“The ordering process was simple and clear. I have ordered gift boxes as presents for my parents before and they are always delighted with the quality of fruit in each box - thanks”
“I love the products but have twice encountered frustrating difficulties in purchasing via the from the USA. A local Australian phone number would be helpful. The gifts are a delight to those who receive them tho!”
“I can only talk about past service because the product I ordered recently isn't due to be delivered until 24 December. In the past I have had excellent service.”
“I have been sending snowgoose fruit hampers as gifts for the last few years, I’ve never tried them myself but, the people I have gifted them to are very happy when they receive them. They said the fruits are fresh and great presentation”
“Boxes purchased in 2020 (and in previous years) delivered in good time before Christmas, as promised. This is my fourth year buying cherries from this company. Quality of fruit excellent.
Very courteous and responsive person taking the orders this week (first week in December.).”
“I reached out via the chat function while doing my order with query, no response even though it said you would get back to me Within 24 hours. Spent 5-10 minutes doing shopping cart and it didn’t save either when I returned. This was frustrating.”
“Another disappointment . I ordered cherries , lychees and mangoes for Christmas before going into hospital.I was still in hospitalon Christmas Day so I had no first hand experience with the goods. However my daughter sent me a photograph.The mangoes were hard and green a few days before Christmas. No apology, no refund, nothing.. ‘ How delightful’ we are told ‘ to be able to indulge in amazing fruit’ picked at ‘exactly the moment they’re at their best.’’ ‘ Your gift’ it is confidentally maintained ‘ will arrive in perfect condition’! Perfect condition! Don’t think so. Incredibly disappointing. This was a Christmas present for my daughter! No apology or price reduction. I am incredibly disappointed. I have been in hospital for approximately 4 months including over Christmas. I was bitterly concerned that this present was so disappointing with no apology forthcoming.
In November I made my first order in several years. It fell short of expectations. However I decided to make another attempt. Incredibly disappointing and no apology.”
“Excellent product, beautifully presented, with prompt delivery.
Only issue I have is that Snowgoose does not deliver "Australia Wide' as advertised.
I have been unable to have delivery made to Tasmania (Launceston area) or area outside of Adelaide. However, very happy with feedback from people to whom I have sent a Snowgoose item.”
“Very easy to order. The selection is great.
I am a very satisfied returning customer.
I can’t answer the rest of the questions as the order hasn’t been sent yet!”
“I have booked in my annual cherry box and it will arrive just before Xmas. This is the 3rd year I have done this and previously I have been absolutely rapt with the quality of the cherries. I can’t wait for the next lot!”
“I first was introduced to Snowgoose via a supplier of ours in 2010 - they sent me a Christmas gift of a box of cherries - I was impressed. Over the past 10 years, I have received and sent many boxes and the quality never waivered.”
