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Shop Joe Reviews

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

4.6

Based on 1,245 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Awaiting my replacement hose as my original slung a leak.”

Posted 9 months ago

Dear Valued Customer, Thank you for reaching out to us. We apologize for any inconvenience caused by the leak in your original hose, and we truly appreciate your patience. Rest assured that we are working diligently to process your replacement hose as quickly as possible. Our team is dedicated to providing outstanding customer service, and we're committed to ensuring that you receive a high-quality replacement to address the issue you experienced. Your satisfaction is our top priority, and we want to make sure you can enjoy the full benefits of our products without any hassle. Please know that we are actively monitoring the progress of your replacement and will keep you updated on its status. If you have any questions or need further assistance, please don't hesitate to reach out to us at any time. Our team is here to help and ensure that you have a seamless experience with our products. Thank you for choosing Snow Joe + Sun Joe. We value your business, and we look forward to providing you with a reliable replacement hose that meets your expectations. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Spoke to JP because my replacement battery had not yet been received. He got it shipped. He was very pleasant and helpful, and got the battery shipped.”

Posted 9 months ago

Dear Stephen, Thank you for getting in touch with us and sharing your recent experience with JP at Snow Joe + Sun Joe. We are pleased to hear that he was able to assist you promptly and get your replacement battery shipped out. At Snow Joe + Sun Joe, we take pride in providing excellent customer service, and we're thrilled to know that JP was both pleasant and helpful during your interaction. Our team is dedicated to ensuring that our customers have a smooth and satisfactory experience with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. If you have any further questions or need any more assistance in the future, please don't hesitate to reach out to us. We truly appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Pleasant, courteous, professional!”

Posted 9 months ago

Dear Abraham, Thank you for taking the time to share your feedback with us. We are delighted to hear that your experience with our customer service was pleasant, courteous, and professional. At Snow Joe + Sun Joe, we strive to provide the best possible service to our valued customers, and it is heartening to know that our team was able to meet your expectations. Your satisfaction is our top priority, and we are glad that we could assist you in a manner that left a positive impression. If you have any further questions or need assistance with anything else, please feel free to reach out to us. We are here to help and ensure that you have a seamless and enjoyable experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We truly appreciate your business, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“My most recent experience was a bit trying. The agent did not seem to be very experienced and difficult to understand. It took three-quarters of an hour to get my issue resolved. My experience prior to the last one though was extremely good. The agent knew what she was doing and my issue was resolved very expediently.”

Posted 9 months ago

Dear Valued Customer, Thank you for sharing your recent experience with us. We are sorry to hear that your most recent interaction with our customer service was not up to your expectations. We apologize for any inconvenience or difficulty you faced during that interaction. At Snow Joe + Sun Joe, we strive to provide excellent customer service and timely resolutions for our customers' issues. We regret that on this occasion, we fell short of meeting our usual high standards. Your feedback is valuable to us, and we take it seriously to improve our services. We understand the importance of efficient and effective communication with our customers, and we apologize for any frustration caused by the lengthy resolution process. Rest assured, we are committed to addressing this matter and ensuring that our agents are experienced, knowledgeable, and easy to communicate with. We are grateful for your previous positive experience with our agent, and we want to assure you that we will work diligently to ensure all our customers receive the same level of service going forward. If you have any ongoing concerns or further questions, please do not hesitate to contact us again. Once again, we apologize for any inconvenience caused, and we are here to assist you and ensure that your future interactions with Snow Joe + Sun Joe are met with efficiency and satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Well I had great customer service, friendly and respectful but the problem has not been completely resolved because the unit in need is not currently available. So the wait is on for a replacement.”

Posted 9 months ago

Dear Thomas, Thank you for reaching out to us and for your kind words about our customer service. We apologize for the inconvenience caused by the unavailability of the unit you need for replacement. We understand the importance of resolving the issue completely and we want to assure you that we are actively working on restocking the unit as soon as possible. We appreciate your patience during this time and will notify you as soon as the replacement unit becomes available. If you have any further questions or concerns, please feel free to contact us. We are here to assist you and ensure your complete satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“I love the Aqua Joe sprinklers, I have five. I was surprised when I received my last one and one of the nozzles was missing, but pleased when I called and was told they would send a new one. But, then I received the return email and was very disappointed to fine that they weren't going to send it until I sent the defective one back. Summers are short in Northern Michigan so I wasn't happy I had to wait for my replacement and the person I talked to never mentioned sending it back. So I called again and this time I was sent a new one. Thank you.”

Posted 10 months ago

Dear Marilyn, Thank you for sharing your feedback regarding your recent experience with our Aqua Joe sprinklers. We appreciate your loyalty and are glad to hear that you enjoy our products. We apologize for the inconvenience caused by the missing nozzle in your recent purchase. Our aim is to ensure that you receive a fully functional product, and we're glad to know that our customer service team was able to assist you by sending a replacement nozzle. We understand your frustration with the return process and the delay it caused. We apologize for any confusion or inconvenience this may have caused. Please just disregard the email since there is no need to return the sprinkler. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your understanding and look forward to serving you better in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“The customer service was o.k.. The tripod system and spikes have to be used. But the spikes do not stay in ground sometimes.”

Posted 10 months ago

Dear Thomas, Thank you for sharing your feedback regarding our customer service. We appreciate your honest assessment. We're sorry to hear that you've experienced difficulties with the spikes of the tripod system. We understand that it can be frustrating when the spikes do not stay securely in the ground. At Snow Joe + Sun Joe, we strive to provide excellent customer service and support. Your satisfaction is our top priority, and we're glad we could assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I already left a review”

Posted 10 months ago

Dear John, Thank you for your feedback. We value your time and appreciate that you have already taken the effort to share your feedback with us. Please rest assured that we have taken note of your review and appreciate your input. If you have any further concerns or if there is anything else we can assist you with, please don't hesitate to reach out to our customer care team. We are here to ensure your satisfaction and address any additional questions or issues you may have. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I bought a 25 ft.garden hose. It sprung a leak within 2 weeks of use . MJ was my customer service provider. They got the hose replaced quickly.”

Posted 10 months ago

Dear Marcia, Thank you for sharing your feedback regarding your recent purchase of our 25 ft. garden hose. We apologize for the inconvenience caused by the leak you experienced within just two weeks of use. However, we're glad to hear that MJ from our customer service team was able to promptly assist you in getting a replacement. We appreciate your patience and cooperation during the replacement process, and we're pleased to know that MJ was able to address your concerns and ensure a swift resolution. If you have any further questions or require any assistance, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I wasn’t happy with the product because I had only used the hose about 6 times. However, my experience with getting getting the product registered and in turn giving the info for a replacement was handled with knowledge, and the advisor that looked after me was professional and pleasant.”

Posted 10 months ago

Dear Michelle, We apologize for the dissatisfaction you experienced with our product. We are glad to hear that your experience with getting the product registered and initiating a replacement was handled with knowledge and professionalism. Providing excellent customer service is our priority, and we are pleased that our advisor assisted you in a professional and pleasant manner. Your satisfaction is important to us, and we are committed to addressing any issues or concerns you may have. If there's anything else we can do to improve your experience or if you have any further questions, please do not hesitate to reach out to us. Thank you for your support and for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Spray nozzles were missing”

Posted 10 months ago

Dear Scoot, We apologize for the inconvenience caused by the missing spray nozzles in your recent purchase. We understand how important it is to have all the necessary components for your product to function properly. Unfortunately, the part which is missing is currently out of stock. We understand how frustrating this can be, and we want to make sure that you are taken care of. We can place you on a waitlist and notify you once this part is back in stock. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“This experience is so much better than the previous experience. I bought an 8" battery operated Chain Saw in late March. It did NOT work. I called to get HELP. Customer Service & Technical support was terrible, to say the least. They offered NO suggestions to check out the saw. They did not have a replacement for the product. But I could have bought it at Home Depot or HSN. Finally, they are going to replace the product with a 10" Chain Saw. They will send it to me when I get back from vacation at the end of this month. Then I can return the nonworking product. Meanwhile, I paid for something that does not work. Hope for the best.”

Posted 10 months ago

Dear Linda, Thank you for bringing this matter to our attention, and we apologize for the inconvenience you have experienced with your previous purchase. We understand your frustration and want to assure you that we take your feedback seriously. We are sorry to hear about the difficulties you encountered with our customer service and technical support teams during your initial interaction. This does not align with the level of service we strive to provide, and we sincerely apologize for any inconvenience caused. We have taken note of your feedback and will address it internally to ensure that we improve our support processes and provide better assistance in the future. We are glad to hear that a replacement for your 8" battery-operated Chain Saw has been arranged and that you will be receiving a 10" Chain Saw instead. We understand that you have concerns about paying for a non-working product, and we apologize for the inconvenience caused. Rest assured that we will process the replacement as soon as you return from your vacation at the end of this month. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us. We want to make sure that you are completely satisfied with your Snow Joe + Sun Joe experience. Thank you for your understanding and patience. We look forward to resolving this matter and providing you with a working product. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Will review better when I get a response on my replacement”

Posted 11 months ago

Dear Valued Customer, Thank you for reaching out to us. We understand your desire to provide a comprehensive review based on the outcome of your replacement request. We apologize for any delay in responding to your replacement inquiry, and we assure you that we are working diligently to address it as soon as possible. Our team is committed to resolving customer issues promptly and providing satisfactory solutions. We apologize for any inconvenience or frustration this delay may have caused. Your satisfaction is our top priority, and we appreciate your patience as we work toward a resolution. We value your feedback and look forward to providing you with an update on your replacement as soon as possible. If you have any further questions or concerns in the meantime, please feel free to reach out to us. We're here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your understanding, and we'll do our best to meet your expectations. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Everything you did was a ok. I would highly recommend you”

Posted 11 months ago

Dear Marlene, Thank you for reaching out to us and for your kind feedback. We're thrilled to hear that you were satisfied with the service you received from Snow Joe + Sun Joe Customer Care. It's our goal to ensure that every customer has a positive experience with us, and we're delighted to know that we met your expectations. Your recommendation means a lot to us, and we appreciate your trust in our company. If there's anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out. Thank you again for your feedback and for choosing Snow Joe + Sun Joe. We truly value your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Quick and easy, very satisfying”

Posted 11 months ago

Dear Mike, Thank you for reaching out to us and for your positive feedback. We're delighted to hear that your experience with our service was quick and easy and that it left you feeling satisfied. At Snow Joe + Sun Joe, we strive to provide efficient and hassle-free service to our valued customers. We understand the importance of resolving issues promptly and ensuring your satisfaction. If you have any further questions, need assistance, or have any feedback to share, please don't hesitate to reach out to us. We're here to help and will continue to provide the best support we can. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Two purchased hoses opened up less than a week apart after using them for a month and a half. Two new ones were sent. Thank you Will these hoses have a long life?”

Posted 11 months ago

Dear Diane, Thank you for reaching out to us regarding the issue you experienced with your purchased hoses. We apologize for any inconvenience caused, and we're glad to hear that we were able to promptly send you two new hoses as replacements. Regarding your question about the longevity of the hoses, our hoses are designed and manufactured to meet high-quality standards. However, the lifespan of a hose can vary depending on several factors, including frequency of use, proper maintenance, and environmental conditions. To ensure the longest possible lifespan, we recommend following the care and maintenance instructions provided in the user manual. If you encounter any further issues or have any concerns about the performance of your new hoses, please don't hesitate to reach out to us. We are committed to your satisfaction and will do our best to assist you. Thank you for choosing Snow Joe + Sun Joe. We appreciate your trust in our products, and we're here to support you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Have not yet been able to use the item, as it was damaged when shipped, but the customer support I received to ship back was very good.”

Posted 11 months ago

Dear Benjamin, Thank you for reaching out to us and sharing your experience. We apologize for the inconvenience caused by the item being damaged during shipping. We understand how frustrating it can be to receive a damaged product. We're glad to hear that you had a positive experience with our customer support team when arranging the return of the damaged item. Providing excellent customer service is one of our top priorities, and we strive to assist our customers promptly and efficiently. We appreciate your understanding and patience as we work to resolve this issue for you and we want to ensure that you can fully enjoy and benefit from our product. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help and ensure that you have a satisfactory experience with Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Good overall experience!”

Posted 11 months ago

Dear Arlo, Thank you for taking the time to share your feedback. We're glad to hear that you had a good overall experience with Snow Joe + Sun Joe. Customer satisfaction is our top priority, and we're pleased to know that we met your expectations. If there's anything else we can assist you with in the future, please feel free to reach out to us. We're here to help! Once again, thank you for your support. We truly value your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Surprised how quickly I received my order. Thanks for honoring the warranty also.”

Posted 11 months ago

Dear Jason, Thank you for your review. We are delighted to hear that you were pleasantly surprised by how quickly you received your order. At Snow Joe + Sun Joe, we strive to provide efficient and prompt service to our customers. We are also glad to know that we were able to honor the warranty for your order. We believe in standing behind the quality of our products and ensuring customer satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We appreciate your support and value you as our customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“It was a good experience talking to the representative. My problem can't be resolved until I send the old machine back,it's in FL at our winter residence and we're here in Pennsylvania. Now I'm wondering if the company will stand by their policy?? We will see!!”

Posted 11 months ago

Dear Richard, Thank you for sharing your experience with us. We are glad to hear that you had a good experience talking to our representative. Regarding your concern about returning the old machine, we would like to assure you that as long as the unit is within warranty, we will be able to replace the unit for you. We understand that your old machine is in Florida and you are currently in Pennsylvania, but rest assured that we will work with you to find the best solution. Please reach out to us again when you have the opportunity to return the old machine, and we will be happy to assist you further. Thank you for choosing Snow Joe + Sun Joe. We look forward to resolving this issue for you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

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Shop Joe is rated 4.6 based on 1,245 reviews