“If I could score a 0 I would!! Horrible experience and will never shop here again. I purchased a blanket that we never received. You can’t talk to a live person, everything is done through chat which gets disconnected and long wait times. Emails/Supervisors don’t get back to you. Tracking number given was incorrect. One month later still no explanation or delivery. Worst customer service experience ever!”
“If I could give 0 stars I would. I have been using Snapfish for over 10 years with no issues. However, this time around I had to pay $20 import fees for a $36 order. None of this was mentioned at check out. I paid as I needed my project for Christmas. The only way to contact Snapfish is through their Chat line. I got basically the same response from each person without any resolution. Finally, I insisted on escalating my issue. First supervisor admitted in writing that the wrong invoice had been sent to UPS and they would work on rectifying the issue. 3 weeks later- nothing so I sent 2 emails to this person. No response at all. Back to the chat line- same run around and excuses. Finally escalated to another supervisor. This person’s email was a carbon copy of the first email sent by first supervisor except for at the end said they had no control over import fees. So the run around continues. It is mind boggling why a big company like Snapfish would not just refund customer for their error. It is shameful and beyond frustrating that you can’t talk to someone at Snapfish and have to start from scratch every time you start a chat. Needless to say, I will NEVER be using Snapfish again. Their customer service is beyond appalling!”
“I ordered calendars and a photo album for shipment to Canada. They filled out the paperwork wrong and I had to pay as much for the shipping as I did for the order. Customer service was useless and just apologized and said they couldn't help. Can't speak to an agent in person. All support out of India. Terrible experience!!! Never again.”
“Bad quality and bad customer service. I designed a mug. When checking out, I put quantity 2. Upon receipt, one was good the other printed poorly. I asked for a replacement. The rep tried to tell me the image size was the issue. I explained again one was good one was bad it is not the image quality. I also included pictures. They maintained it was image size on the second which makes no sense given I designed one mug and selected 2 for the quantity. They also would not issue a refund. DO NOT recommend. Horrible customer service. I would give zero stars if it was possible.”
“Horrible customer service! I ordered 3 photo books and received 2 books that didn't have my family photos. After hours on chat and lied to 3 times I cancelled my order.”
“DO NOT BOTHER! I decided to go with them to save some money. I ordered 3 books with extra pages (all the same books). I ordered them on 12/11 and with the $30 shipping, it said my order would arrive on 12/20.
It’s now 12/23 and customer service is a joke. There is NO ONE to call. You have to chat with them. When you ask to speak to someone above them, they say they will “email you and you can reply back” which takes forever.
They said they will reimburse me for the entire order and refuse to overnight the order because they can’t.
They keep telling me there are delays with production. I have chatted with 3 people on 3 different occasions.
I was told my items would arrive in 24-48 hours all of the sudden when I said I wanted my money back.
But they lie - another person just said nothing has shipped!!! So much for Christmas presents of our 1 year old for grandparents from out of town!
NOT worth saving the money!!! Oh they did reimburse my shipping (I told them to put it towards overnighting my books and they said they couldn’t).
Total joke and disappointment.”
“I have been a customer of Snapfish for 20+year. This year 2024, is the limit. I have never had so many issues. I still don't have my card/envelope order resolved after they have processed the order for the 4th time and a 3 week delay. Can't do this again.”
“There is no phone number to call, only chat feature. I chatted with 3 different reps on 3 different days starting 12/19 because my order placed on 12/8 was still not created. On the first day, when they were still guaranteeing Christmas delivery, I was guaranteed 12/23 delivery. Today is Sunday 12/22 and it’s still not been processed so I don’t see how it will be delivered tomorrow. I’ve received multiple orders I’ve placed even a week later than 12/8, so this is very frustrating all of the time I’ve put into making these gifts. The best part of giving these types of items is seeing the reaction when someone opens it. This is not a shipping problem!!”
“Ordered photos and time has been pushed out twice ,if I get when they say it will be Jan 6th and when I first ordered it said would receive by christmas”
“The card I approved is not what is being printed. The text that I added was cut off. Four people looked at the card before I hit review and purchase. The text was not cut off. I spent three hours on chat yesterday, and asked them not to mail the cards. I was told by the first representative--no problem, you can edit it, and we will credit you so you can get the revised cards out. He gave me credits for less than the original order, a smaller size, and nothing for mailing which I had paid the "mail for me" charge. Then the chat disconnected. I get on with someone else, and have to go through it again, and it was cut off. This happened a third time. And then the fourth rep told me too bad, so sad, the WRONG cards are being printed and mailed. Four different people. Four different outcomes. No clear resolution. $400 spent on cards that are wrong. This is the worst experience I have ever had.”
“If I could, I would give no stars. I spent hours perfecting the layout etc of 20 identical calendars for Christmas gifts. I got to the checkout and was going to be charged $144!!! I contacted Australia Post - postage should be $20. Snapfish, in their communications to me, clearly state that their postage prices are not just on product and weight, but reflect the overall price. True meaning: they inflate postage costs to offset the huge discounts they offer on outrageous original prices (no-one is gonna design a calendar for $44.95!!!) Avoid this thieving, unethical company at all costs!!!”
“The website advertises a sale price but changes the price back to full price in the cart. The shipping is ridiculously high and customer services only objective it to get all your email addresses (probably to sell them) while NEVER providing any help”
“Avoid at all costs. Take your money, give false delivery dates and use avoidance tactics when querying where goods are. No refunds or alternate delivery dates provided just delay tactics. A scam. Avoid”
“I ordered a birthday card for a special birthday using photos I uploaded. The card arrived on time but was very poor quality - the paper used was substandard and TBH I could have printed better on my home printer. The front photo had a white line at the top where the photo had not been aligned properly. Another photo was warped making it look as though the image had superimposed over itself. The pink background colour I chose had not taken in places - so all around the edges of the card were white marks and there was a large area on the back of the card which was smudged white. I ordered an envelope to fit the card which was cheap quality (could have bought one from the post office for half the price). Used their chat facility to log a complaint - it took 3 attempts with 3 different advisors to get the issue addressed. They first of all asked if they could send another card - I explained it was too late as the birthday was the following day; they then offered me credits to use - I explained that wouldn’t be helpful as I would not be using Snapfish again. In the end they agreed a refund on the card which will take 5 working days - I will wait to see if it turns up. Finally, I ordered a fridge magnet in the same order at the same time but it hasn’t yet arrived. Will wait to see what the quality of that is like. Would not recommend.”
“I ordered a birthday card for a special birthday using photos I uploaded. The card arrived on time but was very poor quality - the paper used was substandard and TBH I could have printed better on my home printer. The front photo had a white line at the top where the photo had not been aligned properly. Another photo was warped making it look as though the image had superimposed over itself. The pink background colour I chose had not taken in places - so all around the edges of the card were white marks and there was a large area on the back of the card which was smudged white. I ordered an envelope to fit the card which was cheap quality (could have bought one from the post office for half the price). Used their chat facility to log a complaint - it took 3 attempts with 3 different advisors to get the issue addressed. They first of all asked if they could send another card - I explained it was too late as the birthday was the following day; they then offered me credits to use - I explained that wouldn’t be helpful as I would not be using Snapfish again. In the end they agreed a refund on the card which will take 5 working days - I will wait to see if it turns up. Finally, I ordered a fridge magnet in the same order at the same time but it hasn’t yet arrived. Will wait to see what the quality of that is like. Would not recommend.”
“Very disappointed. Very poor quality. I ordered a Collage Canvas Print. I paid a lots of money and expected my pictures to be a lot better. This is a warning to anybody that orders from them. Do not be fooled by claims of a 70% or 60% discount. Do not fall for it. I tried to call them asking for refund but no phone number or even an email.”
“I bought big order on Snapfish was over charged over 38.00 I have yet to receive my refund. Also I cancelled an order because I messed up on it. I yet to receive my refund of over 67.00.
There is no telephone number the number they have is out of order. Until I get my refunds I will give bad reviews.”
“DO NOT order from Snapfish! I ordered a photo print and frame from Snapfish and was delivered a pixilated, blurry photo printed on cheap paper. It came with a cheap barely together frame.
The only was to contact customer service is through a chat where they give you generic responses and tell you they can only give you credits for your product. Nothing was resolved and I was told “they would look into it”.
I ended up throwing away what was supposed to be a Mother’s Day gift because it would’ve been too embarrassing to gift this product.”
“Terrible customer service. Took all day to finally get a text chat. I sent photos of a bad book binding job, pages were not straight, just a sloppy job and they were loose. They said the book was fine, so they didn’t care but they got the money!! So disappointed. No more business from me. Do not buy books from them. They don’t care.”
“I had ordered my parents' 50th Anniversary photo book for my family for the past Christmas and it had a printing error where my dad was repeated in the picture while my mom was cut off. Made a complaint and they said they would reprint the books. The books came with the exact printing error and now I have 8 books with the same issue. I made another complaint and asked for a refund because I no longer wanted to deal with them but never heard back from them in so many months.
Also, the overall quality of the prints are also not great even though I had ordered glossy.
I will not deal or recommend Snapfish to anyone especially for their customer service.”
