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smarTours Reviews

4.4 Rating 1,658 Reviews
86 %
of reviewers recommend smarTours
Company Reviews Product Reviews
1,785
 Metrics Info
4.4
Based on 1,658 reviews
Customer Service
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Under An Hour
Customer Service
3.7 out of 5
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About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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Anonymous
Verified Reviewer
“Enchanting Peru is a trip of a lifetime. SmarTours didn’t disappoint. It was one of the best trips I’ve taken. SmarTours put together an outstanding itinerary and our guides were incredible. I highly recommend you do this trip.”
Helpful Report
Posted 2 years ago
Siobhan
Verified Reviewer
“Was able to see all the highlights and had great experiences!”
smarTours 5 star review on 5th February 2022 smarTours 5 star review on 5th February 2022 smarTours 5 star review on 5th February 2022
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Posted 2 years ago
Michael M
Unverified Reviewer
“Dubai and Abu Dhabi arranged by Smartours was an Excellent itinerary and really kept us enthused and busy every day! Mohammed was a fantastic guide and a book of knowledge. As always Smartours makes sure the safety of the guests is paramount. We were all PCR tested prior and during to assure everyone remained healthy and happy. The UAE is extremely cautious and very pro-active with covid. Masks are worn by everyone, everywhere and there are no exceptions. The hotels are top notch, tours are well planned and a photographer's dream. The Touring Coach is comfortable and your bags etc are always safe and secure. The one day we took to a cab to Ferrari World and spent the day riding the fastest roller coasters in the world ...WOW! Abu Dhabi and Dubai are truly amazing and modern with a metro that is so easy to navigate. World Expo was a once in a lifetime experience and well done! You will find this Trip has many " Largest, Best, First and Biggest's IN THE WORLD! " The cost of this trip is worth every penny! Emirates Airline also does a great job making sure your tripr over and back is memorable and comfortable. Do not hesitate on booking, you will have a great time !”
smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022
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Posted 2 years ago
Tessie R
Unverified Reviewer
“This trip I took to Dubai and Abu Dhabi arranged by Smartours was awesome. Granite it got canceled in 2020 due to the Covid. We thought it wasn’t gonna happen but it did and it was amazing. Our tour guide Mohammed Saleem.You have to request him. I’ve traveled many places but he’s the best tour guide ever. So knowledgeable ,so friendly ,so prompt and care about his clients. This trip with smart tours was well planned ,Covid safe everything lined up as it should have.The price was right, airfare to and from ,it included plenty of excursions, ground transportation ,beautiful hotels and good food . Beautiful Emirates, nice trip .”
smarTours 5 star review on 21st January 2022 smarTours 5 star review on 21st January 2022 smarTours 5 star review on 21st January 2022 smarTours 5 star review on 21st January 2022
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Posted 2 years ago
Hi Tessie! Oh my goodness we just LOVE these photos! Thanks so much for sharing. We hope to see you on another trip soon!
Posted 1 year ago
Ruth
Unverified Reviewer
“Great trips at affordable prices.”
smarTours 5 star review on 20th January 2022
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Posted 2 years ago
Joanne B
Verified Buyer
“The best part of this Iceland tour was our Guide Gudny. She was very helpful & encouraging. 5 stars for her, Icelandair & Marina Hotel staff.”
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Posted 2 years ago
Anonymous
Verified Reviewer
“Dagmar was an excellent Tour Director. She was very knowledgeable, compassionate and attentive. I can't say enough about her and how she made our trip a complete success. Machu Picchu was amazing. Touring the country of Peru and learning about the culture was inspiring. I would recommend this trip for anyone who is adventurous and wanting to learn more about the Incas and Andean civilizations. Before going, consider the travel time along with the fact that touring starts immediately upon arrival. Everyone was exhausted the first day. I would have preferred to make my own flight arrangements allowing time to sleep and freshen up before starting the tour itinerary.”
smarTours 5 star review on 21st November 2021
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Posted 2 years ago
W R
Unverified Reviewer
“Have traveled several times with SmarTours and been pleased with accommodations and sightseeing program. I believe they deliver the best bang for the buck”
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Posted 2 years ago
John C
Unverified Reviewer
“We were very disappointed when our trip to Spain was canceled last year. SmarTours came thru and we did the trip this year. WE could not be happier with our “Best Tour of Spain” . It exceeded all of our expectations. We will be back”
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Posted 2 years ago
Bruce H
Unverified Reviewer
“Fantastic trip! We went after cruise season, so we got to stay in hotels on Mykonos, Santorini, and Crete. Those islands are spectacular, glad we got the extra time there. Our guides Gina and Nikki were amazing. The knowledge, the fun, and they truly took care of us. I cannot speak highly enough about this tour. This was our first trip with Smartours, but not our last!”
smarTours 5 star review on 28th October 2021
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Posted 2 years ago
Eileen F
Verified Buyer
“The Unforgettable France tour was wonderful. Our tour director Patrick Fargier was really great, he went out of his way to make sure everyone’s needs were taken care of and we were all safe and comfortable.”
