“Received package with minimal packing material two this sheets of foam with a piece of ridged cardboard partially filling the box with two additional thin sheets of brown paper. All 6 graphite rods were received shattered and unusable. Very displeased with the minimum effort to try and protect such delicate materials.”
“I received the Powerbug and it looks great but the charging by Mcsafe is not working well. It charges for 2 seconds and then stop. Now I do not know how to return it as I am in Singapore and I had this shipped from the US. Such bad luck to get a defective product.”
Hi Woo Seng,
I'm sorry to hear about this issue. I see that you contacted us separately and we have already set up a return for the defective item. Please feel free to message us again if we can provide any additional assistance.
Regards,
Snapklik Support Team
“I am absolutely devastated! I am Mother of the Groom in 10 days time and I have been sent the wrong shoes!!!
I ordered Comfortview The Rider Slingback - 11WW midnight teal and received
Paula 9M in gold”
Hi Sheryl,
I'm sorry to hear about this issue. I see that we've been in touch by email to help resolve the issue with a free return for a refund or replacement. Please reply at your earliest convenience to let us know which you would prefer so that we can provide a quick resolution.
Regards,
Snapklik Support Team
Hi Grace,
I'm sorry to hear about this issue. I see that we've been in touch about this and set up a free replacement order to help resolve the issue. Please feel free to email us again if we can provide any additional assistance.
Regards,
Snapklik Support Team
Hi Lukas,
I'm sorry to hear about this issue. I see that we reached out by email to help with this but have not yet heard back from you. If you still have not received the package, please reply at your earliest convenience so that we can help.
Regards,
Snapklik Support Team
Hi Pavel,
I'm sorry to hear about this issue. I see that the FedEx tracking shows that your order was delivered yesterday. To help with this, we've reached out to FedEx and I've just sent an email so that we can be in touch to help resolve the issue. Please reply at your earliest convenience.
Regards,
Snapklik Support Team
Hi Russell,
I'm sorry to hear about this issue. I see that the FedEx tracking shows the message "Delivered to Address Other Than Recipient". To help with this, we've opened a case with FedEx to locate the package and reached out to you by email. Please let us know if we can provide any additional assistance while we are waiting for an update from FedEx.
Regards,
Snapklik Support Team
“A bitter disappointment as the wrong item was sent. I ordered a DROK USB Tester, USB-A 2.0 Digital Multimeter but was instead sent a DROK DC Buck Boost Converter which needs to be hard wired to the equipment it measures and has no USB sockets. It therefore cannot be immediately connected in-line and disconnected with a USB-A plug and cable as I require, just like the DROK USB tester I already have had for many years.”
Hi Louise,
Thank you for your message. I see that the FedEx tracking shows the package was delivered and am sorry to hear that you did not receive it. I see that we've already opened a case with FedEx to help locate and recover the package and were in touch by email earlier today so that we can help resolve the issue. Please let us know if we can provide any additional assistance while we are awaiting an update from FedEx.
Regards,
Snapklik Support Team
Hi Louise,
Thank you for your message. I see that the FedEx tracking shows the package was delivered and am sorry to hear that you did not receive it. I see that we reached out by email with an image of the delivery to see if that can help locate the package. If you have still not found the package, please reply to that message so that we can assist further.
Regards,
Snapklik Support Team
“Sorry had to rate you low because my parcel was delivered to wrong building of flats and I don't have it,asked in other block no one seen it,so not happy I bought something I don't have”
Hi Peter,
Thank you for your message. I'm sorry to hear about this issue. I see that to help locate and recover the package, we opened a case with FedEx on Friday, are awaiting their reply, and have been in touch to confirm the opened case and to provide an update this morning. Please let us know if we can provide any additional assistance while we are awaiting their reply.
Regards,
Snapklik Support Team
“my review is not positive. The boots were advertised as waterproof and were no where near even water repellant. The shipping costs make it prohibitive to return but so dissapointed its aweful.”
Hi,
I'm sorry to hear about this issue. I see that we've been in touch by email to help set up a return. Please message us if we can provide any additional assistance.
Regards,
Snapklik Support Team
“I have looked into the major ingredients of the product and have found them to be less than natural, in fact some are highly toxic so I have been trying to return the product but can't seem to be able to do this on your returns site. Please let me know how to do this”
Hi Fiona,
I'm sorry to hear that you're not pleased with the pet cleaning wipes from your order. To help with this, I've just reached out by email to set up a return. Please let us know if we can help with anything else.
Regards,
Snapklik Support Team
“My perfection package came with expired tag taken off. And the actual package is bad shape as if it’s been opened before. I’m not going to ingest it. This doesn’t seem right.”
Hi Sheila,
I'm sorry to hear about this concern. I just reached out by email to help with this. Please reply at your earliest convenience.
Regards,
Snapklik Support Team
Hi Ryan,
I'm sorry to hear about this delivery issue but am glad to see that you have been in touch with us to confirm you received the order and that we've helped to set up the return you requested. Please feel free to email us again if we can provide any additional assistance.
Regards,
Snapklik Support Team
“I went to Fedx post office because they told me my delivery was cancelled, it took +40 dollars for a taxi to get to their warehouse, although the delivery was included in the paid check for my order, I am very disappointed”
Hi Violetta,
I'm sorry to hear about this disappointment. I see on the FedEx tracking that the package was made available for pickup at the local FedEx station after an unsuccessful delivery attempt. For future reference, please note that if a delivery is missed, you can request another attempt by reaching out to us or to FedEx directly. I hope that this can help make for a better experience another time.
Regards,
Snapklik Support Team
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