
Verified Reviewer
“We had the best tour guide ever on the Jordan trip. (Louie) Very patient and well informed. He knew a lot about a lot of things. Although the weather was rather cold and rainy for a good part of the time, the trip was well worth it. Highly recommend it. The hotel accommodations were very good. The Crowne Plaza at the Dead Sea was phenomenal.”
Helpful Report
Posted 2 years ago
B.Finer
Unverified Reviewer
“I loved my winter trip to Iceland, and was amazed by how much of the country we were able to see in such a short time! All of our accommodations were fantastic, and every meal was a gourmet treat (including our stop at the renowned Icelandic SS Pylsur hotdog shop). Gudny was a wonderful guide, and made special arrangements for us to hang out with the Icelandic horses and tour an organic, hydroponic greenhouse.”
Helpful Report
Posted 2 years ago
Donna H
Unverified Reviewer
“Smartours made traveling so easy! They took care of everything!!! Great price! Great service! Everyone involved was so good to us. Wonderful food! We loved it!!”
smarTours 5 star review on 18th March 2022
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Excellent service Great price. The tour was more than what was promised. Tour guide made sure we had everything we needed from locating lost items to recommending restaurants. She knew where every restroom in Iceland was. Very important when traveling with elderly.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“We had a fabulous trip. Our tour guide was sensitive to our needs & went out of his way to take care of us. The monuments were incredible. We especially loved the 3-night cruise on the Nile. We would highly recommend this tour!”
Helpful Report
Posted 2 years ago
Walter H
Verified Buyer
“affordable, interesting tours, very good guides”
Helpful Report
Posted 2 years ago
Katherine J
Verified Buyer
“The NorthernLights tour was excellent. From the Tour guide to the driver who on the second to the last day had to drive us through blizzard conditions. See NorthernLights on the trip was the icing on the cake.”
Helpful Report
Posted 2 years ago
Jenny
Unverified Reviewer
“Travel with knowledgable guide .”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Thoroughly enjoyed the February women’s tour of Iceland. One is always taking a chance traveling in winter but we were blessed with some beautiful days, some blustery days, which were balanced by a rich itinerary and one day change-of-plan due to road closures. We were well supported by our guide and bus driver though there was minimal luggage support on the one trip out of Reykjavik.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“One thing I would have liked is to have more of the detailed itinerary in advance. Having that less than a week before traveling made it hard to know what to pack or if we wanted to make reservations at specific times for the meals that were not included.”
Helpful Report
Posted 2 years ago
Edith B
Verified Buyer
“Peru was amazing and the food was excellant. Enjoyed seeing the historical sights of the country and meeting the people.”
Helpful Report
Posted 2 years ago
smarTours is rated 4.4 based on 1,658 reviews
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