Initial refusal to replace broken down power washer as this was already a replacement. Was then promised an e-mail with shipping instructions as they would not send me a replacement (like last time) before I had shipped back the broken one. This is not very convenient as you need a good box to ship it in. Last time I shipped the broken down one back in the box with the replament : no problem and good service. So why the change. Worse : never got the e-mail. Lucky enough for me the washer decided to work again after several days of rest. Have used it for days now without any issue. So no need for repalcement.