I had two recent interactions. One was about my brand new lawn mower that showed up repackaged in a brown box, either a return by other customer or a refurb sent to me for a purchase of a brand new unit. All I was offered was 6 months warranty extension which I still find unacceptable. Or to further inconvenience me and deal with a whole return process and having to wait weeks before having a lawn mower in summer. That interaction I would rate as a zero star if I could. The second was about 2 of my batteries that stopped working. I was lucky to have an understating rep on the call and that was dealt with quickly and in the very efficient experience I have always had with sunjoe. I would give that interaction a 5. Average of bought would be 2.5 so I rounded that up to a 3 start because of how bitter I still am about receiving