“Waitng for the address to return this item, this order was cancelled on the same day .so now i have to pay to return it at my expense. Noone is replying to my other messages.
Angry catherine Smith”
“I ordered 3 Pcs of
Renia Ortec - Quart
(1/4 Gallon) - Multi Purpose Cement For O&P - Contact Adhesive
But received 3 Pcs of
Renia Colle De Cologne - Quart
(1/4 Gallon) - All Purpose Cement - Contact Adhesive.
How can you assist in this.”
“Initially excellent. Item arrived on time and apparently in good condition, shipping packaging and outer box immaculate. There was unfortunately damage to one of the tile racks inside. Initially a good response from customer support but then radio silence after I sent requested images. An email follow up the next day illicited no response whatsoever. I reached out another week later to an initially promising response but when I responded to an offer to arrange a free return for replacement or refund with a query, again cessation of contact. I'm left with a damaged product and seemingly no way to reach a conclusion via email with them. Would not choose to order from them again. In any case, even if they had arranged a free return I'll be left arranging suitable packaging as the Fed Ex bubble wrap bag it came wrapped in had to be cut off. Given the time spent emailing I can't be bothered to waste anymore time on them.”
Hi Marilee,
I'm sorry to hear about this issue. I see that the FedEx tracking shows that the delivery was completed. To help with this, I've opened a case with Fedex and reached out email so that we can assist directly. Please reply at your earliest convenience.
Regards,
Snapklik Support Team
“Received package with minimal packing material two this sheets of foam with a piece of ridged cardboard partially filling the box with two additional thin sheets of brown paper. All 6 graphite rods were received shattered and unusable. Very displeased with the minimum effort to try and protect such delicate materials.”
Hi Stuart,
I'm sorry to hear about this issue. I see that this was packaged with a combination of foam, paper dunnage, and cardboard inserts and it is unfortunate that this was not sufficient for the graphite rods to arrive safely. I see that to resolve this we set up a return, which has already been completed and a refund issued. I hope we'll have a chance to serve you successfully another time soon.
Regards,
Snapklik Support Team
“I received the Powerbug and it looks great but the charging by Mcsafe is not working well. It charges for 2 seconds and then stop. Now I do not know how to return it as I am in Singapore and I had this shipped from the US. Such bad luck to get a defective product.”
Hi Woo Seng,
I'm sorry to hear about this issue. I see that you contacted us separately and we have already set up a return for the defective item. Please feel free to message us again if we can provide any additional assistance.
Regards,
Snapklik Support Team
“I am absolutely devastated! I am Mother of the Groom in 10 days time and I have been sent the wrong shoes!!!
I ordered Comfortview The Rider Slingback - 11WW midnight teal and received
Paula 9M in gold”
Hi Sheryl,
I'm sorry to hear about this issue. I see that we've been in touch by email to help resolve the issue with a free return for a refund or replacement. Please reply at your earliest convenience to let us know which you would prefer so that we can provide a quick resolution.
Regards,
Snapklik Support Team
Hi Grace,
I'm sorry to hear about this issue. I see that we've been in touch about this and set up a free replacement order to help resolve the issue. Please feel free to email us again if we can provide any additional assistance.
Regards,
Snapklik Support Team
Hi Lukas,
I'm sorry to hear about this issue. I see that we reached out by email to help with this but have not yet heard back from you. If you still have not received the package, please reply at your earliest convenience so that we can help.
Regards,
Snapklik Support Team
Hi Pavel,
I'm sorry to hear about this issue. I see that the FedEx tracking shows that your order was delivered yesterday. To help with this, we've reached out to FedEx and I've just sent an email so that we can be in touch to help resolve the issue. Please reply at your earliest convenience.
Regards,
Snapklik Support Team
Hi Russell,
I'm sorry to hear about this issue. I see that the FedEx tracking shows the message "Delivered to Address Other Than Recipient". To help with this, we've opened a case with FedEx to locate the package and reached out to you by email. Please let us know if we can provide any additional assistance while we are waiting for an update from FedEx.
Regards,
Snapklik Support Team
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