Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“I have nothing Yet? So there's no way to review. We shall see what actually ends up happening.”

Posted 8 months ago

Dear Stephen, We apologize for any inconvenience you've experienced. We understand that you're awaiting the replacement for the defective bench tent, and we're actively working on resolving this for you. Please be aware that the replacement product will be shipped once the return label has been scanned at the UPS Center in your area. We appreciate your understanding and patience as we navigate through our process to ensure a smooth resolution. Please feel free to reach out if you have any further questions or concerns. Your satisfaction is important to us, and we're here to assist in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“Completely unable to understand the support persons broken English and extremely heavy accent! Tried for ten minutes got nowhere. Called back three times on different days to attempt to get someone who can speak English. Finally got someone who I could understand and I am completely, utterly, dissatisfied with the result. I purchased a Trimmer in March. We don’t use them in Michigan until May, used it maybe twice and it broke. There is no part for replacement. They’ll send me a new Trimmer when the model is in stock but they don’t make it anymore - so in other words, I’m screwed! Never going to buy sun, Joe or snow Joe again!”

Helpful Report

Posted 8 months ago

Dear Lloyd, We sincerely apologize for the inconvenience you experienced with our customer support service. Your feedback is valuable to us, and we're sorry for any frustration caused by the communication issues. We understand your concerns regarding the replacement of the trimmer, and we genuinely regret any inconvenience this has caused you. As an alternative solution, if you are no longer willing to wait for the stocks of the trimmer, we would be more than happy to issue a refund in the form of store credit. This way, you can explore other options from our range of products that might better suit your needs. Please accept our sincerest apologies once again for the difficulties you've encountered. We're committed to improving our service and ensuring that all our customers have a positive experience. If you choose to proceed with the store credit refund or if there's anything else we can assist you with, please contact our customer service team. We value your feedback and hope to have the opportunity to serve you better in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“Can't leave a review if I never received the product”

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Posted 8 months ago

Dear Gail, We apologize for the inconvenience caused by the delay in receiving your order. We understand how frustrating it can be when you are unable to leave a review due to not receiving the product. To assist you further and locate your order, we kindly request some additional information. We have sent an email where you will find a few questions that will help us identify your order accurately and take appropriate actions to resolve this matter promptly. Once we receive your response, our team will immediately look into the issue and take the necessary steps to ensure your order is delivered to you as soon as possible. Your satisfaction is of utmost importance to us, and we are committed to providing you with a positive shopping experience. If you encounter any difficulties or have any questions while responding to the email, please don't hesitate to reach out to our customer care team. We are here to assist you and resolve any concerns you may have. Again, we apologize for the inconvenience, and we appreciate your cooperation in helping us track down your order. We look forward to resolving this issue and ensuring you receive your product without any further delay. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“Every time I contact you I receive different information. I am owed a replacement mower or a refund for my mower. I was told to provide you with an order number and I did. Then I was told to provide you with invoice and phone call and I did. I do not want a credit. I want a refund like I was told in a few conversations. This back and forth has been going on for too long. You are not providing me with customer service at all. I am owed $182.88 so please give me my refund for the defective lawnmower. Thank you. Marjorie Graham”

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Posted 9 months ago

Dear Marjorie, We apologize for the frustration and inconvenience you've experienced with resolving the issue related to your lawnmower. We understand how important it is to have a smooth and straightforward resolution process, and we are truly sorry that you've had to go through multiple conversations to seek a resolution. Please know that we value your satisfaction as our customer, and we want to make things right for you. To ensure that your concern is addressed promptly and accurately, we have escalated your case to one of our supervisors. They will be in touch with you directly to discuss the details and work towards providing you with the appropriate solution, whether it's a replacement mower or a refund, as per your preference. Rest assured that we are taking this matter seriously, and our team is committed to resolving it as efficiently as possible. We appreciate your understanding and patience throughout this process. If you have any other questions or concerns in the meantime, please don't hesitate to reach out to our customer care team. We are here to assist you and ensure that your needs are met. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“Faulty product.”

