“One of the packs I ordered was torn and opened. One of the tea bags in it was torn as well.
I am skeptical to use this product as I do not want to be poisoned. This is my first order from you and quality control is definitely lacking.”
“Looking forward to seeing these.
Delivered this morning by FEDX.
Opened along seal and found the item had been folded. See attached pictures.
FEDX envelope was not folded?.
Returns label had been folded with items.
Why ?”
Hi Lee,
I'm sorry to hear about this concern. I see that the manufacturer sends these decals folded and that the label that was included is a packing slip for the order, not a return label. The fold should not be visible once the decal has been applied, but if you are not pleased with the order and would like to set up a return, please email us at support@snapklik.com so that we can help set that up for you.
Regards,
Snapklik Support Team
Hi Marie,
I'm sorry to see that your order arrived a day later than the delivery estimate we had provided at checkout and in your order confirmation email. If you are not pleased with the order and would like to return the item, please email us at support@snapklik.com
Regards,
Snapklik Support Team
Hi Janet,
I'm sorry to hear about this issue. I see that we've already been in touch about this and set up a return for a replacement. Please message us if we can provide any additional assistance.
Regards,
Snapklik Support Team
“Despite the prompt delivery I received my order 382510-3888201-83328 today for the eight boxes of Jambalaya and unfortunnately it appears I have been sent eight boxes of red beans and rice by mistake (please see images attached).
Can this please be rectified?
Thank you.
Tim.”
Hi Tim,
I'm sorry to hear about this issue. I see that we've been in touch by email and set up a replacement order. Please email us again if we can provide any additional assistance.
Regards,
Snapklik Support Team
“Received my order early afternoon and tge box was soaked from liquid in the bottle and the whole thing was a mess and close to half gone. Not happy as the bottle definitely was not sealed properly”
Hi Deanna,
I'm sorry to hear about this issue. I just reached out by email to help with this. Please reply at your earliest convenience so that we can provide a quick resolution.
Regards,
Snapklik Support Team
“I ordered an arm warming sleeve for my husband who has a paralyzed arm. It didn’t come with the strap to attach around the neck so it falls off.😢
Delivery time and initial communication prior to purchase was good however.”
“When I received the product, the packaging and contents looked substantially different from what I normally buy,
And it appears different from the genuine product (packaging, batch code presentation, inner packaging and pills differ). I am concerned it may be counterfeit and unsafe.
Photos are attached.
.Thank you
I look forward to your quick response.
Regards”
Hi Tom,
I'm sorry to hear about this concern. We offer a wide selection of US products with fast international shipping and since the products are coming from the US, they will generally be made for US power specifications. If you are not pleased with the order, please contact us and we can set up a return for a refund.
Regards,
Snapklik Support Team
“Hello received my earphones today. Was super excited. But when I open the parcel noticed some visible signs that it was used by someone before, not cool to be honest I paid for brand new.”
Hi Sergei,
I'm sorry to hear about this concern. I see that your order was for a renewed headphone set, as is noted on the product page, in your order confirmation email, and in the Orders section of your account. To avoid this type of confusion, when listings are for renewed items, we try to make this information prominent with a large green banner on the product page and by noting "renewed" in the product title and wherever the item is listed with your order details. If you would like to set up a return, we'll be happy to help. We just reached out by email so that we can be in touch more directly to assist. Please reply at your earliest convenience if there is anything we can help with.
Regards,
Snapklik Support Team
“The price for this oil was pretty high (over $40 US Each), and the packaging was really great, but somehow the cans still got all dented up. They look like they've been through the ringer. Will likely buy it elsewhere next time. Pretty quick shipping though.”
Hi David,
I'm sorry to hear about this. I see that we reached out by email yesterday to help resolve this with a refund or replacement. Please reply at your earliest convenience so that we can provide a quick resolution.
Regards,
Snapklik Support Team
Hi James,
I'm sorry to hear about this issue with the ring from your order. We've just reached out by email to help. Please reply at your earliest convenience so that we can provide a quick resolution.
Regards,
Snapklik Support Team
“I only received half of my order they said I would get a refund for items they did not deliver but did not get any refund!
So I spent over £100 on two packets of cookies, which were terrible!”
Hi Costas,
I'm sorry to hear about this concern. I see that one of the three boxes of cookies from your order was cancelled and the final charge for your order was adjusted for the cancelled item. To be sure, I've confirmed that the final charge matches the order total after the cancellation. We just reached out by email with details about the final charge. Please reply at your earliest convenience if we can provide any additional assistance.
Regards,
Snapklik Support Team
Hi Bruce,
I'm sorry to hear about a missing wire. We reached out yesterday by email to help. Please reply to that email at your earliest convenience so that we can provide assistance.
Regards,
Snapklik Support Team
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