Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Dear Snow Joe/Sun Joe, I recently wrote to you to ask when you would have your corded 5 gallon wet/dry vacuum back in stock. I live in a small home and do not have room for one of your larger models. That one item is what I wanted to know about as I'll need to make a decision soon as to what I will purchase. It took a number of days to receive a response from you all and when the response came I was told you don't know when it will be back in stock and it was suggested that I look into one of your other models. This won't do for me.”

Helpful Report

Posted 1 year ago

Dear Louise, We would like to apologize for the delay in our response and for not having the 5-gallon wet/dry vacuum that you were interested in purchasing. We understand that this was the specific product you wanted and we are sorry that we are unable to offer it to you at this time. We want to assure you that we are continuously working to restock our inventory and we will make sure to update you as soon as this product becomes available. While we don't have a specific timeline for when this product will be available, we suggest that you keep an eye on our website or sign up for an in-stock alert. If you need any assistance please contact us directly. Thank you for your patience and understanding. Please let us know if there is anything else we can assist you with. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Called almost a year after my first call concerning my deck washer that fell apart. I was told my only option was for them to send me a new one. This most recent experience the representative was very kind and patient and offered some consolation of something that might help but is not a deck cleaner. It was not the representative fault she gets a 5 but to be almost a year out and still not have a replacement for what I ordered I find unacceptable.”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you for taking the time to leave a review and sharing your experience with us. We apologize for any inconvenience you may have experienced with the delay in receiving a replacement for your deck and patio cleaner. We're glad to hear that the representative you spoke with was helpful and patient, and we appreciate your kind words. We are committed to ensuring that all of our customers receive the support they need, and we appreciate your patience as we work to resolve this matter. If there is anything else we can do to assist you, please don't hesitate to contact us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The email answered my question very precise and clear. Thanks”

Helpful Report

Posted 1 year ago

Dear Coral, Thank you for taking the time to leave a review of our customer service. We are glad to hear that we were able to answer your question in a precise and clear manner. At the same time, we apologize for any inconvenience you may have experienced with our chat support. We appreciate your feedback and will use it to improve our service. If you have any further questions or inquiries, please do not hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“On January 11/23 I purchased SNO JOE BLOWER from Walmart Canada, I have just received my SECOND replacement (that's 3 total) in the 2 months I've started. The first 2 machines did not work 10 minutes into the initial start. They went 5 feet and then just stopped. BOTH machines did this EXACT same thing. I have chatted several times with SNOJOE, and each time they have been VERY helpful with this problem. I have sent the first 2 back to be replaced, and just received the second REPLACEMENT yesterday. All our snow has melted, so not really had a chance to give it a "proper" test, but did manage to find a small patch of snow, and it seemed to be working as expected this time. I contacted SNOJOE again and mentioned this to them, but there won't be really any chance to give it a full tryout until NOVEMBER of this year when the first snowfall starts to arrive. The next question in this survey is "how likely is it that I would recommend this product" That's a hard question to answer because I really haven't had a proper chance to give it a full test. If everything goes according to plan, it should be very easy to recommend, but at this time, it's hard to say. Out of 10, I would have to give it a 4, and that's pretty much due to the excellent CHAT SCREEN help that I've received, ESPECIALLY from DENNIS CLARIN, he was a great help in solving the return of the previous 2 blowers”

Helpful Report

Posted 1 year ago

Dear Brian, Thank you for taking the time to share your experience with us regarding the snowblower. We apologize for the inconvenience caused by the initial issues with the first two machines and we are glad to hear that our customer service team was able to assist you in resolving the issue. We understand that it is difficult to recommend a product without giving it a proper test, and we appreciate your honest feedback. We are confident that the third replacement machine will work as expected, but we understand your concern and will ensure that the product is thoroughly tested before it is shipped to you. We are happy to hear that Dennis Clarin was able to provide excellent support, and we will ensure that your feedback is shared with him and his team. If you have any further questions or concerns, please do not hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It took awhile to get a response and the response was limited in content.. I asked about a replacement trigger gun for my SPX2599 MAX...the response I got was that the SPX2598 MAX was out of stock. Obviously not the question I asked..I asked if the SPX2598 was compatible with the SPX2599. They said yes. I asked about the 2080 on the SPX2599 compared to the 2000 on the SPX2598...no response.So if you want to be helpful answer this...is there a SPX2599 trigger gun replacement part and a question that was never answered....what is the cost.”

