“I ordered many calendars from Snapfish, most of them were acceptable but one. After many attempts to "CHAT" with someone, they sent another one. The second calendar mailed was damaged as well. I was told to communicate with the person who responded to my complaint via email. He said I would hear from him in 24 -48 hours. It is now 6 days without a resolution. Their customer service is terrible. Their product is okay when it is correct.”
“The shipping costs were exorbitant. I had a large order of holiday cards and also ordered a few 4x6 prints. Snapfish charged me a separate $7 shipping for those prints. I also ordered calendars and each one, they added more than $8 shipping, such that the amount for shipping was well over what actual usps shipping costs. I don’t like their tricky sales tactics. I don’t plan on buying products from snapfish again. I hope others can understand they are NOT getting a deal.”
“Should tell Canadians, there will be extra charges by ups, they don’t even give usps option not to have charges, added later. Don’t mind waiting, but don’t like $20 extra charge on $20 items. Probably why I have not used in a few years, I forgot. Many more options out there.”
“I purchased cards and metal ornaments. The cards were great, but the metal ornaments had scratches and misprints on them. I immediately contacted the company through their chat feature and was ensured new ornaments would be shipped out. It never happened and I was never refunded. There is no other way to reach this company. Buyer beware. It's a red flag when you don't see a rating directly on their site or Facebook page. Now I know why. I wasted my money and will never buy from this company again.”
“The photo quality is dull and it is super hard to get the card to fit into the envelope. I would think someone would test this before they were delivered. Holiday cards are pricey.”