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Posted 9 months ago

Dear Dean, We apologize for the inconvenience you experienced with our product. We are committed to providing high-quality items, and we regret that the one you received did not meet your expectations. We have identified an alternative solution that might work for you. The high-pressure hose we sent can be used as a substitute for your pressure washer. It offers comparable performance and functionality, ensuring you can still tackle your cleaning tasks effectively. Kindly check your email for the latest information we have sent. We understand your frustration, and we are here to assist you in any way we can. If you have any further questions or concerns, please don't hesitate to contact our customer care team. We want to make sure you are fully satisfied with your purchase and provide you with the support you need. Once again, we apologize for the inconvenience and hope that our alternative solution proves helpful in resolving the issue. Thank you for bringing this matter to our attention, and we appreciate your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 8 months ago

“It was a very difficult event for me. I have bought a lot of items from you company and I feel like you should have been a little more acamadating when I haveconly owned your item for a year and it already broke down. I had to go out and purchase a box, then pay for ups to pick it up. I don't have a truck or a large vehicle to fit this large box in. I feel like your customer care was really not interested in helping me at all.”

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Posted 9 months ago

Dear Valued Customer, We apologize for the difficult experience you had with our customer service, and we completely understand your frustration with the situation. We genuinely value your loyalty as a customer, and it's disheartening to hear that we didn't meet your expectations during this time. First and foremost, we want to express our sincerest apologies for the inconvenience you faced in returning the defective item. Our aim is always to make the process as smooth and hassle-free as possible for our customers, and it's clear that we fell short in this instance. We have reviewed the details of your case, and we agree that we could have been more accommodating and understanding of your specific situation. Please know that we deeply regret the way this situation was handled, and we assure you that we are taking this matter seriously. We will be conducting a thorough review of our customer care practices to identify areas where we can improve and ensure that such incidents are avoided in the future. We genuinely value your feedback, and it is through valuable insights like yours that we can learn and grow as a company. We hope that you will give us another chance to provide you with the level of service that you deserve and expect from Snow Joe + Sun Joe. Once again, we are truly sorry for the negative experience you had, and we will do everything in our power to make it right. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to let us know. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“I was told to send my defective flashlight back and hang on to the battery and a replacement will be sent. I used the UPS label you provided, as directed. I sent it back. It was delivered to you on 7/5/2023 and I haven't heard a word or gotten a new flashlight. The really annoying thing is being left to leave this review and probably 10 other review requests on the BBB site yet no one has responded to any of my tickets but they pretend they have helped me and send me the request for review. So far 4 different agents claiming to have helped me send this and not a single one of them has even communicated with me. So I like the products & the convenience of interchanging batteries amongst tools but without customer service nothing else matters.”

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Posted 9 months ago

Dear Leighlon, We apologize for the inconvenience and frustration you have experienced regarding your defective flashlight and the lack of communication from our customer service team. This is certainly not the level of service we strive to provide, and we understand your disappointment. Upon receiving your message, we immediately investigated the matter, and we sincerely apologize for the oversight on our part. It seems that there was a breakdown in our internal communication, which resulted in your case not being properly addressed. Rest assured, our team will provide you with an update as soon as possible to resolve the issue. We understand that you have been frustrated by the lack of communication and we apologize for not keeping you informed during this process. We are actively working on improving our customer service procedures to ensure that such issues do not recur in the future. Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience this situation has caused. We value your trust in our products and our brand, and we want to assure you that we are committed to providing the best customer service experience possible. If you encounter any further issues or have any other concerns, please do not hesitate to reach out to us directly. Our team is here to assist you and ensure that your experience with our products and services is a positive one. Once again, we sincerely apologize for the inconvenience, and we appreciate your understanding and patience. Thank you for bringing this matter to our attention, as it helps us to continually improve our processes and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“I did not receive my warranty items because my directions were not followed. I spoke with customer service and she said because I already sent the items back the warranty parts would be sent right out. I have not received them, nor Have I received a tracking number to find out if there is a problem with delivery.”

Helpful Report

Posted 9 months ago

Dear Linda, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused by the delay in receiving your warranty items. We understand how important it is to have your issue promptly addressed and resolved. We regret that there was a miscommunication that resulted in the delay in sending out your warranty parts. Our customer service representative should have followed the necessary steps to ensure your warranty items were shipped without any delay. Rest assured, we have taken immediate action to rectify the situation. Our team has released the warranty replacement and it should be shipped out within 3 to 5 business days. We deeply value our customers' satisfaction and trust, and we are committed to providing top-notch service. We apologize for any frustration this may have caused you. If there are any further concerns or if you have not received your warranty items within the next few days, please do not hesitate to contact us directly. We will prioritize your case and ensure that it is resolved to your satisfaction. Once again, we apologize for the inconvenience and assure you that we are working diligently to make things right. Thank you for your patience and understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Initial refusal to replace broken down power washer as this was already a replacement. Was then promised an e-mail with shipping instructions as they would not send me a replacement (like last time) before I had shipped back the broken one. This is not very convenient as you need a good box to ship it in. Last time I shipped the broken down one back in the box with the replament : no problem and good service. So why the change. Worse : never got the e-mail. Lucky enough for me the washer decided to work again after several days of rest. Have used it for days now without any issue. So no need for repalcement.”

