“Wanted to share. Bought some supplements, a brand which I've consumed for quite some time now and decided to try Snapklik for the first time.
Product arrived. Immediately observed wordings and image print on the labels are blurry and badly printed, including some discolouration. Clearly ddifferent from the ones I've consumed in the past. Bottle cap isn't the usual texture even when mached against the official website for the product.
After informing Snapkilk about the potential unuthentic nature of this product and my request for a refund, it took Snapklik well over a week to come back to me (after numerous reminder emails). Snapkilk maintained the claim that their "supplier" had verified its authenticity (so much for the platform running its own authenticity checks) and as such no refunds will be made. To be clear, their site touts a return policy within 15 days of receipt, which I formally requested on day 1 of 15. I also found their authenticity checks rather lazy (which vendor/supplier will readily admit their products may potentially be unauthentic). They further stated that despite the unopened and still sealed items, no returns can be made for supplements in general (this was not highlighted during my purschase).
Be cautious when purchasing from platforms such as Snapklik, that seem to take little to no accountability for products they advertise and/or curate on their platforms or shirk responsiblity for authenticity checks to third parties, of which the user has no line of sight to.
I am unlikely to use them again after this experience - Please be careful when using the Snapklik platform for your purchase of products.”
Hi Titus,
Thank you for sharing your experience. We understand your concern upon receiving packaging that looked different from what you are used to.
To provide some clarity, the manufacturer recently updated their packaging, which is currently reflected on their official website. We recognize that the printing imperfections on this new batch, combined with the new bottle cap, caused some concern. When you raised this issue, we opened an investigation and traced the units from your order back through the manufacturer’s authorized distributor to verify their authenticity. While print quality can vary between production runs, the product itself is authentic, and because of this, your claim did not qualify for an "item not as described" refund.
Regarding the standard return you requested, consumable health products such as supplements are not eligible for returns under our Returns & Cancellations policy (https://snapklik.com/help/returns-cancellations/5RPliW7bTqmHIPDPpLJ1BE) due to health and safety requirements.
We understand that our response time during the trace investigation was slower than you would have liked, and overall are sorry that this was a frustrating. We hope you will consider providing us another chance to serve you successfully in the future.
Regards,
The Snapklik Support Team
“Tribble experience with Snapklik. Thsi is the second time I am purchasing and making the mistake. The light was 110 V. We are leaving in Australia how you sent this version of light. Now it is not working anymore once I was testing it.
I need a replacement with 220v. How yopu sell uncompatible products?”
“Really disappointed as my ozone generator was delivered completely damaged. Please advise on how quickly you can send a replacement. I've attached photos abd would like a refunf on my shipping as I paid for expedited service.”
“Not at all good. A giant waste of money. Denture offices exist for a reason. Everyone's mouth is unique to them. This one size fits all is not the way.”
“Waitng for the address to return this item, this order was cancelled on the same day .so now i have to pay to return it at my expense. Noone is replying to my other messages.
Angry catherine Smith”
“I ordered 3 Pcs of
Renia Ortec - Quart
(1/4 Gallon) - Multi Purpose Cement For O&P - Contact Adhesive
But received 3 Pcs of
Renia Colle De Cologne - Quart
(1/4 Gallon) - All Purpose Cement - Contact Adhesive.
How can you assist in this.”
“Initially excellent. Item arrived on time and apparently in good condition, shipping packaging and outer box immaculate. There was unfortunately damage to one of the tile racks inside. Initially a good response from customer support but then radio silence after I sent requested images. An email follow up the next day illicited no response whatsoever. I reached out another week later to an initially promising response but when I responded to an offer to arrange a free return for replacement or refund with a query, again cessation of contact. I'm left with a damaged product and seemingly no way to reach a conclusion via email with them. Would not choose to order from them again. In any case, even if they had arranged a free return I'll be left arranging suitable packaging as the Fed Ex bubble wrap bag it came wrapped in had to be cut off. Given the time spent emailing I can't be bothered to waste anymore time on them.”
Hi Marilee,
I'm sorry to hear about this issue. I see that the FedEx tracking shows that the delivery was completed. To help with this, I've opened a case with Fedex and reached out email so that we can assist directly. Please reply at your earliest convenience.
Regards,
Snapklik Support Team
“Received package with minimal packing material two this sheets of foam with a piece of ridged cardboard partially filling the box with two additional thin sheets of brown paper. All 6 graphite rods were received shattered and unusable. Very displeased with the minimum effort to try and protect such delicate materials.”
Hi Stuart,
I'm sorry to hear about this issue. I see that this was packaged with a combination of foam, paper dunnage, and cardboard inserts and it is unfortunate that this was not sufficient for the graphite rods to arrive safely. I see that to resolve this we set up a return, which has already been completed and a refund issued. I hope we'll have a chance to serve you successfully another time soon.
Regards,
Snapklik Support Team
“I received the Powerbug and it looks great but the charging by Mcsafe is not working well. It charges for 2 seconds and then stop. Now I do not know how to return it as I am in Singapore and I had this shipped from the US. Such bad luck to get a defective product.”
Hi Woo Seng,
I'm sorry to hear about this issue. I see that you contacted us separately and we have already set up a return for the defective item. Please feel free to message us again if we can provide any additional assistance.
Regards,
Snapklik Support Team
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