Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“When ordering from Sun Joe they need to make sure that they know what company the customer is ordering from HSN are QVC because they didn't know which one.”

Helpful Report

Posted 7 months ago

Dear Billy, Thank you for bringing this issue to our attention, and we apologize for any confusion you experienced while ordering from Sun Joe. We understand how important it is for our customers to have a seamless and hassle-free experience. We're continuously working to improve our processes and ensure that our customer service representatives are well-informed to assist you better. Your feedback is valuable to us in making these necessary improvements. If you have any more concerns or questions in the future, please feel free to reach out. We're here to help and ensure your experience with Snow Joe + Sun Joe is a positive one. Thank you for choosing us as your outdoor equipment provider. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 6 months ago

“It was a long process ,but everyone tried to be as helpful as possible , received replacement 09/27/23”

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Posted 7 months ago

Dear Glenda, Thank you for your feedback, and we appreciate your patience throughout the process. We're glad to hear that our team tried to be as helpful as possible. We understand that the process may have taken longer than expected, and we apologize for any inconvenience you experienced. Your satisfaction is important to us, and we're pleased to know that you received your replacement on 09/27/23. If you ever have more questions, require further assistance, or wish to share more feedback in the future, please don't hesitate to reach out. We're here to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 7 months ago

“The customer service is great. I am on my fourth replacement product. I have no trust in your product.”

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Posted 7 months ago

Dear Michael, Thank you for sharing your feedback regarding your experiences with our customer service. We appreciate your honesty and your ongoing support. We understand that having gone through multiple replacement products can be frustrating and may have eroded your trust in our products. We sincerely apologize for any inconvenience you've faced. Rest assured that we take customer feedback seriously and continuously work to improve our products and services. If you ever decide to give our products another chance in the future, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure that you have a positive experience. Your feedback is valuable to us, and we will use it to make improvements and regain your trust. Best regards, Snow Joe + Sun Joe Customer Care

Posted 7 months ago

“You should hire Americans! The girl who helped me is a sweetheart. She took excellent care of me. You should put brushless motors in your products and you won't be doing near as many warranties.”

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Posted 7 months ago

Dear Vince, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our customer service representative. We appreciate your suggestion about brushless motors and will certainly take it into consideration as we continue to improve our products. At Snow Joe and Sun Joe, we value our customers' input, and we're always working to provide the best possible products and services. If you ever have more ideas or need assistance in the future, please feel free to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 7 months ago

“Within 2 minutes the agent had a total grasp of my situation and had verified that I had ordered the item from them. A replacement was out of stock but he found a substitute that I believe is better for me as well. Has not been received but I have total confidence.”

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Posted 7 months ago

Dear Dan, Thank you for sharing your experience with us. We're delighted to hear that our agent was able to quickly understand your situation and verify your order. Your satisfaction is important to us, and we're glad to know that you have confidence in the substitute item we've arranged for you. We strive to provide the best possible service to our customers, and we're always here to assist you with any questions or concerns you may have. If there's anything else we can do to enhance your experience or if you require further assistance when your replacement arrives, please don't hesitate to reach out to us. Once again, thank you for choosing Snow Joe + Sun Joe, and we appreciate your trust in our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 7 months ago

“I've been waiting for my warranty replacement for a while now. She finally found the problem and corrected it.”

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Posted 8 months ago

Dear Jose, Thank you for your patience during the warranty replacement process. We apologize for any delays you experienced, but we're glad to hear that the issue was identified and corrected. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“I recently contacted Customer Support to discuss my Sun Joe purchase. The knowledgeable agents were quick to address my questions and offered a solution that was above my expectations.”

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Posted 8 months ago

Dear Cathy, Thank you for taking the time to share your positive experience with our customer service. We're delighted to hear that our knowledgeable agents were able to assist you promptly and provide a solution that exceeded your expectations. Your satisfaction is important to us, and we're here to help with any future queries or assistance you might need. Should you have any more questions or require further assistance, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“Great service!”

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Posted 8 months ago

Dear Valued Customer, Thank you for your kind words! We're thrilled to know that you had a great experience with our service. If you ever need assistance or have any questions, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“Very pleasant and helpful customer service rep.”

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Posted 8 months ago

Dear Tom, Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience with our customer service representative. Providing excellent service is something we take great pride in, and we're glad we could assist you. Should you need any further assistance or have any questions, please don't hesitate to get in touch. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“I was happy I finally received my solar lights. I wasn't happy with the 4 times I called and was told to wait 36 to 48 hours for an email and none came with shipment details - it took so many calls. But in the end of this frustration I did receive my lights.”

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Posted 8 months ago

Dear Carol, We appreciate your feedback and we apologize for any frustration you experienced during the process of receiving your solar lights. We understand the importance of timely and accurate information, and we're sorry for any inconvenience caused by the delays in providing shipment details. We're glad to hear that you eventually received your solar lights and that you're happy with your purchase. Your satisfaction is important to us, and we're constantly working to improve our processes to ensure a smoother experience for our customers. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and thank you for bringing this matter to our attention. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“Reported that my hose sprung a leak, and so I was told a new one will be sent. Hoping the new one last longer than the first.”

Helpful Report

Posted 8 months ago

Dear Leslie, Thank you for bringing the issue with your hose to our attention. We're sorry to hear about the leak you experienced, and we appreciate your patience as we work to resolve this matter for you. Our goal is to provide you with a reliable and long-lasting product, and we're committed to ensuring that the replacement hose meets our high standards of quality. If you have any further concerns or need assistance in the future, please feel free to reach out to us. We value your feedback and are here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“I had a warranty issue and the item was promptly replaced. I had to send a video of the old one being destroyed. Apparently cutting the cord and braking the plastic intake was not enough. I was told to use heavy equipment to destroy the mother. Ended up borrowing a sledge hammer from a neighbour. It was a little ridiculous.”

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Posted 8 months ago

Dear Valued Customer, We appreciate your feedback and apologize for any inconvenience you may have experienced during the warranty process. We strive to ensure a smooth and efficient experience for our customers, and we're sorry to hear that the video requirement seemed excessive. Your input is valuable to us, and we'll certainly take it into consideration as we work to improve our procedures. We're glad we could ultimately assist you with your warranty claim. If you have any further concerns or questions, please don't hesitate to let us know. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“My experience with Snow Joe + Sun Joe has been a very good one, a part broke and since they din't have a replacement for the part, they decided to give me a new unit; Unfortunately, the new unit was missing a part and I'm still waiting for them to send me the missing part. Other than that, their staff has been very kind, courteous, and very helpful. Felipe”

Helpful Report

Posted 8 months ago

Dear Felipe, Thank you for sharing your experience with us. We're pleased to hear that our team has been helpful and courteous throughout your interaction. We apologize for the inconvenience caused by the missing part in the replacement unit. Rest assured, we are actively working to send you the missing part as quickly as possible. If you have any further questions or need updates on the status, please don't hesitate to reach out to us. We appreciate your understanding and patience. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“I was disappointed with the quality of the hoses because they were expensive and I expected them to last more than a season. I had 2 of these hoses and neither one of them worked well so I am out quite a bit of money. I appreciate Jonas Lavares (Contractor). He said he would replace the hose and he did replace one. The other one, since it wasn't replaced, I am using as sort of a soaker hose.”

Helpful Report

Posted 8 months ago

Dear Juanita, We're sorry to hear about the disappointment you experienced with the quality of our hoses. We understand your frustration and appreciate your feedback. It's our aim to provide products that meet your expectations and deliver lasting value. We're glad that Jonas was able to assist you by replacing one of the hoses. We apologize for any inconvenience caused and hope that the replacement hose serves you well. If you have any further concerns or if there's anything else we can do to improve your experience, please don't hesitate to let us know. Your satisfaction is important to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“Had a hose for 2 months, it leaks, was sent replaced within a week.”

Helpful Report

Posted 8 months ago

Dear Valued Customer, Thank you for bringing this to our attention. We're sorry to hear about the issue you faced with your hose, but we're glad we could quickly provide you with a replacement within a week. Your satisfaction is our priority, and we're here to ensure that your experience with our products is a positive one. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“I was pleased with the resolution that Amiel provided. He was quite knowledgeable about the product and very courteous.”

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Posted 8 months ago

Dear Valued Customer, Thank you for sharing your positive experience with Amiel and our team. We're glad to hear that Amiel was able to assist you effectively and provide a satisfactory resolution. Our knowledgeable and courteous team members are committed to ensuring that our customers receive the support they deserve. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“Have nothing to say.”

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Posted 9 months ago

Dear Valued Customer, Thank you for taking the time to share your feedback. We apologize if our previous response was not up to your expectations, and we want to assure you that we take customer feedback seriously. Our primary goal is to provide excellent customer service and ensure that all our customers have a positive experience with our products and services. We understand that you may have encountered challenges with your order, and we genuinely regret any inconvenience it may have caused. If there is anything specific you would like to discuss or if you have any concerns that you'd like us to address, please don't hesitate to reach out to us directly. Our customer care team is here to assist you and resolve any issues you may have. We hope to have the opportunity to make things right and restore your confidence in our brand. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Good customer service”

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Posted 9 months ago

Dear Valued Customer, Thank you for sharing your feedback with us. We appreciate your kind words about our customer service. At Snow Joe + Sun Joe, we are dedicated to providing excellent customer service and ensuring that our customers have a positive experience with our products and support. Your satisfaction is of utmost importance to us, and we are glad to know that you had a good experience with our team. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're always here to help! Thank you for choosing Snow Joe + Sun Joe. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Good support. They helped me but my warranty ran out. I didn't even used the pressure washer that much. Still, support was good.”

Helpful Report

Posted 9 months ago

Dear Paul, Thank you for your review! We're glad to hear that you received good support from our team, even though your warranty had expired. At Snow Joe + Sun Joe Customer Care, we always aim to assist our customers to the best of our abilities, even when their warranty period has lapsed. We understand that sometimes unforeseen circumstances can occur, and we're committed to providing helpful service whenever possible. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with our products and support. Once again, thank you for choosing Snow Joe + Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Always ask about other options.. I inquired about an ongoing warranty issue from 2 months earlier that wasn’t in stock only to find it it wasn’t still in stock and I needed to wait longer. I then asked what my options were cuz after 2 months how much longer should I have to wait but we can replace it with another type of tank. Where was this option when I first inquired 2 months earlier?? All in all the replaced optional part came very quickly and works awesome. Definitely I would buy their products again. Now knowing how to deal with any warranty issues (if any) I feel even more confident in their products. It took a little longer than expected to resolve but good job guys in the end. Note this was just a soap dispenser for my power washer so nothing really important to the operation of the machine.”

Helpful Report

Posted 9 months ago

Dear Valued Customer, Thank you for reaching out to us and sharing your feedback regarding your recent experience with our customer service team. We sincerely apologize for any inconvenience you may have experienced during the warranty issue with your soap dispenser for the power washer. We understand that waiting for the replacement part for two months can be frustrating, and we are sorry for the delay in resolving the matter. We acknowledge that there was a communication lapse in offering alternative options earlier, and we apologize for any confusion caused. Rest assured that we are continuously working to improve our processes and communication to provide better service to our valued customers. We are glad to know that the replacement part eventually arrived promptly and is working well with your power washer. Your satisfaction with our products is essential to us, and we are delighted that you are pleased with the performance. If you encounter any future issues or have any further questions, please don't hesitate to get in touch with us. Our team is here to assist you promptly and efficiently. Thank you for your understanding and for being a valued customer. We truly appreciate your support and hope to serve you even better in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews