Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Emailed support, there was a very clear misunderstanding of the ask or issue. They mailed a part not even close to the area of the broken/missing part. Only reason I gave 4 stars is because I called into support and to my surprise they are sending a full unit replacement. I am waiting on the return label still to return the broken one”

Helpful Report

Posted 2 months ago

Dear Valued Customer, Thank you for sharing your feedback with us. We apologize for any misunderstanding or confusion that occurred during your initial interaction with our support team. We understand how frustrating it can be when expectations are not met, and we apologize for any inconvenience caused. However, we are pleased to hear that when you reached out to our support team via phone, they were able to address your concerns and provide a satisfactory resolution by arranging a full unit replacement. We strive to ensure that our customers receive the assistance they need, and we are glad that we were able to rectify the situation for you. Regarding the return label for the broken unit, we apologize for any delay in receiving it. We understand the importance of a smooth return process and will expedite the issuance of the return label for you. At Snow Joe + Sun Joe Customer Care, we value your feedback and take it seriously. We will use your comments to improve our processes and ensure a better experience for our customers in the future. If you have any further questions or require any additional support, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“I did reply already but yes thank you. I have returned the batteries using the ups label you sent me. Christine Reamillo did a great service for your company. I ordered two batteries prior and they are on track to deliver today. The two new from the warranty hopefully show up shortly after. Thanks for the great service.”

Helpful Report

Posted 2 months ago

Dear Peter, Thank you for your reply and continued patience! We're glad to hear you've returned the batteries using the UPS label we provided. We are also delighted to hear that Christine Reamillo provided you with great service. We'll be sure to pass on your kind words to her, as it will surely brighten her day. It's great news that your previously ordered batteries are scheduled to arrive today, and we hope the replacement batteries under warranty follow shortly after. We strive to offer efficient and helpful service, so we appreciate your acknowledgement of our efforts. Should you have any further questions or concerns regarding your batteries or any other Snow Joe + Sun Joe products, please don't hesitate to reach out. We're always happy to assist in any way we can. Thank you again for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“Just wait to hear about my charger that no longer charges”

Helpful Report

Posted 3 months ago

Dear Wanda, Thank you for bringing to our attention the issue you are facing with your charger no longer charging. We sincerely apologize for the inconvenience this has caused you. Please be assured that we take this matter seriously, and we are committed to resolving it promptly for you. Our dedicated team will be reaching out to you shortly to gather more information and work towards a solution that meets your satisfaction. Once again, we apologize for any inconvenience this has caused and appreciate your patience as we address this matter. Should you have any further questions or concerns in the meantime, please do not hesitate to contact our customer care team. Thank you for your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“Made progress each email. Satified!”

Helpful Report

Posted 3 months ago

Dear Glenn, We're thrilled to hear that you've made progress with each email and are feeling satisfied! Knowing that our communication helped you move forward truly makes our day. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and clear, timely communication. Your review confirms we're on the right track, and we're so happy to have been a part of your positive experience. If there's anything else we can assist you with, please don't hesitate to reach out. We're always here to help you get the most out of your Snow Joe or Sun Joe product. Thank you again for your review and your business. We truly appreciate your support! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“Great service. Thanks”

Helpful Report

Posted 4 months ago

Dear Janice, Thank you for your feedback! We are thrilled to hear that you had a great service experience with us. At Snow Joe + Sun Joe Customer Care, we strive to provide exceptional service to our valued customers. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or need any assistance in the future, please feel free to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“Alex was good. Informative. Explained the problem. I believe it will be resolved now.”

Helpful Report

Posted 4 months ago

Dear Valued Customer, Thank you for sharing your positive experience with Snow Joe + Sun Joe customer service, especially your interaction with Alex. We are delighted to hear that Alex was able to effectively troubleshoot the issue you were experiencing and provide you with a clear explanation of the problem. We strive to provide our customers with exceptional service and are committed to resolving issues promptly and effectively. Alex's ability to identify the root cause of the problem and communicate the solution in an informative manner exemplifies our commitment to customer satisfaction. Your kind words serve as a testament to Alex's dedication to excellence. We appreciate your feedback and are glad that Alex's exceptional service reinforced your confidence in our brand. Thank you for choosing Snow Joe + Sun Joe. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“Alex was very helpful in helping me in search of parts.”

