Shop Joe Reviews

4.6 Rating 1,245 Reviews
90 %
of reviewers recommend Shop Joe
4.6
Based on 1,245 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Shop Joe Reviews
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Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous
Anonymous  // 01/01/2019
Will not fix the problem and only wants a revew. Will not replace battery because it was baught for me as a gift so I don't have the receipt. Not worth the money...
Helpful Report
Posted 2 weeks ago
Dear Harry, We sincerely apologize for the inconvenience you have experienced in trying to resolve the issue with your battery. Your feedback is important to us, and we are truly sorry that we have not met your expectations in this instance. Please know that we are already taking steps to address and resolve the problem you are facing. It is our priority to ensure that our customers are satisfied with their purchases and the service they receive from us. We understand the frustration of not being able to provide a receipt for an item that was purchased as a gift, and we are committed to finding a solution for you. Rest assured that one of our dedicated team members will be in touch with you to provide a resolution to this matter. We value your patience and understanding as we work to rectify this situation. Your satisfaction is important to us, and we promise to do our best to ensure that you are taken care of and that your concerns are addressed. Once again, we extend our sincere apologies for any inconvenience you have experienced, and we thank you for bringing this matter to our attention. Best Regards, Shop JOE Customer Care
Posted 2 weeks ago
Still waiting for my product for my sno Joe. Broke last year. Put on a list in September. Was supposed to get a call no call yet. Winter almost over. Product does not work well without an auger. Good product when I can use it.
Helpful Report
Posted 1 month ago
Dear Greg, We apologize for the inconvenience you have experienced in regards to the delay in receiving your Sno Joe product. We understand your frustration, especially since you put yourself on the list back in September and were expecting a call that has not yet come. We apologize for any miscommunication or lack of updates regarding the availability of the unit or parts. If you have not received any email notifications regarding the availability of the product, we kindly ask you to reach out to us at (866) SNOW-JOE. Our dedicated team is ready to assist you and explore alternative options to resolve this matter. Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 month ago
NOT too HAPPY with Customer Service. I am covered by an extended warranty, but I still need a receipt to show I purchased a battery snow blower ? I found a receipt from 2023 over the purchase and e mailed it to Snowjoe.com I haven’t even used the snowblower yet because we had no snow. The battery is defective. I finally had so snow and I got nothing. I haven’t even gotten a e mail confirmation that they received the receipt. There customer number is never on. I can never get though either. Leave a name and number and it hangs up before you can It’s been a real Snow Job by SnoJoe
Helpful Report
Posted 2 months ago
Dear Robert, We apologize for the inconvenience you have experienced with our customer service. We understand that you are covered by an extended warranty and require a receipt to validate your purchase of the battery snow blower. We appreciate your efforts in finding and emailing us the receipt from 2023. We are sorry to hear that you have not received any communication regarding the receipt or confirmation of its receipt. This is not the level of service we strive to provide, and we apologize for any frustration caused by our lack of responsiveness. To address this issue promptly, we kindly request that you reach out to our customer care team at (866) SNOW-JOE today. We assure you that our team will prioritize resolving this matter and ensuring that your warranty claim is processed accordingly. We sincerely apologize for the inconvenience you have faced thus far and appreciate your understanding. We value your feedback and are committed to improving our customer service experience. Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving this issue promptly. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 months ago
Been a disaster. I had a warranty item that I reported at the beginning of December. In order to receive any credit, the SnowJoe team wanted me to send the unit back. Sounded like a hassle, but agreed. Then once they determined that I was in Canada, wanted me to "destroy" the unit and send pictures along with a copy of my invoice. At that time they would either send me a temporary unit (as they were out of stock of my unit), a credit or I could use a Store Credit online. I agreed to the Store Credit but when I went to order a new unit there was a shipping charge of $102 USD. As this was a warranty, and I was repurchasing another SNOWJOE product, I felt that this charge should have been waived. Needless to say several emails and phone calls later, I was told that SNOWJOE had no way to control the shipping cost and could not do anything about it other than offer me an additional year of warranty. I did not accept that response and upon speaking to a supervisor determined after speaking to Accounting that they could provide me with a post-purchase credit to my credit card of 20% of the original purchase price. While this did not cover the full cost of the shipping I accepted this compromise. She then said that I should go ahead and order the unit I wanted, and when I received the unit I was to call SNOWJOE and the credit would be processed. I received the unit on January 5th and was told that my credit would be processed against my credit card in 2-3 business days. As of January 13th I had not received the credit. I called, and after 50 minutes on the phone, was told that the credit was in an approval process. I thought that this had been approved already by the supervisor I spoke to before ordering. What a disappointment. I feel I have worked hard to make this process work for about 6 weeks and yet it is STILL UNRESOLVED. If SNOWJOE can't handle warranty situations in Canada, then they shouldn't be selling their product here. I am now left waiting to hear back from another supervisor who will respond to me in the next 24-48 hours. Ridiculous.
Helpful Report
Posted 2 months ago
Dear Brenda, We sincerely apologize for the inconvenience and frustration you have experienced with our warranty process. We understand that the steps we asked you to take and the shipping charge you encountered were not ideal, and we apologize for any confusion or disappointment caused. We have taken note of your feedback regarding the shipping charge and will review our policies to ensure a more seamless experience for our customers in similar situations in the future. We appreciate your patience and understanding throughout this process. We are committed to resolving this issue promptly for you. A supervisor from our team will be reaching out to you within this day to provide a resolution and discuss the status of your credit. We assure you that we will do our best to make things right. Once again, we apologize for the inconvenience you have faced and thank you for your patience and understanding. We value your business and are committed to ensuring your satisfaction with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 months ago
Goos Soft skills. BUT So far I ONLY received 12 emails asking for a survey....is my email been given to a third party? Very disappointing
Helpful Report
Posted 2 months ago
Dear Ruben, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the repeated survey emails you have been receiving. We assure you that your email has not been given to any third party. We understand that this situation has been frustrating, and we apologize for the inconvenience it has caused. Rest assured, we have taken immediate action to rectify this issue and ensure that you will no longer receive any further survey emails. Your satisfaction is important to us, and we truly appreciate your patience and understanding. If there is anything else we can do to assist you or address any remaining concerns, please do not hesitate to reach out to us. Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this matter to our attention. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 months ago
Michelle was great, but I am still waiting for a return shipping label for my defective product. In the meantime I am without a air inflator.
Helpful Report
Posted 3 months ago
Dear Patricia, Thank you for sharing your positive review with Michelle. We're delighted to hear about your experience. Please be informed that one of our representatives has sent you an email regarding the return label. Kindly check your email, and if you have any further questions or need assistance, feel free to reach out. We appreciate your business and look forward to continuing to serve you. Best regards, Snow Joe + Sun Joe Customer Care
Posted 3 months ago
Don not buy from Snow Joe + Sun Joe. Their products don’t last long and they do not honor their warranties. You’re better off going to Harbor Freight.
Helpful Report
Posted 3 months ago
Dear Gilbert, We apologize for any inconvenience you have experienced with our products and warranty process. We understand your frustration and we sincerely apologize for any inconvenience caused. As per our business policy, we do require the invoice for warranty claims. We apologize if this has caused any inconvenience for you. However, we want to assure you that we have taken immediate action to address your concerns. Yesterday, we processed a replacement for you, and you should have received a warranty confirmation email. We truly appreciate your patience and understanding throughout this process. If you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We are here to assist you in any way we can. Once again, we apologize for any inconvenience caused and thank you for your understanding. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 3 months ago
Terrible. My mower broke after very little use. Warranty was supposed to send me a new mower. Despite promising to, they never did. So it was a total waste of money.
Helpful Report
Posted 3 months ago
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced with your warranty claim for a new mower. We understand your frustration, and we are sorry for any disappointment or inconvenience this may have caused you. Upon reviewing your case, we did send you an email outlining the options available to you, including the replacement of the unit. We apologize if there was any miscommunication or if our response did not reach you. We value your satisfaction and would like to rectify the situation. Please let us know if you require any further assistance or if there is anything else we can do to resolve this matter for you. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 3 months ago
Really didn’t answer my question
Helpful Report
Posted 3 months ago
Dear Valued Customer, We sincerely apologize for the oversight in failing to address your question adequately. We understand the frustration this may have caused, and we take your feedback very seriously. We strive to provide our customers with comprehensive and informative responses to all inquiries. Unfortunately, we fell short of our standards in this instance, and we regret any inconvenience this may have caused you. We are committed to improving our customer service and ensuring that every question receives a prompt, thorough, and accurate response. We will investigate the reasons behind the inadequate response you received and take steps to prevent similar occurrences in the future. In the meantime, we kindly request that you resubmit your question or contact us directly at (866) SNOW-JOE. We are eager to provide you with the information you need and to restore your confidence in our ability to assist you effectively. Thank you for your understanding and patience. Sincerely, Snow Joe + Sun Joe Customer Care
Posted 3 months ago
I am still waiting to find out if my order of the compressor has shipped with the rest of the order. You asked for photos which I have supplied but have not heard from you since. Please advise. Thank you.
Helpful Report
Posted 4 months ago
Dear Dennis, We sincerely apologize for the delay in responding to your inquiry regarding the status of your compressor order. We value your business and appreciate your patience as we worked to resolve this issue. Upon checking your order details, we have confirmed that the missing compressor unit was already shipped out and is currently out for delivery today. You should receive a tracking notification with detailed shipping information shortly. We understand that this delay may have caused inconvenience, and we are truly sorry for any frustration this may have caused. We strive to provide our customers with prompt and accurate order information, and we regret that we fell short of your expectations in this instance. Thank you for providing us with the necessary photos to assist in processing your order. We appreciate your cooperation and understanding. Please feel free to contact our customer service team if you have any further questions or concerns. We are always happy to assist you. Sincerely, Snow Joe + Sun Joe Customer Care
Posted 4 months ago
I recently rated you a 5 but you continue to spam my email address asking for another review. So here it is... Stop spamming me...
Helpful Report
Posted 4 months ago
Dear Dan, We sincerely apologize for the inconvenience caused by the repeated review requests. We appreciate your willingness to share your experience with Snow Joe + Sun Joe and understand your frustration with the excessive emails. We regret that our system mistakenly sent you additional requests after you had already provided a 5-star rating. We are taking immediate steps to address this issue and prevent it from happening again. We are thoroughly reviewing our review process to ensure that customers are not subjected to unnecessary emails. Thank you for bringing this matter to our attention. Your feedback is valuable to us, and we are committed to improving our customer service experience. Sincerely, Snow Joe + Sun Joe Customer Care
Posted 4 months ago
I canceled my credit card because the service experience was so bad that I assumed it was all a scam
Helpful Report
Posted 4 months ago
Dear William, We sincerely apologize for the inconvenience you experienced with your recent order, which led you to cancel your credit card and assume the entire transaction was fraudulent. We value your feedback and acknowledge the shortcomings in our service that caused you this concern. We strive to provide a seamless and secure online purchasing experience for all our customers. Upon placing an order, an automated order confirmation email is sent to the email address provided during checkout. If you did not receive this email, it is possible that the email address you entered may have been incorrect. Please double-check your order details and contact us if you believe there may be an error. We regret any inconvenience or distress this situation may have caused you. We are committed to improving our customer service and implementing measures to prevent such incidents from recurring. Your feedback is crucial to this process, and we appreciate you bringing it to our attention. We hope you will reconsider your decision to cancel your credit card and give us another opportunity to demonstrate our commitment to providing excellent customer service. Best Regards, Snow Joe + Sun Joe Customer Care Team
Posted 4 months ago
parts were missing when opened box -- brand new, no evidence box had been opened previously. Appears was sealed from factory still, so parts were never put in box at factory. Had to call four times, sit on hold forever and go thru story repeatedly. One rep disconnected me after she had entered all info, yet did not bother to call me right back- therefore I was forced to call yet again and start all over. One rep told me they didn't have the parts to even send. Which I think they just were not able to find in their system because they just wanted to hurry off phone.
Helpful Report
Posted 4 months ago
Dear Valued Customer, We deeply regret the inconvenience you experienced with missing parts in your new product. Please accept our sincere apologies for the challenges you faced while resolving this matter. To ensure your satisfaction, we're working on an upgrade for your unit, as the current model is presently out of stock. Following our return policy will enable us to swiftly send you the upgraded pressure washer. We understand the frustration you encountered in your attempts to resolve this issue, and we are committed to making this right. Your feedback is vital to us, and we appreciate your understanding in this matter. If you have any further concerns or need additional assistance, please don't hesitate to contact us. We're dedicated to providing a solution that meets your needs. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 4 months ago
While the CS person on phone was efficient and pleasant, and did send me a 'shipping label' it cost me almost $50 to take your defective unit to a UPS location & have it boxed. The right thing to do would have been to ship me a box. I expect to be reimbursed for the box and will forward the receipt
Helpful Report
Posted 4 months ago
Dear Robert, We sincerely apologize for any inconvenience caused during the return process. We regret falling short of providing clear information and ensuring a smoother experience for you. We understand your concern and want to rectify this matter. To expedite the reimbursement process, please send a copy of the box invoice to our email support at help@snowjoe.com. Your feedback is valuable, and we are committed to making improvements to better assist our customers. Thank you for bringing this to our attention. We appreciate your understanding and are dedicated to resolving this issue promptly. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 4 months ago
still no replacement part for brand new machine. only lip service
Helpful Report
Posted 4 months ago
Dear Jerry, We apologize for the delay in receiving the replacement part for your brand-new machine. We understand your frustration, and we want to assure you that we're actively working to resolve this issue and send the correct parts to you as quickly as possible. Please bear with us a little longer as we expedite the process to ensure that you receive the needed replacement parts for your machine. Your satisfaction is our priority, and we are committed to making this right for you. We appreciate your patience and understanding. If you have any further concerns or need immediate assistance, please feel free to reach out to us directly. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 4 months ago
Ugh. Customer service rep literally changed story within minutes of saying would provide an actual refund to instead saying it would have to be a webstore credit. However, I don't want other of their products. The AJ801E device is poorly made, not durable. The electric motor itself literally fell apart into pieces after a couple of hours use! Think twice before buying this company's products. Lots of one star reviews and product failure stories out there concerning the AJ801E.
