“snappfish photo prints chat srvice only way you can contact are rude unhelpfull uninterested deliberatly cut customers off, i ordered prints, snappfish delivered via amazon delivery to WRONG ADDRESS WRONG ROAD , i never got my prints,amazon uninterested said call snappfish ,snappfish not interested said contact amazon ,sent me photo of delivery proof NOT MY DOOR my door blue this door dirty white , i have shopped alot with snappfish.co.uk but never again i deleted account ,none of them cared, warnimg do NOT SHOO SNAPPFISH.CO.UK”
“Ordered a memorial blanket for a friend. Charged me $70 more than advertised. Reached ot to customer service twice and told my complaint was escalated to management. It's been 2 weeks and no one has reached out. Lesson learned. I would not recommend Snapfish. Very disappointed.”
“I placed my order on 11/6 and it’s now 11/26 and I am still asking where my order is. There is no one you can speak to over the phone it’s only a chat and they give you the run around. They ended up just canceling my order and won’t replace it. If I could give Snapfish 0 stars I would. I absolutely will NEVER order from them again. Go somewhere else ANYWHERE Elsewhere !!!”
“I’ve ordered many canvas covered pictures in the past and they have been beautiful. I just received 2 more I had done and am very unhappy with them. They weren’t on the sponge backing or tile backing. They were canvas stretched on a wood frame. With what I’ve paid over time, this is very disappointing. Cindy Strauser”
“I ordered a 5x7 photo and they totally screwed it up! I chatted with customer service and she said that if…they redid it, it would probably be done a wrong again. then said she would only give me a credit to have it done again. That made no sense since she said it would be done wrong again. I asked for a full refund but they refused to give me one. I can’t use this messed up 5x7. This was totally wrong on the companies part. They could have made this right but just chose not too! Shame on your company! I can’t add the photo because it has my grandchildren on it! They can’t even spell my last name right!”
“Do Not Use Snapfish!!
I would give them zero stars if I could because they have zero customer service and zero redress for their mistake. They incorrectly mounted the canvas print I ordered and there is absolutely no way to communicate with this company. I am disgusted and will never use them again.”
“I ordered 8x8 ,pictures of my paintings, they arrived wavy, i can't use them as prints, under the press for 1 month ,still wavy...I contacted them twice! no answer...and I just got my third order ,still wavy ...ugggg mega wavy ...why ?? why ? why?”
“I would not recommend placing an order with Snapfish because they offer you codes for discounts but then over charge you for shipping costs, I ordered a small photo on its own which was a postcard size so small which cost me $1.95 & I was charged $8.95 for postage, I also ordered in the same transaction a small photo in a frame & was charged another delivery fee of $12.95, They should have been sent together.. Be careful ordering with this company, I am not happy & will not be ordering with Snapfish ever again.”
“Ordered two 20x30 canvas wrapped prints. Absolutely terrible. Colors are off from my images but I didn't expect the best there. The biggest issue is construction. One has loose saggy canvas that looks horrible on the wall. Both have creases in the canvas. Will NEVER use Snapfish again. Complete waste of money. AVOID! AVOID! AVOID!”
“I ordered a book through snap fish and like to leave space to write dates and names of people or things in my photos. I previewed the book before I ordered it, and it showed that everything would print just fine but when I received the book a lot of the writing of the names and stuff had been chopped off”
“Paid $40 for shipping on 1/12/25 to receive by 1/17. Products had not shipped by 1/15 and contacted customer service, was told it would be delivered on time and they would put a note in the order. On 1/16 at 9pm I contacted customer service again because still had not shipped. I was told I would need to contact them again on day of delivery (1/17, the next day) to discuss options. I pointed out it was due to be delivered following day and it was 9pm at night and still had not shipped so there was no way it would arrive. I was told it did not matter so I would need to contact them a 3rd time. Very frustrating and would not have ordered or paid $40 in shipping had I known it would not arrive on time and I would not be able to get the money back for the expedited shipping without contacting several times and consuming a lot of my time. Extremely frustrating, still not sure if i will get the money back, amd, the person it’s being delivered to will be leaving town so the photos may get ruined.”
“THE QUALITY OF SNAPFISH ORNAMENTS AND PICTURES IS VERY BAD. AND TO DEAL WITH THEM, IS ONLY VIA ONLINE CHAT, VIA A ROBOT LIKE PERSON, SO IT TAKES 30 MIN OF CHATTING TO NOT GET ANYWHERE. USE SHUTTERFLY AND SAVE YOUR MONEY”
“If I could score a 0 I would!! Horrible experience and will never shop here again. I purchased a blanket that we never received. You can’t talk to a live person, everything is done through chat which gets disconnected and long wait times. Emails/Supervisors don’t get back to you. Tracking number given was incorrect. One month later still no explanation or delivery. Worst customer service experience ever!”
“If I could give 0 stars I would. I have been using Snapfish for over 10 years with no issues. However, this time around I had to pay $20 import fees for a $36 order. None of this was mentioned at check out. I paid as I needed my project for Christmas. The only way to contact Snapfish is through their Chat line. I got basically the same response from each person without any resolution. Finally, I insisted on escalating my issue. First supervisor admitted in writing that the wrong invoice had been sent to UPS and they would work on rectifying the issue. 3 weeks later- nothing so I sent 2 emails to this person. No response at all. Back to the chat line- same run around and excuses. Finally escalated to another supervisor. This person’s email was a carbon copy of the first email sent by first supervisor except for at the end said they had no control over import fees. So the run around continues. It is mind boggling why a big company like Snapfish would not just refund customer for their error. It is shameful and beyond frustrating that you can’t talk to someone at Snapfish and have to start from scratch every time you start a chat. Needless to say, I will NEVER be using Snapfish again. Their customer service is beyond appalling!”
“I ordered calendars and a photo album for shipment to Canada. They filled out the paperwork wrong and I had to pay as much for the shipping as I did for the order. Customer service was useless and just apologized and said they couldn't help. Can't speak to an agent in person. All support out of India. Terrible experience!!! Never again.”
“Bad quality and bad customer service. I designed a mug. When checking out, I put quantity 2. Upon receipt, one was good the other printed poorly. I asked for a replacement. The rep tried to tell me the image size was the issue. I explained again one was good one was bad it is not the image quality. I also included pictures. They maintained it was image size on the second which makes no sense given I designed one mug and selected 2 for the quantity. They also would not issue a refund. DO NOT recommend. Horrible customer service. I would give zero stars if it was possible.”
