SM Direct Reviews

1.7 Rating 117 Reviews
17 %
of reviewers recommend SM Direct
1.7
Based on 117 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 39%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone
Returns & Refunds
Refunds Process
Difficult
Get Answers to Your Questions
Ask a question and get answers from people who are customers of SM Direct.
How does SM Direct deliver?
(3 months ago)
SM Direct delivers items by Postal Service and Courier.
(3 months ago)
D

Delivery - Average

50.00%
Industry Average
made an order online via their web on 14th May 2023, with delivery in 2-3 days.
- Annie
I ordered 5 x 25l bags of Miracle-Gro peat free lawn dressing on 4th April. The delivery charge meant it was supposed to arrive in 1-2 working days. I still have not received my order or any confirmation that it has been dispatched. They’ve taken the money but have not replied to emails or phone messages! Appalling customer service!!
- Lee
There was no problem with delivery but trying to get a response to return fauly goods is a nightmare.
- Jan