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Posted 2 years ago
Sharon A
Verified Buyer
“I have just returned from a most wonderful journey with Smartours to France. It was possibly one of the most outstanding tours I have ever been on. I felt so coddled by our tour director, Patrick Fargier. His skills and flexibility to manage not only transportation, food venues and local guides was amazing. This was my 12th tour with Smartours, and it keeps getting better and better. I am looking forward to my next Smartour.”
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Posted 2 years ago
Susan
Unverified Reviewer
“Mirna Bosnik was a wonderful guide. Informative, professional and charming. And what beautiful countries, Croatia, Slovenia and MonteNegro. Truly jewels of the Adriatic.”
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Posted 2 years ago
Edith G
Verified Reviewer
“Vinny our tour director was wonderful! Very knowledgeable warm and friendly. Our tour to Costa Rica wouldn’t have been as enjoyable if it wasn’t for him.”
smarTours 5 star review on 24th October 2021
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Posted 2 years ago
Vicki R
Unverified Reviewer
“I have just returned (10/17/21) from this tour. Our guide and Egyptologist Dena, was the best and an expert which made the trip extra special !!! Everything flowed seamlessly, and if there were any hiccups along the way, they went unnoticed. We did appear to have a few changes from the original itinerary, but it was due to an Egypt Airlines change, not Smartours. The hotels, cruise, transportation and all meals were top notch. Our group size, was perfect at 14, and made it easier to get in and out of places than traveling with a larger group. I never felt unsafe. We traveled with armed security everywhere in Cairo and police also appear to be everywhere. Everyone is super friendly! Some vendors can be pushy, but a simple "no thank you" or "la shokran" will usually do the trick in most cases. I wished we had more time to spend at Khan Al-Khalili Market - an hour is not enough and you barely scratch the surface. I am sure there are many who may say it's too much time, but there are plenty of cafe's to sit and people watch if you are not a shopper. . Of course when you travel with a group of 14, everyone has their own idiosyncrasies, likes and dislikes and there were different comments from different people, but this girl LOVED the trip and nothing happened to the point of complaining about it. Besides, my days were filled with amazement and awe, Verklempt at the immensity of the history we were surrounded with everyday to complain about anything but the heat (and there isn't anything anyone can do about that)! I am still in AWE! I will travel with Smartours again, as was the opinion of everyone else on the tour who wasn't already on their 8th or 10th trip!! I met some AMAZING friends who I will travel with again. Thank you Smartours for giving me everything I hoped and dreamed of!!”
smarTours 5 star review on 23rd October 2021
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Posted 2 years ago
Ute A
Verified Reviewer
“SmartTours was my first solo international experience. The Splendors of Egypt tour was incredible. The local arrangements were made with efficient and attention to detail. Deena, the Egyptologist was incredibly knowledgable and able to focus our attention on the most important aspects of what we were to see/experience. I could not have been happier with my experience. I made some new friends and look forward to another SmarTours to another exciting location.”
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Posted 2 years ago
Wilma W
Unverified Reviewer
“The Iceland tour takes you to the land if ice and fire with breathtaking vistas, one-of-a-kind experiences, knowledgeable, fun guides, and very nice amenities. The food was delicious and the seafood was so fresh and well prepared. The price was excellent for the quality tour we received.”
smarTours 5 star review on 22nd October 2021
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Posted 2 years ago
AC
Verified Reviewer
“My daughter and I had a wonderful time in Costa Rica! The tour guide Vinny was knowledgeable, accommodating and we all had an awesome time! He always took the time to be sure everyone’s needs were met and went out of his way to be sure everyone was taken care of and was having a good time. This was a wonderful trip we will never forget! Thank you!”
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Posted 2 years ago
David H
Verified Buyer
“We thoroughly enjoyed our trip to Greece. Everything was well planned despite the change from a cruise ship to ferries to visit the Greek Islands. We saw so many famous sites, stayed in luxurious hotels, had great meals, and were well taken care of. Our tour guides were helpful and informative about all the history and myths associated with the sites. I particularly want to commend Stratos Psarakis who was our guide on mainland Greece. In addition to being a great guide he helped us through a temporary crisis when my wife needed to go to a hospital. His calm handling and extra care will be remembered for a long time.”
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Posted 2 years ago
Edith G
Unverified Reviewer
“Costa Rica is an excellent place to visit specially if you have a wonderful tour director like Vinicio that took care of us like family. The price for the tour was good although someone still sent us airplane tickets when we wanted land only. Hopefully we can get a refund”
smarTours 5 star review on 22nd October 2021
Helpful Report
Posted 2 years ago
smarTours is rated 4.4 based on 1,658 reviews
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