Helpful Report

Posted 1 year ago

Dear Mike, We apologize for any inconvenience caused by the delay in our response and the limited information provided. It shows that you have sent us several emails regarding your concern. Our team is here to help make things right and we will do the best we can to resolve the issue for you. Please check your email for the correct part that you need. Please feel free to contact us with any questions or concerns you may have. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I recieved the new snow joe by UPS horrible delevery the box is destroyed”

Helpful Report

Posted 1 year ago

Dear Sergio, We are sorry to hear that the packaging of your new snow blower was damaged during delivery. We understand how frustrating it can be to receive a product in this condition. We are committed to ensuring that all of our customers receive the support they need, and we want to assure you that we will take your feedback into consideration If you have any further questions or issues, please don't hesitate to reach out to us again. We're always here to assist you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Warranty replacement never came I supposedly shipped and ready to be delivered here today’s ago”

Helpful Report

Posted 1 year ago

Dear Vern, Thank you for bringing this to our attention. We apologize for any inconvenience this has caused you. Please know that we take customer feedback very seriously and are committed to providing the best customer service possible. We understand that you were expecting the battery warranty replacement. We'll investigate this matter and follow up with you as soon as possible so please keep your line open. In the meantime, please do not hesitate to contact us if you have any further questions or concerns. We appreciate your patience and understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I have not received batteries or new charger. I am wondering if it was actually sent .”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We take full responsibility for any errors made on our end and will work to make things right. Please keep your line open and we will be calling you to provide an update regarding your warranty concern. Thank you for choosing Snow Joe + Sun Joe, and please do not hesitate to contact us if you need any further assistance. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The cordless snow blower products seem to be very poorly made - I am on my third snow blower this year, and neither of the previous two could work for more than 5 minutes before running into issues. The first one, ion18sb, died and could not be restarted. The 2nd one, 24v-x2-20sb, kept cutoff when touching just a bit of snow. The current one was able to complete one snow clearing job - fingers crossed wish it can last. The warranty service, on another hand, is exceptional. Replacement was quick. However I do wish the product quality can be better.”

Helpful Report

Posted 1 year ago

Dear Qingchao, Thank you for taking the time to provide feedback on your experience with Snow Joe + Sun Joe. We apologize for the issues you have experienced with our cordless snow blower products and understand your frustration. We are glad to hear that our warranty service team was able to assist you promptly and efficiently with replacements. However, we understand that this does not excuse the inconvenience and frustration caused by the product failures. We are constantly working to improve our products and appreciate your feedback. We will use it to continue to make improvements to our product line. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. If you have any further feedback or questions, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Process was easy and customer service was nice, unfortunately I got a 50 feet instead of the 75 feet that broke”

Helpful Report

Posted 1 year ago

Dear Alan, Thank you for taking the time to share your experience with us. We're sorry to hear that you received a 50-foot replacement instead of the 75-foot or the 100-foot one that you were expecting. Please know that we take all feedback seriously and are committed to ensuring that our customers are completely satisfied with our assistance. We would like to make this right for you and will be sending the right garden. Please check your email for further details. Thank you for your continued support and for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sadly the problem wasn't resolved. Requested an unsubscribe from emails, but still receiving them.”

Helpful Report

Posted 1 year ago

“The replacement icescraper that was sent was also cracked in the same spot. Don't understand why that would be.”

Helpful Report

Posted 1 year ago

Dear Vici, We are sorry to hear that the replacement ice scraper you received was also cracked in the same spot. This is not the quality of service we strive to provide, and we apologize for any inconvenience this has caused. Please know that we take product quality very seriously, and we would like to investigate this further to ensure that it does not happen again. We will reach out and provide the best options possible to resolve the issue. Thank you for your feedback, and we hope to resolve this issue for you as soon as possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews