Hi Rebecca,
I'm sorry to hear that you received an incorrect item. I see that we've already been in touch by email to set up a free return for a replacement or refund. Please let us know if we can provide additional assistance.
Regards,
Snapklik Support Team
“Snapklik is fast. However, I would choose a different courier. The day it was scheduled to be delivered, the driver said nobody was home or the business was closed. I called and said I was home all day and that a signature was not required. The next day the driver pulled up to the house, asked if I was Sharon. He then threw the package on the gravel and drove away”
Hi Sharon,
Thank you for your review and for this feedback about the delivery. I've noted this internally and submitted a case to FedEx about this experience. I hope this can help for the next time FedEx delivers to your address.
Please contact us at support@snapklik.com if we can provide any additional assistance.
Snapklik Support Team
“As a UK buyer I was hesitant about buying from the USA and expected delayed delivery etc etc. Ordering was seamless and delivery was well within what was promised... 10/10 will definitely be back.”
Hi Bonnie,
I'm sorry to hear that your order arrived damaged. I see that we've already been in contact with you by email and provided a return label for a free return for a replacement. I hope that we've been helpful to solve this issue. Please let us know if we can provide additional assistance.
Regards,
Snapklik Support Team
Hi Hugo,
I'm sorry to see that we had shipped the wrong item for your order. I see that we were in touch by email and have already set up a replacement order, which will be sent out today. We'll send that with expedited service so it will be on schedule for delivery tomorrow. Once it's been dispatched, we'll send an email with the tracking information, which will also be available in the orders section of your account.
Please let us know if we can provide any additional assistance.
Regards,
Snapklik Support Team