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Posted 9 months ago

Dear Allard, Thank you for sharing your experience with us. We apologize for any inconvenience or confusion you faced during the warranty process for your power washer. Your feedback is important to us as it helps us identify areas for improvement and ensures we maintain the high standards of service our customers expect from Snow Joe + Sun Joe. We're sorry to hear about the initial refusal and the inconvenience caused by the change in the replacement process. Upon checking, a warranty claim was created however it is on hold status. We understand that our previous process was applied to your previous replacement. There have been changes to most of our processes which warranty claim includes and was explained in the chat conversation. At the same time, rest assured that we'll review our procedures to ensure smoother and more convenient warranty processes for our customers in the future. We're glad to hear that the power washer started working again after some rest. However, if you encounter any issues in the future, please don't hesitate to reach out to us. We're here to assist and ensure your satisfaction with our products. If there's anything else we can do for you, or if you have any further questions or concerns, please feel free to let us know. We value your feedback and the opportunity to serve you better. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“My original hose which was a few weeks old broke right in the middle and was spraying all over the place. I registered my hose with Snow Joe and they said they would send me a replacement to which Instill have not received. It is now months and still no replacement ? They have no trouble constantly sending me emails asking for me to rate their customer service which up to this point has been very poor to say the least.”

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Posted 10 months ago

Dear David, We apologize for the inconvenience and delay you have experienced regarding the replacement of your hose. We understand your frustration and we want to assure you that we take your feedback seriously. Please accept our sincere apologies for the lack of communication and the delay in resolving your issue. This is not the level of service we strive to provide, and we are committed to making things right for you. Upon checking here your replacement is already on the way estimated delivery Friday, June 30 by 7:00 P.M. We understand that the delay has been frustrating, and we appreciate your patience and understanding. We value your feedback as it helps us improve our customer service and ensure that situations like these are addressed promptly and efficiently. We apologize for the inconvenience caused by the email requests for rating our customer service. We have taken note of your feedback and will ensure that our communication aligns with the resolution of the issue. If you have any further concerns or need assistance, please do not hesitate to reach out to us directly. We are here to provide the support you deserve. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I was sent a broken replacement charger”

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Posted 10 months ago

Dear Steven, We apologize for the inconvenience you experienced with the replacement charger for your trimmer. We understand how frustrating it can be to receive a defective item, and we sincerely apologize for the oversight. Please rest assured that we are committed to providing you with the highest quality products and services. Please know that our new charger that you received as replacement has only had 2 prongs and it is compatible with the 24V battery you have. If you have any further concerns or questions, please don't hesitate to contact our customer care team. We are here to assist you in any way we can. Thank you for bringing this to our attention, and we appreciate your continued support of Snow Joe + Sun Joe. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I have already once had a hose replaced. When I called about the 25 foot hose that developed a very bad leak with no sign one the exterior of any damage at all, I was offered a replacement. That would now make 2 replacements. After talking with the agent, I went to roll up my 100 foot hose and wouldn't you know it, it had a small leak in it. At that point I am wondering why I should bother with this product any longer. I call customer service back and told him about my new problem. I guess for some reason I didn't register my 100 foot hose and therefore it couldn't be replaced. I understand that because it was my fault I forgot to register it. So, I did determine that your hoses are not dependable and cancelled the 25 foot that was being replaced. I told him I no longer wanted this type of hose. I have never had any problems with any other type of hose. I wanted your hose because it collapsed so nicely. So unfortunately, I can only give 1 star. Customer service is fantastic however, I took a big hit on the 100 foot hose (my fault).”

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Posted 10 months ago

Dear Greg, Thank you for sharing your feedback about your experience with our hoses and customer service. We appreciate your honesty and apologize for any inconvenience caused. We understand your frustration with the hose leaks and the need for multiple replacements. I am deeply sorry if you were not able to register your 100-foot hose. Please know that someone will call you today we are more than happy to replace your 100-foot hose. We hope to have the opportunity to serve you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Registration on line is terrible Customer service, if you can wait long enough is efficient.”

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Posted 11 months ago

“Emailed several times . Reported as “ junk “ and have unsubscribed as well but still after a month I constantly receive more correspondence”

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Posted 11 months ago

Dear Rick, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the continued receipt of our correspondence despite your attempts to unsubscribe and mark them as Junk. We take your privacy and email preferences seriously, and we apologize for the oversight in addressing your concerns promptly. We have checked our system, however, you are not subscribed to any direct correspondence from Snow Joe. We strongly recommend that you click the unsubscribe button at the bottom of these emails or report the messages as Spam. If you continue to receive any unwanted emails from us, please do not hesitate to contact us directly, and we will rectify the situation immediately. We appreciate your patience and understanding. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We value you as our customer and will do our best to ensure a better experience in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“The quick connect/disconnect connector on the end of the sprayer wand disconnected from the stainless tube. (5 months old and used about 10 times.) Warranty replacement is not available, so they offered to replace the entire pressure washer. However, they will not send the unit until I send the existing unit back. I have no box for it, so I need to buy a box to have the warranty item replaced or wait an undetermined amount of time for the spray wand to become available. This item is still under the original warranty and I bought the extended warranty when I bought the pressure washer.”

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Posted 11 months ago

Dear Ty, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the warranty replacement process for the quick connect/disconnect connector on your sprayer wand. We understand that the requirement to send back the existing unit before receiving the replacement is not ideal, especially when you do not have a box to facilitate the return. We sincerely apologize for this inconvenience. In light of your situation, we would like to consider a courtesy arrangement. We understand that waiting for the spray wand to become available is also not an ideal solution for you. Therefore, we would like to assure you that we will keep in touch with you regarding its availability and promptly ship it to you as soon as it is in stock. Once again, we apologize for the inconvenience caused and appreciate your patience and understanding. Please let us know how you would like to proceed, and we will do our best to accommodate your needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“no reply to ticket 2279373 after multiple attempts to contact.”

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Posted 1 year ago

Dear Antony, We apologize for the lack of response regarding your latest concern. We understand how frustrating it can be to have an issue and not receive the assistance you need. Our team has investigated the matter and we have taken care of your concern. We strive to provide the best customer service possible and we are sorry that we fell short in your case. If you have any further concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Went to return a grass trimmer that I purchased. Very unsatisfied with the product. Was told I could have one exchange for the same value. Which left me with the choice of getting the same machine or getting an electric one. Neither would be my choice. I wanted to upgrade and offered to pay the difference, they will not do that. So now I am being shipped something I don't want. CONSUMERS BEWARE! TOTALLY UNSATISFIED! Marcel B. in NY”

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Posted 1 year ago

Dear Marcel, Thank you for taking the time to share your experience with us. We're sorry to hear that you were unsatisfied with the grass trimmer and that the exchange policy did not meet your expectations. Our goal is to ensure that all of our customers are satisfied with their purchases, and we apologize if we fell short in your case. We understand that you were hoping to upgrade and that we were not able to accommodate that request. We want to resolve this matter so please keep your line open. If you have any further concerns or feedback, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Haven’t been helped yet. I have a LJ10M wood splitter with a bad piston seal. Not yet found out if I can even buy the part. Frustrated. Tim Walsh”

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Posted 1 year ago

Dear Tim, We are sorry to hear about your experience with your wood splitter. We understand your frustration and want to help you find a solution as soon as possible. We are committed to ensuring that all of our customers receive the support they need, and we appreciate your patience as we work to resolve this matter. We hope you'll have a better experience with the new splitter you have received. If you encounter any further issues or have any questions in the future, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“No product support”

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Posted 1 year ago

Dear Manpreet, We are sorry to hear that you have not received any product support. We take customer service very seriously, and we would like to ensure that all of our customers are satisfied with their products and receive the support they need. Our team is here to help make things right and we will do the best we can to resolve the issue for you. If you still need assistance on this matter, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“ticket # 2236965; why should I have a Sunjow cordless chain saw? I used it for a few months; 5-7, in '22 then went on travel to Europe for 5 months, thru Feb 23. Just before I left, Dec 22, the saw would not send power to the sprocket to drive the chain; but, the battery showed 3 lights; so, it seemed to me that the battery was the issue even though it showed fully charged. OK I'll look into it when I return early March 23, 5 mounts later! just before I returned to Vrginia I ordered a new cordless saw, the same model SunJoe as the one I had. The new saw will not work with the fully charged old battery. I have returned that saw. Looking for diffferent companies saw.”

Helpful Report

Posted 1 year ago

Dear John, We're sorry to hear about the issues you've experienced with your cordless chain saw. It's disappointing to hear that you had trouble with your previous saw and that the new one did not work with the old battery. We appreciate your feedback and understand your frustration. Our team is committed to ensuring that all of our customers receive the support they need and to assisting you in resolving this issue. Please reach out to us at your convenience, and we will do our best to address your concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews