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Shop Joe Reviews

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

4.6

Based on 1,245 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered and got quickly the Battery and charger for my Blower.”

Posted 11 months ago

Dear Diana, Thank you for your feedback regarding your recent order of the battery and charger for your leaf blower. We're thrilled to hear that you received your order promptly. At Snow Joe + Sun Joe, we strive to provide our customers with excellent service and fast delivery. We understand the importance of having reliable accessories for your tools, and we're glad we could meet your expectations. If you have any further questions or need assistance with your blower or any other products, please don't hesitate to reach out to our customer care team. We're here to help! Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Snow Joe rep sent me a link after trying to help solve a problem. It worked to help me figure out solution.”

Posted 11 months ago

Dear Eric, Thank you for your review! We're glad to hear that our customer service representative was able to assist you with your problem. Sending you a helpful link to find a solution is part of our commitment to providing excellent customer support. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help you. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“I spoke with two different agents. The first was a female with a very thick Indian accent and had difficulty speaking in English. She seemed to not be able to grasp the things I was telling her. When I called back, I reached a man that was easy to understand and was very helpful and got my problem resolved in 10% of the time I spent with the first agent.”

Posted 1 year ago

Dear Dan, Thank you for your review and feedback on your recent experience with our customer service. We apologize for any inconvenience or frustration you may have experienced during your first interaction with our agent. We strive to provide quality service and understand how important it is to effectively communicate with our customers. We are happy to hear that your second interaction with our agent was more positive and that your issue was resolved promptly. We will take your feedback into consideration to improve our service and ensure that our agents can communicate effectively with our customers. Thank you for choosing Snow Joe + Sun Joe and we hope to serve you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I ordered a manual for my Sun Joe multi lawn tool. The agent was very helpful. It's been a week since I called .I haven't received the manual yet , but I'm confident it will arrive soon.”

Posted 1 year ago

Dear Susan, Thank you for taking the time to share your experience with our customer service team. We appreciate your kind words about our helpful agent. However, we apologize for any confusion or inconvenience caused regarding the delivery of the manual. We do not mail manuals because they are accessible online for immediate download. We understand that not everyone may have access to the internet, and we apologize for any inconvenience this may have caused you. If you are still having trouble accessing the manual online, please let us know and we would be happy to assist you further. Thank you for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very professional and quick to help”

Posted 1 year ago

Dear Mike, Thank you for taking the time to share your positive experience with our customer service team. We are glad to hear that our representative provided you with professional and quick assistance. Our team works hard to ensure that our customers receive the best possible service and we appreciate your feedback. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The experience with staff was good. But it was a disappointment that the first snow joe didn't work and I was put to the hassle of sending it back and reassembling a new one. As there has been no snow since the new SJ was sent, I will have to wait until next year to learn if the new SJ works properly. Thus, the total experience with SJ is still out for conclusion.”

Posted 1 year ago

Dear Brian, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the first Snow Joe unit you received, and we appreciate your patience and understanding in having to send it back and receive a new one. We hope that the new unit will work properly and meet your expectations when the snow comes next year. If you encounter any issues or have any further questions, please do not hesitate to reach out to us. We are committed to providing excellent customer service and ensuring that our customers are satisfied with their Snow Joe products. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Defective unit was quickly replaced, no fuss.”

Posted 1 year ago

Dear Richard, Thank you for sharing your positive experience with Snow Joe + Sun Joe Customer Care. We are glad to hear that our team was able to quickly replace your defective unit without any hassle. Customer satisfaction is our top priority, and we are always here to help resolve any issues with our products. Please do not hesitate to reach out to us if you need any further assistance. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Some confusion in the shipping of the replacement. Tracking for both purolater and then UPS was not successful. Replacement arrived much latter than the original forecast date.”

Posted 1 year ago

Dear Don, We apologize for the confusion and delay in the shipping of the replacement item. We have made changes with the carrier of your warranty replacement due to no movement after it has been placed. Please know that we take your feedback seriously and are working hard to ensure a smoother and more efficient shipping process for our customers. We appreciate your patience and understanding and hope that you will continue to give us the opportunity to serve you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Tart was very courteous and prompt in registering the warranty on my newly purchased chain saw. Thank you.”

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer service representative, Tart. We are thrilled to hear that he was able to provide you with courteous and prompt service in registering the warranty on your newly purchased chain saw. At Snow Joe + Sun Joe, we pride ourselves on providing excellent customer service and we are so glad to hear that Tart was able to uphold our commitment to customer satisfaction. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Directions were unclear - I'm female, rep helped me by clarifying saw component”

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave us a review. We are happy to hear that our representative was able to assist you in clarifying the saw component despite the unclear directions. Our team is always here to help and provide support to our valued customers. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“So the people that I dealt with got me my replacement hose, the issue I have is that these hoses keep bursting in a matter of uses not years, so fix the design”

Posted 1 year ago

Dear Paul, Thank you for taking the time to share your feedback. We are glad that our team was able to provide you with a replacement hose, but we are sorry to hear that you have experienced multiple hose bursts. At Snow Joe + Sun Joe, we strive to provide products of the highest quality and durability. We take all customer feedback seriously, and we will be sure to pass your comments along to our product development team for further review. Please feel free to reach out to us if you have any further concerns or questions. We appreciate your business and hope to continue to provide you with excellent service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It took 3 months to get a replacement as I was told there were none to send out. Called back and there were replacements available, so tech got one on the way. In general techs were friendly and helpful.”

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your experience with us. We're sorry to hear that it took three months to receive your replacement, and we understand your frustration with the delay. We're glad to hear that our representatives were friendly and helpful, and we will make sure to use your feedback to improve our processes moving forward. Thank you for your patience and understanding. Please don't hesitate to reach out if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They were quick to reply and took care of the problem BUT Im not real happy with how it turned out. The steamer didin't work. They would only give me a credit at SnowJoe and not give me my money back. I understand the policy and if I'd returned it becuase I just didn't like it I can see the credit but it didn't work. THAT'S ON YOU GUYS NOT ME. It was extra work for me to pack it up and send it back. In this case returning my money would have been the proper thing to do since it was your fault not mine.”

Posted 1 year ago

Dear Rose, Thank you for bringing this to our attention. We apologize for any inconvenience caused by our policy regarding returns. We understand your frustration and we appreciate your feedback on this matter. We would like to assure you that we take product quality seriously and we will investigate this issue with our team, then we'll proceed with the refund back to your payment method. Please do not hesitate to contact us again if you have any further questions or concerns. We value your business and will do everything we can to make it right. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Très gentille et serviable personne, mais ça n'a pas réglé mon problème...J'en ai acheté une neuve...Merci.”

Posted 1 year ago

Très cher client, Merci d'avoir pris le temps de laisser un avis sur votre expérience avec Snow Joe + Sun Joe. Nous sommes heureux d'apprendre que notre représentant du service client a été gentil et serviable, même si nous sommes désolés d'apprendre que votre problème n'a pas été résolu. Si nous pouvons faire quoi que ce soit d'autre pour vous aider à l'avenir, n'hésitez pas à nous contacter. Cordialement, Service client Snow Joe + Sun Joe

Posted 1 year ago

“Issues were regarding one of our Batteries. On review and tests, Snowjoe advised they would replace our existing snowblower.”

Posted 1 year ago

Dear Douglas and Gail, Thank you for your review and for bringing this issue to our attention. We're sorry to hear that you experienced issues with one of our batteries, but we're glad to know that our team was able to resolve the issue and provide a replacement snowblower. We always strive to provide the best possible customer service and ensure that our products meet the highest standards of quality. Please let us know if you have any further questions or concerns, and thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sunjoe Tech support was helpful, but overall I am disappointed that the parts I needed to fix my snowblower are not stocked by Snowjoe and have not been in stock for over a year! Belts are basic maintenance item for most snowblowers and its really unacceptable that these commonly needed wear items are not available.”

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your feedback with us, and we appreciate your honesty regarding your recent experience with our product support team. We're glad to hear that our tech support team was helpful, but we're sorry that we were not able to provide the parts that you needed to fix your snowblower. We understand that belts are a basic maintenance item for most snowblowers, and we apologize that these wear items are not currently in stock. We're aware that this has been an ongoing issue, and we're working hard to restock these parts as soon as possible. We value your feedback and appreciate your patience in this matter. If you have any further concerns or questions, please don't hesitate to reach out to us. We're always here to help and ensure that our customers are completely satisfied with their experience. Thank you for choosing Sun Joe, and we appreciate your understanding and support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Surprisingly tone deaf and ill informed representativesto assist with product support. Bought a new spotlight, received with defective battery which discharged after being fully charged by me with no use in 3-4 days. Contacted Snowjoe and representative asked that I provide a video demonstrating the problem.....huh ? This is a standard tactic with Snowjoe. I asked them to explain how I should video a faulty battery that discharged by itself over a 3-4 day period. They finally agreed to replace the battery. Not sure why a customer has to be subjected to this BS just to be provided with the properly functioning equipment we purchased. Problem is in process of getting corrected for which I am thankful.”

Posted 1 year ago

Dear Scott, Thank you for bringing this to our attention, and we apologize for the inconvenience and frustration that you experienced with our product support team. We take all feedback seriously, and we're sorry that we fell short of your expectations. We understand that you received a defective battery with your new spotlight and that you had difficulty demonstrating the issue to our representative. We're sorry for any confusion or frustration that this caused, and we'll use your feedback to improve our processes and ensure that our representatives are better equipped to assist customers in the future. We're glad to hear that the problem is being corrected, and we hope that the replacement battery meets your expectations. If you have any further concerns or questions, please don't hesitate to reach out to us. We're always here to help and ensure that our customers are completely satisfied with their experience. Thank you for choosing Sun Joe, and we apologize again for any inconvenience that you experienced. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Bought the SJ627E MODEL IN 2020 works as advertised no complaints. The only drawback is your crucial replacement parts belts and plastic pulleys have been OUT OF STOCK SINCE DECEMBER how do you run a snowblower company without these parts in beginning of winter & have no idea when they will be in SOLUTION get rid of your inventory manager he's not doing his job anyway”

Posted 3 years ago

Thanks for the feedback. We will look into the parts issue on the website. We also sent you a private reply regarding the parts. If you need anything else, please shoot us an email at help@snowjoe.com.

Posted 3 years ago

“Not such a great experience with the product, but excellent customer service experience. Last year my wife bought me a cordless snowblower for my birthday in late February. It worked great the rest of the winter, but when I pulled it out this year it wouldn't start - good battery, dead blower. Not so great. So I called the customer service number. They took my info and promised to send me an email with directions to ship it back and get a new one under warranty. A few days passed and I hadn't received an email so I called again. They corrected the problem by emailing me immediately and shipping a new blower without having to wait. Gave me a prepaid label to ship the old one back. Very pleased with their response - now waiting for a few inches snow to see how the new blower works for me.”

Posted 3 years ago

Glad to hear we were able to get this resolved for you, Dennis. If you need anything else, please don't hesitate to reach out to us at help@snowjoe.com.

Posted 3 years ago

“I purchased the smaller electric snow blower 3 years ago. We haven't had to use it that often. But this last storm we had in Cleveland was close to 18 inches. We truly put our snow Joe blower to the test. My driveway is very long. It did a great job job. The only thing is we had to get 3 extension cords that we duct taped together. I wish I could an actual picture of my driveway. It would make a believer out of you.”

Posted 5 years ago

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Shop Joe is rated 4.6 based on 1,245 reviews