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SMARTY Reviews

1.7 Rating 170 Reviews
15 %
of reviewers recommend SMARTY
1.7
Based on 170 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
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SMARTY 1 star review on 12th September 2025
Came Across WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Help Fight Fraud Case
SMARTY 1 star review on 20th February 2024
Liam A
SMARTY 1 star review on 16th January 2024
Anonymous
SMARTY 1 star review on 17th June 2023
Jermaineopree
SMARTY 1 star review on 31st May 2023
April
SMARTY 1 star review on 18th May 2023
Anonymous
SMARTY 1 star review on 11th October 2022
Finlay Blyth
3
Anonymous
Anonymous  // 01/01/2019
DOGSHIT COVERAGE DO NOT SIGN UP
Helpful Report
Posted 1 year ago
Poor service , only used it 1 week a month for my iPad while away from home . Paused my account then when I asked for a refund told me I'd used some data even though my iPad had been off since it was paused . There's a reason there cheap . I suppose you get what you pay for ... or not from smarty
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Posted 1 year ago
I contacted Smarty to se if my data only sim in my motorhome router would work in Europe. No problem they said, but you would need to buy an EU Roaming data from them for £7.00. This lasts for 3-days. After buying 4 of these £7.00 EU roaming datas, I had no internet signal for 20-days, and so could not get any internet and couldn't work. I contacted Smarty on more than 10 occasions informing of my problem, only to have a BOT keep asking for my personal details and telling me to turn off my Aeroplane tab. I kept replying that i don't have a phone, I have a router with a Smarty Sim. No-one contacted me, apart from these BOTS, so it was a hugely frustrating time for me and I have since cancelled my contract and will try to go with a provider that can at least answer a phone call to help with difficult situations. Terrible, terrible service; great if it works, but not when it doesn't. Bye Smarty
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Posted 1 year ago
Connection is not performing at all, I have left on my add-on 2 GB and it's just sit there and do nothing, what a waste of the people time
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Posted 1 year ago
Awful awful awful, switched from 02 to these. They sent me the wrong SIM card to switch too, after me contacting them they confirmed this - problem is I am going on holiday tomorrow so am unable to wait for another one. They said there was 2 SIM cards sent to me, my one and another bonus one and they said I put the bonus one in. No phone number to get hold of and you get put on a stupid chat online. Pay peanuts get a bad service I guess…..now without a phone until a few more days because of these which is so frustrating!!!! Useless
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Posted 1 year ago
Unreliable and incompetent. Difficult to speak to a customer service agent.
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Posted 1 year ago
Made the mistake of not reading reviews before moving my SIM deal from EE to Smarty for what seemed like a good deal. There was no mention in the transfer process that it would take 5 days for my old number to move from EE to Smarty. This new information came to light yesterday when I activated my new SIM. Lesson learned, a good deal is not always what it seems.
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Posted 1 year ago
Terrible customer service. No coordination of information, no follow up, no reference number given. You literally spend days or weeks repeating yourself like a parrot and they close the chat without resolution. No phone contact number to reach them
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Posted 1 year ago
Total rip off. Bought unlimited data but turns out only 12GB. Customer Services totally unhelpful. They want me to pay another £42!!!
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Posted 1 year ago
Well deserved low rating on here. I was charged for the whole month and refused a refund after switching to another operator. They can clearly see that I switched it on and then off a second later. Instead of checking the duration of usage they look at the amount of data usage which automatically happens on any smart phone.
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Posted 1 year ago
The connection has been terrrible, HORRIBLE, for the last weeks; asking for solutions as getting trouble at work, not even able to answer emails or finding the locations for my meetings as no signal coverage at all. Do not EVER think about starting with this company.
Helpful Report
Posted 1 year ago
**Do not sign up with SMARTY.** I opened a main account and three sub-accounts for my kids (10% discount). The service was not good, poor signal etc so I closed the account after three months. I was told by their customer service this meant no more charges. WRONG. They continued to bill and when I contacted them, they refused to "validate" the account so they could look into why they were still billing, because the main account was closed. Their validation process is ridiculous. They could see that the three SIMS were not being used. But they carried on billing. This went on for multiple months and finally I got them blocked by my credit card company. This is a predatory business practice and I strongly recommend no-one sign up with this awful company.
Helpful Report
Posted 1 year ago
SIM arrived a week late, SIM won't activate, non existent customer service. 9 days after ordering my SIM I still don't have a functioning SIM card. -Despite offering next day delivery for sim cards ordered before 4, my sim card ordered at 3PM on a Monday the 8th April didn't arrive and I was made to wait 5 days until I was allowed to request a new SIM card. -I received the SIM card in a week, well after the promised next day delivery. -This sim will not activate and the team don't have the technical experience to assist me any further. -A staff member ignored me for days on end when trying to get assistance, so I couldn't open up a new chat with another member of staff to get help. My messages showed as "seen" and they were ignored. This left me totally stuck without a functioning phone. I can't make or receive calls or texts and I have no data. They ignored me on Sunday and Monday and finally replied late on Tuesday afternoon when I was busy and for obvious reasons without data to reply. -Finally, after about 5 requests over separate days, the staff member closed the conversation and I can now get help today from someone else, but even the manager Sanidhya cannot help me at all. She insists I must have received two sim cards and the other one works, but I was only sent one (I checked and double checked the envelope) which is not my fault, and that begs the following questions: why doesn't the spare sim card work; why don't the staff have the technical capabilities to set up the number and sim they provided to me like all other phone operators do? The cherry on top is that after almost ten days of waiting on a functioning sim card with SMARTY to no avail, all that the manager can offer me is to wait 3-5 working days on a THIRD sim card. Truly abysmal service. Avoid this company, saving a few quid truly isn't worth the hassle. You'll see through review percentages that about 1 in 7 people have a disastrous experience with SMARTY. There is nothing smart about it, as that word is not synonymous with non-functional.
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Posted 1 year ago
Remember the old days when we had dial up Internet and it took forever? WELL SMARTY are worse! Constantly no connection, not smart at all!
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Posted 1 year ago
Have 3 sims and the signal is shockingly bad and getting even worse, if that's possible, yet it says excellent service in the area but on all 3 handsets the signal is shocking all over the country. Websites take literally 2 minutes or more to load, or just don't load. Considering I moved from the three network and smarty is operating on the three network it's extremely clear that all data plans are severely restricted! I'd choose any other alternative network over smarty. Please keep away and don't even try them.
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Posted 1 year ago
I tried to activate a sim that I bought in a shop but their website has a bug and they sent me a sim in the post. Neither of the sims works and they have been chatting online with me for days and now they are going to need another 4 days to work out the problem. I told them to just cancel it and refund me but they won't because they need to fix their problem first as if that is my problem.
Helpful Report
Posted 1 year ago
Avoid SMARTY - Abysmal Customer Service, Hidden Fees, and Delayed Refunds My experience with SMARTY has been nothing short of a nightmare. Attempting to acquire a second SIM card for my existing plan turned into a frustrating ordeal due to their abysmal customer service and hidden fees. Firstly, SMARTY lacks a customer service contact number, leaving customers with no option but to use their Live Chat feature, which proved to be more of a hindrance than a help. After engaging with three different representatives via Live Chat, my issue remained unresolved. The first representative lured me in with a plan advertised at £15 a month with unlimited features. However, upon proceeding to payment, the price suddenly inflated to £20. Despite this obvious bait-and-switch tactic, the representative encouraged me to make the payment, promising a refund of the extra £5. Not only did SMARTY happily accept my £20 payment, but they also informed me that the promised refund could only be processed once I received and activated the SIM card. To add insult to injury, they stated that the refund process would take an additional 5-7 days. This lack of transparency and delay in refunding customers' money is completely unacceptable. Frustrated by SMARTY's incompetence, I had no choice but to escalate the matter with my bank and initiate a chargeback. In conclusion, I urge anyone considering SMARTY to steer clear unless they enjoy dealing with hidden fees, misleading advertising, delayed refunds, and atrocious customer service. Save yourself the headache and choose a provider that values honesty and customer satisfaction.
SMARTY 1 star review on 20th February 2024
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Posted 1 year ago
I paid a bargain price of £15 on offer with smarty mobile offering unlimited data and calls. But the internet speed is so bad, I feel ripped off. Now I have to endure this for a month. I immediately opted out of auto renewal. The internet is so bad, no matter where I place the phone, I can barely even get one youtube video to play. I'm not in a city, but I'm not out in the sticks either. I'm living in a student heavy area just North of a capital city. I just don't know why anyone would want to use this kind of mobile coverage.
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Posted 1 year ago
Utterly dreadful service. Encountered issues transferring 5 family members to a Smarty plan. Every time we seem to leave the UK, roaming falls over. I shall be cancelling 5 contracts when I return home. You get what you pay for. Ps customer service is non existent…it’s via a bot that says it will get back to you within an hour. Totally impractical for the average person.
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Posted 1 year ago
You would think that a NEW CUSTOMER on a rolling 30 Day Contract would be treated as an Asset ? .........my first evening online and I try a few Broadband Speed Tests - I get good 4G coverage in my area G67 according to THREE's Coverage Map. Test one using "WHICH BROADBAND SPEED TEST " Download = 7MBPS Upload =13 MBPS Test two using "THINK BROADBAND SPEED TEST" Download = 1.79 MBPS Upload = 18.37 MBPS Tested at 23.00 Hrs 23 Jan 2024 Waited ten minutes and repeated the Tests WHICH Download = 8 MBPS Upload = 9 MBPS THINK BROADBAND TEST Download = 2.63 MBPS Upload = 12.88 MBPS Then tried OOKLA Speedtest on my Tablet, At 23.30 Hours Download = 3.29 MBPS Upload = 17.8 MBPS These Speeds are barely 3G broadband speeds ! My contract Summary states my estimated Speeds are, 3G / 18 MBPS Download 4G / 70 MBPS Download 3G / 2.6 MBPS Upload 4G / 22 MBPS Download All Speedtests courtesy of WILDCARD NETWORKS NEWCASTLE upon TYNE on 23 January 2024 PATHETIC doesn't quite cut it !
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Posted 1 year ago
SMARTY is rated 1.7 based on 170 reviews