“I am delighted by the customer service and help I received negotiating the website. The fruit I ordered was a gift but my decision to use Snowgoose was based on the praise for quality of the produce. I think it would be so easy to add ageing goods but I was impressed by the high regard and integrity of the company to maintain their good name. Thank you Snowgoose.”
“Always wonderful service
Delicious box
As a long time customer
Delivery was very quick
Snowgoose has always supported the Black& White Committee of Vision Australia with a hamper
Charity supporting children who are blind and have low vision
I was hoping you would support once again
I am President of the Black & White Committee”
“Delivered as ordered from the UK. Second time I have purchased these hampers for a Birthday present. Beautiful products and presentation in the lovely wooden boxes. recommend”
Hi Andrew, we are sorry that your gift hamper is yet to be delivered. As discussed, we have organised a replacement to be sent to the recipient. We value your business and appreciate your feedback and will follow up with our delivery partners to see how we can improve this process moving forward.
“Delivery took 6 days so you can imagine the state of the fruit when it arrived. And I had to order 5 days in advance so in total was 11 days. (They said my area was classed as regional - Banora Point)
It looked like it would have been nice if it was fresh and Snowgoose have been very responsive and given me a full refund.
I truly hope they can sort out their delivery issues as fruit is so much better than flowers.”
Hi Christine,
Our Customer Care team have emailed you directly and provided you with proof of delivery details. If you have any further queries please don't hesitate to contact us directly.
Kind Regards
Snowgoose
“Snowgoose is fantastic for gifts. The fruit is always good and has great variety. the gift boxes just cap it off for the presentation. Will buy again.”
“My purchase was for a new baby gift and although I didn’t personally see the hamper I received some very excited and impressed responses from the recipients
The process was very easy and all done with no hassles via the website
Thanks”
We take a lot of pride in ensuring our hampers are delivered as close as possible to the images online. Our customer care team will contact you shortly to discuss your concern. Thanks for your feedback.
“This is a good product. I ordered the Veuve Cheese Heaven Mixed Fruit box for my health conscious son for his birthday. He loved it. The box it came in is lovely and all the products including the fruit were good quality. It was delivered on time and most importantly, when I rang to check the delivery date I actually got good service. Just like the old days. Will definitely be using Snowgoose Hampers for gift giving in future. It's a great idea and well delivered.”
“No idea if my gift was even sent. No confirmation, no photo, nothing.
I don’t want to call the recipient and say hey did you get the gift?
Not good. I spent 200$ and if they’d sent nothing I’d be none the wiser.”
Thanks Susan for your feedback. It's regrettable that you did not receive the tracking email which would have been sent to the email used when ordering this hamper- it may have ended up in a junk folder. Our customer care team have been in touch and provided you with a delivery time and proof of delivery. Please contact us if there is anything else we can help you with. Snowgoose
