Hi Louise,
Thank you for your message. I see that the FedEx tracking shows the package was delivered and am sorry to hear that you did not receive it. I see that we've already opened a case with FedEx to help locate and recover the package and were in touch by email earlier today so that we can help resolve the issue. Please let us know if we can provide any additional assistance while we are awaiting an update from FedEx.
Regards,
Snapklik Support Team
“Thank you for the item received. However, when I have ordered this item in the past it has been sealed , not just over the lud but the content. Please consider this for future sales to prevent leakage.”
Hi Louise,
Thank you for your message. I see that the FedEx tracking shows the package was delivered and am sorry to hear that you did not receive it. I see that we reached out by email with an image of the delivery to see if that can help locate the package. If you have still not found the package, please reply to that message so that we can assist further.
Regards,
Snapklik Support Team
“Sorry had to rate you low because my parcel was delivered to wrong building of flats and I don't have it,asked in other block no one seen it,so not happy I bought something I don't have”
Hi Peter,
Thank you for your message. I'm sorry to hear about this issue. I see that to help locate and recover the package, we opened a case with FedEx on Friday, are awaiting their reply, and have been in touch to confirm the opened case and to provide an update this morning. Please let us know if we can provide any additional assistance while we are awaiting their reply.
Regards,
Snapklik Support Team
“The service was extremely efficient from the ease of placing order to arrival. I was informed every step of the way via email. The package arrived in excellent condition given the distance it had to travel. .. Every care was taken... In fact it arrived ahead of schedule. Thank you very much Snapklik team.. I'll be ordering more products shortly.. Kind regards Virginia (Tasmania, Australia)”
“my review is not positive. The boots were advertised as waterproof and were no where near even water repellant. The shipping costs make it prohibitive to return but so dissapointed its aweful.”
“So quick. Shipment updates were so precise and detailed. Very very satisfied. I received early, too. Definitely coming back to you if I have a chance again.”
“Because the parcel came from New York and I'm within the UK, I was a bit worried if I will actually get the authentic parcel. However, they were very transparent with the stages of my delivery and they used a reliable delivery service which is fedex so I received my item within a week of purchase which I think is great. So yes they are genuine and an authentic service”
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