Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“My Snow Joe was the hardest thing I have ever tried to put together. Trying to push the handle down on the first part of the handle so the gears go together, took brute strength. Then I finally got it together & the wires were on the top of the blower & I had to take it apart again. Then I tried everything to get it started it took me a month of frustration & tears to get it together & working, When I called & got help I got it started right away. Most woman do not have the strength to get the first handle together.”

Helpful Report

Posted 1 year ago

Dear Donna, Thank you for sharing your experience with us regarding the assembly of your Snow Joe product. We sincerely apologize for the challenges you faced and the frustration it caused you. We understand that the initial assembly process, specifically pushing the handle down to ensure proper gear alignment, required significant physical effort. We apologize for any inconvenience this may have caused. Additionally, we apologize for the issue with the wires being on the top of the blower, which resulted in the need for disassembly and reassembly. Your feedback is valuable to us, and we appreciate your patience and perseverance in getting your Snow Joe product working. We are glad to hear that when you reached out for assistance, our team was able to promptly help you get it started. At Snow Joe + Sun Joe, we strive to ensure that our products are user-friendly and easy to assemble. We apologize if this was not your experience. We appreciate your feedback, as it helps us improve our products and the overall customer experience. If you have any further questions or concerns, please do not hesitate to contact us. We are committed to providing you with the best assistance possible. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Not happy not stated in USD on website”

Helpful Report

Posted 1 year ago

Dear Glenn, We apologize for any confusion regarding the currency displayed on our website. Although our website may show prices in USD, please be assured that during the checkout process, the total charge of your order will be converted to CAD. We understand the importance of transparent pricing, and we're actively addressing this to enhance the customer experience. If you have any further questions or concerns regarding your order, please feel free to reach out to our customer service team. We're committed to ensuring your satisfaction with your Snow Joe + Sun Joe purchase. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I asked for an acknowledgement of receipt of the information you requested but never got it.”

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Posted 1 year ago

Dear Robert, We sincerely apologize for the oversight and any inconvenience this may have caused you. Your feedback is crucial in helping us improve our processes and ensure our customers receive the best service. Rest assured, your information is important to us, and we are actively working to process your warranty claim. To provide you with an update on your claim status, we will have one of our representatives give you a callback shortly. If you have any more questions or need further assistance in the meantime, please don't hesitate to reach out. We are committed to resolving this matter to your satisfaction. Thank you for your patience and for choosing Snow Joe + Sun Joe for your outdoor equipment needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I called a couple of months ago to put in a claim for my 1 gallon sprayer that stopped working it is still under warranty but it's out of stock. So in order to get a voucher I need to send in a receipt. I purchased from HSN and they can't find order . So now I guess I'm stuck with a broken sprayer. I have made many purchases from sun joe but after this I won't be spending my hard earned money with this company any more, Anita Kiss”

Helpful Report

Posted 1 year ago

Dear Anita, We appreciate your feedback, and we apologize for any inconvenience you've experienced with your chemical sprayer. We understand your frustration and are committed to helping you resolve this issue. To proceed with a refund or voucher, we require a copy of the invoice for order verification purposes from HSN. We appreciate your patience while we work to resolve your concern. Once you have the invoice, please mail it out to us as you prefer, and we will assist you further in processing your claim. We value your loyalty as a customer and hope to have the opportunity to address your concerns and provide a satisfactory resolution. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Haven’t been able to use our snow joe shovel due to something wrong the first time trying it . Took 3 emails and 4 phone calls and over 6 months to get it replaced being purchased the 2 year warranty and had to get an extension.”

Helpful Report

Posted 1 year ago

Dear Curt, We apologize for the inconvenience and delay you experienced with your Snow Joe shovel. Your frustration is understandable, and we're sorry for any inconvenience this situation has caused. Please accept our sincerest apologies for the lack of stocks and the length of waiting you had to go through. We appreciate your patience throughout the process, and we're glad we were able to arrange a replacement for you. We understand that timely resolution is crucial, and we'll work on improving our response time and communication moving forward. Your feedback helps us identify areas for improvement, and we're committed to ensuring that future experiences with our products and customer service are more seamless. If you have any further concerns or questions, please feel free to reach out to us. Thank you for your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Took a while to get my replacement and had to stay on them to get it but glad about their warranty policy.”

Helpful Report

Posted 1 year ago

Dear Alison, Thank you for sharing your feedback regarding your recent experience with our warranty process. We apologize for any inconvenience you may have experienced due to the delay in receiving your replacement, and we appreciate your patience and understanding. We're pleased to hear that you're satisfied with our warranty policy. Ensuring our customers' satisfaction is a top priority for us, and we're glad we could honor our commitment to you. Your feedback is valuable to us, and we continuously strive to improve our processes to provide the best possible service to our customers. If you ever have any further questions or need assistance, please don't hesitate to reach out to us. Thank you for choosing Snow Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had to reply numerous times by email to send information that had been sent already. The wait time for replacement is a little long, and I have not received replacement at this time, but have emails stating it is being shipped”

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Posted 1 year ago

Dear Phillip, Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you've experienced with the replacement process. Your feedback is valuable to us, and we are committed to addressing these issues promptly. Upon investigating the matter, we found that there was a delay in initiating the return process for the defective sprayer, which led to the extended wait time for the replacement. We kindly ask you to use the prepaid return label to return the defective unit for warranty replacement. Please check the email confirmation we sent for further information. Once the return tracking is scanned and verified, the warranty replacement will be automatically released for shipment. Rest assured, we are closely monitoring the situation to ensure that your replacement is processed as swiftly as possible. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you throughout the process and ensure that you receive your replacement in a timely manner. Once again, we apologize for the delay and any inconvenience it has caused. We appreciate your patience and understanding and remain committed to providing the best service possible to all our customers. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had an issue with my second electric cultivator/tiller, model TJ600E. Last year, my first tiller was replaced under warranty after one use. This summer, the replacement tiller stopped working after one use. I'll be interested to see how next year goes with the third tiller. It is hard not to be skeptical about the reliability of this product. However, in each case, customer service was prompt and responsive to my needs and quickly issued instructions and free return shipping label to receive a replacement tiller. The company certainly stands behind its warranty.”

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Posted 1 year ago

Dear Wayne, Thank you for taking the time to share your experience with us regarding your electric cultivator-tiller. We sincerely apologize for the inconvenience you've faced with the tiller's reliability, and we understand your concern about the product's performance. It's disheartening to hear that you encountered issues with those tillers. Please rest assured that we take product quality and customer satisfaction very seriously, and we have already shared your feedback with our product development team. Our goal is to continually improve our products based on valuable feedback from customers like you. We're pleased to hear that our customer service team was prompt and responsive in addressing your concerns and providing replacements under warranty. We are committed to standing behind our warranty and ensuring that our customers have a positive experience when dealing with any product issues. We sincerely hope that the new tiller provides reliable and satisfactory performance. We have taken note of your situation, and if any issues arise with the replacement tiller, please don't hesitate to reach out to our customer service team immediately. Once again, we apologize for any inconvenience these issues have caused, and we truly appreciate your understanding and patience. If you have any further questions or concerns, or if there's anything else we can do to improve your experience, please feel free to let us know. Thank you for choosing Snow Joe + Sun Joe, and we look forward to providing you with excellent service and reliable products in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I recently purchased a Sun Joe 2080 pressure washer and shortly after putting it together and connecting it to the water hose, the o-ring/gasket inside the hose attached to the wand, started leaking badly. I disconnected the hose and found that the gasket was broken apart. I called the company to get a replacement however, they stated that it was a common problem and they will be sending out a replacement piece or I could buy the gasket myself if I didn't want to wait. If it's a common problem, then why don't you have extra gaskets or send an extra one in the package? It's causing an inconvenience to have to wait for such a small piece or to have to spend time trying to find the part to fix YOUR machine.”

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Posted 1 year ago

Dear Michael, Thank you for bringing this matter to our attention, and we apologize for the inconvenience you experienced with the O-ring on your pressure washer. Your feedback is important to us, and we appreciate your candid remarks about your recent purchase. We're truly sorry that you encountered this issue, and we understand your frustration with having to wait for the replacement part or find it elsewhere. We strive to provide reliable and hassle-free products to our customers, and it's disappointing to hear that this particular component has caused problems for some users. Rest assured that we take customer feedback seriously, and we will address this matter with our product team to see how we can improve the packaging and the availability of spare parts in the future. Your comments will help us make the necessary adjustments to prevent similar inconveniences for our valued customers moving forward. Once again, we apologize for the inconvenience you experienced, and we thank you for bringing this to our attention. If you have any further questions or concerns, or if there's anything else we can do to assist you, please don't hesitate to reach out to us. We appreciate your understanding and patience, and we remain committed to providing top-notch service to our customers. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was not to happy when a hose that I bought got a hole with in A month of getting it. But. Customer service rep. Fe Herediano. Help get me a new one. I really hope that this one hold up longer. Thanks.”

Helpful Report

Posted 1 year ago

Dear Allie, Thank you for sharing your feedback with us regarding your recent experience with our customer service team. We apologize for any inconvenience caused by the hose developing a hole within a month of purchase, and we understand your frustration. We're glad to hear that Fe Herediano from our customer service team was able to assist you in getting a replacement hose. We're committed to providing excellent customer service and ensuring that our customers are satisfied with their purchases. We understand your concern about the durability of the hose, and we assure you that we strive to offer high-quality products. However, in rare cases, unforeseen issues may arise. If you encounter any further issues with the replacement hose, please don't hesitate to reach out to us. We're here to help and ensure that you have a reliable and long-lasting product. Thank you for your patience and understanding. We value your feedback and will use it to improve our products and services. If you have any additional questions or need further assistance, please feel free to contact us. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“He was very good”

Helpful Report

Posted 1 year ago

Dear Carl, Thank you for your positive feedback! We're glad to hear that you had a good experience with our customer service representative. Providing excellent support is important to us, and we appreciate your recognition of our team member's efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Hi Sun/Snow Joe, I recently called in b/c one of the parts on my pressure washer suddenly snapped off due to rust/corrosion. When I called in the gentleman was super nice and helpful- I have no complaints there- and he quickly offered to send me a new replacement part, but...I wasn't sure that he completely understood WHICH part I was referring to, as he kept referring to it as the 'wand'. Then when I got a confirmation email, it showed the actual part that he placed the order for, I was correct- he sent the handle of the power washer, not the long metal tube, that the tips attach to- which is what actually failed. So I snapped a few pics and responded to the form letter showing what was actually in need of replacement- but still haven't gotten a response yet.”

Helpful Report

Posted 1 year ago

Dear Joshua, Thank you for reaching out to us and providing your feedback. We apologize for the confusion regarding the replacement part for your pressure washer, and we appreciate your patience throughout the process. We are glad to hear that our customer service representative was nice and helpful during your call. However, we understand your concern about the misunderstanding regarding the specific part you needed. We apologize for any inconvenience caused by the incorrect order placement. We have taken note of your response to the confirmation email, along with the attached pictures showcasing the actual part that requires replacement. Please expect a call today from one of our team to correct this. We apologize for any delay in our response and want to assure you that we are committed to resolving this issue for you. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you and ensure that you have a positive experience with Snow Joe + Sun Joe. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The associate was very helpful. I am still waiting for the mailing label and an answer to my question - will SunJoe cover my mailing costs?”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive feedback about the helpfulness of our associates. We're glad to hear that you had a positive experience with our customer service team. Regarding your question about the mailing costs, we apologize for any confusion. As part of our commitment to excellent customer service, we are happy to provide a prepaid return label to cover the cost of returning your item. We understand the importance of a hassle-free return process, and we want to make it as convenient as possible for you. Rest assured, we have sent you the prepaid return label so you can easily return the item. Additionally, we will keep you updated throughout the process of your warranty claim to ensure you have all the necessary information. If you have any further questions or concerns, please don't hesitate to let us know. We're here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to resolving your issue promptly. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had two recent interactions. One was about my brand new lawn mower that showed up repackaged in a brown box, either a return by other customer or a refurb sent to me for a purchase of a brand new unit. All I was offered was 6 months warranty extension which I still find unacceptable. Or to further inconvenience me and deal with a whole return process and having to wait weeks before having a lawn mower in summer. That interaction I would rate as a zero star if I could. The second was about 2 of my batteries that stopped working. I was lucky to have an understating rep on the call and that was dealt with quickly and in the very efficient experience I have always had with sunjoe. I would give that interaction a 5. Average of bought would be 2.5 so I rounded that up to a 3 start because of how bitter I still am about receiving”

Helpful Report

Posted 1 year ago

Dear Pierre, We sincerely apologize for the issues you experienced with your recent interactions. We understand that receiving a repackaged lawn mower and the inconvenience it caused is frustrating, and we apologize for any disappointment it may have caused you. Our aim is to provide brand-new products to our customers, and we regret any inconvenience caused by this situation. We acknowledge that the warranty extension offered may not have met your expectations, and we apologize for any dissatisfaction. On the other hand, we are glad to hear that your second interaction regarding the battery issue was handled efficiently and to your satisfaction. We appreciate your positive feedback in that regard. We truly value your feedback, as it helps us identify areas where we can improve our products and services. We will take your comments into consideration as we strive to enhance our customer experience and ensure the highest level of satisfaction for all our customers. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us. We are here to help. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Cshskahsklajshdkkabd”

Helpful Report

Posted 1 year ago

Dear Troy, Thank you for taking the time to review Snow Joe + Sun Joe. We are glad that you have enjoyed your experience with us so far. We strive to make sure all our customers are happy with their purchase and the experience they have with us - if there is anything we can do to make that happen, we are always here to help. Please don't hesitate to reach out if you need any assistance in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was able to get my question answered, but I still have one question that I can't get an answer to. I have an MJ401C lawn mower and have asked if there is a plug available to make it a mulcher. I was told no, so I asked if I could just remove the grass catcher, making it a mulcher. I was told it would damage the mower, but I don't see how it would do damage. If I could get an answer to that I would appreciate it.”

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Posted 1 year ago

“The service was fine except it took 2 weeks for someone to respond to my email”

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Posted 1 year ago

Dear Blair, Thank you for reaching out to us and sharing your feedback. We apologize for the delay in responding to your email. We strive to provide timely and efficient customer service, and we understand the importance of prompt communication. Your experience is important to us, and we will take your feedback into consideration to improve our response times. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your patience and look forward to serving you better in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer service representative was very knowledgeable and helpful. Very pleased with his work, which is why I rated him a 5 star. However, I was told I would receive a better quality hose than what I was returning. That is not the case! I receive the same hoses that have been replaced several times because they are nothing that the manufacturer claims. They kink, not good quality as they get tiny punctures out of nothing, water leaks from the area that connects to the wall. I would prefer a full refund to try a different brand of water hose.”

Helpful Report

Posted 1 year ago

Dear Elisa, Thank you for sharing your feedback with us regarding your recent experience with our customer service representative. We appreciate your positive rating and are glad to hear that you found our representative knowledgeable and helpful. We apologize for any confusion regarding the replacement hoses you received. Please be assured that the warranty order created for your replacement hoses was brand new and our intention was to provide you with an upgraded model compared to your original garden hose. We apologize if this was not the case, and we understand your disappointment. We take the quality of our products seriously, and it is concerning to hear about the issues you have encountered with the replacement hoses. We strive to provide high-quality and reliable products to our customers, and we apologize for any inconvenience or frustration this may have caused. Thank you for your understanding and patience. We value your loyalty as a customer, and we want to ensure that you have a positive experience with our products. We look forward to hearing from you and working towards a resolution. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I have tried to get some help with attaching the spraying wand to the gun with no help. My daughter wanted me to return the unit, but the unit is fine and I do not want a rebuilt unit and decided NOT to return the unit. I have other products from Snow Joe and they work fine.”

Helpful Report

Posted 1 year ago

Dear Kaye, Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced while trying to attach the spraying wand to the gun. We understand your concerns about receiving a rebuilt unit and respect your decision not to return the unit. We would like to ensure that you receive the assistance you need with attaching the spraying wand. Our customer support team is here to help you resolve this issue and provide any guidance you may require. Please know that we will reach out to assist you further. We appreciate your loyalty to Snow Joe and Sun Joe products, and we want to ensure that you have a positive experience with all our products. We look forward to hearing from you and finding a satisfactory solution to your current situation. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“purchased a chemical sprayer on 3/5/22, and it stopped working, called for advice and help troubleshooting the problem, but the tech had no answers or advice to fix it, and there are no replacement parts available, i ended up fixing it myself, it was the battery, I managed to Macgyver back to working.”

Helpful Report

Posted 2 years ago

Dear Dennis, Thank you for bringing this to our attention. We are sorry to hear that you experienced issues with your chemical sprayer and that our technical support team was unable to fully provide a solution or advice. Unfortunately, we do not have any available replacement battery for this particular model and it has run out of warranty. Thus, we recommend the best to have it fixed in a repair shop. We apologize for any inconvenience this may have caused you. We are glad to hear that you were able to fix the issue with the battery yourself, but we would like to follow up with you to ensure that your unit is now functioning properly. If you have any further concerns or questions, please do not hesitate to contact us. Thank you for choosing Snow Joe + Sun Joe and for giving us the opportunity to serve you. We value your feedback and will use it to improve our services in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews