Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“I recently filled out a warranty on line and technology was not having it and your employee walked me through it without a snag what a stress relieving experience it was, nothing like talking to a human being!”

Helpful Report

Posted 4 months ago

Dear Larry, Thank you so much for taking the time to share your positive experience with our warranty process! We're thrilled to hear that our employee was able to assist you smoothly, making it a stress-relieving experience. We understand the value of human interaction, especially when it comes to resolving concerns. If you ever need further assistance or have any questions, please don't hesitate to reach out. We appreciate your feedback and are delighted to have been of help. Thank you for choosing our products! Best regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“The customer service representative was very helpful and understanding of my concerns. They were addressed promptly and efficiently! Thank you!!!!”

Helpful Report

Posted 4 months ago

Dear Mike, Thank you for taking the time to share your positive experience with our customer service representative. We are delighted to hear that your concerns were addressed promptly and efficiently. Providing excellent service is our priority, and we appreciate your acknowledgment. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we value your feedback. Thank you for choosing Snow Joe + Sun Joe. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“Excellent, helpful and professional. JP”

Helpful Report

Posted 4 months ago

Dear Joe, Thank you for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our team. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your support and look forward to serving you again in the future! Best regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“Appreciate all efforts to replace the missing item thanks”

Helpful Report

Posted 4 months ago

Dear Angel, We truly appreciate your understanding and patience during the process of replacing your missing item. We know it can be frustrating to encounter discrepancies in orders, and we sincerely apologize for any inconvenience this may have caused. Our team has put in all their efforts to ensure a swift and seamless replacement, and we're happy to inform you that your item has already been shipped! We value your trust and loyalty, and we want to assure you that we're always committed to resolving issues efficiently and satisfactorily. Thank you for trusting us and bringing this to our attention. If you have any further questions or need any assistance tracking your shipment, please don't hesitate to reach out. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“Hedge trimmer stopped working. Problem was solved with one phone call. Replacement provided under warranty.”

Helpful Report

Posted 4 months ago

Dear Ted, Thank you for sharing your positive experience with us. We are glad to hear that we were able to quickly resolve the issue with your hedge trimmer through a single phone call. At Snow Joe + Sun Joe, we take pride in our commitment to customer satisfaction and providing efficient support. We are delighted that we were able to assist you promptly and provide a replacement under warranty. Your feedback is valuable to us, and we appreciate you taking the time to share your positive experience. If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“I haven't had to use my Snow Joe yet (yeah). However it is ready to go and the info I received regarding handling of the battery was very helpful.”

Helpful Report

Posted 4 months ago

Dear Virginia, Thank you for your feedback and for choosing Snow Joe + Sun Joe. We appreciate your positive comments regarding your experience with our product. We understand that not having to use your Snow Joe yet is a good thing and we are glad to hear that it is ready to go whenever you need it. We strive to ensure that our products are user-friendly and ready for action when required. Furthermore, we are pleased to hear that the information you received regarding the handling of the battery was helpful. We take pride in providing comprehensive and useful information to our customers, ensuring that they have a seamless experience with our products. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We are always here to provide support and ensure your satisfaction with our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“SNOW JOE WOULD NOT START. YOUR REP. SOLVED THE PROBLEM!”

Helpful Report

Posted 4 months ago

Dear Arthur, Thank you for taking the time to share your feedback with us. We are sorry to hear that your Snow Joe initially had trouble starting, but we are glad that our representative was able to solve the problem for you. At Snow Joe + Sun Joe, we strive to provide exceptional customer service, and we are pleased to hear that our representative was able to assist you in resolving the issue. Ensuring that our customers have a positive experience with our products is our top priority. If you have any further questions or need any assistance in the future, please do not hesitate to contact us. We are here to help and ensure that you continue to have a great experience with your Snow Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“The customer service I received from everyone at Sun Joe was very excellent, fast, friendly, and very professional. I Thank you all that participated with my request.”

Helpful Report

Posted 4 months ago

Dear Luis, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an excellent customer service experience with everyone at Sun Joe. Providing fast, friendly, and professional assistance is what we strive for, and we are delighted that we were able to meet your expectations. We appreciate your kind words and would like to thank you for acknowledging the efforts of our team members who participated in addressing your request. Your satisfaction is our top priority, and we are glad that we could assist you effectively. If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us. We are here to provide ongoing support and ensure your continued satisfaction with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“Customer service was very kind and helpful”

Helpful Report

Posted 4 months ago

Dear Valued Customer, We were absolutely thrilled to read your feedback praising the kindness and helpfulness of our customer service team! Knowing that we met your expectations and provided a positive experience warms our hearts. Our team is dedicated to offering friendly, knowledgeable, and efficient support to every customer. It's our mission to ensure you have a smooth and pleasant interaction with Snow Joe + Sun Joe, both with our products and our service. Hearing your kind words about our team's kindness and helpfulness reinforces our commitment to exceeding expectations. We strive to go above and beyond to ensure you feel valued and supported throughout your journey with our brand. Thank you for sharing your feedback. Your appreciation motivates us to continuously improve and refine our customer service. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help in any way we can! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“Very knowledgeable and professional.”

Helpful Report

Posted 4 months ago

Dear Joseph, Your feedback about our team's knowledge and professionalism brings a smile to our faces! Knowing we provided you with expert advice and a seamless experience truly reinforces our commitment to exceptional customer service. We believe in empowering our team with the tools and training they need to be confident and knowledgeable about our products. Their dedication to professionalism shines through in every interaction, ensuring you receive top-notch support every step of the way. Hearing your praise for their expertise and professionalism motivates us to keep setting the bar higher. We want every customer to walk away feeling like they've received personalized, informed guidance from a trusted resource. Thank you for sharing your positive experience. We're always striving to improve, and your feedback is invaluable in helping us achieve that goal. If you ever need anything in the future, please don't hesitate to reach out. We're here to help in any way we can! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“Great customer service.”

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Posted 4 months ago

Dear Maria, Thank you for your positive feedback! We're pleased to hear that you had a great experience with our customer service. If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your business and look forward to serving you again. Best regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“I was totally surprised by all the help your contractor Precilla Onod assisted me with. I would say she is one of your best !!! The only problem is trying all the steps to reset the snowblower does not turn on it still will operate with a/c power.”

Helpful Report

Posted 4 months ago

Dear Paul, Thank you for sharing your experience, and we appreciate your kind words about Priscilla Onod's assistance. We're thrilled to hear that she provided valuable support. Regarding the issue with your snow blower, we apologize for the inconvenience. To further assist you, please reach out to our customer service team. They will be happy to explore alternative solutions and ensure your satisfaction. Thank you for choosing our product, and we look forward to resolving this matter promptly. Best regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“The customer service rep was fantastic and took care of the issue with efficiency and kindness!”

Helpful Report

Posted 4 months ago

Dear Judy, Thank you for taking the time to leave such a positive review! We're thrilled to hear that our customer service representative provided fantastic assistance and efficiently addressed your issue with kindness. If you ever have more questions or need further assistance, don't hesitate to reach out. Your satisfaction is our priority. Best regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“Great service”

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Posted 4 months ago

Dear Murray, Thank you for your feedback regarding our service. We are thrilled to hear that you had a great experience with Snow Joe + Sun Joe. Providing great service is at the core of what we do, and we are delighted that we were able to meet your expectations. We strive to ensure that every interaction with our customers is positive and satisfactory. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience with us. We will continue to work hard to maintain this level of service in the future. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or require any additional assistance, please feel free to reach out to us. We are here to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“all is well and ok!”

Helpful Report

Posted 4 months ago

Dear Gary, Thank you for taking the time to provide feedback. We are pleased to hear that you are satisfied with your Snow Joe + Sun Joe products and that everything is in good order. Ensuring customer satisfaction is of utmost importance to us, and we are delighted that we have met your expectations. We strive to deliver high-quality products that are reliable and perform exceptionally well. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We are here to provide you with the best possible service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“I'm very happy with the results Mj was very professional and helpful I got my replacement part very fast.”

Helpful Report

Posted 4 months ago

Dear Max, Thank you for your feedback regarding your recent experience with Snow Joe + Sun Joe. We are delighted to hear that you are very happy with the results and that Mj provided you with professional and helpful assistance. At Snow Joe + Sun Joe, we strive to provide exceptional customer service, and it is always rewarding to receive positive feedback from our valued customers. We understand the importance of timely resolutions, and we are glad to hear that you received your replacement part quickly. We will make sure to pass along your appreciation to Mj for their outstanding professionalism and helpfulness. Recognizing and rewarding our team members for their hard work and dedication is important to us. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or require any additional assistance, please feel free to reach out to us. We are here to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“Awesome customer service. Had a issue, called them up and it was fixed! Thanx snow joe”

Helpful Report

Posted 4 months ago

Dear Justin, Thank you for your feedback regarding our customer service. We are thrilled to hear that you had an awesome experience with Snow Joe + Sun Joe. Our team is dedicated to providing excellent customer service, and we are delighted that we were able to promptly address and resolve your issue. We understand the importance of timely solutions and are glad we could meet your expectations. Thank you for choosing Snow Joe + Sun Joe and for taking the time to share your positive experience. If you have any further questions or require any additional assistance, please feel free to reach out to us. We are here to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“Very responsive service.”

Helpful Report

Posted 4 months ago

Dear Shawn, Thank you for your feedback regarding our service. We are thrilled to hear that you found our team to be very responsive. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and being responsive is a key aspect of that. We understand the importance of timely communication and addressing customer needs promptly. Your satisfaction is our top priority, and we greatly appreciate your kind words. We will continue to work hard to maintain this level of responsiveness and provide you with the assistance you need. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or require any additional assistance, please feel free to reach out to us. We are here to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“Very helpful and responsive”

Helpful Report

Posted 4 months ago

Dear Valued Customer, We were thrilled to receive your feedback about your recent interaction with our customer care team! Hearing that you found our team to be "very helpful and responsive" truly brightens our day and motivates us to continue providing exceptional service at every touchpoint. We strive to provide efficient and accurate solutions to all our customers' inquiries, and it's gratifying to know that we achieved that for you. Is there anything in particular that stood out about your experience? We're always looking for ways to improve and exceed expectations, and your insights are invaluable. Thank you again for choosing Snow Joe + Sun Joe and for taking the time to share your positive feedback. We appreciate your trust and are dedicated to earning your continued satisfaction. Should you have any further questions or need anything in the future, please don't hesitate to reach out. We're always happy to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago

“I workedvwith Christine Buhat to resolvevthe problem. She was clear on the information she needed to resolve the problem. She was also prompt in responding to emails. The problem was resolved. Would highly recommend snow joe”

Helpful Report

Posted 4 months ago

Dear George, Thank you for sharing your positive experience working with Christine Buhat to resolve the issue. We're delighted to hear that Christine provided clear and efficient assistance, and her prompt responses contributed to the swift resolution of the problem. At Snow Joe + Sun Joe, customer satisfaction is our top priority, and we're thrilled to have met your expectations. We appreciate your recommendation and look forward to continuing to provide excellent service in the future. If you ever have more questions or need assistance, please feel free to reach out. Thank you for choosing us. Best regards, Snow Joe + Sun Joe Customer Care

Posted 4 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews