Hi Ryan,
I'm sorry to hear about this delivery issue but am glad to see that you have been in touch with us to confirm you received the order and that we've helped to set up the return you requested. Please feel free to email us again if we can provide any additional assistance.
Regards,
Snapklik Support Team
“I went to Fedx post office because they told me my delivery was cancelled, it took +40 dollars for a taxi to get to their warehouse, although the delivery was included in the paid check for my order, I am very disappointed”
Hi Violetta,
I'm sorry to hear about this disappointment. I see on the FedEx tracking that the package was made available for pickup at the local FedEx station after an unsuccessful delivery attempt. For future reference, please note that if a delivery is missed, you can request another attempt by reaching out to us or to FedEx directly. I hope that this can help make for a better experience another time.
Regards,
Snapklik Support Team
Hi Carleen,
I'm sorry to hear about this issue. To help with this we've just opened a case with FedEx to request details about the delivery and sent you an email so that we can provide assistance. Please reply at your earliest convenience.
Regards,
Snapklik Support Team
Hi David,
I'm sorry to hear about this issue. I'm not seeing that we received an email from you about this issue. I just reached out by email so that we can help. Please reply at your earliest convenience so that we can help resolve the issue.
Regards,
Snapklik Support Team
“Package was opened and received only 11 there should have been 12
NOT IMPRESSED !!!! The product is exactly what l wanted but somewhere along the line someone helped themselves
FYI the fedex wrapper was sealed and the box it was put in was sealed it appears to have happened in your shipping”
Hi Don,
I'm sorry to hear about this issue. I see that we reached out by email and hope that we've been helpful to resolve the issue. Please feel free to message us back if we can provide any additional assistance.
Regards,
Snapklik Support Team
Hi,
I'm sorry to hear about this issue. I see that your order was delivered two days ago but we haven't received a notification about this delivery issue. Had you contacted us or FedEx? To help with this, we've just reached out by email. Please reply at your earliest convenience so that we can help!
Regards,
Snapklik Support Team
“Thanks for the fast shipment. Unfortunately, the color is no good. The color Ivory is supposed to be a pale one. The item you sent me is like a médium beige.”
Hi Lise,
I'm sorry to hear about this issue. We just sent an email to help resolve the issue. Please reply at your earliest convenience so we can provide a speedy resolution.
Regards,
Snapklik Support Team
“My experience it was horrible because someone stole my package and FedEx never sent me an email saying that my package was delivered. Everytime I went to snapklic and to my order it was saying my package was in transit.”
Hi,
I'm sorry to hear about this issue. I see that we've opened a case with FedEx and have been in touch by email to help resolve the issue. Please reply at your earliest convenience so that we can assist further.
Regards,
Snapklik Support Team
Hi Ricky,
I'm sorry to hear about this issue. I see that we reached out by email to help. Please reply at your earliest convenience so that we can provide a quick resolution.
Regards,
Snapklik Support Team
Hi Dominic,
I'm sorry to hear about this issue. To help with this, I've just reached out to Fedex to help locate the package and sent an email so that we can be in touch to help resolve the issue. Please reply at your earliest convenience if there is anything else we can assist with in the meantime.
Regards,
Snapklik Support Team
“I deliberately used my new address when ordering hjowever your system ignored that & used my old address from PayPal thus sending my order to the wriong address & I have no way of retrieving it.”
Hi,
I'm sorry to hear about this issue. I see that we've been in touch by email to help set up a return for a free replacement or refund. Please reply at your earliest convenience so that we can provide a quick resolution.
Regards,
Snapklik Support Team
Hi David,
I'm sorry to hear about this concern. I see that we've been in touch by email to help sort this out and that the deodorant you received is the new packaging for the same Right Guard Sport Fresh Scent deodorant from your order. To be sure, we've reached out to the manufacturer to confirm that the product has not changed and will continue to be in touch by email to help resolve the issue. Please feel free to reply by email for additional assistance.
Regards,
Snapklik Support Team
“Hi, I usually dont wright bad reviews but in this case I feel the driver deserves one.
He didnt deliver package to my house but left it on garbage bin whitch was ~ 50 ft. away
on the street. My neighbour noticed him and call me about it
If nobody notify me this package would end up in the garbage truck
Paul”
Hi Paul,
I'm sorry to hear about this issue with the FedEx delivery. We've passed along this feedback to FedEx so that they can be aware that this happened and take steps to maintain a high level of service. Please feel free to email us if we can provide any assistance with this order or anything else.
Regards,
Snapklik Support Team
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