soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable pricing , on time delivery , delivery tracking and communication good”

Helpful Report

Posted 6 years ago

“Amazing service great product always before time wish u had an APP purchased 2 suites already and will keep buying as I fit around 5 bathrooms a month”

Helpful Report

Posted 6 years ago

“Item arrived with a “bow” and small damage to one of the corners Contacted customer services who offered a replacement but despite the original order being next day delivery (at a significant cost) could only schedule for 5 days later ! Notification of dispatch was received for the scheduled delivery date The date arrived but the tray didn’t ! Contacted the courier who informed me the order had been cancelled ? (No notification from soak) Contacted customer services again (8min on hold) who instructed there had been a “mistake” and the item had been changed but had not been sent. They instructed that I would receive it the next day !!! I’m writing this on the morning that the replacement is due to arrive , let’s hope it does , it’s the same product and it’s not damaged !!!! Fingers crossed ! My project has now fallen behind , the lack of a satisfactory tray on the scheduled dates has meant I’ve had plumbers and tilers trying to do the best they can but would have been considerably further on than they are at present”

Helpful Report

Posted 6 years ago

“My order number is UK102491164. Emailed twice to return. No response. Pretty poor returns policy will leave the same review on Trustpilot.”

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Posted 6 years ago

“Shocking customer service realised I had made a mistake tried to resolve early on all o got was according to our terms and conditions ....... I have spent nearly 2500 over the last couple of weeks so not impressed”

Helpful Report

Posted 6 years ago

“Might have been lovely if it hadn’t arrived all smashed. Have tried phoning company on Saturday ( on hold for 10 minutes and gave up) emailed - no reply, tried phoning again today ( Monday) on hold for over 5 minutes, nobody seems to respond?”

Helpful Report

Posted 6 years ago

“I ordered an item on the 31st Jan and recieved it on the 18th Feb, item was in stock when i ordered according to the website, i sent 2 emails to Seller and didnt recieve any reply. Overall not a good experience, But item fine once it showed up.”

Helpful Report

Posted 6 years ago

“Terrible delivery service as my shower door and bath screen was delivered at the wrong address on the same road and when I rang they said it would take 48 hours to resolve and I had my fitter waiting to install so had to hire a van and go collect myself from wrong address”

Helpful Report

Posted 6 years ago

“Great customer support on the phone and online, only dissatisfier was the shipping: a deliveryrange of 16 hours is not of this time in 2019.”

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Posted 6 years ago

“Goods look exactly as pictured - very pleased with the quality. An estimated delivery date at time of ordering would have been useful.”

Helpful Report

Posted 6 years ago

“When my order arrived it was damaged, I completely understand that this wasn’t soak fault but it took for me to chase and not accept their first response to get it redelivered.”

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Posted 6 years ago

“Took delivery of a damaged unit 8 days ago - hopeless customer service - issue still not resolved had let Plummer go to another job so project delayed What a way to run a business”

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Posted 6 years ago

“I paid for next day delivery which unfortunately did not happen. Soak have todate ignored my emails re late delivery”

Helpful Report

Posted 6 years ago

“Soak has not make me happy. I have been very disappointed with their customer service. I have spent £4,000 on items since November and am still waiting for replacements!”

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Posted 6 years ago

“Prompt accurate service delivered as promised. Let down slightly by allowing spam email to follow”

Helpful Report

Posted 6 years ago

“They did not make me happy. Sink arrived damaged and they said it would be 2-8 working days to replace it. Supervisor wouldn't talk to me about it. I had to kick up a fuss to get a replacement sent out sooner”

Helpful Report

Posted 6 years ago

“Customer service rep was polite.”

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Posted 6 years ago

“The wrong was basin was delivered and it seems to be taking ages to resolve problem. 48 hours for a response to something that was their error is unacceptable. Still waiting to be told what’s happening and when I will get the basin I ordered. Not good having spent £1800 with them.”

Helpful Report

Posted 6 years ago

“Mounting kit for bath was not complete when delivered, pie e missing. Contacted via Ebay, no reply. Contacted office and full replacement was sent out promptly.”

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Posted 6 years ago

“Soak have kept me upto date with delivery even giving me a two hour slot, easy ordering and paying, goods came in the condition to be expected. Thank you for my new bath”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews