“I ordered a birthday card for a special birthday using photos I uploaded. The card arrived on time but was very poor quality - the paper used was substandard and TBH I could have printed better on my home printer. The front photo had a white line at the top where the photo had not been aligned properly. Another photo was warped making it look as though the image had superimposed over itself. The pink background colour I chose had not taken in places - so all around the edges of the card were white marks and there was a large area on the back of the card which was smudged white. I ordered an envelope to fit the card which was cheap quality (could have bought one from the post office for half the price). Used their chat facility to log a complaint - it took 3 attempts with 3 different advisors to get the issue addressed. They first of all asked if they could send another card - I explained it was too late as the birthday was the following day; they then offered me credits to use - I explained that wouldn’t be helpful as I would not be using Snapfish again. In the end they agreed a refund on the card which will take 5 working days - I will wait to see if it turns up. Finally, I ordered a fridge magnet in the same order at the same time but it hasn’t yet arrived. Will wait to see what the quality of that is like. Would not recommend.”
“Very disappointed. Very poor quality. I ordered a Collage Canvas Print. I paid a lots of money and expected my pictures to be a lot better. This is a warning to anybody that orders from them. Do not be fooled by claims of a 70% or 60% discount. Do not fall for it. I tried to call them asking for refund but no phone number or even an email.”
“I bought big order on Snapfish was over charged over 38.00 I have yet to receive my refund. Also I cancelled an order because I messed up on it. I yet to receive my refund of over 67.00.
There is no telephone number the number they have is out of order. Until I get my refunds I will give bad reviews.”
“DO NOT order from Snapfish! I ordered a photo print and frame from Snapfish and was delivered a pixilated, blurry photo printed on cheap paper. It came with a cheap barely together frame.
The only was to contact customer service is through a chat where they give you generic responses and tell you they can only give you credits for your product. Nothing was resolved and I was told “they would look into it”.
I ended up throwing away what was supposed to be a Mother’s Day gift because it would’ve been too embarrassing to gift this product.”
“Terrible customer service. Took all day to finally get a text chat. I sent photos of a bad book binding job, pages were not straight, just a sloppy job and they were loose. They said the book was fine, so they didn’t care but they got the money!! So disappointed. No more business from me. Do not buy books from them. They don’t care.”
“I had ordered my parents' 50th Anniversary photo book for my family for the past Christmas and it had a printing error where my dad was repeated in the picture while my mom was cut off. Made a complaint and they said they would reprint the books. The books came with the exact printing error and now I have 8 books with the same issue. I made another complaint and asked for a refund because I no longer wanted to deal with them but never heard back from them in so many months.
Also, the overall quality of the prints are also not great even though I had ordered glossy.
I will not deal or recommend Snapfish to anyone especially for their customer service.”