Helpful Report
Posted 5 months ago
Dear Barry, We apologize for any confusion in our communication. Our refund policy may differ from the store where the product was purchased. We appreciate your feedback, and we're sorry to hear about the issues you've experienced with the AJ801E unit. If you have any further questions or concerns, please don't hesitate to reach out to us. We hope for your understanding and will work to resolve this matter to your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 5 months ago
48 V one year old huge maybe once or twice bought new batteries because it would not run plug the batteries in this afternoon on November 14th and both batteries caught on fire inside my garage I had to hook the garden hose up and sprayed on the unit to stop the fire.
Helpful Report
Posted 5 months ago
Dear Joel, We are truly sorry to hear about the incident you experienced with your 48 volt unit, and we're relieved to hear that you were able to handle the situation safely. Safety is a top priority for us, and this situation is quite concerning. We take such matters very seriously. To ensure that we can investigate this thoroughly and take appropriate action, we kindly request that you call our customer service team directly to provide further details about this incident. This will allow us to better understand what happened and work toward preventing such occurrences. Your safety and satisfaction are of utmost importance to us, and we appreciate your understanding as we address this matter. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 5 months ago
nobody responded, Julie
Helpful Report
Posted 6 months ago
Dear Tom, We apologize for the lack of response you experienced, and this certainly does not align with our commitment to providing excellent customer service. Your feedback is valuable, and we will investigate this matter further to ensure it doesn't happen again in the future. Please don't hesitate to reach out to us again if you have any concerns or questions. We are here to assist you and will make sure your needs are addressed promptly. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 6 months ago
I sent in a defective pruner and have yet to receive a replacement as per the warranty. I was then asked to send in a copy of the invoice for he original purpose. I did. Now I get an email to send in the pruner. I've notified the third party that this had already been done and had a notification from UPS that it had been received. This issue has been ongoing since May 1, 2023. Everything thus far in dealing with Sun Joe just appears to be a stalling tactic.
Helpful Report
Posted 6 months ago
Dear Raleigh, We sincerely apologize for the great inconvenience you've experienced in your warranty claim process. Your situation should not have taken this long to resolve, and we understand your frustration. We want to assure you that we are actively working on shipping your replacement order for the defective pruner. We appreciate your patience and understanding throughout this process. Please rest assured that we are committed to resolving this matter promptly, and we will do everything in our power to make sure you receive your replacement as soon as possible. Your feedback is important to us, and we're taking steps to improve our processes to avoid such delays in the future. Thank you for bringing this to our attention, and we appreciate your understanding. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 6 months ago
NOTHING THIS PLACE HAS SENT ME WORKS. THEY ARE GOOD WITH WORDS AND EMAILS, THAT'S ABOUT IT. THEY REFUSE TO REFUND MY MONEY, EVEN THOUGH EVERY REPLACEMENT THEY HAVE SENT ME DOESN'T WORK. DO NOT ORDER FROM SUNJOE. MY NEXT STEP IS THE BETTER BUSINESS BUREAU. NO ONE SHOULD BE SELLING THIS STUFF. WE, THE CONSUMERS DESERVE MUCH BETTER THAN THIS!!
Helpful Report
Posted 7 months ago
Dear Valued Customer, We apologize for the frustration and inconvenience you've experienced with our products and services. Your feedback is important to us, and we're truly sorry for any disappointment you've encountered. We understand your concerns and are committed to resolving this issue for you. Please be assured that we take your feedback seriously, and we will work diligently to address your concerns. If you have any further details or information to provide, please don't hesitate to share them with us. Thank you for your patience and understanding as we work to make this right. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 6 months ago
Shop Joe is rated 4.6 based on 1,245 reviews