Helpful Report

Posted 4 months ago

Dear Danny, Thank you for your kind words about Alex's assistance in helping you find the parts you needed. We are committed to providing our customers with exceptional service, and we are thrilled to hear that Alex exceeded your expectations. Alex's dedication to customer satisfaction is a testament to our commitment to providing the best possible experience for our valued customers. We appreciate your feedback and will continue to work hard to earn your continued satisfaction. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“Disappointed with the issue I had with my brand new tiller, but very much appreciate that they worked with me to find a solution. Happy to see that they have good customer service.”

Helpful Report

Posted 5 months ago

Dear Valued Customer, We sincerely apologize for the inconvenience caused by the issue you experienced with your brand new tiller. We understand your disappointment and appreciate your feedback. At Snow Joe + Sun Joe, we prioritize customer satisfaction and are committed to providing high-quality products and exceptional service. We take customer complaints very seriously and strive to resolve any issues promptly and effectively. We are pleased to hear that our customer service team was able to work with you to find a satisfactory solution. We value your understanding and appreciate you giving us a chance to rectify the situation. Your feedback will be shared with our product development team to investigate the cause of the issue and implement preventive measures to ensure it does not happen again. We are committed to continuous improvement and aim to provide our customers with a seamless and enjoyable experience. Thank you for choosing Snow Joe + Sun Joe. We hope you continue to enjoy your tiller and continue to be a valued customer. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 5 months ago

“Service has been great, but I expecting my 2nd warranty replacement on my manual log splitter, so I am reluctant to speak about the quality of the product.”

Helpful Report

Posted 5 months ago

Dear Paul, We sincerely apologize for any inconvenience caused by the issues you have experienced with your log splitter. We understand your reluctance to speak about the product's quality given the need for a second warranty replacement. At Snow Joe + Sun Joe, we take product quality very seriously and are committed to providing our customers with durable and reliable products. We appreciate you bringing these issues to our attention. We will thoroughly investigate the matter and take appropriate steps to address any underlying quality concerns. Your feedback is invaluable in helping us improve our products and provide a better customer experience. In the meantime, we remain committed to providing you with exceptional customer service and ensuring that your concerns are addressed promptly and effectively. We will keep you updated on the progress of our investigation and the resolution of your warranty claim. Thank you for your patience and understanding. We value your business and appreciate you choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 5 months ago

“Service was fast, to the point, and answered my question.”

Helpful Report

Posted 5 months ago

Dear William, Thank you for taking the time to leave a positive review about our customer service. We are so glad to hear that you found our service to be fast, to the point, and helpful in answering your question. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and efficient. We appreciate your feedback, and we will continue to strive to exceed your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 5 months ago

“Alex was helpfull and friendly. Just waiting on delivery.”

Helpful Report

Posted 5 months ago

Dear Wendy, Thank you for taking the time to leave a positive review about Alex, our customer service representative. We are so glad to hear that you found him to be helpful and friendly. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and helpful. We appreciate your feedback, and we will continue to strive to exceed your expectations. We understand that you are waiting on delivery, and we apologize for any inconvenience this may cause. We are working hard to ship orders as quickly as possible, and we will keep you updated on the status of your order. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 5 months ago

“Michelle,the contractor helped me through the process of getting straightened out on the matter, she was very helpful.”

Helpful Report

Posted 5 months ago

Dear John, Thank you for taking the time to leave a positive review about Michelle, our customer service representative. We are so glad to hear that she was able to help you get straightened out on the matter and that you found her to be helpful. Michelle is a valuable member of our team, and we are grateful for her hard work and dedication. We are committed to providing our customers with the best possible experience, and Michelle is a key part of that. We appreciate your feedback, and we will continue to strive to exceed your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 5 months ago

“It took a lot of back and forth, but ultimately, Snow Joe honored its warranty and replaced our defective blower. I can only hope that the new one will not disappoint.”

Helpful Report

Posted 5 months ago

Dear Nancy, We appreciate your patience throughout the process and thank you for allowing us to honor the warranty by replacing your defective blower. We understand the inconvenience this might have caused, and we strive to provide the best resolution. We're committed to ensuring your satisfaction and hope that the replacement unit will exceed your expectations. If there's anything else we can assist you with or if you have further questions, please feel free to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 5 months ago

“So the customer service reps were excellent. My criticism is that SunJoe couldn't replace a $15 fitting on an almost new pressure washer. Instead, I had to take the entire unit apart, buy a box and ship the entire unit back for replacement. A huge waste of money for the company and a pain in the neck for me. Again the support was excellent.”

Helpful Report

Posted 5 months ago

Dear Andrew, Thank you for sharing your feedback and for acknowledging the excellence of our customer service representatives. We apologize for the inconvenience you experienced regarding the fitting of your pressure washer. At times, some specific parts might not be produced for individual sale or replacement due to various constraints. We deeply regret the hassle and cost incurred in returning the entire unit for such a small part. Your feedback is important to us, and we will certainly review our procedures to enhance the service we provide to our customers. We appreciate your understanding in this matter. We're grateful for your recognition of our exceptional support team. If there's anything else we can do to assist you or if you have further feedback, please don't hesitate to reach out. We're committed to ensuring your experiences with Snow Joe + Sun Joe are positive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 5 months ago

“I was very happy that it was such and easy replacement process I was a bit disappointed that the hose broke so fast when I had followed the instructions to the letter I hadn't had it but a month and didn't use it every day so that wasn't a good thing. The only negitive thing I can say is that I wished the company would have allowed and e change for shorter length once I purchased it I realized that I really only needed maybe 50 ft hose and I would have been happy to get 50ft as replacement rather than 100ft however I will make it work”

Helpful Report

Posted 5 months ago

Dear Jaspurr, Thank you for sharing your feedback with us, and we're pleased to hear that the replacement process was straightforward. We apologize for the inconvenience you experienced with the hose and appreciate your understanding. We understand your disappointment with the hose's durability and the desire for a shorter length. Your input is valuable to us, and we will certainly take this into consideration for future improvements. We strive to provide the best products and services to our customers, and your feedback helps us in that endeavor. If you have any further questions or need assistance with making the 100ft hose work for your needs, please don't hesitate to reach out to us. We're here to ensure your satisfaction and to help in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 5 months ago

“I called and spoke with Alexander and I must say he was very polite and professional. He was very easy to speak with and explained to me where my needle clean-out tool was attached to my owner's manual. My real concern was the inlet water hose attachment (not being able to screw it in and feel like it was secure from leaking). I haven't had the opportunity to try it yet due to the weather.”

Helpful Report

Posted 6 months ago

Dear Gary, Thank you for your kind words about Alexander and our customer service. We're glad to hear that he provided you with the information you needed and that you found him polite and professional. Regarding your concern about the inlet water hose attachment, we hope that when you get the opportunity to use it, everything goes smoothly. If you ever have further questions or need assistance in the future, please feel free to reach out. We're here to help. Enjoy your Snow Joe + Sun Joe equipment! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 6 months ago

“The online customer service was friendly and helpful”

Helpful Report

Posted 6 months ago

Dear Tania, Thank you for your feedback! We're delighted to hear that you found our online customer service friendly and helpful. Your satisfaction is important to us, and we're here to assist you with any questions or concerns you may have. If you ever need further assistance or have more questions in the future, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 6 months ago

“The hose I purchased was defective. The customer service agent was very helpful. I am looking forward to a speedy replacement.”

Helpful Report

Posted 6 months ago

Dear Leigh, Thank you for bringing this to our attention. We're genuinely sorry to hear about the issue with the hose you purchased, but we're glad that our customer service agent was able to assist you effectively. Your satisfaction is our priority, and we're committed to ensuring you receive a speedy replacement to make things right. If you have any more questions or concerns during this process, please feel free to reach out. We're here to help and make sure your experience with our products is nothing short of excellent. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your patience as we work to resolve this matter. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 6 months ago

“Last representative good, but he was third time I had to contact company.”

Helpful Report

Posted 6 months ago

Dear David, We truly appreciate your feedback, and we apologize for any inconvenience you experienced with our previous interactions. We understand your frustration, and we're sorry it took multiple attempts to resolve your issue. Our aim is to provide efficient and effective support right from the first contact. We acknowledge that there's room for improvement in this aspect, and we're working diligently to ensure that future interactions are more streamlined. Your insights are vital to us, and we value your business. If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We're here to help and ensure a smoother experience. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you better in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 6 months ago

“Charito was very helpful in addressing my problem with my Sun Joe electric mower”

Helpful Report

Posted 6 months ago

Dear Valued Customer, We are delighted to hear that Charito was able to assist you effectively with your Sun Joe electric mower issue. Our team is committed to providing excellent support, and we're pleased that you had a positive experience. If you ever encounter any more questions or need assistance with any of our products in the future, please feel free to reach out to us. We're here to help. Thank you for being a valued part of the Snow Joe + Sun Joe family. We look forward to serving you again whenever you need us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 6 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews