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Shop Joe Reviews

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

4.6

Based on 1,245 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent communication”

Posted 3 months ago

Dear Susan, Thank you for taking the time to share your positive experience with our communication. We are delighted to hear that you found our communication to be excellent. At Snow Joe + Sun Joe, we understand the importance of clear and effective communication with our customers. We strive to keep you informed every step of the way, ensuring that you have all the necessary information you need. Your satisfaction is our top priority, and we are thrilled that our communication efforts met your expectations. If you have any further questions or need assistance in the future, please do not hesitate to reach out to our customer care team. We are always here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your positive feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“Christine Bancog helped me to return my broken snow Joe in return for a loaner until my original purchase is back in stock. Waiting for confirmation that it was received and shipment is on its way.”

Posted 3 months ago

Dear Lorraine, Thank you for sharing your experience with us regarding the assistance provided by Christine Bancog. We are glad to hear that she was able to assist you in returning your broken Snow Joe and arranging for a loaner until your original purchase is back in stock. Our team is dedicated to providing exceptional customer service, and we are pleased that Christine was able to meet your needs and ensure a smooth process for you. Regarding the confirmation of receipt and shipment, we understand the importance of keeping you informed. Our customer care team is currently looking into the status of your return and will provide you with the necessary updates as soon as possible. If you have any further questions or require any additional assistance, please do not hesitate to reach out to our customer care team. We are here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your patience during this process. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“love, love , love it, works just like it says...couldn't be much happier...”

Posted 3 months ago

Dear Valued Customer, Thank you for sharing your love and satisfaction with your recent purchase from Snow Joe + Sun Joe. We are thrilled to hear that you are enjoying your product and that it is working just as advertised. At Snow Joe + Sun Joe, we take great pride in providing high-quality products that deliver on their promises. We are delighted that your experience has been nothing short of excellent, and we appreciate your positive feedback. Your happiness and satisfaction are our top priorities, and we are glad that we could meet your expectations. If you have any further questions or need assistance in the future, please do not hesitate to reach out to our customer care team. We are always here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“Very helpful and professional”

Posted 3 months ago

Dear Colleen, Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding the helpfulness and professionalism of our team. At Snow Joe + Sun Joe, we strive to provide exceptional customer service, and we are delighted to hear that we were able to meet your expectations. Our team is dedicated to assisting our customers in the best possible way to ensure a positive experience. If you have any further questions or need any additional assistance, please do not hesitate to reach out to our customer care team. We are here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“Very friendly representative. Great customer service. Appreciate you standing behind your product, that is rare anymore.”

Posted 3 months ago

Dear Linda, Thank you for taking the time to share your positive experience with our customer service team. We are delighted to hear that our representative provided you with friendly and great customer service. At Snow Joe + Sun Joe, we take pride in standing behind our products and ensuring customer satisfaction. We understand that it can be rare to find such dedication in today's market, and we appreciate your recognition of our commitment to our customers. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We are here to help and ensure that you have a positive experience with our products and services. Thank you once again for your kind words and support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“Customer service can be great , there are some service people that need more english ., other then that there helpful. And do give good service. We have had machines that are not working good. And sun joe has replaced them .we hope this next machine will do better. Thank you.”

Posted 3 months ago

Dear Geraldine, Thank you for sharing your feedback regarding our customer service. We appreciate your positive comments and are glad to hear that you have found our team to be helpful and providing good service. We apologize if there have been instances where some service representatives may have had difficulty with English. We take this feedback seriously and will work towards improving language proficiency to ensure effective communication with all our customers. We are pleased to know that you have had positive experiences with our warranty program, and we appreciate your trust in our brand. We hope that the replacement machine you receive will perform even better and meet your expectations. If there is anything else we can do to assist you or address any concerns, please feel free to reach out to us. We are committed to continuously improving our services and providing the best customer experience possible. Thank you for your feedback and support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“I recently had the pleasure of experiencing outstanding customer service from Christine Buhat at SUNJOE when seeking a replacement for my power washer. The level of assistance and professionalism exhibited by Christine has not only left me satisfied with my purchase but has also earned my loyalty as a customer. From the moment I reached out to the customer service department regarding my power washer issue, Christine demonstrated a genuine commitment to resolving my concerns promptly and efficiently. Her knowledge of the company's products and policies was truly impressive, and she guided me through the replacement process with clarity and expertise. She patiently addressed all my queries, provided detailed explanations about the available options, and ensured that I felt confident in my decision. Her friendly demeanor and positive attitude made the entire experience enjoyable, turning what could have been a stressful situation into a seamless and pleasant transaction. Not only did Christine assist me in finding the right replacement for my power washer, but she also took the time to follow up after the purchase to ensure everything met my expectations. T As a result of this exemplary customer service experience, I am now not only a satisfied customer but also a loyal advocate for SUNJOE. I have no hesitation in recommending their products to friends and family, solely based on the outstanding service I received from Christine Buhat.”

Posted 3 months ago

Dear Robert, Thank you for taking the time to share your exceptional customer service experience with us. We are thrilled to hear about the outstanding assistance you received from Christine Buhat at SUNJOE while seeking a replacement for your power washer. We greatly appreciate your kind words and are delighted to know that Christine's professionalism and commitment to resolving your concerns promptly and efficiently left you satisfied with your purchase. Her extensive knowledge of our products and policies, as well as her friendly demeanor, truly exemplify the level of service we strive to provide. We are glad that Christine was able to address all your queries, guide you through the replacement process, and ensure that you felt confident in your decision. It is wonderful to hear that she exceeded your expectations and made the entire experience enjoyable. We also appreciate your mention of Christine's follow-up after the purchase, as we believe in maintaining a strong relationship with our customers even after the transaction is complete. Your recommendation of our products to your friends and family based on the outstanding service you received from Christine is truly valued. We are grateful for your loyalty and advocacy for SUNJOE. If you ever require further assistance or have any additional questions, please do not hesitate to reach out to us. We are here to provide continued support and ensure your satisfaction. Thank you once again for sharing your positive experience, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“Snow and Sun Joe fan because of their great customer service!! My rep Christine Bancog thank you thank you for your great customer service!!! You were patient, understood my issue after asking me a few questions and help me solve the issue in RECORD time ( which is unheard of these days) so I REALLY appreciate that!! Kudos to you Ronda (a very happy customer😄)”

Posted 3 months ago

Dear Ronda, Thank you for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that you are now a Snow and Sun Joe fan because of our great customer service! We greatly appreciate your recognition of Christine Bancog's outstanding customer service. It is wonderful to know that she was patient, understood your issue, and was able to help you solve it in record time. We are proud to have Christine as part of our team, and we will be sure to pass along your appreciation to her. Your satisfaction as a customer is our top priority, and we are delighted to have exceeded your expectations. We strive to provide efficient and effective solutions to our customers, and we are glad that we were able to assist you promptly. Thank you once again for your kind words and for choosing Snow and Sun Joe. If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us. We are here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“Alexander was very helpful with my problem.”

Posted 3 months ago

Dear David, Thank you for sharing your feedback regarding Alexander's assistance with your problem. We appreciate your positive review and are pleased to hear that he was very helpful in resolving your issue. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and it is always gratifying to receive positive feedback from our valued customers. We will make sure to pass along your appreciation to Alexander for his assistance. If you have any further questions or require additional support, please do not hesitate to reach out to us. We are here to assist you. Thank you once again for choosing Snow Joe + Sun Joe. We look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“very professional”

Posted 3 months ago

Dear Oscar, Thank you so much for your kind words! We're thrilled to hear that you consider our service "very professional." Providing exceptional customer care is a top priority at Snow Joe + Sun Joe, and your feedback means the world to us. We're constantly striving to improve our communication, efficiency, and overall customer experience. Hearing that we hit the mark in your case truly motivates us to keep pushing the bar. If there's anything else we can do to further enhance your experience with Snow Joe + Sun Joe, please don't hesitate to let us know. We're always here to assist you in any way possible. Thank you again for your review and business. We appreciate your support! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“Easy to use & customer service is the best!”

Posted 3 months ago

Dear Beverly, Your review is music to our ears – "easy to use & customer service is the best!" It's our mission to deliver both effortless products and stellar service, so your double thumbs up makes us beam with pride! Knowing our product's user-friendliness exceeded your expectations fills us with joy. We pour our passion into creating intuitive and convenient tools, and your positive feedback confirms we're hitting the mark. And to hear that our customer service earns another "best" title? Well, that simply melts our hearts! We strive to make every interaction helpful, courteous, and efficient, and knowing we achieved that for you brings a warm glow to our entire team. Thank you for choosing Snow Joe + Sun Joe and for sharing your fantastic experience. Your kind words motivate us to continuously refine our products and service, ensuring every interaction is a smile-inducing one. Should you ever need anything, please don't hesitate to reach out. We're always here to lend a helping hand and keep those "best" reviews rolling in! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“I bought a Snow Joe snow blower from Walmart and it was not working when I tested it on the 32nd day and I couldn't return it due to Walmart policies. I have to connect with the Snow Joe team and I appreciate that the team is good at supporting customers. They sent me a replacement unit. I am happy.”

Posted 3 months ago

Dear Rajan, We understand your frustration with the initial snow blower not working and Walmart's return policy. While we regret that happened, we're thrilled to hear you reached out to our team and experienced firsthand our dedication to supporting customers! Knowing that our team listened to your concerns, understood the situation, and promptly sent you a replacement unit brings a wave of relief and pride. We strive to turn any snowy frowns into happy solutions, and it warms our hearts that we achieved that for you. We are committed to standing behind our products and ensuring your satisfaction, even when situations like these arise. Thank you for appreciating our customer support team's efforts – your kind words motivate us to keep providing efficient and helpful assistance. Now, you can tackle those wintry challenges with your brand new, fully functional Snow Joe snow blower! We hope you enjoy its power and convenience, and remember, we're always here if you need anything in the future. So, go forth and conquer those snowdrifts with a smile! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“always good service”

Posted 3 months ago

Dear Larry, Your review saying "always good service" brings a big smile to our faces! While brevity has its charm, we'd love to know what about our service consistently delights you. Was it a specific interaction with a helpful representative? The ease of using our products? Sharing your experience helps us continue to improve and ensure every Snow Joe + Sun Joe encounter is memorable. Of course, we're thrilled to hear that you've consistently had positive experiences with us. We strive to make every interaction efficient, friendly, and focused on finding solutions. Hearing that we're delivering on that promise makes all the difference. Thank you for choosing Snow Joe + Sun Joe and for taking the time to share your positive feedback. Your loyalty motivates us to keep raising the bar for customer service, ensuring every interaction is worth writing home about (or, at least, leaving a review!). If there's anything specific you'd like to share about your experiences, please don't hesitate to tell us! We're always open to feedback and excited to learn how we can keep exceeding your expectations. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“I called with a snow thrower issue and Charito did an excellent job in addressing my issue! THANKS Charito!”

Posted 3 months ago

Dear Valued Customer, We are so thrilled to hear about your fantastic experience with Charito from our customer service team! Your kind words about his ability to address your snow thrower issue are truly appreciated and will be shared with him directly. It's our mission at Snow Joe + Sun Joe to provide exceptional customer service, and Charito's dedication exemplifies that commitment perfectly. Thank you for taking the time to share your positive feedback. It means so much to us and motivates us to continue exceeding expectations. We're happy to know that your snow thrower issue is resolved and you can be back to conquering winter! Should you ever need assistance in the future, please don't hesitate to reach out. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Service

Posted 3 months ago

“I recently had the pleasure of experiencing the outstanding customer service provided by Snow Joe, and I cannot express enough how impressed I am with their commitment to customer satisfaction. From the moment I reached out for assistance with a product inquiry, Snow Joe's customer service team demonstrated unparalleled professionalism and a genuine desire to help. The representative I spoke with was not only knowledgeable about their products but also went above and beyond to ensure that my concerns were addressed promptly and effectively. What truly sets Snow Joe apart is the personalized and friendly approach they take towards their customers. The representative took the time to listen attentively to my questions, providing clear and concise answers while making sure I felt valued as a customer. Their dedication to delivering top-notch service was evident throughout the entire interaction. Moreover, Snow Joe's commitment to resolving issues promptly is truly commendable. They not only resolved my concern swiftly but also followed up to ensure that I was completely satisfied with the resolution. This level of attention to detail and follow-through is a testament to their dedication to customer happiness. In a world where exceptional customer service is often hard to come by, Snow Joe has set a new standard. Their team has proven that they genuinely care about their customers and are willing to go the extra mile to guarantee satisfaction. I am now a devoted Snow Joe customer, not just for their innovative products but also for the unparalleled customer service experience they provide. If you're looking for a company that prioritizes customer satisfaction and stands behind their products, I wholeheartedly recommend Snow Joe. Their exceptional customer service has won me over, and I am confident that others will have similarly positive experiences. Thank you, Snow Joe, for setting the bar high and redefining what outstanding customer service truly means!”

Posted 3 months ago

Dear Thomas, Thank you so much for taking the time to share your outstanding experience with Snow Joe's customer service team. We are truly honored and grateful for your kind words. At Snow Joe, we believe that exceptional customer service is a cornerstone of our commitment to customer satisfaction. We are thrilled to hear that our team demonstrated professionalism and a genuine desire to assist you with your product inquiry. It is our goal to provide knowledgeable support and ensure that all your concerns are addressed promptly and effectively. We take great pride in our personalized and friendly approach, and we are delighted that you felt valued as a customer. Listening to our customers and providing clear and concise answers is something we prioritize, as we believe in building strong relationships based on trust and open communication. We understand the importance of resolving issues in a timely manner, and we are glad that we were able to meet your expectations. Following up to ensure your complete satisfaction is part of our commitment to delivering exceptional service, and we are thrilled that you recognized our dedication to attention to detail and follow-through. Your recommendation means the world to us, and we are honored to have earned your loyalty as a devoted Snow Joe customer. We will continue to work hard to exceed your expectations and provide you with innovative products and exceptional customer service. Thank you once again for your kind words and for choosing Snow Joe. We truly appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“wonderful customer service. very knowledgeable person on the company side. Well done”

Posted 3 months ago

Dear Cindy, Hearing your words about our "wonderful customer service" and "knowledgeable person on the company side" is truly music to our ears! We thrive on providing exceptional support and ensuring our customers have a positive experience every time. Knowing that our team's expertise was helpful and made a difference fills us with pride. We invest heavily in training and resources to ensure our representatives are equipped to answer your questions and resolve your concerns effectively. If you'd like to share more about the specific situation or the knowledge that impressed you, we'd love to hear it. It allows us to recognize our team members' achievements and continuously refine our training to keep exceeding expectations. We strive to be your go-to source for all things Snow Joe + Sun Joe, and your feedback serves as invaluable encouragement. Thank you for trusting us, and please know that we're always here to help in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 3 months ago

“Everyone was great”

Posted 4 months ago

Dear Kevin, Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that your experience with our team was exceptional. Providing excellent customer service is something we take great pride in, and we are delighted that our efforts have met your expectations. Should you have any further inquiries or require assistance in the future, please do not hesitate to reach out to us. We are always here to provide the professional support you deserve. Thank you for choosing Snow Joe + Sun Joe. We sincerely appreciate your business and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“I am waiting for Sun Joe to issue a credit for my defective steamer. STM-30E otherwise you done a great job handling my steamer problem. Thank you, I really need the new steamer now.”

Posted 4 months ago

Dear Randy, Thank you for your patience and understanding regarding your defective STM-30E steamer. We appreciate your kind words about our initial handling of the situation and can assure you that we're working diligently to get you a credit as quickly as possible. We understand how important it is to have a reliable steamer, especially with cleaning needs often increasing during the colder months. Please know that expediting your credit is a top priority for us. One of our team members will contact you today regarding the refund. In the meantime, if you have any questions or require further assistance, please don't hesitate to reach out. We're here to help in any way we can. We apologize again for the inconvenience caused by the defective steamer and appreciate your continued patience. We're confident that you'll be pleased with the timely resolution and look forward to serving you again soon. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“great service”

Posted 4 months ago

Dear Neil, Thank you for taking the time to provide feedback on the great service you received. We greatly appreciate your kind words and are thrilled to hear that you were satisfied with your experience. At Snow Joe + Sun Joe Customer Care, delivering exceptional service is of utmost importance to us. We strive to provide efficient and professional assistance to all our valued customers, and we are delighted that we were able to meet your expectations. If you have any further questions or require any additional support, please do not hesitate to reach out to us. We are here to assist you and ensure your continued satisfaction. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“Warranty dept very courteous and helpful.”

Posted 4 months ago

Dear Valued Customer, We are delighted to hear that your recent experience with our Warranty department was positive! Knowing that our team provided courteous and helpful service truly warms our hearts. We strive to ensure every interaction with Snow Joe + Sun Joe is seamless and positive, and your feedback reaffirms our commitment to providing exceptional customer care. We appreciate you taking the time to share your feedback. Hearing about our team's dedication to assisting customers during warranty situations motivates us to continually improve our service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always happy to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

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Shop Joe is rated 4.6 based on 1,245 reviews