Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.58

4.6 Rating 1,250 Reviews

89 %

of reviewers recommend Shop Joe

Company Reviews

Questions

Metrics

4.6

Based on 1,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New 75' garden hose leaks and continually kinks blocking all water flow. Clearly advertised not to do this. Sent multiple emails and chat to customer service. 21 days later and no replacement hose was ever sent or even acknowledged as ordered in my account info even though I was told a replacement order was made, several times. Ranks among the poorest Customer service ever encountered.”

Helpful Report

Posted 5 years ago

“The worst customer service ever. I emailed and called repeatedly inquiring about my order. I purchased hand sanitizer and was told it was shipped on 4/12. On 4/19 I stated that the shipment had not left their location because the UPS tracking number showed no movement. The customer service rep checked and agreed that they did not know where the shipment was and they could not replace it because it was out of stock. He then stated that he would cancel the order and issue a credit. Today 4/20, I received an email from Lizabeth stating that the shipment had not been processed. I made her aware of my phone call the previous day and to cancel the order. I called today 4/20 and spoke to Clinton and was told that there was nothing that showed a credit issued. He put me on hold for 17 minutes and came back to tell me that he spoke to his manager. He would cancel the order and a credit would be issued. I told him that I no longer wanted the merchandise since it had taken so long, was told it was out of stock and had to make several phone calls only to be given the run around. He stated that a credit would be issued within the hour. Nothing was done. Speaking to customer service was like speaking to the wall. You would make a statement and the phone would go "dead". Then I would say "are you there" and he would come back. I believe I was muted while the rep probably ate lunch or did something else. They pretend to listen to you and nothing gets done. I am still waiting for my credit to be issued. I am no longer calling. This is totally ridiculous. I will solve it in another manner.”

Helpful Report

Posted 5 years ago

Shop Joe is rated 4.6 based on 1,250 reviews