smarTours Reviews

4.4 Rating 1,658 Reviews
86 %
of reviewers recommend smarTours
4.4
Based on 1,658 reviews
Customer Service
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Customer Service
3.7 out of 5
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About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 18th January 2023
Cynthia R
smarTours 4 star review on 2nd January 2023
Rekha S
smarTours 5 star review on 28th December 2022
Jasmin N
smarTours 4 star review on 3rd December 2022
Jake M
smarTours 5 star review on 24th October 2022
Michael Z
smarTours 5 star review on 24th October 2022
Michael Z
smarTours 5 star review on 24th October 2022
Michael Z
355
Anonymous
Anonymous  // 01/01/2019
Enjoyed the tour and our guide Mina was excellent. However, poor planning on our arrival- a full day of a walking tour after a 7 hour and 1 hour plane rides- with no sleep was not smart.
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Posted 4 years ago
Everything was fine but the last hotel we stayed at in Rabat was not very good. The final dinner set up was not very good either. Our tour group should have been at one large table NOT five or six.
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Posted 4 years ago
The trip was great. The guides were knowledgeable, thoughtful and very personable. We enjoyed our trip immensely. I was disappointed in the food on the ship, specifically breakfast and lunch. Also we arrived at Mykonos near dark and felt rushed, with little time to actually see anything. This was my 4th Smartours trip. I hope to take many more.
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Posted 4 years ago
I have traveled with smartours 7 times. How ever in this trip to spectacular Greece , this trip was 4 day for islands and we never stayed more than 3 hours in any of them and nobody was happy about it.
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Posted 4 years ago
It was a wonderful experience and the guides in every city were very committed to their clients.They were also very knowledgeable of the history and up to date on the current events.The excursions were great but the optional tours were not what I expected.Our main tour guide Fernando was absolutely the best.He went out of his way to ensure we had everything we needed and was so pleasant.
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Posted 4 years ago
SmarTours really chose the right guides for our trip to Cuba. From the U.S. representative to the local guide we had an excellent trip with just the right amount of activities. I have used SmarTours in the past and have always enjoyed the destinations and points of interest.
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Posted 4 years ago
Tour was well organized and informative. Tour guide did an excellent job. However, too costly tipping, over $400. Told to go to ATM machine for more money.
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Posted 4 years ago
The tour was excelent, but the visa for Rusia was very complícated in mexico.
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Posted 4 years ago
The driver and guide needs a microphone as I never could hear him. Neither could the people in the 3rd and 4th row. Too much time spent driving from one park to another. up to 5 hrs. The balloon ride was too crowded.
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Posted 4 years ago
Good pace to see so much but there is a lot of walking....many on the tour we were in could not keep up the pace and amount of walking in a day. The local guides were all very good especially the guide on the Amalfi Coast (sorry I forgot her name). Massimo,our overall guide at times was very informative but he lacked enthusiasm for his position. It would have been nice if he made an effort to remember our names, a minor touch but important. Glad we got to see Venice before the high tides have put it under water! Overall an excellent tour of Italy’s beauty, historical treasures and of course wonderful food and fine hotels.
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Posted 4 years ago
We enjoyed the trip because of our tour guide Sigrun Eiriksdottir , she took individual care for everybody in the group .
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Posted 4 years ago
Everything was well taken care of and professionally organized - will use SmarTours again.
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Posted 4 years ago
Guide in Bucharest was I’ll prepared. Had trouble tracking her down when we arrived at hotel on our own. She left no info about when and where to meet next day
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Posted 4 years ago
Tour guide was outstanding! Hotels were outstanding! Food was not very good on dinners provided but breakfasts were very good. Hours for accessing tours were not acceptable--1:00 a.m. wake-up call for one tour, bags out at 4:30 a.m. a few times. Everyone was tired; around 60% of the people were sick.
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Posted 4 years ago
I have traveled with Smartours before and was unhappy with a few things this time. First of all there was no help with the flights when we required advanced seating due to disability. Neither Smartours nor British Air would help us. Even though we are a group, we should be able to get assigned seats beforehand even if we have to pay extra. We were unable to do any of that. Also our guide who was informative and very nice, was not like most guides. He did not stay around to see if we got to our rooms okay upon check in and was therefore not there if we had a problem. He also walked very quickly without checking if he had lost anyone behind him and he disappeared often when we had a local guide. This was very unusual and not what I am accustomed to. The hotels were ok although especially in Dubrovnik, not a all centrally located. The first or second hotel had horrible toilet paper and no AC and not a great breakfast. We thoroughly enjoyed our tour however because the countries of Croatia/ Slovenia waere beautiful and the people on the tour were great so despite some inconveniences, we still had a wonderful time. Plus we lucked out with the weather. I do think after the park with the waterfalls and lakes, we should have been picked up and taken back to our hotel as walking 200 steps up after a full afternoon of walking was very difficult for many people.
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Posted 4 years ago
The tour guide was excellent!
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Posted 4 years ago
There is only one reason that I can't give five stars to our SmarTours tour. It seemed a bit odd that an experienced tour company could fail to mention and consider that this tour took place during one of two "Golden Weeks" in China wherein about 70 to 80 million Chinese tour all of the big tourist places, causing crowds about two to three times normal. Alas, we never got to see Tienanmen Square because our bus couldn't get to the place; and we spent a good portion of our visit to the Terra Cotta Warriors squashed flat against the walls by the massive crowds. Everything else about our tour was first rate from our tour guide Ma; to how he and our bus drivers found ways to make everything fun and interesting; to the good nearly all Chinese food; to great free bottled water; to our hotels; our great fellow tourists; and all our tours. Pack light; and have a good time if you go to China with SmarTours. Just don't go the first week of October!
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Posted 4 years ago
Everything went according to plan.
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Posted 4 years ago
Our guide in Morocco was excellent. The hotels were OK but could have been better.
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Posted 4 years ago
Good tour guides and beautiful places.
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Posted 4 years ago
smarTours is rated 4.4 based on 1,658 reviews