“Hello received my earphones today. Was super excited. But when I open the parcel noticed some visible signs that it was used by someone before, not cool to be honest I paid for brand new.”
Hi Sergei,
I'm sorry to hear about this concern. I see that your order was for a renewed headphone set, as is noted on the product page, in your order confirmation email, and in the Orders section of your account. To avoid this type of confusion, when listings are for renewed items, we try to make this information prominent with a large green banner on the product page and by noting "renewed" in the product title and wherever the item is listed with your order details. If you would like to set up a return, we'll be happy to help. We just reached out by email so that we can be in touch more directly to assist. Please reply at your earliest convenience if there is anything we can help with.
Regards,
Snapklik Support Team
“The price for this oil was pretty high (over $40 US Each), and the packaging was really great, but somehow the cans still got all dented up. They look like they've been through the ringer. Will likely buy it elsewhere next time. Pretty quick shipping though.”
Hi David,
I'm sorry to hear about this. I see that we reached out by email yesterday to help resolve this with a refund or replacement. Please reply at your earliest convenience so that we can provide a quick resolution.
Regards,
Snapklik Support Team
Hi James,
I'm sorry to hear about this issue with the ring from your order. We've just reached out by email to help. Please reply at your earliest convenience so that we can provide a quick resolution.
Regards,
Snapklik Support Team
“I only received half of my order they said I would get a refund for items they did not deliver but did not get any refund!
So I spent over £100 on two packets of cookies, which were terrible!”
Hi Costas,
I'm sorry to hear about this concern. I see that one of the three boxes of cookies from your order was cancelled and the final charge for your order was adjusted for the cancelled item. To be sure, I've confirmed that the final charge matches the order total after the cancellation. We just reached out by email with details about the final charge. Please reply at your earliest convenience if we can provide any additional assistance.
Regards,
Snapklik Support Team
Hi Bruce,
I'm sorry to hear about a missing wire. We reached out yesterday by email to help. Please reply to that email at your earliest convenience so that we can provide assistance.
Regards,
Snapklik Support Team
