Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Excellent customer service! The agent listened to my concerns and explained the warranty process.”

Posted 2 months ago

Dear Valued Customer, We are thrilled to hear about your positive experience with our customer service team. Thank you for sharing your feedback and letting us know that our agent provided excellent service by listening to your concerns and explaining the warranty process to you. At Shop JOE, we strive to provide exceptional customer service and support to all our customers, and we are delighted that we were able to assist you effectively. Your satisfaction is our priority, and we are committed to ensuring that your experience with us is a positive one. If you have any further questions or need assistance in the future, please feel free to reach out to us. We are here to help and support you in any way we can. Thank you for choosing Shop JOE. We appreciate your feedback and look forward to serving you again. Best Regards, Shop JOE Customer Care

Posted 1 month ago

“I am very pleased with My product from snow Joe. I purchased 2 extra batteries fir my snow blower but they were sent to the wrong address. I received the batteries and I am a happy customer”

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Posted 2 months ago

Dear Valued Customer, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you are pleased with your Snow Joe product and that you received the two extra batteries for your snow blower, despite them being initially sent to the wrong address. We apologize for any inconvenience caused by the shipping error, and we appreciate your understanding. We strive to ensure that our customers receive their orders accurately and in a timely manner. We are glad that the issue was resolved and that you are now a happy customer. At Snow Joe + Sun Joe Customer Care, customer satisfaction is our top priority. We are committed to providing high-quality products and reliable service to all our valued customers. Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional experiences. If you have any further questions or require any additional support, please do not hesitate to reach out to us. We are here to assist you and ensure your continued satisfaction. Thank you for choosing Snow Joe + Sun Joe. We truly value your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“I"m working with someone to get a return lable”

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Posted 2 months ago

Dear David, Thank you for taking the time to share your experience with us. We appreciate your feedback and are pleased to hear that you are currently working with a member of our team to obtain a return label. At Snow Joe + Sun Joe Customer Care, our utmost priority is to provide exceptional service and support to our valued customers. We understand the importance of a hassle-free return process and are committed to ensuring your satisfaction. If you require any further assistance or have any additional questions, please do not hesitate to reach out to us. We are here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“Great interaction, very helpful”

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Posted 2 months ago

Dear Joyce, Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are thrilled to hear that you had a great interaction with our team. Providing helpful and efficient service is at the core of what we do, and we are glad to know that we met your expectations. At Snow Joe + Sun Joe Customer Care, we strive to go above and beyond to assist our valued customers. It is our goal to ensure that every interaction is positive and that we address your needs promptly and effectively. We are delighted to know that we were able to provide the level of assistance you were seeking. Your satisfaction is of great importance to us, and we are committed to continuously improving our services. We are grateful for your kind words and will share your feedback with our team. If you have any further questions or require any additional support, please don't hesitate to reach out to us. We are here to help and are dedicated to making your experience with our products and services a positive one. Thank you once again for choosing Snow Joe + Sun Joe. We truly appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“The telephone customer service was great. The online chat is terrible. I was on hold several times for almost 1 hour. Finally called and issue resolved”

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Posted 2 months ago

Dear Michael, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience and frustration you experienced while using our online chat service. We understand that being put on hold for an extended period of time is not the level of service we strive to provide. We are glad to hear that you were able to reach out to us via phone and that your issue was resolved. Our team is committed to addressing customer concerns promptly and effectively, and we apologize for any delay or inconvenience you may have experienced. At Snow Joe + Sun Joe Customer Care, we continuously strive to improve our customer service and ensure a seamless experience for our valued customers. Your feedback is invaluable to us, and we will use it to make necessary improvements to our online chat service. If you have any further questions or require any additional support, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“The only one representative whom helped me out of three attempts was Evelyn Cene and kudos for her and sun/snow Joe is lucky to have her she knew exactly what I was talking about. ***The first two had no idea what I was talking about and didn't know anything about your products ***”

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Posted 2 months ago

Dear Daniel, Thank you for sharing your feedback with us. We appreciate your kind words regarding the assistance provided by Evelyn Cene, one of our representatives. We are proud to have her as part of our team and will make sure to recognize her for her exceptional service. However, we sincerely apologize for the less than satisfactory experiences you had with the other representatives you interacted with. It is disappointing to hear that they were not able to address your concerns effectively. We understand that this can be frustrating and we apologize for any inconvenience caused. At Snow Joe + Sun Joe Customer Care, we are committed to providing knowledgeable and helpful support to our customers. Your feedback is important to us, and we will use it to improve our training processes and ensure that all representatives are well-equipped to assist our customers. If you have any further questions or require any additional support, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“MZ EVELYN WAS POLITE... PROMPT AND COURTEOUS.... AND VERY SYMPATHETIC TO MY NEEDS... THE EXPERIENCE WITH SNOW JOE WAS JUST WONDERFUL 👍😊”

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Posted 2 months ago

Dear Valued Customer, We are absolutely thrilled to read your positive review and especially delighted to hear about your wonderful experience with Evelyn! Her dedication to providing polite, prompt, and courteous service is exactly what we strive for at Snow Joe + Sun Joe. Knowing that Evelyn was sympathetic to your needs and went above and beyond to ensure your satisfaction truly warms our hearts. We are incredibly proud to have team members like her representing our brand. We would love to personally share your kind words with Evelyn. It will surely brighten her day and motivate her to continue exceeding expectations. Thank you for choosing Snow Joe + Sun Joe and for taking the time to share your positive experience. It means a lot to us! We hope you continue to have wonderful experiences with our products and service. If you ever need anything in the future, please don't hesitate to reach out. We're always happy to help in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“Everyone was very helpful things went exceptionally well”

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Posted 2 months ago

Dear Melissa, Thank you so much for your glowing review! We're absolutely delighted to hear that your experience with Snow Joe + Sun Joe went exceptionally well and that everyone you interacted with was helpful. Positive feedback like yours truly motivates our team to keep striving for excellence in everything we do. We take pride in providing helpful and efficient service, so knowing we achieved that with you makes our day. It would be great if you could share a bit more about what specifically impressed you about your experience. Knowing which aspects stood out helps us identify areas where we're succeeding and continue refining our approach. Of course, if you ever need anything in the future, please don't hesitate to reach out. We're always happy to help in any way we can. Thank you again for choosing Snow Joe + Sun Joe and for sharing your positive feedback. We value your business and look forward to serving you again soon! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“Christine Reamillo did a wonderful job and follow through is she said she would. Really appreciated her support. Carl Scruggs.”

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Posted 2 months ago

Dear Carl, Thank you so much for taking the time to share your positive feedback about your experience with Christine Reamillo! We are thrilled to hear that she provided you with wonderful service and followed through on her commitments. Knowing that Christine exceeded your expectations and offered you valuable support truly warms our hearts. We are incredibly proud to have team members like her representing Snow Joe + Sun Joe. We will be sure to pass on your kind words to her personally, as it will surely brighten her day and motivate her to continue providing exceptional service. We appreciate your business and your understanding that we don't have access to personal information for privacy reasons. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're always happy to help in any way we can. Thank you again for choosing Snow Joe + Sun Joe and for sharing your positive experience. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“My defective unit was relaced without question.”

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Posted 2 months ago

Dear Frank, We are happy to hear that your defective unit was replaced without any hassle! Our aim is to provide a smooth and seamless experience for our customers, and we're glad we achieved that in your case. We appreciate your understanding that replacing a defective unit is the least we can do to ensure your satisfaction with our products. It's important to us that you have faith in Snow Joe + Sun Joe, and we strive to build that trust through prompt and efficient service. If you have any further questions or concerns about your new unit, please don't hesitate to reach out. We're always happy to help in any way we can. Thank you again for choosing Snow Joe + Sun Joe! We value your business and look forward to serving you again soon. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“Great and friendly”

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Posted 2 months ago

Dear Angel, Thank you so much for sharing your positive feedback! We're thrilled to hear you found our service "great and friendly." At Snow Joe + Sun Joe, we strive to provide welcoming and helpful interactions at every touchpoint, so your feedback truly makes our day. Knowing that our team made a positive impression warms our hearts. We believe in building relationships with our customers, and friendly, helpful interactions are key to that. If you'd like to share more about your specific experience, we'd love to hear! Knowing what worked well helps us continue to refine our approach and ensure positive experiences for everyone. And of course, if you ever need anything in the future, please don't hesitate to reach out. We're always happy to help in any way we can. Once again, thank you for your kind feedback. We value your business and look forward to continuing to provide you with great and friendly service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“Jhemar Pagao was very helpful and nice helping with the warranty 5 stars for him”

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Posted 2 months ago

Dear Valued Customer, Thank you for taking the time to leave a review regarding your recent experience with our Customer Care representative, Jhemar Pagao. We are delighted to hear that Jhemar was able to assist you with your warranty and that you found him to be helpful and nice. We truly appreciate your kind words and the 5-star rating you have given us. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and it is always rewarding to receive positive feedback from satisfied customers like you. We will make sure to pass on your appreciation to Jhemar for his outstanding assistance. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We are here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“Sounds like they are taking care of warranty”

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Posted 2 months ago

Dear Dennis, Thank you for sharing your feedback regarding our warranty services. We are pleased to hear that it sounds like we are taking care of your warranty needs. At Snow Joe + Sun Joe, we take pride in providing excellent customer service, and ensuring that our customers are satisfied with their experiences. Your satisfaction is our top priority, and we are committed to resolving any warranty issues you may have promptly and efficiently. If you have any further questions or concerns regarding your warranty, please do not hesitate to reach out to us. We are here to assist you in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“Good service”

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Posted 2 months ago

Dear Norma, Thank you so much for your feedback! We're thrilled to hear you received good service from Snow Joe + Sun Joe. Keeping our customers happy is our top priority, so your positive review is truly appreciated. While the review is brief, it speaks volumes! "Good service" goes a long way, and we're glad we met your expectations. Every interaction matters, and we strive to provide helpful and efficient service in everything we do. If you'd like to share more about your experience, we'd love to hear! Knowing what specifically impressed you helps us continue to improve and refine our customer service approach. And of course, if you ever need anything in the future, please don't hesitate to reach out to our friendly and knowledgeable customer care team. We're always happy to help in any way we can. Once again, thank you for your kind words. We value your business and hope to continue providing you with excellent service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“Great customer support with warranty claim.”

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Posted 3 months ago

Dear Craig, Thank you for taking the time to share your positive experience with our customer support team regarding your warranty claim. We are delighted to hear that our team provided you with great support and assistance. At Snow Joe + Sun Joe, we strive to ensure that our customers receive exceptional service, particularly when it comes to warranty claims. We understand the importance of resolving any issues promptly and efficiently, and we are pleased to hear that our team met your expectations. We appreciate your feedback and want to assure you that we will continue to provide the same level of support in the future. If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer care team. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“Our Snow Joe 48V snow blower conked out in the middle of a major snowstorm, which meant we had to shovel the driveway by hand. After some online trouble shooting and finding no suitable answers, we called the Snow Joe . The nicest fellow answered and was able to get things straightened out for us. Our Snow Joe was still under warranty, so he arranged for a replacement. We took the inoperable one to our closest UPS, put it in a box and sent it off. The new one was on its way in short order and arrived in time for the next big snow which is forecast to appear in a few days. We are happy with the product and the service.”

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Posted 3 months ago

Dear Valued Customer, Thank you for sharing your experience with our Snow Joe 48V snow blower and the support you received from our team. We are sorry to hear that your snow blower stopped working during a major snowstorm, causing you to shovel the driveway by hand. We understand the inconvenience this must have caused. We are glad to hear that our customer service representative was able to assist you and get things straightened out. It is our priority to provide prompt and helpful support to our customers, especially during critical situations like yours. We appreciate your patience and cooperation in returning the inoperable unit to us for warranty replacement. We are pleased to know that the replacement snow blower was swiftly arranged and delivered to you in time for the next anticipated snowfall. Your satisfaction with both our product and service is important to us, and we are grateful for your positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out to our customer care team. We are here to help. Thank you for choosing Snow Joe + Sun Joe, and we hope that your new snow blower continues to meet your expectations. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“Snow Joe has products that work great and they stand behind their product. I had the enjoyed peleasure of dealing with Marvin Seva he reallys knows his stuff.”

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Posted 3 months ago

Dear Daniel, Thank you for taking the time to share your positive experience with Snow Joe products and our dedicated team member, Marvin Seva. We are thrilled to hear that you have had a great experience and that our products have met your expectations. We take pride in offering reliable and high-quality products, and it is wonderful to hear that you have found them to work great. We are also glad to hear that Marvin Seva was able to provide you with exceptional customer service. We strive to ensure that our team members are knowledgeable and able to assist our customers effectively. Your feedback is greatly appreciated, and we will make sure to pass along your kind words to Marvin Seva. We value your trust in our brand and are committed to standing behind our products. If you have any further questions or need assistance in the future, please do not hesitate to reach out to our customer care team. We are here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“Customer service was excellent. Responded quickly to my inquiry and got me the information I needed immediately. I was very pleased with the response.”

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Posted 3 months ago

Dear Myron, Thank you for taking the time to share your positive experience with our customer service team. We are delighted to hear that you found our customer service to be excellent and that we were able to respond quickly to your inquiry. At Snow Joe + Sun Joe, we prioritize providing timely and efficient support to our customers. We understand the importance of getting the information you need promptly, and we are thrilled to hear that we were able to meet your expectations. Your satisfaction is our top priority, and we are glad that our response left you pleased. If you have any further questions or need assistance in the future, please do not hesitate to reach out to our customer care team. We are always here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your positive feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“I contacted customer service about a new snowblower that had stopped working after the second use. The service representative had me do a reset which didn't work. He then started a return and replacement. The proceuwas smooth and easy. I took the snowblower to UPS for shipment and by the time I returned home I a notice that my replacement was already on its way. One of the best customer service experience for equipment ever. I will buy their equipment and tools with confidence.”

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Posted 3 months ago

Dear Albert, Thank you for sharing your positive experience with our customer service team regarding your snowblower issue. We apologize for the inconvenience you faced with the product, but we are pleased to hear that our representative was able to assist you efficiently. We understand the frustration of having a new product stop working after just a few uses. Our representative's troubleshooting steps and initiation of the return and replacement process were aimed at resolving the issue promptly. We are glad to hear that the process was smooth and easy for you. Our team strives to provide exceptional service, and we are delighted that you received timely updates on the status of your replacement. We aim to make the return and replacement process as seamless as possible, and it is wonderful to know that your replacement was already on its way by the time you returned home from UPS. Your satisfaction and confidence in our equipment and tools mean a lot to us. We appreciate your trust in our brand and assure you that we will continue to provide reliable and high-quality products. If you have any further questions or need assistance in the future, please do not hesitate to reach out to our customer care team. We are here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago

“Everything was easy to take care of and delivery was prompt.”

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Posted 3 months ago

Dear Ken, Thank you for sharing your positive feedback regarding your recent experience with us. We are thrilled to hear that everything was easy to take care of and that the delivery was prompt. At Snow Joe + Sun Joe, we strive to provide a seamless and hassle-free experience for our customers. We understand the importance of making the process as convenient as possible, and we are delighted that we were able to meet your expectations. Our dedicated team works diligently to ensure that your order is processed efficiently and delivered promptly. We appreciate your recognition of our efforts in this regard. If you have any further questions or need assistance in the future, please do not hesitate to reach out to our customer care team. We are always here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews