“The template on a photo album allowed me to place words too close to the edge. The words were cut off in the book. I had to re-order the books and they did not credit me for shipping. The books cost $5 more than the credit they issued, plus I had to pay $16 in shipping to correct their mistake. The book itself is very nice. I'm not happy with the service though.”
“We ordered holidays cards Dec 2nd. They were completed December 6th and we had to pay for UPS shipping (e.g. no free shipping like other sites). Recently we began saying it coming 14, no the 15th no the 16th. It turns out UPS will not be delivery but by local USPS which takes longed. Very disappointed in the shipping component of Snapfish.”
“I made some photobooks and was happy with the outcome. A lot of people have said they find snapfish photobooks poor quality, but I think they are nice. The magnets I got, however, are terrible. Very pixilated. I don't think I can give these as gifts, as planned. The photo tile is so-so. Basically, I might get photobooks again, but I wouldn't get any of the other products from snapfish.”
“When I was checking out I noticed I was ordering premium stock paper for the Christmas cards. I don’t know if I forgot to change it to standard, but I couldn’t change it at check out. I was upset, because this process is so hard for me and I was not going to do it over. I ended up having to pay for it, since it wouldn’t allow me to change it. Also, on the back I wrote Happy New Year and when I looked at it I could see the word year. When I received them I couldn’t even see it! I will use the cards, because I can’t go through all the hassle again.”
