“The item arrived but had the face art items missing which means it's just plain white. Delivery was quick, just very disappointed that the different design face plates were missing.”
“Disappointed with delivery of products, one of the boxes was quite damaged and soaked by the product leaking out. Can see a bit of the product has been lost/wasted.”
“Im quite shocked actually as you say this product is from Germany and yet i receive it and the box clearly said made in China. You buy from Germany you expect the product is made in Germany.”
Hi,
I'm sorry to hear about this delivery issue. To help with this, we contacted FedEx for more information about the delivery and reached out to you by email. Please reply at your earliest convenience so that we can assist further and help resolve the issue.
Regards,
Snapklik Support Team
“Product looks good except for the fact that it is missing the pivot pin (mtpivotpin/EDI-33127) and the handle pin (mthandlepin/EDI-33128). I will need those shipped to me for the product to be be viable, thank you.”
Hi Hai,
I see that your order was delivered on Wednesday and that it included three items but I'm not seeing that compression ice gloves were a part of the order. I've just reached out by email to help with this. Please reply at your earliest convenience so that we can help sort out the issue.
Regards,
Snapklik Support Team
“Well let me just say I have to read before I purchase things , 2 booms for 35$ then delivery and duty and taxes, Paid about $62 and change , never again . Feel like such a sucker , hope it’s good .”
“The items received were different flavours to what were ordered.
That aside product might habe been substituted for similar to what was ordered. Just disapointed in the lack of flavours i was sent. Cherry and strawberry , and normal were not flavours i ordered...”
“Good delivery time for an overseas (UK) address.
Packaging was very poor. Box was not strong enough for the contents and did not ship well.
Parts were hanging out of the box and courier had to apply additional wrapping tape to just deliver.
Waiting on customer support feedback”
Hi Robby,
I'm sorry to hear about this issue. I see that we've been in touch to help. Please reply at your earliest convenience if there is any damage to the item or if you would like to set up a return and we'll be happy to assist.
Regards,
Snapklik Support Team
Hi Hasan,
I'm sorry to hear about this issue. To help with this, we just reached out by email to help set up a return for a replacement or refund. Please reply at your earliest convenience so that we can provide a quick resolution.
Regards,
Snapklik Support Team
Hi,
I see that the item from your order is indeed a renewed item. The majority of the items that we carry are new, but when items are renewed, it will be noted in the product title. If this was overlooked and is an unwanted surprise, we'll be happy to help with setting up a return. We just reached out by email to see if we can help with that. Please reply at your earliest convenience if we can provide any assistance.
Regards,
Snapklik Support Team
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